Turo

I signed up with TURO and leased my Audoi A8L within 2 days for the weekend. I received this message from the person whom I received a confirmation on thru TURO and gladly said he could pick it up early, within an hour of hime picking it up TURo sent me a cancellation. Needless to say that TURo hosed me on the 2 day rental even though i called them 6 times to make sure everything was cool. Hi, Ward. I was trying to book this through the app yesterday but was having a lot of difficulty with it. I was trying to see if I can get the car by 1 PM today if possible? But the app is now telling me that I need to give you at least 12 hours notice ? would it be possible to pick it up before 4:30 PM and around 1:00am today? Because that is when I will be arriving at the airport today. Please call or text me thank you. (202) 569-0266. GD V.Friday, October 20, 4:51 AM CDT GD V. Member since October 2017 GD V. Phone number verified Email verified RESERVATION #2354619 DO NOT Trust TURO or any of their representitives.

Telling this story hope you read before you think it’s a good idea to rent your car true turo. I have been renting my car true turo since January 2017 till August when my car was stolen by guy name Christian. Christian didn’t have valid drivers license, I guess turo doesn’t care about that, when Police recover the car I found damage on my car in interior multiple cut on the leather exterior dents and scratches mechanically car piling to the right side. So I summited the damage and turo got back to me saying that they will pay only for one dent on back of my car but not for the rest of the damage.. To fix my car is $19000 they offer me $726. And one more thing read the terms and conditions you can’t take TURO to court only arbitration I know that now. So now they not going to pay and I stack with damaged car and no I can’t take that guy to court cos he is junky. Hopefully that will change your mind renting your car true turo.

I drove one of their cars from San Francisco to Sonoma for a wedding. The clutch failed on my way back across the Golden gate Bridge. They are now charging me over 2000 dollars because I broke the clutch!! I did not abuse the car in any way. I actually owned 2 minis both with manual transmissions and drove them over 200,000 miles between them and never had to replace a clutch. But with Turo if it breaks while you are driving it.....you are on the hook! Maybe you should have your mechanic run thru the car before you risk renting from this scam operation. I wish I had gone thru a real company. Lesson learned

Totally love Turo! Makes renting out my cars a breeze! Always meeting new people is certainly a plus... it’s jusy so much nicer than your regular big box rental company

Stay away! I registered with Turo and received a welcome, reserved a car and received confirmation using my credit card with the charges made. Then I received an email notifying me that my reservation had been cancelled. I contacted the owner of the car by phone, who was very pleasant and indicated that he had not cancelled so to call Turo Customer support. I then received an email saying that my account had been "deactivated", and after a call and two emails, was in effect told that they had the right to cancel and could not disclose why. I have not had a driving violation, my credit is excellent and I have no idea why it was deactivated after processing my payment. Now I await a credit within 3-5 days. A friend had the same experience. We are both over 60, which I hope is not an issue, but TURO lost two customers and I would strongly advise against using this company.

Totally unethical company with bad customer service. First they provided the membership and when I tried to book the car and waiting to hear back from the owner, they suddenly deactivate the membership. They don't even tell you the reason. I have completely clean driving record, got high-end insurance and their response is: "Thanks for reaching out. We have carefully reviewed your case and our decision is final. Per Turo policy, mentioned in our previous email, we are not able or obligated to release the details of our review process. Please note that further communications from you will be read, but not responded to. Best, Turo Verification Team

Was told that I am unable to rent with the company. I emailed asking why, and was only told that I don't fit the requirements for renting. Emailed them again asking if there was something I could do in order to fit said requirements, and was denied an answer. The only answer their customer support could give me was: "Thanks for reaching out. We have carefully reviewed your case and our decision is final. Per Turo policy, mentioned in our previous email, we are not able or obligated to release the details of our review process. Please note that further communications from you will be read, but not responded to." I'm assuming they can pick and choose who rents, because I was told they are not able to release their review process. Bad enough they don't tell you how you can become an eligible renter. What a load of crap.

I reserved two cars for my upcoming business trip. 3 days before my trip, the owner cancelled my car. No biggie right? I got a message from Turo saying it was cancelled but they were there to help! Just respond to the email with the car you want and they'd get it worked out on your behalf. I did that and heard nothing.. 1 day goes by...nothing. Day 2, still nothing so I call. The customer service agent was not at all helpful. Took my phone number and told me that a reservation agent would call me. That NEVER happened. They are supposed to refund me the money and I can't rent something else until they do. Worst customer service ever and it''s not worth the anxiety!

