Turo

The pick up and drop off were smooth and Shazz communicates well and often. The car was great for my business trip and helped tremendously. Great experience overall

Seamless and easy way to drive something special on a special occasion. Hosts have been gerneally pleasant. he vehicles were as represented for the prices quoted. No issues or hassles.

You will be overwhelmed renting your cars on this site. I was a very happy host with five star rating and did all my best to keep up the expectations of the renter. Extra money is always cheerful. I felt the same when everything was smooth. Loved the app and recommended to my friends. Renting out my car one day changed my whole impression on this Turo app. These people make money on our cars. We do make lil bit I agree. But if something wrong happens. These people will show their back and you will regret. In my case, my tires were stolen and replaced with some cheap tires. My car was met in an small accident. Now I ended up spending the money I earned from Turo and extra money from my pocket. It's more than 2 months and incident is not resolved. My car was sitting at bodyshop for 3 weeks dismantled. The bodyshop people were unable to contact Turo or neither the insurance regarding the snapsheet they provided. Turo do not have a phone number to reach. You can consider yourself lucky if they call you on the time you request for a call back or respond to your email the next day. The funniest part is even with out proper review. They declined my damage saying it wasnt submitted on time. When I sent them them the screenshot of my chat and damage report they agreed to consider. Next thing they said was they will cover only one wheel under damage. After so many emails, screenshots of prior and post trip pics They agreed to cover my bumper and other wheel. This shows how these people try to escape during the claim process and try to decline the claim every possible way. They still didn't cover my other wheel and tires. I am not sure how many more months they will take to sort this out. Whoever reading this review. If you are really trying to take the risk renting your car on this this app for little extra bucks considering the hectic process during claims and if you are ready for the damages.It's totally up to you.....

I have been using Turo for a few times and it was ok so far. But today, my account has been blocked for no apparent reason (I was about to book a car as I did successfully in the past, and suddendly I got a message error telling me to contact the customer service). Nobody would answer my request by phone. They want to communicate only by email and copy-paste emails that are not adapted to the situation. They asked me to resend several time the same documents (passport, driver licence, photo of me besides my driver licence, credit card). Still it wasn't enough for them and told me that they don't accept numerized documents but only pictures ? After 5 useless email and no one willing to call me, they finally unblock my account with no excuse or goodwill gesture for the inconvenience. The reservation I planned @35$ /day was gone and the only left were @79$ /day or more. I don't recommend their service at all. We go online to book car to save time but end up wasting a lot of it. Update : 24h after the situation, Turo finally contacted me to offer a 50$ discount on my next car booking. At least, they tried to compensate their client when such situation happens.

Customer support and user experience of the App is worst among the apps I have used. They try to delay the response and fail to keep the promise and defenitely the worst car rental service I have ever used. The car they gave me was grudging and dirty with stains of spilled out coffee and beer and is literrally unusable. When complained they offered me 20$ to get the clean myself and that too on a weekday. The car is located around 25 miles from my place and I have told them returning is not possible today and they charged me for 5 days for the product I havent used. They asked me to upload the car photos and I uploaded it. They didnt consider it because they dont have proof that its the photo taken from the car which is sick. I have the photos of the car outside and inside but they denied. They closed the ticket as it is without further asking anything from me. I tried to reach them what else they need they simply close the ticket. Worst worst worst experience and would never do business with them again

It was my first experience with Turo and everything went perfectly. The car owner was great, the rental was perfect and the app was relatively easy to use.

Great first experience. Once you go through the process you completely understand how everything works and will feel comfortable renting through TURO again.

Super easy and very convenient!! Communication with the renter was very streamlined and seamless. I would recommend turo to anyone! It made my trip SO much better.

This company is a thief!!! My husband and I rented a jeep for our 4 day trip to Colorado. We had absolutely wonderful experiences with the owners and would recommend them for anything. That was not the problem. On our first day in Colorado we experienced a 30 minute hail storm (hail the size of golf balls). We drove around everywhere trying to take cover but unfortunately could not. We immediately called the owners who let us know it would be covered under their insurance and to submit the claim in the Turo app to report the damage. When we dropped the car off back to the owner, he took pictures for the claim and sent them in. After some back and forth, about a month after the rental, we got a notification that the damages came out to $1032.50 + $100 processing fee and that they would be contacting our insurance. M husband immediately contacted them asking them to invoice us for the amount and that we did not want it sent to our insurance as our deductible is $1000. Our credit card was immediately charged for the amount when we asked for an invoice. My husband then contacted the owners to let them know we had be charged $1132.50 for the damages. The owner then called my husband to tell him that Turo told him that they would only cover the charges after he paid the $1000 from his deductible plan with Turo and they would pay him the $32.50 (after his $1000 deductible was paid). So basically the repair from the hail damage would cost $1032.50 the owner paid $1000 for the repairs and we paid Turo $1132.50... THAT DOES NOT ADD UP. Turo profited $1000 for absolutely no reason!! We would have been okay knowing we paid the damages that happened to the car when we rented but to know that the owners didn't receive any of the money is ridiculous. They continuously stated "it was in the policy you agreed to". DO NOT EVER RENT FROM THEM. EVER.

