Turo

Please don't use this company. It is a scam. I was traveling to Hawaii and rented a truck and paid for my reservation in advance. One hour before I landed the host texted me " the car is broke". I called host and he said needed new tires and I need to cancel reservation and find new truck. I tried to find another truck but none was available. Turo offered to rent me the same truck but for $ 4,500. this was $ 3,100 more than I agreed and paid for. They offered to take 20% off the new amount but still $2,200.00 more than agreed upon amount. The company knew there were no more trucks andt ripped me off, ruined my vacation. Crooks!

I received a confirmation for a rental, only to find out that the day I needed the rental at the airport, that it did not go through because Turo requires your driver's license, birthdate, etc. I didn't find out about this until the day of my rental need! I finally got verified after calling Turo for 2 hours. THEN, I go to look for other cars, and when I go to check out, they are all UNAVAILABLE. This happened on 8 different vehicles that were apparently 'AVAILABLE' for my dates/times, all up until I go to check out, and then Turo customer service tells me that they are 'WORKING' on the site glitches that allows cars to show up that ARE NOT AVAILABLE FOR RENTAL. I will NEVER USE THEM AGAIN, it is not worth the hassle, and you don't save any money at all because they charge Turo Fees, you HAVE to buy INSURANCE, and then the taxes and FEES, and then there is NO GUARANTEE that you will actually get the car!! I don't have time to post this stuff but they wasted so much of my time, that I actually lost valuable WORK TIME. Don't waste your time on this, save your time and worth and just do the traditional auto rental until a GOOD SITE shows up that can actually be better than the traditional auto rental places. MAYBE START one yourself!

Rented a car through Turo for a 3 day weekend trip. Check engine light came on (during day 1). Turo/host offered no help. The host blamed me for check engine light failure, and told me it was my responsibility to return the car in it's original state (whatever that means). Meanwhile, I tried to have the car towed, but Turo's "Roadside Assistance" kept directing me to take the car to a dealership to have it repaired. As a result of the faulty check engine light, we wasted nearly a half a day, driving from dealership to dealership, to assess what was wrong with the car. Not only did Turo not give back any refund or concessions, they allowed owner to tack on an additional $54 at the end of trip in reported "excessive cleaning" fees, which is a complete joke. They also managed to take this from my credit card account without any prior approval. Host made up bogus claims that we left "sticky film" in the car, which is total BS. Our group of 4 adults only had bottled water in the car, and did not eat any food, drinks or snacks in the car besides our water. As evidence of the excessive dirtiness, Turo literally provided a picture of the floor carpet which had some dirt, some gum wrappers in a cup holder, and empty water bottle on the floor, and some dried grass which somehow wound up in the trunk space. Turo's own cleaning policy says you don't have to vacuum the carpets, unless it's excessively dirty. This company is a joke. Their prices are cheaper than more reputable car rentals, but steer clear and avoid the headache. They find anyway to nickel and dime you, and you get no support whatsoever if your car breaks down. It took us 9 hours to drive back from Virginia Beach because we had to take several breaks so that the car would not overheat. This will be my first and last time I use Turo to rent a vehicle, and I am disputing this entire transaction with my credit card. It should also be noted that I tried leaving the host (Jigar S) a one star review, with my honest opinion, on Turo's website. For some reason, the review is not showing up on their website, so I believe Turo may be manipulating the reviews by intentionally screening off the bad reviews.

I have been an all star host with Turo for three years. I had my Scion tC, and recently my Tesla on there. I really had a good experience with them, up until recently. The last trip, the guest took my car, caused an incredible amount of damage to the vehicle, and took it to Los Vegas where they were involved in a hit and run accident. You would think a company like this would take care of its hosts, and do everything in its power to make them whole again? Wrong! They put a cap on the amount that I can request from the renter on supercharging costs (of $200) which I sent them proof of the actual costs being much more than that. The renter had smoked and had his dog in the vehicle which was against my hosting policy... which I have video proof of and they still refuse to compensate, and my center console is broken, but since they didn’t have “before” pictures of the latch, are refusing to fix it. How can they expect a user to take a picture of a latch? So I lost money, and am being refused a copy of my police report since I was not actually in the vehicle... but I own it? Also when you call, everyone is outsourced, and reading off a script, and doesn’t feel like they are genuinely trying to help. Some departments you can’t even reach via phone, (which is a long process) and have to talk to via email. I wouldn’t put your car on here unless you don’t care about it.

Stay away from this app! We used it once and swear by God that we will never use it again. Everything went super well for us at the beginning. The host seemed very nice and accommodating. It was our first time using Turo so we made sure that the car was thoroughly cleaned and returned in the same condition when it was delivered. We met with the host when she came to pick up the car and waited for her to check everything before we gave her back the keys. There was a charge of $40 for not refueling. We gladly paid for it because it was our fault. The story should have ended right there. But the nightmare began two days later. We received an email from Turo that the host submitted an interior damage claim without specifying the damage. I asked for the specifics but Turo rep simply said that they are investigating. What was really crazy was that Turo rep said the damage coverage we paid for will not cover this damage and I have to deposit $500. How can a damage coverage not cover interior damage? Also, why should I deposit $500 when Turo is "investigating" the claim and has not been able to determine the cause of the damage? At this point, Turo is behaving more like a mafia trying to extract money by making bogus claims and using predatory tactics. So I decided to reach out to the host and found that the "problem" was simply minor scratches near the ignition. These scratches can easily be repaired for a fraction of what Turo tried to charge me. Turo is clearly overcharging the renter for these so-called "claims" and keeping the majority of the payment. The host ends up with a fraction of the payment.