BE Very careful about using this company over other rental services as what happened to me. I had rented a car a month in advance for a trip, then a few days before the trip, I get a message that my car has been canceled. The owners reason because car needed maintenance., This really messed up my situation as all rental cars were not available at the time because of a special event in that city. Turo doesnt hold the person renting vehicle out accountable, but i read that the renter is fined if they cancel, " what bull is that". Stay away if you can, better and more reliable options out there.

Although I understand that some circumstances may occur so a rental cannot be delivered as paid and agreed upon, the customer service that followed the last minute cancellation from Turo is totally unacceptable. My girlfriend and I arrived at the airport at 4pm and since we had not heard from the car owner we tried to contact him one more time without success. We then call Turo so they could also try to contact the owner but they were also unsuccessful. All they offered us is a refund, a $50 credit (originally $30) and 3 alternative rental options (received by email later when we had no access to internet) that were not only much more expensive or completely unacceptable but required us to wait at least 3 more hours (past 8pm) when we already only had 4 days vacation and none were available for the full period required. The customer representative showed no understanding or will in solving our situation. All he said is that the best he could do was to give us the credit and he forced the conversation to end. We then had to fall back on the car rental from the airport and most companies were sold out. Only 2 companies had some car left, the first one quoted us for $700 USD plus taxes and fees (as opposed to the original $120 booked) for a Chevrolet Aveo, that is how compromising and costly it is to rely on a rental from Turo and having to revert to last minute option. After waiting many more hours, we were able to secure a car for over $500 CAD for a 4 days rental. At the very least, Turo should offer fair and safe options for customers especially when they are traveling in another country. This seem like the only reasonable business model to succeed in such a market.

So, I tried to rent a truck from Turo for my daughter's SuperCon trip next week. I'm on crunch time so I'm desperate to get this over with already. I tried, whenever I had some downtime, to rent from them, either a truck or a mini van to transport all of her artwork and all of her equipment via their mobile app. I continued to get an error message from their app stating that I should call customer service. Well, finally, when I had a little bit of downtime to contact customer service, I was told by their automated system that I couldn't speak to a representative and that I would have to communicate via text. Another bummer. I did as I was told by the automated system and I texted a phone number they gave me. I texted them with my concerns and I let them know that their application was consistently crashing. I did get a response back but the only response I got was that they would not be able to rent me a vehicle through their company. Of course, naturally, I became upset because I have never rented from them before and I was wondering what basis they had for determining that they could not provide me with service. I expressed to them via text that I was insulted and that I wanted to speak to a supervisor. I still could not wrap my head around why they wouldn't rent me a vehicle. I explained to them that I wanted to speak with a supervisor. After a couple minutes they responded that all determinations that are made by their team are final and that they would not be responding to any future text messages from me. I've never been so insulted in my life. What kind of customer service is this? I will be writing as many reviews as possible to share my experience. Went on their FB page to write a review and low and behold... no reviews section. How convenient.

I created an account on Turo, and rented a car. Several hours later I was notified by email that they had cancelled my reservation and closed my account. I wrote back and forth several times with them, and they refused to provide a reason or allow me to make any changes in order to comply with their secret policies. It took me a lot of correspondence with them, and asking to have my account reviewed by a manager, but finally I was able to submit additional verification of my identity and have my account reinstated.

After renting a Ford Mustang with Turo app during my stay in the USA, there were an entire list of unauthorized charges on my credit card account with diverse excuses. Ihave reached out to the support team whom have decided to resolve the issue in favour of the renter, Ms. Jackie. Though my experience with the car was great, the app gave the owner access to debiting my card whenever they wanted for whatever they felt appropriate. I have now contacted Mastercard who will take care of the Charge Back and resolve this issue directly. As a customer of Turo, whom I have handed my security details (Credit Card and Personal information), a terrible customer service and no safety of trade in this platform. Will continue using official and trustworthy car rental companies. Don't recommend this service to anyone who wants to travel with peace of mind. Thank you. Regards, Tercio Borba

I was prohibited from renting from Turo after one rent. The car owner was very happy. Turo said I used the car for business purposes because I took it to a place where I needed to do business. I questioned this and Turo support said I was OK to rent again but they never lifted the ban. Turo support is impossible to reach and only sends out form letters (E-mails) to questions after a several day delay. I have sent them copies or THEIR E-mails but they don't take any action on my problem. You can NEVER contact a live person for help. It is kind of scary. What if you rented a car and something went really wrong and needed to get some help?