My rental was a great experience and I enjoyed the luxury car experience. will definitely use again for travel! I appreciate being picked up at the train station.

The arrangements for the vehicle were clear and simple. The vehicle was as described. I am a first time user and will try to use Turo every chance I can.

Beware of fraudulent Turo hosts and customer service!!! Our family of four rented a car from a Turo host in Boston this summer and not only had a horrible experience with him, but with Turo customer support as well. Upon returning to Logan airport on July 7th, the rented car began shaking and smoking without warning. We thought it might be a flat tire so we pulled the car over to inspect, but it was not the tire. Smoke was billowing from the right rear side near the tire. My husband observed liquid on the tire along with the smoke, but the tire was not affected. So we drove the car another mile (still smoking and shaking violently) to get off of the side of the highway to a safer spot. At that exit we refilled the vehicle with gas and parked the car in a safe parking spot at the station. We immediately alerted the driver of the problem and texted him the location of his car. The host then claimed that we falsely reported mechanical issues with the car and sought reimbursement in the amount of $288.30 for his Uber ride to collect his car. These claims were disputed and then dropped in our favor. More recently, the host reopened another claim asking for us to pay $84.77 for tolls in route to picking up his malfunctioning car. Turo then charged us for this new false claim, without our consent. After calling and emailing and loosing my mind, we were finally reimbursed for the false charge that was never unauthorized. This company does not check the safety of their cars and does not have a responsive customer service department capable of dealing with the many variables that can happen when a Turo host rents their personal car to a guest.

ALWAYS enjoy supporting the locals where I travel. Turo is A great way to support real people instead of big business. I’ve only had positive experiences!

I tried signing up and found out my license was suspended from a minor unpaid ticket. No big deal. I understood they said no. I fixed my license and tried again. They said no. Fine. They then blacklisted me. Again their annoying policy. So despite being annoyed I moved on. Never once used their service. Two years later I apply for my boyfriend using my cell number and all his info. They blocked him because of my cell number. He emailed them his license, paystubs, a photo of himself and a bunch of other items they said will allow him to verify his identity and unblock his account to use Turo. He has an immaculate driving record, immaculate credit, a perfect citizen, and a great job. After all that headache they blacklisted him permanently, citing they have the right to not state a reason. STUPIDEST APP POLICY EVER!!!

Turo is an overreaching company with poor customer service, and defrauded me with 30 times due fees and here's why I strongly recommend against it: If you drive a Turo car and the Turo host receives any erroneous toll violation, the host pays it right away with substantial administrative fees tacked in, even before letting you know and letting you contest the toll with EZ Pass. Turo then directly deducts the toll from drivers credit card on file, without letting the driver dispute the charge. I got charged over thirty times what was rightfully due because of this: I carried my EZ Pass transponder throughout the journey and on one toll booth, the sensor failed to read my transponder. Note that EZ Pass sensors failing to read a transponder is not a rare occurrence: sensors often fail to read transponders, but when that happens, the license plate number is compared to the database of EZ Pass account holders and the account is charged for the toll and nothing more. Turo never let that happen: I was not at fault, one EZ Pass sensor failed and I was forced to pay significant "administrative fees" without ever letting me contest it with EZ Pass. So be forewarned that you may get charged of hundreds and hundreds of dollars and will be given no option to contest the charges, even when you are not at fault. All Turo Customer Support team got back with was: "I completely understand where you are coming from, but my hands are tied based on the policies that you agreed to. All further responses will be read but not responded to."

This was the easiest car rental process. You get to rent the vehicle you want and the owner is very accommodating. I would definitely be using turo again.

Horrible company and horrible customer service. DO NOT RENT FROM THEM. If you are wondering whether or not to rent from them. DON'T!!!! They charged my car $75 without my authorization and said I had late charges when I returned the car on time, with a full tank and cleaner than when I received it. The owner left specific instruction and to leave the key under his mat and I should of know it was something fishy about that. Plus guy posted pics of car when sun was going down, but in the light the car was all scratched up, beat up, and ran horrible. I figured he was trying to get money off that and took a bunch of pics. They have several things in place to rip you off.... IF YOU ARE READING REVIEWS WONDERING IF YOU SHOULD RENT FROM THEM DON'T!!!!! I wish I would of thought to read a few reviews first.

