Name: Turo
Rating: 3.9

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CONSTANCE MCNEILL Midvale, UT

First time renting with Turo and I was completely satisfied. The car was clean, ran well, easy pick up and drop off. Saved time renting from a car rental at the airport. Curbside pick up at the airport.

8 years ago

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Laura Peterson San Jose, CA

I loved the convenience of being able to rent it right there on the app instead of going through the hassle of regular rental companies. Not to mention the really cool variety of cars to choose from!

8 years ago

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Angela Block Kansas City, MO

The beginning process went great. I had a wonderful host. The ending process was kinda difficult for me but the overall process of renting from Turo went smoothly and easy. I would recommend to educate their employees more on problem solving.

8 years ago

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Jesse reyes Moreno Valley, CA

Turo helped me Soo much i needed rented car asap and all rental places would deny me but thank God I came across turo large variety selection of cars and owners are very nice and awesome

8 years ago

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Alex Garcia Lafayette, CA

Great experience getting a convenient car for use over the weekend, at a low rate, very simple process, and with great support behind the company. Looking forward to my next interaction with Turo!

8 years ago

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Mark Rohlf Arlington, VA

My first experience went very well. My brothers flight was delayed several hours. Therefore, instead of waiting at the airport I was able to contact Kyle and retrieve the car an hour earlier.

8 years ago

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Seth D Troyer Los Angeles, CA

Very smooth and easy process. A good value for the cost, and I felt very comfortable using the service knowing I was covered under their seemingly good insurance should I need it. Love this app and will be using again soon!

8 years ago

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Regina browning Hamden, CT

This was the best rental company I have ever dealt with. The process was very easy and covient. The prices were reasonable thank you for providing such a safe and easy wat to rent a car.

8 years ago

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Matthew Colorado Springs, CO

Overall great experience! I was honestly a bit hesitant to use this at first but after deciding to finally go ahead with it everything was very easy to navigate and book for my trip. I am definitely hooked!

8 years ago

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Tommy Hogan Concord, CA

Awesome service and vehicles. I will never rent from a rental company again. Skipping the lines and hassle at the rental counter is worth it alone, but picking your sweet ride is the ultimate.

8 years ago

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Consuelo Los Angeles, CA

Easy! Both pick up and drop off were by far easier than a rental place. I will definitely be using Turo for all my trips moving forward. Fast communication and reply to my messages. Highly recommended.

8 years ago

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Vincent J. Rizzo

I felt that 2 of your turo owners were not really committed to your company commitment to service. If you look at my file you will see that one twice canceled her offer and Turo never felt the need to help me until I called. The second one was also unprofessional. I felt as if I were dealing with a hustler. Hasan, my third try, was professional but only after consuming hours of back and forty with amateurs who wanted to make a couple of bucks on the side with older cars they had sitting around. The business model for LA doesn't work unless you get control of these weak links.

8 years ago

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Sabrina Haroon Niles, IL

My first time using turo and it was ok. The customer service is HORRIBLE! you can’t ever get anyone in the phone and the live chat is useless and their email response time is the worst. I input all the data in my reservation and entered all the details including driver details and license details and when the booking was made everything was wrong. The driver info was not correct it defaulted to my name when it was all my husbands info... the pick up and drop off also defaulted to something different. Even the amount charged should the amount without the $25 first time credit. It was frustrating to see all these mistakes and for 5 days nobody was able to correct it. On top of all that, customer service was requesting really shady things like me holding up my drivers license to my face and asking to see a physical pic of my credit card. Really weird just to simply switch primary driver info. Rental went well overall but turo itself was problematic.

8 years ago

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Jose Hernandez Dallas, TX

First time using Turo and there was an initial hiccup with my wife and my profile, which the customer support system was a little clunky to navigate with IM chat. That was my only gripe, although a minor one, otherwise the overall experience was phenomenal and I don't want to take away from the overall value of having a service like Turo.

8 years ago

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Doug Butler, PA

I rented a sweet Jeep unlimited and the whole experience from start to finish was superb! Way better than renting at the common rental agencies. If you want to experience some nice rides use TURO!!

8 years ago

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Douglas Milton Hackensack, NJ

Absolutely love the Turo concept, it seems to do away with the red tape you get when renting from the normal rental agencies, The Turo experience is like "Family" the only negative is that your not offering unlimited mileage.

8 years ago

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Zack Schumann

Turo is, hands-down, the best value and most convenient way to rent a car. There is simply no chance I would use any other car rental service in the future so long as Turo is available at my destination.

8 years ago

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Max Bulwa Van Nuys, CA

A practical and well-designed platform providing opportunities to rent vehicles I wouldn't be able to rent or afford to rent while providing opportunities to vehicle owners to maximize the potential of their vehicles' value.

8 years ago

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Vidas Sanibel, FL

Way easier than anything else: we exchange couple of messages and voila- I have a car waiting for me at the airport parking lot, 50 feet away from the terminal. Great experience!

8 years ago

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Heather G Francis Eastpointe, MI

I really loved renting the Jaquar. Such a beautiful car, rides very smooth. I will definitely rent again for my next event. Just wished it was offer more than a 150 miles to drive. That can go real quick. So had to watch the mileage

8 years ago

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Christopher Anglada New York, NY

Love this app . Highly recommended. Great selections for a good cost. I was very happy with the car I rented also the renter was really cool . This works better than zipcar for me personally .

8 years ago

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Lbell Newark, NJ

My personal experience was not what I expected. the brakes on the car I rented needed to be fixed as well as exterior damage. It was to late for me to change the car because I was headed to and event that evening overall could have been better.