HIDDEN TERMS - HORRIBLE CUSTOMER SERVICE Turo is a great idea, I've rented with them several times and have loved the opportunity to drive different types of cars. However I just had the worst customer experience with them. I rented a car under the terms "Delivery & Pick up Los Angeles International Airport". When came the time to get my car, I was told that I need to send a text message to a service that would send a shuttle to LAX and take me to a nearby parking lot. I told them this was not acceptable to me as I had a tight time commitment. I asked for a refund since this is an essential change of term and it should have been disclosed in the offer. Their response was to tell me I had no choice and to hang up on me.

Beware of Turo! I listed a car that I do not normally use and had a few smooth trips and Turo handsomely get their 25% cut. However, when issues happen, Turo stopped being handsome or helpful. The traveler who rented my car was stuck in traffic in city and cannot return the car in time. I, in a hurry to catch a plane, chose to be nice and told the traveler just to park the car back to where he picked up. Unfortunately, the traveler parked the car on other people's driveway due to negligence I presume. The owner of that house was nice and waited 2 days before seeing nothing was happening and called police and have it being towed. I, being out of the country, was unaware of the situation until I got back. I went through quite a bit of trouble getting the car back and reported the incident to Turo. However, it is just the start. Instead of trying to resolve the issue, the escalation lead I am dealing with, Luke, was trying everything to deny any responsibility and refuse to reimburse me. I provided all kinds of documents: tickets, receipts, registrations. What I got back after days of back and forth is cannot help. Main reason being it is not within the 24 hour time frame, which is the company policy. I am deeply disappointed. Within 24 hour or not, it is not my responsibility that cause the vehicle being towed. When we rent the car out on Turo, we form a contract with Turo. Instead of hold their end of contract, Turo is just denying of any responsibility. We trusted Turo and share our car on Turo when we do not need them. When things are well, it works well. However, if something like this happens, as an individual, we cannot mitigate the loss and is just screwed. I am here recommending all my friend and people beware. It is a big risk to list your car on Turo. The platform, contrary to what you might think, takes not responsibility.

I was a happy Turo user until my close friend, who I convinced to rent his Dodge Ram on here had his vehicle stolen while using the app and they're not taking responsibility. They cancelled the trip after he rented it because the driver was not approved to drive. The vehicle has not been returned and they did nothing. I am a witness to this transaction as it happened at our office and I believe they're at fault here. I hope they realize that their business is based on vehicle owners and if you don't protect them you will have no business. I will no longer rent my Corvette and Mercedes on this app until Turo starts backing the owners. Update... it looks Turo is stepping up to the play now. I'll keep you posted.

I have rented from Turo before in the past, and never had an issue. I went to rent again and received a message that I was unable to rent. I sent a message to customer service and they advised that they have to take additional steps to verify my identity and for me to send a picture of my license, a picture of myself holing my license and a picture of my debit card. I thought that process was weird, but I did so to verify my identity. After 3 days of not hearing back from anyone in customer service I followed up and I received an email that my membership was denied I replied back to the email, and asked the lady Paula Alcasid why was I being denied after reading the qualifications on their website, and I meet all of the criteria I have a valid license, Full coverage insurance, and over 25. She was very rude and advised that "Turo does not release the details of our review process as doing so would compromise its effectiveness". I then explained to her that this is not making sense, and that I would like to know what the qualifications are based off of since what the website states I meet, and at this point I sent her all of my identity information and clearly from the picture she could see that I am Black she came back again and stated that "We have carefully reviewed your case and our decision is final. Per Turo policy, mentioned in our previous email, we are not able or obligated to release the details of our review process. Please note that further communications from you will be read, but not responded to". I stressed back to her that I feel discriminated against, because there is no reason for me to be denied based on the qualifications listed on her website and the fact that they had me send pictures to verify my identity made me feel like this was a common case of discrimination. Also from reading renting a car through here is to the discretion of the owner of the vehicle and if that owner chooses to cancel the trip one hour before the trip they can do so which is unprofessional and unreliable.