I would have liked to know about this page much sooner! I love it! it's excellent! I will recommend it to all my friends! It was super easy to use and secure

Extremely disappointed at Turo's customer service. Be aware that everything will look fine and they will be extremely friend until you finalize the transaction and deliver the car, then they will find ways to forcefully make you pay for extra fees. Besides having had some technical problems with the car I rented, but having being flexible and not even having complained formally (just having told the car owner directly at the delivery site; to be considerate since it was the first time I was using the APP and didn't want to put the car owner in hot water). When the delivery day arrived I texted the car owner and we set a time and a location for the delivery that was convenient for him, btw very very far from my neighbourhood, but it’s ok. We three (my friend and the car owner) would have dinner since we felt it was a chance for a good conversation. The car was delivered and everything was fine until having received an email from Lucrecia (Turo's Customer care assistant) saying I would have to pay a fee of $150 + $25 admin fee for having delivered the car two hours late unless I sent and email in 24h with evidences that the car was delivered on time. Besides being an absurd amount (two hours would correspond to some days of car rental, they don’t respond or talk to you, just keep repeating a memorized paragraph) So I sent the email right away. I sent some emails with copy of the texts between us and the car owner proving that the car was delivered on time and the owner was ok with it, but Lucrecia from Turo would just keep repeating the same over and over saying the policy was I had to advise Turo and not the car owner and even it was my first time using the service, they couldn't waive the fee because that was the standard procedure. If the standard procedure is to unduly charge a large amount and not even listen to the client, thats unacceptable. I asked to talk to her superior and she hasn't even addressed my request, not even answering to it. It's so clear they make a percentage of those unduly high fees charged on your CC after you think everything is OK. Also there's no phone number you can call. Please avoid this service to protect your pocket and your peace of mind. What looks like a good deal will cost you infinitely more. Unfortunately it was highly disappointing since I though it was an amazing alternative to rental Agencies.

I rented an Audi from Turo near Portland. Before the pickup date, I communicated by email and cell phone with the host to confirm the date, location at his home, and time. After taking a 20 minute Uber trip to his home, no one was there. After confirming with the neighbors that he lived there, I tried to find him by cell phone but he didn't answer. I finally called Turo customer support who found him by email, at which time he cancelled my reservation. I was stranded at his home, and had to take another Uber to the Portland airport to rent a car from Alamo. Turo refunded my money, but the experience was frustrating and cost me a lot of time and inconvenience. Won't be using them again

I rented a truck just for one day to help move furniture. The truck was as advertised and very clean. I would definitely rent the same truck again in the near future.

Quick, easy, and accommodating. Booked a trip and picked up the car. The owner gave me a walkthrough of the vehicle and I was on my way. Easiest car rental I've ever had.

I’ve used Turo a couple of times and have had no complaints from picking up and dropping off vehicle, billing and the car itself not to mention price is 5 stars

Beware! I used Turo for the first time, and was not aware of the policy to extend time. I requested an extension of time, and to my surprise it was denied. I found out by Turo at the exact time the car was supposed to be returned. Being at least 30 minutes away and needing to stop for gas, I ended up being 45 minutes late. They did not give any warning that the request was denied and charged me $75 for being late. After trying to appeal with their customer service, by the way there is no phone number just an email to talk to, they said they had no record of my original request. After providing PROOF of that request, they still denied it and charged me for it. Zero customer service and poor policy notices.

I am a traveler, the father of an extraordinary family. We are five. We love to try new adventures, we believe in people's kindness and honesty. We are sensitive to the local economy and small businesses and we like to encourage people before businesses. In this state of mind, we decided for our one-month trip to Maui to trust Turo for the rental of our car. Big mistake all did not go well and I tell you this incredible story. On January 1st, 2018, my little family and I decide to plan a trip to the paradise islands of Hawaii. We plan to travel the 1st to the 31 of July 2018. From the month of January, we decide to book our car with Turo. This is a website that allows car rental between individuals. Turo facilitates this exchange. Six months in advance, we reserve a vehicle. Unfortunately on May 25, 2018, a month before our departure, the owner of the car decides to cancel. Of course, with Turo, the two stakeholders of the lease are bound by a contract and it is allowed to break it according to the rules of the game. The first risk of failure is here. Since this is an exchange between individuals there are many instabilities and what is likely to happen is that the landlord cancels the contract. A month before our trip we find ourselves without a vehicle. These are things that can happen, but the fact remains that the experience is very disappointing. We are adventurous and optimistic and decide to give a second chance to the runner and try with another person to rent another vehicle. The payment is made, everything seems to go well and the exchanges are cordial. On June 30, the day before we leave, we communicate via Turo with the landlord and explain that the flight will be delayed by a few hours. Instead of 10 o'clock in the morning we will arrive around two o'clock in the afternoon. We have a confirmation of reading of our message by the landlord. Day of our departure, we are very happy to leave for this new adventure, we clarify a second time our arrival with the landlord and we leave. Arrival at the airport, he comes to pick us up and it is here that the problems arise. While we rented a respectable 2006 minivan, he arrives with a dilapidated vehicle from the 1990s. He explains that since the reservation of our vehicle was for 10 o'clock in the morning and it is 2 pm he canceled the contract and rented the vehicle that was destined to us to someone else. We arrive from an international flight of twelves hours it is of course impossible to control everything. He offers the old pile of scrap in exchange. We are not afraid and love adventure, we are tempted to accept it. Unfortunately, the vehicle is not yet in its name, the plate transfer is not quite complete yet. We start to sniff the scam and to settle our dispute we have to call the police. We are in another country, tired of our trip, with three children running out of patience. It's been almost 18 hours since we slept. Fortunately, my spouse is perfectly bilingual and can communicate and we can organize, but imagine the horror if we were in another country with a foreign language. After long hours of discussions, a good dose of adrenaline and stress, we find ourselves, two adults, three children and a mountain of luggage on the side of the street without a vehicle. Here is the story of the beginning of this adventure. If you want my advice, do not leave with Turo. The risks are far too great, there is a good chance that the experience will be to much complicated.