Turo can not help you if the vehicle you rent breaks down. You end up stranded to figure out your own transportation. You will no longer be near a rental agency and will have to pay more to rent with separate drop off and pickup locations. Turo will not let you rent another vehicle untill the breakdown vehicle is returned. They do not talk to you everything is chat box. The owner chatted with them that he was taking possession of vehicle and I have not been released to rent a new one. So the chat ended with Estaban chatting he will elevate to a supervisor. That does not help me get to my destination tomorrow. Trapped with no transportation because the owners car has a breakdown. No service just a chat bubble to nowhere

Scam!I had to meet in a lady called MUSIC in a vacant lot at night. Not a good experience at all. Owner of vehicle was ok with a 5 hour extention in messages but she did not do the change request or answer any of text ALL DAY. So I returned the car asap. She was not a good communicator. The car was dirty. Again, she was ok with the extention in messages but then didn't respond to request to change. I picked up car at 1030pm at night and returned it way before a 48 hr period. After not returning any messages ALL DAY she requested an 144.00 for an extra day. Turo deducted it from my account. I disputed. Then ended up settling on half. Scammed for an extra $$$. I hear this is common with Turo. They don't hold owners accountable. Don't rent with them.

I have rented cars through Turo for more than 3 years. Over the last week my account was restricted due to no fault of my own and I emailed, chatted, and even found a hidden phone number to call in an attempt to get my issue resolved. For more than a week I was shuffled from one department to the next without any help or resolution. Each person promised that the issue would be resolved and to my dismay there never came any help. I asked for a call from someone in management, and again was promised one in "no more than 2 hours," which also never happened. As a business owner, if my employees treated my clients like this I would be out of business. This is sad that a company that could be so great has absolutely ZERO customer support when it is needed. Everything with the app is great until you need help and then you are left on your own.

My name is Lance Davis my wife and I we live in Las Vegas, NV. We chose to be a host, we listed our E550 Mercedes. On the second trip booking we received a message from the Customer the day before their last rental date saying the passenger seat wouldn't go all the way back. After the customer returned care, we took the car to the dealership they scheduled us an appointment for the car deep into the following week. We went to another repair shop who told us the seat track was bent and the repair would be $683.00 dollars. Once we got the estimate we followed Turo"s claim submittal process and gave documentation and images of the damaged seat. 24 hours later we received a call from Turo Claims associate who notified us they were denning our claim due to we did not provide enough proof that the customer damaged the power seat track. My response to the Turo associate was simple, when the customer took my car they did not complain nor make any mention of the passenger seat being a problem. Matter of fact Sir, the first thing anyone does when they get into car is adjust their seat. As I stated the customer made no mention of any problem when they drove off in my car until they bought it back. Now that you all know what happened let me give you the numbers: Money earned on Turo Trip $297 3 day discount -$29.50 Turo fees $106.92 Total from Turo Davis earned $160.38 Repair Guy Inspection $150.00 Repair to Power Seat $683.97 Total Out of Pocket to Us - $823.97 So here is an unseen problem that we came across that Turo has no solution, because it does not exist in their online matrix when making a claim. The Mercedes Dealership and some repair shop now want to charge an inspection fee which goes towards the repair bill. Fletcher Jones Mercedes charges $365.00 and as I mentioned the repair guy I went to for my seat wanted $150.00 just to tell us what was damaged on our car. Turo does not take in account for these out-pocket fees we the host will be charged when damage occurs to our vehicles. Right now we are feeling very unappreciated and taken advantage of because when it counted the Turo did not do enough to protect us from the harm we received by their customer. Like I said everyone immediately adjust their seat when they get into car, the customer made no mention of any problem when they drove off with my car. Bottom-line customer's do not take great care of other folks cars, like they would do their own!

I have rented my vehicle out 8 times. They do not back there vehicle owner. I have tried several times to get reimbursements from customers having animals in the car, binging the car back without fueling it up, effective dirt in the car, and vehicle scratches. They make it very difficult to get reimbursed. Even though they it is clear in the policy. First of all, you really have to dig to find the damage reimbursement form. You never win. They only care about the renter. I have clear fees for airport delivery and they did not charge the last customer for it. I also specified no discounts PERIOD. And they rented my car with a discount. They must have been changed with the last software posted. This platform is not to be trusted. I would give them “0” if I could. They do not deserve a “1” rating. Run from this platform!!! Do not trust Turo unless you are renting. DO NOT list you vehicle for rent with them.

Had a terrible experience with TURO.com. Wife and I booked a JEEP months in advance for a trip to the Grand Canyon. Found out only the day before the trip that the reservation had been cancelled due to some technicality with her license (she had booked on her account but used my name and license since I was to be the driver). ZERO warning or communication from TURO, which really left us in a bind heading out of town. Customer service was not helpful, only offering to correct the license situation but not find an alternate vehicle. At that point there were only some very high-priced sports cars available that were waaay out of our budget. However, we were offered a $55 voucher for the high-priced sports car option...lol. This entire thing was a bait-n-switch scam that should be avoided. We managed to salvage our vacation with at traditional car rental company. Would advise to have something reserved on back-up with a traditional rental company in case TURO tries something like this with you. We were forced to rent something very expensive at the last minute and there is no acknowledgment or recourse with this company.

Turo never sent a tow truck when I got a flat tire because of a small nail during my trip even though a turo employee said they would send one. Customer service is non existent. They charge you unnecessarily even after the situation is explained. Terrible communication. Turo caused my host and I an immense amount of stress and inconvenience during my trip and still when I got back home. I would advise to never use this service. The car was a great ride though for the time being. And if Turo would've been caring towards their customers and understanding in a way to help support their customers, maybe this review would be different. Half the time I was on the phone with Turo, they hung up.