If anything goes wrong, you are screwed. I actually caused some damage when backing out of a parking garage on the car I was renting. My fault, I know. So I had to go through their claims department, which was a complete disaster and cost me thousands of dollars, despite the damage being very minor. 3 months after the incident, I was shown an estimate that included parts of the vehicle that were not at all related to the damage I caused, which can be proven by comparing the estimate to the documented photos (for example, $500 worth of glass, when the damage wasn't even close to any glass parts of the car; front passenger side work, when the damage was on the drivers rear side). Yet, ten minutes after I received the request for payment, I got a second email threatening to send the issue to a collections agency due to "several attempts to contact me," though I had clearly received the final payment request that day. Though it was clear that damage on the estimate did not match the photos of the damage I caused, I paid the balance right away ($2,200!!!!) due to the immediate threat of this being sent a collections agency and damaging my credit permanently. The false claim by Turo that they had "attempted to contact me several times," and therefore had a reason to send this to a collections agency, was a grossly obvious attempt to get me to pay an unfair balance without the opportunity to dispute it. A collections agency, of course, cannot deal with disputes of this nature. Once it's in the hands of a third party, disputes about payment cannot be resolved. So, good job, Turo, you got me to pay over $2,000 for 2 small scratches by purposefully denying my rights as a driver and consumer. What's the commission Turo gets from renters screwing over their customers? Hope it was worth it.

I created an account and had a temporary Drivers License from the DMV. They suspended my account and said I had to have the actual license and they don't accept temporary licenses. That's fine. I got my California Drivers License in the mail a few days later and emailed their support team to ask them to reinstate my account and attached a photo of my drivers license. I then got an email back that I did not meet their qualifications and they were officially revoking my account. ??? I can't sign in. There's no other information. They asked for my Drivers License, I gave it to them. They declined my account? How does that make any sense at all??

if you own a nice luxury/exotic vehicle do not rent with these people. Last person to rent my own BMW 335 gave it back to me with scratched rims, broken Rear-Passenger tire, and also popped the F-Passenger tire and replaced it with a tire of a different cheaper brand than the one it previously had. Its been two months already, and although I have records of texts received from the renter the day prior to scheduled return admitting what he had done to my car. The agent I got made me go through a bunch of loopholes at first and then banished on me. She doesn't reply to the emails. I managed to get her number after calling support on the ResolveAClaim App and have been calling for the last 3 days and shes never on the phone; I've left voice mails but she doesn't get back. It is insane to think they already charged the renter 3 weeks ago $500 from his card which I assume was his deductible but yet haven't even gotten in contact with me. I also have Premium giving TURO 35% of my earnings in case something like this happened but its completely a rip off! As they do not seem to care for when these kind of situations take place and us owners are screwed. STAY AWAY FROM THIS COMPANY IF YOU CARE ABOUT YOUR CAR. Good articles are most like paid advertisement by these people to get you to think your car is safe with them.

Everything is great about this place until something goes wrong or the owner of the car claims damage. I rented 2 cars with the company with great reviews from both owners. Then the third car I rented all the sudden had a scuff on it, which I know I did not cause. My $50 a day rental turned into $1100, which was drafted immediately from my account with no follow up. Next they closed my account, providing 0 reason or notification. They do not make phone calls, give you warning about what and when they will drafting money, or provide options for how to contest the claim. It has been an absolute nightmare because of a scuff. Now I may not be able to pay school this semester, I am investigating small claims court and filing a claim against them with National Insurance Claim Bureau. This company is only looking out for themselves. Do not give them your account information. Go buy your own car instead. This company is design to scam money out of people.