I like the fact that there’s a wide range of cars available with a different price range. The app is easy to use and they help you out along the way thru the process.

Let’s talk about Turo’s shot business practices. It seemed so convenient to rent a car, I’ve used Airbnb before and figured it would be similar. Everything was great until I returned my car. They charged me $175 for a pet cleaning fee because according to Turo, 8 dog hairs constitute having a pet in the vehicle. This means the people of Turo have never owned an animal and don’t understand that hair can transfer off clothes (it’s wild they live in such a dream world). Anyways, I called and the representative was really helpful and agreed it was a bogus charge and waived it. Fast forward 4 days to when their customer service has nothing else to do and RECHARGES the same fee. Oh my god, AN ERROR. I called and was assured that the duplicate fee would be waived as i was already told the fee would be waived. The representative told me this would happen same day. A few days later I hadn’t seen a reimbursement so I called again (what a waste of my time, right?) and was told a manager has to call me back and no one can give me a timeframe on when or why. I give it two days. No call. Nothing. I call again, frustrated at this point because this is a huge waste of my time, and the representative tells me she can’t do anything for me and Turo doesn’t stand behind anything they say. I’ve had to dispute this as fraud because I wasn’t guaranteed TWICE the fee would be charged and suddenly Turo has changed its mind. Has anyone called me back? No. Will I ever use this service again? God no. Would I recommend anyone to ever use Turo? Again, GOD NO. Thank you Turo for showing me the worst possible service possible and showing me your sketchy business model on making money.

Customer service is awful. I created an account and went to rent a vehicle-a message came up that I would need my account to be approved before I could rent and needed to submit the following: a picture of my license, picture of my credit card and a selfie of me holding my license to verify it is me. This was a bit odd right off the rip but I submit the info and get a message that I should hear from them within the hour. Several hours later I have heard nothing so I used their online chat for assistance. I explained that I had not heard anything back and I am trying to rent a car in less than 36 hours and vehicles are limited in my area can someone please help me get my account approved. She tells me I am still "under review" and gives me a number to text. So I text this number and an hour goes by with no response so I text again and get nothing. I go back online to the chat feature and speak with a different person this time who says they can transfer me to the review dept. I get transferred and am 5th in line, get disconnected, reconnected and speak with someone else who was very rude and told me I should call them because they are very busy and that's why I haven't gotten a response to my text. He then "transfers" me to this so called review dept again where I am now 10th in line. Mysteriously at this time I get a text back saying "Thanks for your interest. We have reviewed your account and we're sorry we can't approve you to rent from the Turo marketplace". I asked why that was and they responded by telling me to check my email. I do so and there is an email offering NO explanation as to why I was not approved and requesting me to send the original information I sent along with a utility bill and proof of employment. What do either of those things have to do with renting a car?! I asked this question and also asked for an explanation as to why I was not approved. None of this makes sense and I have received no response. Guess they must still be very "busy". I am very perplexed at the way this company does "business". As far as I'm concerned this is just a scam to get your information. Don't bother wasting your time with this joke of a company.

Smooth, professional, simple and fast. Will highly recommend for anyone who is in need for a affordable car short or long term, great business model for sure.

I rented a Tesla belonging to a man called Zoeb. After giving him a 5-star review, the next day (and after the 24 hour charge period) he then claimed a $50 surcharge stating that I brought the car back with a low battery charge. The fuel in a Tesla doesn't even cost anything; so this is simply profiteering. And note, if you are renting an electric car and driving back to the drop off from a long way off, unlike a gas-fuelled car, you can't simply fuel it just before drop off. So BE WARNED. Expect to pay extra in fuel surcharge costs for an electric rental - bizarre though this may sound! Turo are only interested in supporting the vehicle owner since - as the provider of the asset - he is obviously more important to them than the renter. You should be aware of this too! Shame - the principle of this scheme is a good one but poorly executed.