I’m on a business trip and my flight is delayed. My host has zero flexibility because she runs this as a business with sketchy drivers. I have to turn in the car 4 hours before my delayed flight. The car was available for extension the night before but it was not denied until the morning of the flight. Now the car is reserved. Just know that you don’t have good flexibility with Turo and you’d better get your incoming and outgoing flights right in advance and pray you have no delays. The host sent her two male drivers to receive the dropped off car(she was not present) and as a female traveling alone this was not safe. I contracted through a Turo host and not two random males. They left me in the cell phone parking lot 5 hours before my flight and I had to Uber to the airport. The host unprofessionally told me I “panicked” her with my situation and to me to meet her in a post office or cell lot near airport 6 min before 9am arrival. I’m not from Tampa and I had to quickly tell her the cell lot (not having a clue where it was). She told me if not there at 9am I would just incur Turo late fees. I was there at 9am thankfully. She blamed the Turo app from start to finish about its problems and rigidity in flexibility to change times. Her messages were in broken English. It was a terrible, unsafe experience with this host. I will for sure give the app another try because I’ve heard good things about Turo. I think that her running this as a business with many drivers is not the way Turo intended app use. I will be extremely careful in which host I use in the future. She had good reviews, too, which makes it difficult for me to trust. Please note, I’m not a complainer! I’m a super host with Airbnb. I have 5 star reviews with Uber, Lyft, Airbnb as a guest. I have reasonable expectations for good service . I give 5 stars all the time for good, hardworking people. This is my first 1 star and bad review. People just need to be careful.

I was very disappointed and dissatisfied with Megan’s assistance. As a customer of Turo, I requested a copy of the ticket that I was reimbursing the host. She refused to request that of the host and did the bare minimum or nothing at all in retrieving it. The only thing that is uploaded is a copy of a receipt which isn’t the ticket. This is insufficient evidence for a ticket. Anyone can upload a copy of a receipt or photoshop a receipt but no can falsify an actual parking ticket. I highly recommend reviewing your required documents for reimbursement. It is very sketchy. I also did not authorize the payment because my Amex card was removed back in October 2020 from my account prior to being charged in February 2021 for reimbursement of a parking ticket -_-. In addition, they allowed the host to upload a ticket that was issued a month prior to us renting it and expected me to pay for it! This is unacceptable, unprofessional and unreliable. I will never use Turo again.

Horrible experience renting from Ryan L via Turo. The AC in the vehicle did not work which is a BIG deal in AZ on an 80 temp day. No disclaimer of this or credit provided. Also needed to cancel the trip after 30 minutes of use due to COVID exposure and frankly wanting to keep the car safe. Asked for a credit for the 3rd day (willing to still pay the 2-day minimum) and they refused. Horrible response time of these issues and unwilling to work on a solution for both parties. Strongly urge you to research the cars recently and the owners. Horrible experience and would not suggest this app to anyone. Worth the few extra $$ to rent a car from someone reliable and with better customer care.

I have rented cars from TURO many times as my records demonstrate and I have never had any problems until the last time. On my last reservation I was scammed and it has been impossible to contact TURO for an answer. When I arrived to pick up the car, the host told me that I had to pay for an insurance that was not included in any part of my reservation. My own insurance covers me when I rent a car. Typically, I just have to inform the insurance company in advance and give them the car information. I asked the host to provide proof that the insurance was required by law and he answered: "If you are not going to pay the insurance you can leave the office now." He was just trying to rob me. It took me an hour to get to the pick up place only to leave without the car, which ruined my plans for Christmas with my family. TURO send me this message: “You cancelled this trip. Your original trip cost was $60.00. Based on our cancellation policy, your refund of $30.00 was initiated on Dec 24. It typically takes 3-5 business days to show up on your payment method. Travel credit is refunded immediately. Our support team will reach out about the issue with your host”. According to TURO’s cancellation policy, I was refunded in the form of travel credit 50% of my trip. My trip wouldn’t have been cancelled if it weren’t for the host’s lack of proper customer service. I should have not been charged any amount of money and would like the entirety of my $60 refunded. TURO´s host attempted to scam me. I would like to know what TURO is going to do about it. The person who rents the car calls herself Karina. It is actually an agency that rents many cars next to the Miami International Airport. The host of this location should be banned from dealing with TURO’s customers given that he only attempts to scam them for his own benefit. I want an immediate answer from TURO.

I'm only giving 1 star in order to leave this review. DO NOT rent a Turo car. I prefer paying the same amount through a company such as Hertz. They have terrible customer service. You can't contact anyone via a phone call. Everything is through an app that gives you automated responses to issues. We were told everything was good when we retuned our car but were then charged a $150 cleaning fee for pet hair (that was only on the floor of the passenger side because of our dog which the owner of the car was fine with). We were disappointed with this fee because the we received the car, it was dirty. We felt bad addressing this with Turo and the owner and since we are in a pandemic, we decided to just hand clean the car ourselves. We didn't dispute this or bring it up until being charged an extra $150 for a cleaning fee that was very unfair. When trying to connect with Turo customer service, all they did was give us the run around via email and different chats. No one has yet reached out to us via a phone and when we asked to speak to a manger, they said they couldn't connect us with one. Never heard of a company that can't connect you with a manager. Please never order from this fraudulent company. We were trying to help someone during the pandemic by renting their car but in return received a nightmare. Not worth the few buck YOU MAY save. Rent from a reputable company.