Had a guy rent my truck. Hit something with the front, scratching off paint in quite a large area. Dented the back chrome bumper, ripped up a chunk in one of my door panels. Turo says the rear bumper is normal wear and tear even though it was right at 3 inches. It was on the step piece under the license plate which is only 3/4 of an inch thick vertically and the dent was creased 3 inches horizontally (like he backed into a pole). Backing into something is "normal wear and tear"??? Scratches I understand, to dent a chrome bumper is pretty evident of misuse. I took pictures of everything on at least 3 different occasions, while being bounced back and forth between claims agents, (one set of pics are the bunch I uploaded after the trip of all the damage),for some reason, the Turo claims rep(s) cannot access them. I was completely ghosted for exactly a month( I wrote everything down), Called and called and called. They always say that they have messaged the claims department and they will reach out. I did this 2-3 times a week for 4 weeks, and nothing back. Finally someone from a third party company calls me after I threatened to go to court. They are with a company out of San Diego (where I live) that is subcontracted to do the estimates. They asked me to send pictures..... I'd mentioned to the gentleman how long I have been waiting to hear back from someone and he said that the notice just came through 15 min prior to us speaking. I Sent over the pictures via the app that they had me download, and in three days, got an estimate. (Back up a little: I got estimates for $1680, $1750 and $ 2050.) They sent me an estimate to fix the paint in the front and up until I got the estimate, I didn't even know what they were even going to rule out. The rear bumper alone without being installed is $350. They Gave me an estimate to be all of $437, sent me a quick link to collect the cash and that was it. They must think that if they wave cash in front of peoples faces that they will just take it and run. Their labor rate was estimated at $40 an hour. WHAT? Since when? 10 years ago?!! I told them fine, Ill take my truck to where the prices are that low ( waisting MORE of MY time)... Nothing, complete silence. Here I sit, back to calling them again, being told that I will be contacted by this Dianna lady, and since then the site to collect my stingy $437 has timed out & I cant even collect that. On a side note: I just rented a car up in northern Ca, and the guy was telling me that a renter smashed his windshield on one occasion. He went through Turo with the claim, got $80 bucks out of the deal & after talking with the renter, he mentioned that he got charged $500. Wasn't even enough to cover the windshield, and Turo raked in some money on the deal. Turo has such a good thing going, wont be long before someone else sweeps in and shows a little more common courtesy to customers. You can see the good reviews right on this page are written by people they hire to do it. Just by the way they are worded. I mean c'mon...

This will be my first time renting from here and I am sad to say I am very very disappointed. As a previous reviewer stated if it too good to be true it mostly likely is. My husband and I booked a trip, we had to meet him to get the car, cool no problem. We called him the night before, we messaged and no response. The phone kept going to voicemail. Now to get to customer service was so annoying. They weren't open, I sent a email, auto response. Then we finally had to contact the emergency line to get to speak to anyone. The rep. called him no response, she wanted us to wait a little longer hmmmm no we have to be somewhere at 8:30 a.m. It is now 8:05 like come on. She said okay she understands, she will refund it. Happy ok good, we tried to get her name and reference number just in case something else goes wrong.She gave her first name, then she said there is no reference number but she will send a email. (no reference number to me is weird) then we asked for her last name nope she can't give us that and then she started rushing us off the phone. Received the email later and it has her FULL NAME ON IT, so what's the point of denying what we asked for in the first place?! Overall I'm just frustrated and annoyed. Never booking with them again. 2 stars because she did help, if I don't receive my money within the time frame I'm supposed to get it back this will go down to a 0.

As an owner with 400 rentals, I can promise you that Turo does not have your back. One recent example, I was 19 minutes late delivering a car 20 miles across town in LA traffic and the guy bailed on me. Rented a car from the Long Beach airport curb with no consideration for myself despite this being a community by all accounts and specifically according to Turo and he was allowed to even though I had already gotten there. The guy, Edward Levin of NYC is clearly not the kind of guy you want in this community but they are absolving him of the rental contract because I was more than 15 minutes late. I cannot believe that at the 16th minute all money and time spent on washing the car, driving in 40 miles roundtrip in LA traffic and all other scheduling and prep work goes away so long as the renter chooses to be a jerk. I also had a car stolen and they are purposely dragging out the loss claims process even though I'm still paying the car note and insurance. Also, I buried the lead, YOU DON'T MAKE A PROFIT. LOL. Largely due to their sizable fees for everything but also because the competition is brutal, which isn't their fault. Wish I'd never become an Owner on their platform.

I would strongly discourage anyone from using this service. They are asking for trouble with all of their practices. It reminds me of the old saying, "if it's too good to be true, it usually is". The number one problem, is the fact they charge your card, before you even pick up the car. And the book instantly option is a joke. To make a long story short, I have been unable to pick up the vehicle twice. Either the car had not been returned by the renter, the owner did not know when it would be returned. Basically, one thing or the other. But, keep in mind, they already have my money. After the latest incident, just yesterday, 03/17/17, I called my bank, to file a claim for a refund. If you are in the Tacoma, WA area, I would steer clear of car owner Shantale G. She is not serious about business. I don't know what kind of scams they have going on. The only reason I even give them a 1 rating, is because Customer Service was very helpful, during the first incident, and processed my refund, with a 10.00 credit. But even that is not enough. They really need to shut this company down. Once they popularity catches on, there are going to be an increase in serious issues, such as car theft, etc.