I've rented my vehicle on Turo for two years. I have 113 rentals. On June 5 my vehicle went missing. Turo took no action to locate the vehicle. After six days of diligent research, I was able to contact the mother of the woman who did not return my vehicle. I found it abandoned 40 miles out of town. Turo then REFUSED to acknowledge or pay for any damage when I provided all the required proof. Both the owner and renter pay for additional insurance with every rental, but Turo declines every claim. They also implemented NO FEES for my stolen vehicle. They did not reimburse me for the six days my vehicle was missing. I have requested to speak with a higher up several times and they've refused to acknowledge my requests. They then kicked me off the platform.

very useful way to rent EVs and hybrid cars. Owners tend to be communicative and helpful. Cars have worked well. The system Turo has set up is well thought out.

Excellent service it a very cost effective way to travel other than the rental car companies. The process to get approved is a little intense but it is so worth it.

As a car owner, my experience with Turo has been horrendous. One of the drivers that rented my car was in an accident that caused significant damage to the front of my car. I chose the insurance plan in the middle, which provides for essentially total coverage in the event of an accident. The accident occurred on May 8, 2018. Turo assessed the damage using the pictures submitted by both myself and the renter. Because of the extent of the damage, they referred my claim to a third party called David Morse Associates. The claim agent at David Morse Associates has been absolutely terrible, non-communicative, took several days to get back to me, and then all together stopped returning my calls. Turo customer service was polite but essentially didn't lift a finger when I told them that the claim agent at their third party was completely unresponsive. Eventually, the claim agent arranged for an appraiser to evaluate the damage to my car. That took several days to occur. The appraiser took a few days to return the estimate, at which point the claim agent was supposed to arrange a tow for the car to a repair shop of my choice. That also took several days. The car was finally towed to a repair shop this Tuesday, but it has now been 23 days since the accident occurred and the car has still not been repaired. Their process for handling major accidents is completely inefficient and essentially leaves the owner without any means of transportation. With the middle insurance plan, they're supposed to cover Uber/Lyft rides, but there is a limit of $30 a day, so if you need to travel somewhere far, you're out of luck. Please, please heed my advice and never use this service as a car owner. From what I have now read online after my experience, they're equally awful to renters. This company is not going to survive the way it treats its customers.

Customer service agents should be trained more in regards with call handling time. Also, give them more access on the program, not just picking up and transferring calls. For Billers, add more people, it takes forever for someone to pickup calls.

The only thing I wasn't happy with was the extra charge for extension. It just seemed quite high. I definitely understand the need the car and prices.

Customer service support is awful, they asked me to hold for “2 minutes” when I was stranded on the side of the road because the car I rented had a radiator blow out. The hold was actually 43 minutes and my phone died so no only was I stranded without a car but also no phone.

Avoid Turo. You will lose your money. I rented a 2014 car with 40K miles. When I went to pick it up, interior was covered in dog hair, littered with french fries, toys from kids, and several personal items. I asked owner to clean it 3 times, and even after that it was dirty. I drove it for 100 miles when I heard a high whine from engine. I pulled over, tried calling Turo for support, Zip. no response, no emergency service. Called car owner, his focus was to collect late fees. Turo charged me $700+. You will not find on Turo website the Terms. They are better explained here. Be prepared to pay $800-$1000. It is a good scam for car owner to get their lemons repaired by you.

Great experience renting from Turo, the car was much nicer than any rental we could have gotten from a national chain for the same price. Easier booking/pickup/dropoff too!

Wow, for those who are new to Turo, please know that this is a start-up company and boy do they have A LOT of work to do! Here's my experience... I booked a car from Turo three weeks in advance. I texted Aerika the person who I was renting the car from and informed her that there had been a delay and that I would text her as soon as my flight took off. "Which I did," and she replied back saying that the schedule would work out "perfectly" because she had a doctor's appointment that day as well. My plane was delayed 40 minutes and Aerika gave me a specific location to meet where I could pick up her car and key. I called multiple times and texted her multiple times asking where she was! I waited at the parking lot one for 15 minutes until she finally answered my call. Aerika then tells me that she was not there and that it would take her THREE hours or more to get to the LAX airport! Then, she tells me that I have to go to the customer service center, which was located on the opposite direction of where I was, and I had to pay for a Lyft to customs hotel where the Turo service parking lot was located. When I got to the parking lot, there were three workers there and I was the only customer in that parking lot and no one bothered to help me rent a new car!? Whenever I asked a question they just shrugged their shoulders and walked away. In the end, all three workers walked somewhere else because they were obviously annoyed that I was asking for help... I was shocked at how disrespectful and careless they were when I really needed their help - especially since I was a new customer. I got tired of waiting around and decided to call customer service. The customer service line for Turo is absolutely AWFUL! When I finished telling them what had happened, they told me that they would "call or email" me back on how they can help me rent a car. I waited 40 MINUTES for a callback!!! I answered the call and they were trying to make other offers, but I needed a car to rent that was available in the parking lot I was at. Then again, I was told that I would receive another "call or email" back for further assistance!! At this point, I was so frustrated that I wasted three hours of my vacation time calling and waiting! Get this... my last call ended at 5:20pm and I received a call back at 6:30pm!!!!! Who in the world is going to wait around that LONG??! Especially when you are on vacation! In the end, I canceled everything and was told that I would receive a full refund back within 3-4 business days and still after a full week; I have not received my money back yet. I was also told that I couldn't receive a refund for my Lfyt ride there because I was no longer renting from them anymore! Do not waste your time! Turo is slow and very unorganized. And please do not rent from Aerika, she is very irresponsible and not trustworthy! Rent at a company that is more reliable and a company who can serve new or returning customers with better customer service. I will be closing my account as soon as I get my full refund!