I was a host. Once. I choose the highest amount of insurance I could, but then when my guest booked my car, I had noticed it had moved itself down one tier, so I moved it back up to full coverage, and though all was ok. My FIRST guest got in an accident, and it took me 4 days to get Turo to get my car back to me. Then I had to find a mechanic to fix a significant collision, and because of the pandemic, no one could for 2 weeks. So I got it to the mechanic in two weeks, then I got a estimate from Turo for $1900.00. My garage laughed, and said it would be at least double that. And it was. Turo did pay the garage through me, but now I owe a $250.00 deductible, though I absolutely know I choose the highest tier of insurance, twice in fact. Then, you are supposed to get a $30 driving fee for loss of income, but whomever made the claim, said it would take 4 days to fix. 4 days! I've been without my car for over a month. And I'll maybe get $120 because the idiot who did the claim said it would take 4 days to fix! In a pandemic. So now I'm out a month without a car, have to pay $250 deductible, and only get $120. ( maybe, I haven't seen anything yet) now my car has been in an accident, it depreciating in value. Never, ever, ever again. Turo is great until there is an issue, then you get completely screwed.

We were given an extremely unsafe vehicle from Turo. The tires were worn out to the point that it made the vehicle dangerous to manoever and caused one of our tires to fall apart while driving on the highway where I narrowly avoided a serious crash. Submitting a claim through Turo has been a horrible process as well as I have just been getting the runaround from there support who claims that there is little they can do for us. Overall I would highly recommend that you do NOT rent through Turo and save yourself the trouble and just rent through a normal car rental agency. I for sure will not be using Turo again

Seems easy right? It was until the end when I was an hour late returning the car because I got caught in construction traffic. I texted the owner and told him I would be late, stuck in construction traffic. I called customer service rather then pull over on the highway to extend my trip. The customer service rep told me I was an hour late for the return and I should have extended the trip through the app. I told her I was going 80 mph on the highway and am calling because I didn't want to pull over just to get on the app. I didn't know I had to extended the trip while I was enroute and when the owner told me to do that while I was driving I called immediately to extend. The rep told me to just respond to the email when I deliver the car safely back to the owner. Then it happened... This company not only charged me another $165 for returning the car one hour late, overuse and over miles. They tack on extra cost and fees and their answer when I refuse to pay this is "we have policies". DO NOT USE Turo as it is so much more expensive then just renting a car. The owner of the car got extra money, this company is demanding extra money just because I was stuck in traffic. I'll never use turo again because of their undisclosed, greedy, money-,making tricks again.

I have been emailing Turo for over a month trying to understand why they are charging me for a small dink in the windshield that was the result of simply driving on the highway (i.e. not a result of an accident or third party damage). I have had rental cars with this problem and they have never tried to charge me for a replacement windshield. I purchased their standard insurance policy with a $500 deductible. The basics are: 1) We were driving on the highway when a rock hit the windshield (a small rock, the crack is about as long as a fingernail as evidenced in photos). 2) The owner of the vehicle messaged me after the car was returned and said that I could pay the $340 to get it fixed or try to go through Turo's claims process, although he cautioned against this as he knew of people being held liable for the $500 deductible from previous incidents and said they charge for administration fees without detailing those. 3) I contacted their customer service line before submitting a claim and spoke to someone who assured me it would be covered so I should go ahead with their claims process (I have the call reference # if they wanted to check). 4) The claims process comes back with a these following "details" and a bill for $500 per the insurance policy: "Breakdown of claim costs: The total cost of this claim is: $723.61 Damage amount: $623.61 Processing fees: $100.00" 5) I have asked repeatedly for an explanation of their wear and tear policy seeing as my understanding before purchasing the insurance was that something like this would be under their wear and tear as stated on their website. All inquiries regarding more specific language have resulted in me being repeatedly sent back to their website that states "Exterior Wear and Tear is any dings, dents, cracks, or scratches to the exterior body of the vehicle that are 3 inches in diameter or less. It includes, but isn’t limited to rims, wheels, hubcaps, any painted or textured area for the body of the vehicle, and moldings." This obviously does not mention windshields but the damage caused by a rock flying up during driving is well below the 3 inch diameter. I have asked numerous times to see the language as to why the windshield is not covered with just the most recent email saying that it is not covered under the definition of the body of the car. No official language from the company, just representatives saying this is what it is. Obviously, with first being told it was covered and now this flip flop saying it isn't, I am not trusting a representative's word without seeing how they are characterizing the damage. However, they refuse to be more specific. 6) The owner of the car purchased premium insurance and I purchased their standard insurance. It has not been explained to me why both policies do not cover a complete coincidence (a rock hitting a windshield, vs. something like and accident) and why I am paying out of pocket if the repair is already covered by his insurance. 7) I have read online about Turo's previous behavior concerning claims similar to mine and they seem to do this regularly. Apparently the only way to get these charges dropped is to go to small claims court. The following is an excerpt of the latest email (edited for clarity) that I have sent which is a representation of my repeated inquiries and frustrations with the company. "Again, to reiterate this to the point of exhaustion, I am asking for a concrete (PDF), detailed version of your legal language concerning this [wear and tear policy regarding windshields] and a copy of the administrative report from this claim detailing how the admin charges were calculated. I would like to see in this policy where the windshield is positively classified as non-body, or a separate entity from the body on the vehicle, and, additionally, an explanation for why a WINDSHIELD is not mentioned in your EXTERIOR wear and tear policy. If you insist that this charge is valid, and tell me you would like to explain the charges, then please do explain them fully. I am not taking quotes that you have internally generated by whatever policies you have (that I apparently am not allowed to read as evidenced by the incredible amount of pushback I've had with getting this language to read for myself) as an explanation in any way. Moreover, to repeat myself again, an individual told me it would be covered over the phone. I believed her without asking for the language of the policy (my mistake, clearly. The call reference number is XXXXXXX). I cannot take your word in good faith seeing as a representative apparently checked your policy for me and, seeing as she told me over the phone explicitly that I would be covered, did not relay the correct information about what I would actually be on the hook for. Therefore, I refuse to take anyone's word on this seeing as it is not clear to me that any specific representative I am talking to knows what the actual policy is apart from some vague language on your website. Furthermore, please explain: 1) Why I am being charged twice the rate the owner gave me for a replacement windshield. If he gets it replaced for $340 (as he quoted me- I have a screenshot), why would I pay twice that for a fix up that didn't actually cost that much? 2) Why I am paying for your standard insurance when the owner also has premium insurance - if his car is covered by your premium insurance what's the point in me purchasing insurance at all?" To conclude, the company seems to be intentionally vague both before purchasing insurance and now when I am asking for the details of why I am being charged. I believe they think I will give up and pay out of frustration, not because they will detail why I am being charged what I am being charged.