Loved that my host delivered curbside and appreciated their customer service team going above and beyond to help me out when another host wasn't able to be reached

I was very excited to use this new service to rent a car for my family's trip to Disneyland. The day of our trip, the car owner, Ivan, said he couldn't pick us up in the car at the airport so we would have to use the Turo valet service. That "service" meant that we would arrive at the airport at 9:45pm with two young children and wait for over an hour for their shuttle to take us to the off site parking lot which was 10 minutes away. When I expressed my frustration to him about this he cancelled our ride completely. This happened while we were on the way to the airport. Turo customer service was completely unhelpful. I will NEVER use this service again.

The service is super convenient and great as a customer looking for a vehicle, but if you are a provider of your vehicle to the service, it can quickly become a different story. I have done seven trips, so I've been part of their service for several months, and I will say overall, the mantra of the company seems to be "take care of the renter at all costs, as the rentee, you can't get bent." In my seven trips, I have had the following: 1) Almost EVERYONE has either showed up late, returned late, or both; to which you can really do nothing about. There is no way to increase your amount earned if they decide to show up two hours late, you just get to be late for your own time for free! 2) Everything is "reimbursement only", so for instance, when one of my renters received seven infractions in Chicago, I received a nice letter in the mail from Chicago's traffic department saying I hate to pay almost $200 for Turo's customer driving in my car. Turo expects you to pay for this up front, and then submit for reimbursement. What they don't tell you is that you get 30 days to do so, and I got the letter from Chicago 26 days after, so I had LITERALLY a couple days to come up with money to pay for their customer's mistakes. 3) They WILL call you and try to negotiate pricing on a renters behalf. This isn't inherently a bad thing, however, in my experience, they called because a customer wanted a discount, and the verbiage was basically "this customer wants to pay less, so we told him you probably will, is that okay?" 4) God forbid you have to make a claim. This is really where the worst part comes from. My experience was as follows: a. Customer returned the vehicle two hours late, with a cracked bumper, three damaged rims, all seats stained, trunk smelled of weed, interior smelled of swisher sweets, wrapper, food crumbs, and dirt over all surfaces, and low on gas. (I missed a birthday party because of it). b. The vehicle was dirty, and initially I didn't see the wheels were damaged. I did notice after getting the vehicle washed about an hour later. c. Aware I am paying for their best insurance (no money out of pocket from me, so they get a bigger cut) Once I checked in the vehicle, I called Turo immediately, and let them know all the stuff I did see. They said they would send me an email to send in the damage claim, and to submit what I needed. The link that was provided did not work in the email, so I emailed Turo back, twice, to say the link didn't work, and that I was unable to work the claim the way they wanted me to. I received no contact back. d. After two days of no response via email, I attempted to call them, three times, to get ahold of someone to say the claim link was not working. I received automated responses twice telling me that I would receive a text message with instructions. I did not receive any texts. The third phone call went through, and then I was told someone would get back with me alter that day. Someone did email me several hours later. e. At this point, I was well aware of the wheel issue since that Saturday, and explained that there was also wheel damage that was present. After almost two weeks of waiting, they have denied the wheels, because I didn't submit in 24 hours. The problem with that which they fail to see is I was not provided with a working link for over 36 hours to submit anything in the first place. Now I am out almost $700 dollars to fix my wheels because they can't get their shit together to even meet their own deadlines. It's $140 to clean the interior, but they only reimburse you $50 to clean it... are you getting the idea here? OVERALL: If you have a beat up clunker you don't care about, this may make sense. DO NOT UNDER ANY CIRCUMSTANCE rent your vehicle out if you care about it's appearance, smell, condition, or are still paying it off. This service will bend you over and not ask permission.