This company is pathetic. They have requirements and don't even state what the requirements are. They state i don't meet "auto insurance score" requirements, but do not tell me what my score is, what reason i don't meet those requirements, and what their own requirements are. I have never had an accident, never been charged with a DUI, wreckless driving and had any insurance claims in 14+ years of driving. Other than speeding tickets (that have not even costed me demerit points), my record is clean. I rent cars through other companies on a monthly basis, this is by far one of the most pathetic services I've come by.

Turo is a great idea states that they would love to welcome everyone to turo community which is not true . They only welcome people they chose and they have a right decline or cancel anybody's membership without telling reason . This opens a huge door to them so they can discriminate the people ! I first sign up turo in December 2015 using my facebook , to protect my privacy I was using a nick name . Anyway I signed up and listed my car successfully . After receiving first request guest asked if she can pick up the car early. Happily accepted her request and finished first experience positive with turo also received great feedback from guest . Since 2015 time to time I rented or paused my car . Everything went smoothly and I still received positive feedback from guest . Even there was guest returned car after driving over 1k mile . Since it I was new to platform I was not paying attention. I even droped guests off to airport or their location when I am not obligated to . Reason I was doing this turo was helping me and I was showing appreciation . Early 2018 the company I worked for bankrupt and I ended up without a job with 2 cars for me and for my wife . No way we could afford to pay both with only one income . I was thinking to return the car , It would ruin my credit there is nothing to do when you do not have options . So turo was a great idea for me to make car payments at least for one. No income is expected . Math does not lie when you put all the fees like delivery and drop offs you really do not make extra money . If you do not do deliveries you do not have a lot of chances to rent out your car. So I listed both my cars , always available with great delivery options , less money was better than no money . Everything was going well . I even received trip requests 3 am in the morning or guest's flight was 4 am in the morning even their trip was ending 10 am . My entire trips received 5 start review and feedback. I brought all this afford when I did not have obligation to do so . Again it was appreciation since they were helping I was helping them . Here is my negative experience begins . My both car ended up in trip and I promised my 5 years old son for an event on Sunday . Since my both was on trip and after checking Uber costs , I was thinking renting a cheap car for a day would be great idea. Since my profile showed I approved to drive I successfully made reservation . And since I used my nick name on facebook to create an account , I contacted turo support to send them my driver’s license picture and show my name . Answer I received take my picture with my driver's license which I did . Respond I receive was my account is going under brief review , they told me to complete my trip return my car and contact them. Trip ended successfully I contacted them to clear things up . Two days after I received an email stating they cannot welcome to Turo platform after completing 20 trips with 5 star reviews. Apparently the deactivated my account while my cars on rent . No any access to platform . My frustration started here since one department in turo does not aware from another. I was worrying for both cars how to get them back , contacting guests , file a claim if there is damage ? Instead of contacting guests I tried to explain them my cars were on trip . Funny part during this I was not able to see my profile web page was saying account deactivated my cars were still appearing in search and available to rent. Next morning I saw my account was active again , during this process my car rented for 1 day . After picking up one of my car I saw my cars were unlisted by turo . During this time as well they give me option to appeal my decision and submit them my appeal . Everything they asked was attached in their email . Anyway last Friday I picked up from another guest which is convince his uncle to rent the car for him . Nineteen years old kid was wiping car around damaged rim and left the car with dirt food smell and oils around the seats , foot print on dashboard and doors. To make their community safe and smooth I tanked guest shake hands upload trip pictures next to guest and went to nearby gas station to take pictures and submit Turo . It does not make sense to talk to guest when I have option. Here and there between a lot of trips I never had dirty car returned everybody was kind and returned car clean sometimes late sometimes with over mileage . No issue all guest were agree no problem no claim could not fix . Last guest drove the car over 100 mile then what he supposed to drive . I kindly requested reimbursement for over mileage and tolls . Nothing more nothing less. I received an email stating sending them before and after trip dashboard images . Sure I sent over. Why we are uploading them on the app I really do not know why . Also I made damage claim . Claim department stated they cannot accept my claim since before and after images are not clear . After reading reviews on internet I let the claim go . I will wait Apple to improve iphone 20 maybe that phone may take clear images for safe and smooth communities like turo . Anyway I received an email they cannot approve me on platform while I was waiting for my reimbursement request from their safe and smooth renter . No answer to my emails they completely cut my access to platform after all 5 star reviews . Two times I had to give my car with person holding temporary driver’s license . How great their system is working those people’s account is still active even if it is conflicting their requirements They want to help community like their founder Shelby C. needed help during his road trip . Here I need help . So they do not want to help community they just want to help their bank accounts growth . Since their CEO Andre H. knows better than everybody If people can not sell on eBay they are allowed to shop or Amazon . People do not approve to drive should host their car . Or listen the founder of Alibaba Jack M. “ when you have billion dollars it is not your money , it is society gave you trust “ . These days celebrities one tweet causing millions of lost in stocks . Or even listen to founder of uber Travis K. he hired people with small criminal background stating “ Everybody deserves second chance “ And last thing you do not would love to welcome everyone on your platform only people you choose . So please spend small afford read another reviews beside Trustpilot because they are disaster .