This morning I attempted to register for Turo. My drivers license as I was the driver. and my partner was putting her credit card on the file. We provided my license a picture of my face and all my personal sensitive information. We also provided her cc number and personal info. A copy of her drivers license and a photo of her holding the cc and drivers license beside her face. I spoke with 6 people over a 3.5 hour period. I provided to each of them the sensitive information and still was unable to have their registration department register me. I feel violated and scammed. I feel like my privacy has been compromised. I have worked in the auto motive retail world for a decade. Reaching general manager status. I could have withdrawn cash from my account and walked and bought a new car in this period of time. I couldnt get a manager on the phone regardless of asking to escalate to that level multiple times with multiple people. I tried to spend my hard earned money on this supposed highly regarded platform and they made it impossible and intolerable to do so. So after 3 plus hours of hard efforts and losing money from my day job by missing these valuable hours. I cancelled my account with turo and have gone elsewhere and I suggest all who read this do the same. Zero accountability, 100% abuse of sensitive information and in the end I couldn't even use the app, book a car when i needed one, or spend my money with the company. That isnt a company. They dont have a business model. They have zero management structures or strategic methods of operations. BE VERY AWARE AND RUN!

Dishonest and Worst customer service, Trip went perfect and host was great, Issue started when there was a small gas cap damage, these crooks denied the insurance claim of Host,(I have pictures) . Then charged me 324$ for damage with no detailed information. when i called them about on this to get the detailed information on damage cost breakdown and after confronting them about host being denied reimbursement. they said they are going to take the damage cost because they couldn’t find the estimate and send me confirmation email after the call. I waited for hours and didn’t get confirmation email. Then after 2 days later , they generated a fake estimate from non local area with wrong milage and number of the car. (they just created made up cost amount with pictures) then justified the charge with 178$ for repair, 75 for appraisal fee, 75$ processing fee. Turo is Totally fraud and shady app if something goes wrong. i am unable to understand and comprehend how any company can do it in day light. i have successful rents before this happened and loved it before. it totally works if and when there is no company involvement.

Do NOT make an account with Turo. Do not put up any personal information on your account. It is a scam. I had used Turo once, over a year ago, the experience was fine, however a year later, my account got hacked and Turo has done nothing to help me out. The first time my I was charged $800USD, they refunded my the money, minus the exchange rate, therefore still lost out on $100. They told me they would completely deactivate my account, get rid of any of my personal information, including banking information, so the next time I was to use the app, I would be creating a new account all together. Yet, 2 months after that experience, the same account information had been used and charged $150USD to my account. And now, since my account has been compromised, their "team" doesn't know where to start or how to figure out how to actually help me here. Their trust & safety team is absouletly useless, they don't get back to you for over a week at a time and when they do, are of no help. When you call Turo customer service, they had random people speaking to you with no information that will actually help you. They don't have a real customer service team therefore could care less about what you've been experiencing. I am now out about $250, and Turo has done nothing to help me get this sorted. No one to call, and no one to email. Completely disappointed, and now I am left having to change all my banking information since the company itself doesn't seem to care about unauthorized account activity.

I never used Turo in my life, and they decided to block me from the platform. I'm VERY interested to know why as I have been driving for more than 10 years with zero accident. here is the message I just received: Hi Johan, Thank you for your interest in Turo. Unfortunately, after reviewing your information, we have confirmed the decision to restrict your account. Turo considers many factors when determining eligibility and we reserve the right to undertake screenings, checks, and processes designed to help verify the identities and/or backgrounds of our Turo users. Although we do not disclose specific details of our internal review process, our decision to deactivate your account was based off one or more of the following: * Failed background screening * Risk flags triggered by Turo’s internal system * One or more motor vehicle record violations * Violation of Turo’s [Terms of Service] We wish you the best of luck in your endeavors, but this is a final decision on our part. Thank you again for your interest in Turo. Regards, Turo Verification Team

Not Even Sure how Turo verifies licenses, keep getting renters who live in my state with way out of state licenses with just questionable aspects that appear fake. Third customer gets into a accident and I had the top tier 60 plan. Nothing major just a cracked tail light and A small dent in the bumper, mind you my car is a brand new 2019 vehicle. Damage came out to $700 and Turo says that they will only cover $100 of it since there appeared to be a small scratch already on the complete opposite side! Are you kidding me? What kind of crap insurance do we get as host? If someone totals my car does Turo you give me less than the amount owed because my tire had minimal wear or because my hood had a previous ding.