I have rented my car out 4 times and only 1 was a pleasant experience.You can never get a hold of anyone. You can try sending countless emails and you might receive a response maybe a week later. Almost every one of the renters passed the limited driving miles by a ridiculous amount. On top of that one passenger decides to smoke in it and burn my carpet. Oh ya that isn't covered if its reported after 24 hours. What unintelligent unrealistic time frame is that. I didn't receive the car until 6 hours late in middle of the night. The company does not want to pay for anything. The miles were ignored. The extra time that was spent not in my possession was ignored. The burnt carpet was ignored. No matter how much I explained my case, it just didn't matter. They already pocketed 3 straight weeks of 25% profit and didn't care about my car's damages. Best news ever I received not one but 2 citations with my car in the mail during the time it was rented. Could this situation be any more disastrous. Ive wasted hours on hold with these people and they get back to you weeks later apologizing that they are late but you must report every single detail within the 24 hour period. Are you kidding me? I've already contacted a lawyer. I rather spent my "profits" and get taken care of the way I was suppose to doing business the right way instead I have been left feeling used and abused in every way. This company is absolutely disgusting and I'm WARNING YOU TO REALLY THINK ABOUT THE PEOPLE WHO RENT THESE CARS. This isn't an insurance company covering you. It's a piece of *** app that found a way to screw people. My care smells horrible. No one has smoked in my car and I am not a smoker and now I have to deal with this because TURO is not giving me any choice. Instead of taking care of the people supplying the car it is backing the renters who trash them. Turo was asking for proof how the car was smoked in, maybe I should somehow capture the scent into an empty bag and send it to them.The burn mark wasn't enough.

I just got my trip canceled by the car owner, TBL Tech Nerds. Now I can only find way more expensive cars available on your website. Tried calling support, they didn't give a damm about me. Offered a $20 discount on a $600 rental, where the rental previously selected by me FOR THE SAME KIND OF CAR war $320. Now the send a very cute e-mail about how worried they are about me, and how they will do everything to ensure a reservation. Well, Turo, if you want to ensure my reservation, TRY GIVING ME THE SAME PRICE THAT I HAD BEFORE!!! I don't recommend Turo for anyone. It's unreliable, unfair, uneven, more expensive and more frustrating. I will never fall for that kind of trouble again.

While I was renting, someone bumped into the rental vehicle. The front of the license plate frame cracked; there was no body damage. I offered to pay for this myself, which the owner politely declined and said they'd take care of it, as it was about the 12th time I had rented from them with no issues. However, I come home to find that the owner reported the "damage" to Turo. Turo then charged me $150 just to ESTIMATE the cost of the license plate frame - on top of that, the "independent" estimator found a scratch (NOT a dent, a ONE INCH scratch) on the front bumper, so they charged me another $400 for a BRAND new front grille and license plate frame. Do NOT under any circumstances use this service; you may become liable for costs that you are in no way responsible for.

I had a great experience with the person I actually rented the vehicle from, but I would strongly recommend that no one use this Turo service. The Jeep I rented got a chip in the windshield from a pebble on the highway. Turo said that their insurance did not cover this and so they charged an additional $450 to my credit card for a new windshield. To make matters even worse they also shut my account off and said that once a person has damaged a car they can no longer rent vehicles. This is the worst service I could ever imagine. Do yourself a favor and stick with a real rental agency, the few dollars you save is definitely not worth it.

Turo only reimburses for tickets of damages if you find it out within 30 days of trip. I received a ticket for $30 from county 35 days from the trip. This is not my fault that I did not receive the ticket from county in time and if Turo does not re-emburse then it is a worst company. They paid me $26 for the trip and I ended up paying $30 so I am in loss. One other driver changed a tire and replaced it with wrong tire and I did not expect anyone to change tire and not let us know when we went to service the car we were told about it. So loss is more than gain with Turo. If anyone want to protect their car then don't rent it on Turo. You will loose your car value with all these issue. Also there is a chip on my windshield. So my car is totally destroyed.

Please take my word that this company does not deserve a nickle of your hard earned money. You are far better off renting from a real rental company. In my one experience with Turo I had a hit and run while renting. After 6 months of insurance companies going back and fourth Turo took it upon themselves to unjustly charge my card TWICE. The first time a snotty claims representative returned the amount knowing they were clearly in the wrong. The second time I was told I had 48 hours before the remainder would be charged. Regardless of my reply email stating that I would like to pursue another option, Turo went ahead and charged my card the full amount anyway. This happened hours after the same snotty representative offered a payment plan, which they quickly revoked. This charge ended up overdrafting my debit card. When I asked why it is that the payment plan cannot be utilized I was given dead end answers. AVOID AVOID AVOID