I rent two of my personal vehicles on Turo and I'm calling it quits. If the renter reserves the vehicle and there are NO CHANGES or any issues whatsoever, the experience can be okay. That said, Turo support... No, wait. You can't call it support. Let's call it Turo Non-support is atrocious even on its best day. Let's start again...Turo non-support is for all intents and purposes is non-existent. The only way to talk to a human being is to navigate the call tree and select the "We have a roadside emergency and somebody is dying" option. Funny thing is that poor fool on the other end of the call accepts all questions because they know where is no other way for renters or guests to contact Turo. And yes, the support is offshore and the agents have zero ability to help and all they offer is "We're so sorry". Latest issue is they don't have agreements in place with airports and airport security will hassle/ticket/ban hosts from using the airport and renters get caught up in the scrimmage. This unfair to renters and hosts and it's one more example of a company obsessed with profit and not caring one whit about the people that keem them in business. I'm not a fan of the bigger rental agencies, but as a Turo host, I don't use Turo when I travel. And that should tell you something. GREAT concept. Abysmal delivery...

I had over a dozen successful rentals from Turo until they randomly put my account on hold for "periodical review." I sent them my documentation and they stated I needed to renew my ID as it was cosmetically damaged. There was only a tiny scratch on it and it could be read perfectly. This was a frivolous move on their part. I eventually got my new ID and they took two days to review, only to eventually say my membership is now declined and the decision is final and they will give no reason. I don't think they have any reason, because I have a prefect review rating, no traffic violations in my name, and absolutely nothing else that could make them revoke my membership. I have never encountered such a miserable and staggeringly awful experience with a customer support team.

This is a HORRIBLE company. ALL THEY CARE ABOUT IS TAKING MONEY FROM YOUR CARD. They do not care about the customer, they will use any loophole or opportunity to extort money from you if anything goes wrong. The driver claimed there was a minor scratch to the rim and they charged me $320. They did not tell me what is was for, if I was buying a new rim or fixing the old one. The customer care guy kept harassing with threats of setting up a collection claim. Felt like I was being defrauded because we had checked the car with the owner and we left. Later the owner sends pictures of a scratched rim, and I didn't take any pictures. I have no proof other than what they said and an unverified picture. I could not conduct my own investigation because they claimed they had already paid the car owner. From a $59 rental they EXTORTED $393 from me. I can't hire a lawyer so they took my money. DO NOT USE THIS COMPANY.

TURO users beware! As independent business owner who supports the likes of AirBnB, UBER, Lyft, etc, I sadly presumed this company to be on the up and up. It was not. At first I rented a car no problem with the usual requests of a driver's license number, CC, insurance, etc. However, when I went to rent a 2nd car the same day I was returning a first, as they had no ability to do that online, and they do not have phone customer service, I simply thought what any consumer might, "create a 2nd account," same informations. Well this turned into a nightmare and I started to see the sham that TURO is and where all of its weak spots were. Firstly, they have no continental customer service. Its all outsourced. BTW, the 2nd account or 2nd car wasn't an issue as they simply asked me to upload a copy of my driver's license to which I did and then as the "review process" never finished, I started to inquire. Next thing I know is that they've restricted my account, albeit at first, not jeopardizing the one reservation already in place, and then they started asking for more copies of my Driver's License, a picture of me holding it up, a picture of the original credit card and then when that wasn't good enough? And keep in mind, this is hours and days going by nearing my original trip, they wanted copies of my insurance card, a utility bill, proof of employment and on and on and on. The end of this story is that they cancelled my account, they cancelled my original reservation and gave no explanation as to why after supplying basics, I was now not allowed to rent cars. The moral of this story? I went online and rented not one, but 2 cars from Enterprise is 5 minutes.