I've been a Turo Host for 18 months, and I keep getting subjected to higher fees and less coverage. "Owner Protection" (basic commission) has increased from 25% (Standard) to 30% and now 35% to keep roughly the same "benefits". NOW, even despite the pandemic, they have added a $250 "deductible" - Hosts have to PAY this out of pocket whenever a Guest damages a car! Beyond absurd!! The only way to escape that charge is to fork over 35% to Turo. They also take a cut of EVERYTHING except tolls - that must be illegal. Guest gets and Extras like unlimited mileage, airport delivery, cleaning, whatever - Turo takes a big chunk. They also reduced other coverages or increased their fees for ALL coverage levels. And they reduced their liability coverage from $1 million to $750K. AND worst of all, they started mandating ridiculous daily mileage allowances AND reduced the per-mile overage charges to mere pennies. A Host could rent out a car at 200 miles/day included - since there's no other limits - and accrue an astonishing 73,000 miles on a car in a single year, without collecting one penny in mileage charges. They are truly pricing many Turo Hosts completely out of the market, and any who survive will suffer worn out cars within just a couple of years, while paying on a loan for 4, 5, or even 6 years. It's like buying $100K in casino chips, then the casino unexpectedly devalues them by 25% or 30%. And you're completely stuck because you have car payments on your whole fleet. Customer service is virtually non-existent, for Guest OR for Host. And heaven help you when you have a claim - after you surrender $250 out-of-pocket toward repair, you'll have to fight and fight if you get a claim approved at all. Then you have to endure an inflexible payment system where you either have to have PayPal or the like, or you'll get your claim payment on a prepaid debit card. Ridiculous.

I was hung up on, transferred and neglected multiple times by multiple people here at Turo. The worst experience I've had in my life at any customer service. I do not recommend this app if anything I recommend a lawsuit. I got a rock chip in a windshield and the $25 a day "insurance" or "protection" plan did not cover it. They were trying to charge me $500 on top of the $700 I paid for the vehicle $150 I paid for the "insurance" and another $120 I paid personally to the host for the unavoidable act if anything I would give it 0 stars. Never going through this company again. Telling everyone not to either.

published review 8/18/20 I started hosting on a Turo less than a month ago. Everything was going well up until the first damage claim on the third rental. The vehicle was returned and pictures were taken accordingly based on what the app requires. Unfortunately it rains a lot and frequently, so I wasn’t able to clean the car immediately. A few days later when it stopped raining, I noticed two things. First the stains on the leather seats were not coming out. Also discovered the rim had been damaged likely from hitting a curb. I contacted Turo in regard to the permanent stains on the seats, to determine how to proceed with a cleaning fee. I was advised that since it was just over 36 hours later, there was nothing I could do. Even though there had been proper pictures of both the seats before and after the trip. It’s unfortunate as instead of trying to get the stains out first by a normal cleaning process, Turo requires that you report and charge them immediately? Clearly being nice to the customer and trying to clean first is not the process they want, poor customer service in my opinion. Next problem was with the rim and after noticing it, I immediately reported it to Turo. This also had clear pictures that were uploaded before after the trip immediately. Unfortunately I didn’t notice the damage immediately since the vehicle was dirty and couldn’t clean it due to the pouring rain. I then receive a call from Turo advising that damage claims need to be reported within 24 hours. I wasn’t aware of this either since they don’t explicitly tell this to you during the setup process. Unfortunately I found this out too late as well. Also their own website says within 24 hours or may not be approved, isn’t that implying they still process over 24 hour claims? Second the lady who spoke with me even confirmed the damage was done by the renter and yet still doesn’t process the claim? Basically the vandalism and destruction of my property is confirmed and they still don’t care. I would not rent my vehicle on Turo or rent a vehicle on Turo.

host made up fraudulent charge for smoking in his car, while I did not. Turo automatically withdrew a wild amount of money (more than a weeks car rental) without even letting me dispute this charge. Turo makes money off these charges and makes it difficult for you do have any recourse also the company does not scrutinize many hosts who are running obvious scams. doing a lot of research this is a common thing at Turo, I will be organizing a social media campaign to raise awareness about Turo's shady business practices and how they encourage fraud that makes them and the hosts millions of dollars in fees.

Eduardo, charge me $ 36.02 for cleaning fee for sanitary service for his vehicle, which was disputed, thur email and texting . Why should I have to be charge a sanitized fee when this should be done especially due to Covid-19 .

This was our first experience with Turo and it went really well. The entire process was “painless” with everything done right in the app. We’ll be back.

I just can’t believe how poor customer service and protection your company is. It is the worst. I listed my Mercedes, kia telluride, Mini Cooper and tesla on your site because you have got a good advertised. And it is worst experience and absolutely disappointing. Last week your customer whom rent my tesla for 2 days abandon my car. I didn’t know where my car was. He didn’t show up as our arrangement and i couldn’t get a hold of him. I called turo as i expected some kind of help or protection but your staff just basically told me to go find my car then email turo back about what time i found our car. It was absolutely no help. Luckily it was a tesla so I able to located my car thru tesla app. It was extremely hassle and frightened but yet turo policy for abandon car is to give a host $50 fee. What would that $50 gonna go? Imagine if anyone whom host at turo know that they can can get abandon at anytime with $50 fee? Will it satisfied to anyone? That doesn’t even cover my time to look for my car. Then 2 days after that I have another rental for my brand new Kia telluride. I honestly plan on cancel and don’t work with turo any longer but this guy booked a few days in advance and I didn’t want to cancel him at the last minute especially the time like this. And just my luck this guy smoked in my car. Eventho my policy stated in my listing that I am not allow to smoke in my car and guest will be charge $250+fee . The whole entire of car smell like cigarettes and marijuana. My husband confront guest like away and the guest agreed to pay thru turo. We reached out to turo and was waiting hours and the customer service name Stephany told us that she will get back to us which she never does. We waited for days. Nothing happened. I can’t just let my car sit in smoke smell. I have kids. It health concern. I took my car to get a deep clean. Days past still not hear anything back so I had to call again today, but no help either. I had to explained customer service name Rodeo everything then he asked if there is still a cigarette butt left. Of course not! You guy expect me to just keep waiting Or bag a cigarettes butt? This is unbelievable. Stephany whom never get back to us us and she has never mentioned about collecting any evident. We have kids we had to bring our car to get washed, can’t just let my family car smell in marijuana and cigarette. We told Rodeo that there is still a strong smell everywhere and we would be glad if he can schedule specialists to come and check that. Rodeo said he will talk to his supervisor and get back to us and he did. He want to offered us a $50. $50 for deep cleaning. Is that possible anywhere in the US because that was unheard of? Not to mentioned I have post my policy on my listing clearly that we are not allow to smoke in the car and any guest who smoke will be charge $250+ cleaning fee. This is clearly many fault on turo part and I will make sure everyone head of this poor policy and customer service of turo.