https://www.youtube.com/watch?v=QlXTylZj1-E I decided to save some money with TURO because prices looked pretty attractive. But it appeared there is a DARK side with that portion. I can't talk about all rental cars on TURO's website, but this Dodge was in pretty bad shape. I was pretty much risking not only my own life, but my kids and my parents lives as well since we decided to take a Western US tour with this rental. Brakes were bad. Very bad. In a video if you make your speakers louder you can see not only my hand shaking when I'm trying to slower this car but there is big noise and vibrations inside the car. You simply can not stop this car quicly if you want to. Period. Oil change was past due, wipers were worn. Out of 4 tires on this car 3 were completely different brand and tread. Is this legal in CA? At least I know it is not SAFE for sure. Front tires sides were completely worn, close to bold. Headlight's were working, but pretty much worthless since you can not even see if they are ON or OFF unless there is white or yellow line marks on the road. There is not a lot of rain in Western US part, but unfortunately we had to drive this car in the rain and in the dark since that was our long time planned trip with my parents who flew all over from Europe to explore LA, Vegas and Arizona's parks. Would you drive this car with your family and kids? The conversations with this owner were not pleasant at all as well. This guy needs to take some classes to learn how to speak with your customers. When I complained about the problems, he acted like he did not care at all. He even threatened me few times with me being arrested, so that was really unprofessional.

I became a renter on Turo. My disappointed was that Turo suspended my account without telling me any reasons while I was scheduled to use the car in Dallas. I have a perfect rating from the 3 car rental that I have used the service before I allowed my 50 employees to use the Turo service for future business booking trip in the area where Turo provide service. When I wrote to them for answered on why my account being suspended -nobody at the department could comment back to me for suspending my account. I am disappointed in how they treat their member on their site plus how they interacted with complaints on their suspension policy.

Ive been trying to get my damaged car fixed by Turo's damage claims department for over 2 weeks now. Basically have not got any response from them other than forms to fill. Thier claims department leaved you hanging.. They dont let you call them directly leaving emails as the only means of communication..emails which basically get ignored. I managed to get the phone # of my claims person and call everyday for the last 2 weeks only to get a voicemail or even worse yet a full voice mail box message. My claims person is Lauren Williams and she just cant do her job... So far no resolution of the damage. The company just leaves their customers hanging.. Would not recommend using the service if you are trying to rent your car out. So help you if your car gets damaged.

Renting from Turo has been one of the most negative experiences I've ever had with a travel company. I rented from them for five days and on my way to return the car, got a chip in the windshield. I reported the damage and fully expected to pay about $350 for a new windshield. A few days after I reported it, I got an email from them saying there were going to charge me $500 towards the damage initially and follow up once they received an estimate. Than I got an email saying the estimate was $1000 (for a new windshield) and they were going to automatically charge my credit card. I called their customer service and they gave me a number direct to the claim agent. Not surprisingly, her mailbox was full, she never answered and every time I called, she was "in a meeting". Included in the damage estimate was $150 worth of processing costs- seriously?!  I will never use Turo again under any circumstances and would advise anyone against using them. So disappointing. 

Have you asked yourself, What would happen if the car reserved has mechanical problems? Those fortunate enough to reserve a car mechanically safe and working should be considered lucky. That wasn't our case!! We reserved a car using Turo and immediately noticed the car unsafely shaking extremely hard, called the owner within 30 minutes of picking up the car and we were told "You got what you paid for, sorry I am busy right now, I can't help you". We had to wait on our 1st day vacation in an unknown city, 5000 miles away from home almost 4 hours for Turo to send a towing truck to pick up the car. Later, they refused to refund us the initial reservation alleging that the unsafe shake of a the car is normal and Turo told us that we were suppose to take the car to a mechanical shop when we realized the mechanical failure, yes you read right !! take the car in our vacation and using our money to a mechanical shop to get a third party opinion. Please make your own conclusion after reading our review, but my most sincere opinion is that the $20 to $50 savings compared to a regular car rental company are just not worth a nightmare to follow if you car fails mechanically.

Turo is so nice because it is cheaper than renting a car. Sometimes it’s inconvenient to go to the car and it can cost a lot to have it delivered. But it’s mostly just great

I was disappointed when I found out tat they have extra fees if you are under 25. I had thought that I had heard thatthis company was one of the only car companies that doesn't charge extra for being under 25 but I guess it was false advertising.

I am new to Turo car lending, but I am a huge advocate of it! I am getting married in about a month and my fiancé and I are going to be renting a car from someone in the local area when we arrive. The price is much more manageable and we feel like we got a great deal!

Worst customer service I have ever experienced aside from Robinhood. They do not listen, do not read the issues at hand, they respond from a general alias and are nearly impossible to reach by phone. Their call line is a joke and will hang up on you at any moment. DO NOT WORK WITH TURO. They take a huge fee and provide almost no assistance. Their timeline for damage reports are too short and they do not look at pre and post pictures of your car.