Don't become their next victim. DO NOT USE TURO and DO NOT USE ZACH for your next car rental. They do not care about you or your safety. They delivered a car to us with a nearly flat tire at the busy Denver airport. We were unaware and had no choice but to drive out of the airport as the police were literally yelling at us to stop blocking traffic. Who thinks to check tire pressure before accepting a rental car? Soon after exiting the airport it was clear that something was wrong with the car. It drove like a car with low tire pressure. I thought it was just windy out. We were on a busy highway, in unfamiliar territory, at 10 o'clock at night, and we were not about to pull over. We got to our destination and saw that the rear passenger tire was low. The fact is they delivered this car with a damaged tire. We have it all documented, including photos, and we saved the tire as proof. I texted at least three different numbers first thing in the morning, with no response. I left messages with their valet service and told them I was tired of this and asked what am I supposed to do. When they finally called back I was told they were going to come get the car, and what was my address. I wasn't comfortable doing that without talking to the owner or Turo so I called both. It is impossible to talk to a human being at Turo. Its all text/email crap. Then I finally got through to the emergency line and they said they can't do anything until I get the owner's approval, and that I needed to text/call the owner, Zach. When I finally reached Zach his immediate response was to reprimand me for driving the car for thirty minutes on a "flat" tire. SERIOUSLY?? Then his solution was that he was going to have it TOWED thirty miles away to "Discount Tires" at a cost of $250 for which we would be responsible to pay. In addition we were expected to accompany the car and pay for the repairs. Incidentally there was a "Discount Tires" store less that two miles from where we were staying. I cancelled the tow and got yelled at for that as well, and they threatened to charge us a tow-cancellation fee. We ended up taking the car to Discount Tires ourselves and paid $200+ to replace the tire. Apparently the tire was damaged in a spot on the tire that could not be plugged. So instead of being concerned for us and our safety and taking proper responsibility, they choose to respond with hostility, threats, and contract mumbo jumbo about the contract we signed. We contracted for a car in good condition that was safe to drive and they DID NOTdeliver. The owner, Zach and Turo owes us $200+ for that tire. I'm quite sure we will never see it. I don't care if I get a bad review from them as I will never use Turo again. I have used Turo several times in the past and my reviews have all been good. That is over. Zach and Turo ruined it. DO NOT USE TURO. DO NOT USE ZACH. Edit

We tried it on Thanksgivings for a last minute trip planned and because almost all other rental services were closed. We didn’t want to drive to nearest airport to rent as it was bit far and explored Turo. I must it say it was a bad decision. We rented 2015 Honda Odyssey and it costed us total of $350 for 2 days. Rental price was $82 per day before app service fees and taxes, but the catch was that it allowed only 150 miles maximum each day and each additional mile was charged at the rate of $0.75 per mile. We had to drive close to 170 miles additional and it costed us nicely. Every rental car Company would give you unlimited miles but not Turo! Yes, we knew of these charges while renting the car but we had to rent as their was no other rental option available to us. Rent from Turo only if price is not a concern or no other option is available. Bottomline, they are extremely uncompetitive and i’d not recommend them unless case of emergency.

Do not ever ever rent from this company. You'll truly regret it. We had gotten into a car accident and it turns out the tire was rotten. We tried to argue that we shouldn't be paying any out of pocket expenses because it's the owner's fault for not taking care of their car and tires. We could have almost died due to the rot on the tires. We had proof and a tire inspection done as well. However, Turo didn't even listen to our side of the story and charged us right away for the damages. The owner himself didn't even care that we almost lost our lives due to his carelessness. AVOID THIS COMPANY AT ALL COSTS.

I can only warn everyone NOT to use Turo and avoid a similarly horrible service experience that I have undergone!! For a trivial service incident, that is changing the name of the person to pick up a rental car in Santa Monica from me to my adult son, Turo requested, in no less than 10 mails from 4 different "service" agents, a copy of my original mail with the rental contract, a copy of my passport, a picture of me holding this passport, a copy of my drivers license (front and back), a picture of me holding this license, a copy of my credit card, a copy of my son's passport, a picture of him holding this passport, a copy of his drivers license (front and back), a picture of him holding this license. But guess what: Even though we sent all this stuff, they still did not get it done. Not in three days. But it gets worse: In a long phone call, yet another "service" agent asked for us to cancel the first booking, free of charge, and re-book it under a separate name - which we did. Yesterday, three weeks later, I find both debits on my credit card account. Needless to say, again there is noone in charge, noone with decision making authority, just a bunch of bedlams in the call center who are as incompetent as friendly. I have now asked the credit card company to simply return the debit. My conclusion: Stay clear of booking with Turo...!