This was a great car, made the trip easy and super affordable! Will definitely be renting from this owner again, the pickup was stellar and the communication was on point.

I had the best time ever with the best looking car ever. The family had a ball and my host Hugo was awesome. I cant wait to do it again 👏🏾👏🏾♥️♥️🏆

everything was perfect, the car very good, perfect conditions, very economical and its owner Mr. Juan C very correct. in general everything excellent.

The service was excellent and also the vehicle was in great shape . I would recommend turo to any one, cause am looking foward to rent from them again. Thank you Milad .

Nice app. Good idea. But to understand the full costs of your trip you need to read the fine print. I thought it was much less but because I went over the miles I got charged almost twice as much as I thought. Something to be aware of.

I really liked the quick and easy process to rent a vehicle and the various choices. Anand was very timely and professional. His car was clean and nice. Turo is amazing!

The good rating people see is due to the host's service to guest and not the Turo platform. I wish there was a 0 star for the service of TURO platform as its the worst I have ever seen. Specially their claims dept. I am not sure how can a company operate in US like this. I am a all star host from last 3 Years but started renting out my car consistently for last 6 months with 25 trips now. I always have highest protection plan which gives turo 35% of my earnings. I took this plan so that I am fully protected incase of any incident. Few of my guests had some accidents and damaged my car. TURO always wanted me deal with the guests directly instead of going thru them. This always make the host the bad guys and get low rating on the review as guest never want to pay for damages and the confrontation can get bad. When I raised my damage claims with TURO, they always made some or the other reason to deny the claim saying your tire are worn or I do not see a clear photo of the pre-condition, no photo of your brake pads or you have used the same photo for check in or others checkout. Basically their business model runs on denying the claims. They just want to get the host 35% share of earning for providing no support or protection. Host are always on the losing end of this as the money earned thru listing goes in repairs but Turo makes money no matter whatever is the situation. I will be delisting my car and rather give it out on private rental and earn all the earning and assume the full risk (which I am taking here anyways). For new hosts, STAY AWAY FROM THIS COMPANY !!! For all troubled Hosts, lets file a CLASS ACTION LAWSUIT !!!

It was a beautiful car a lot of power people that on the vehicle was very workable very nice it was a good experience for the first time using you guys

By far the WORST customer service and company I have ever dealt with. So I rent a car from them was my 1st time, after driving 30 miles front tire blows out, come to find out the inside wall of the tire had metal coming out. Completely unsafe to drive from the start. Then there is no spare in the car. Then then made me spend an entire day to find a tire shop to fix the tire myself, I had no choice as I was stranded. I had to pay for the tire myself and still after almost 2 months I still don't have a refund for the tire. Ohh yea and they will not refund my trip as well for the car! I am a business owner and it makes me sick that a company would treat it's customers like this. Complete BS STAY AWAY!!!!!!

Very pleasant experience. App was fast and easy to navigate and pick up and check in only took a minute. Service was excellent. Will definitely use service again.

I would like to expose the fraudulent treatment I received by TURO the car sharing company. They have defrauded me out of nearly $600 after the vehicle I rented became disabled through no fault of my own on the 3rd day of my 9 day rental which is aproximately $400. I incurred an additional $180 in emergency transportation costs. I lost an entire day of my vacation to get replacement vehicle from a different company which cost about $100 more that my original booking with TURO for a much lesser vehicle. I rented a cool convertible to have my Florida vacation in with my children. Instead we spent a day walking and catching ubers to find ANY available vehicle in the small town we were in. I have not been refunded the remainder of my trip or reimbursed for any of my additional costs. There is no price they can pay for the lost day or degraded experience of our trip that I as a single mom saved for an entire year to take. The company claims they are entitled to keep the money as I failed to return the vehicle at my expense to the designated drop off location and that I abandoned the vehicle. The vehicle was disabled in a legal parking spot at my vacation rental and I was physically present when the tow truck that TURO called picked the vehicle up. The vehicle was disabled because the key fob had corroded and burnt out internally and there was no other way to gain entry or start the car. Turo claims that because I turned down the offer of a replacement key I am at fault. They offered me a key the morning this happened but were unable to get it to me in time to attend the VERY expensive, non-refundable, scheduled event that we were on our way to. I told them we were going to Uber to our event and that I expected reimbursement and that I would deal with the car when we returned that evening. That evening I was never offered a replacement key I was just told by the TURO representative that they were sending a tow truck. The next day I was accused of being at fault for the damaged key, I was charged a cleaning fee for a car I couldn't even unlock, I was accused of bending a seat by putting my suitcase in the back seat, AND I was accused of smoking in the car. I don't smoke. TURO voided the insurance I paid extra for because they say I violated the terms by abandoning the vehicle. They seem to have decided in my favor about the key and the seat but they charged my credit card $50 for a cleaning fee that was unfair. We did not even drive the vehicle 150 miles total. They gave me the car with 1/8 of a tank of gas and got it back with 3/4 tank. I have requested copies of all photos and transcripts of calls and have been completely ignored. TURO's final answer is that I have to pay $200 to go to arbitration!!! I have disputed the charges with my credit card company but that will take some time to resolve and does nothing to reimburse my uber costs. TURO and this particular host are very dishonest, disorganized and painful to work with. My vacation was basically ruined and $600 is a BIG DEAL to me. My poor kids got drug all around Brevard County FL with their mom in tears trying to get us a car. I will speak out about TURO at every opportunity. Please help me!! Thanks!! Maria

These guys hired the debt collection agency against me for the damage I didn’t make! SCAMMERS! This is what happened. I rented a Chevrolet Spark from Patrick Shahbandari. Everything was fine until I returned it. Patrick the host checked the car and left a great review. Only after that he contacted me saying that his roof has bumps and accused me of doing that?! He added that he already alerted Turo and then stopped replying to me. When Turo contacted me, I replied immediately, explaining the whole situation and attempting to dispute that claim. Turo Claims Associate under name Evan Kramme didn’t care about anything I wrote. In the next email, I received a $1,466.35 bill. I didn’t get a chance to do anything! TURO DOESN’T LISTEN TO THEIR CUSTOMERS!! Their evidence is based on photos only!After a month they even increased that bill to $2,493.36!! “There has been additional damages found or additional repairs are needed outside of the estimate that was originally written for the vehicle.” SCAMMERS! It went that far that yesterday the debt collectors reached out to me! This is an extremely frustrating and stressful process and I’m worried about my health as this triggers my anxiety! I am filling lawsuit with all the medical proofs and I am about to sue Turo.

I was having an issue with the car and while on the phone trying to get a refund I was forwarded to atleast 8 different people that had no idea what todo. I wasn’t compensated correctly and ended up having to pay more for the new car after dropping the one having issues off.

Horrible!!!!!! My rental had a paper license plate and was stolen. I couldn’t drive it for two days while waiting to hear from host and Turo. I finally received a call back and the host sent me an email of the plate that I had to put in the back window. I was pulled over by police that night for having in the back window. I didn’t want to put another paper copy on the outside again and take the chance it would be stolen again.!! Turo told me I would be reimbursed $50 for two days lost driving time. I was told it would be deposited into my account within 5 to 7 business days. It was never deposited. I called back and they said I instead of a credit to my account they were going to give a credit for my next rental. I will definitely use a different rental company next time.

Do not use Turo! I was skeptical about the company from the start but decided to give it a try as a (sometimes) cost effective alternative to normal rental agencies. When I picked up my car, there was condensation on the vehicle which made it impossible to properly document any deficiencies with the vehicle. The next day I noticed several scratches on the car but because I has already driven the vehicle, I could not document them. Two days after returning the car, I was billed $596 for one of the scratches. After contacting Turo and the host I received no assistance. The host said that he "needed to get the scratch fixed as the car was a leased vehicle". Turo was more than happy to push the bill to the consumer without any investigation as to the conditions of which my pre-trip photos were taken to include 13 undocumented hours between the host taking their photos and when I picked up the car. To make matters worse, my vehicle had mechanical issues during the entire trip which went unresolved by the host. I requested a refund for the cost of the trip but Turo explained that the refund would have to be processed by the host. Of course the host denied the claim, even though it was documented on the Turo messaging app, and did not process my refund. Turo did not step in to mediate stating that because the rental was complete it wasn't their problem any more. Bottom line, do not rent from Turo. You open yourself up to fraud with no protection from the company. I will not be using Turo ever again and will not allow my employees to use the service on business related trips.

Thank you, Namie, for your support. I will return the key FOB by mail to the owners address that you have provide to me. This was my first and last time using TURO. I'm sorry to report that I'm disappointed with my experience for the following reasons: 1. I never meet the owner, and the person that appeared at Pick Up was late by nearly an hour. 2. The car smelled badly of Marijuana smoke. 3. Owner or Representitive did not show up for Drop Off. 4. The cost of $242.90 for an overnight rental is overpriced. In the past I have rented Luxury Cars from Enterprise, Avis, and Budget at a much lower cost. For Example: At Enterprise this weekend Rental Period: 02/29/2020 - 03/01/2020 Pick-Up: 10:00 AM - Drop-Off: 12:00 PM Pick-Up Location: 95742 (Rancho Cordova, CA, US) Drop-Off Location: Same as Pick-Up Location $149 Luxury CarEnterpriseCar has seats for 5 passengers 5 Car can hold 4 large bags 4 The price includes your Costco member discount. TESLA MODEL S or similar AUTOMATIC transmission, Air conditioning 216 miles included per rental period, then $ 1.00 plus tax per mile Geographic and Other Restrictions- Opens a dialog Additional Driver Included- Opens a dialog Enterprise - Luxury Car Car Rental $130.20 Taxes & Fees $19.14 Total Rental Price $149.34

I had an absolutely horrible experience with Turo. Be sure that you read all of the fine print before rolling the dice with this company. You are responsible for detailing the vehicle if you bring it back in a different condition then it was given to you. Not damaged, not taken through a mud pit, simply having floor mats that need to be wiped down or brushed out. I rented my car and the area had a significant snow event. Salt was put down on the road which of course got on the outside of the vehicle. I had to pay for the car to be detailed and the salt to be cleaned off of the outside of the car. In Turo's own guidelines it lists salt on your vehicles outside as an item the renter is not responsible for. Turo's billing department is via email only. They refuse to talk to me and keep sending me emails saying the car was dirty and I have to pay to have it cleaned. They refused to follow their own guidelines. Turo is a complete joke and once you give them your credit card they will charge it as they see fit. I continue to have charges reversed. Absolutely do not use these guys.