8 years ago

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Letha Walker Covington, GA

I needed the car that day within a few hours, AND he accepted my request immediately. I called him and he answered. I came to pick the car up and is was very clean inside and out. I would definitely rent from him again.

8 years ago

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Nadia GB Huntington Park, CA

Our experience was perfect! We received the car nice and clean. Will most definitely rent from Turo again. Price was reasonable and affordable. The people are very nice and punctual.

8 years ago

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Nigel Hardy Santa Clara, CA

I've only used it once, but the process was simple and easy. It was not insanely cheap, but I did enjoy being able to drive a manual car. I don't you can rent a manual from any of the rental companies.

8 years ago

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Carlos Ramos Miami, FL

Turo is a great service that lets you rent cars from individuals for much less than what an established company would charge. I have over 20 trips and have always had a pleasant experience with the owners and with the cars.

8 years ago

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Loretta L Carr Detroit, MI

Turo is a great resource for rental car. The variety of ease of renting a car with a host has been a great experience. Customer Service really takes great care in making sure the customer's needs are met.

8 years ago

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Audrey Mcwilson Lithonia, GA

Overall I have really enjoyed my experience with turo. Very convenient and easy. Yes I've had bad experience with two /three rentals where I've spent over $200 for cars that was very bad. But can't let them spoil it for everyone else I will continue to rent from turo

8 years ago

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Shopman Herriman, UT

I am so impressed with Turo! The prices were so much better than any of the car rental places. By reading the customer reviews we were able to feel confident in the car we chose to rent. We were also able to make arrangements for pickup, drop-off and we used the owners boogie boards! Great experience.

4 years ago

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Ashley Ulibarri Herriman, UT

We love using Turo! The convenience of dropping off and picking up is one of my favorite reasons for using it. I also love the you can look for cars that have a delivery option. My husbands favorite is definitely the selection of cars to choose from. We are always renting Tesla’s when we rent from Turo.

6 years ago

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Lou Orem, UT

I have only used Turo once. We borrowed a car for a trip to Hawaii! It was awesome! The whole experience was super smooth. The drop-off and pick up was right outside the airport. It couldn’t have been faster. We were pleased!

6 years ago

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Kassandra Tallahassee, FL

Turo is a great place to rent cars that are cheaper than enterprise or other rental places. Its more comfortable because you are dealing with actual people and they are way more lenient. Also, you have wide variety of the kinds of car you can rent.

6 years ago

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Jennifer Smith Salt Lake City, UT

Turo is a genius site. I wish that it had been around more. I found out about turo about 2 years ago when my daughter visited Hawaii and told us about their rental car. She used Turo to find it and I actually went on today to find a care for our vacation in July. I don't think that you are going to find better prices! I would recommend Turo to anyone and everyone!

7 years ago

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Hailey Nilson Salt Lake City, UT

I used Turo while I was out of town, and had a fantastic experience. The program is clear and easy to use, the car was clean and worked perfectly, and the people were kind and fun to work with. You can tell Turo chooses the right people to work for them.

7 years ago

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Dylan Curtis Pleasant Grove, UT

We had a blast with this service. It was our anniversary and we looked on the app and found someone who had posted a Mercedes Benz convertible at a reasonable price. We rented it for 24 hours, drove it up and down the canyons and loved it.

7 years ago

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Thomas North Port, FL

Turo cancelled my reservation, marked it that I cancelled it, all to allow a host to charge double to rent the car to someone else. We made a reservation months ahead of time to get a good car at a good rate. We paid for the rental and communicated with the host. Then all of a sudden, when car rental rates rise, the host discovers "errors" in our reservation. Turo marks the reservation as cancelled, by me, then sends me an email telling me if I pay another $400 I can have the same car for the same dates. Our reservation was paid for and made in good faith, Turo should have held the host to the terms of our deal. Instead they fraudulently marked the reservation as renter cancelled, to allow them and the host to make more money. Turo's attempt to help me find a replacement was a comedy of errors. The first host did not respond. The second host asked me to pay him directly a $350 damage waiver, Turo said this was fraud. The third host messaged me before he approved my rental that he wanted to call me to "walk me through the process". Turo also said this was fraud. My rental was to be $450, now, so much closer to my trip, rentals for the same dates and same pick up location are $1200. Beware of scammers and do not trust Turo or the host to honor your reservation, if they can figure out a way to make more money. Unfortunately with regular rental car companies charging astronomical rates, there is not much choice. Just be careful and make back up plans in case your reservation gets cancelled on you.

4 years ago

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Meanna King Fayetteville, NC

I have rented with TURO twice and when I tried to rent again for another trip in Florida, the site told me I wasn't able to rent. So I decided to contact support as to why and they told me all they can do is do an appeal. I said okay and I had to wait a couple days for a response trough email. So when I received the email TURO said the decision was final and I wasn't able to rent through them WITHOUT reasoning or explanation. I had NO previous issues from prior rentals or complaints. I want to speak to the CEO and let him or her tell me the reasoning because I'm lost. Also if it was an issue prior why let me rent then come to this conclusion.

4 years ago

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Sherrie Winston Atlanta, GA

The hosts are amazing. You find really nice/high end cars compared to rental companies. But, the trip fees are way too high. They say it's 10% of the trip fee, but that's not true. It's usually from 50% to 100% of the rental itself. And, I've taken about 9 trips with Turo.

4 years ago

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Geza Verik Westfield, IN

Man who picked us up had clearly been smoking in the car, had terrible BO and had his buttcrack completely exposed when he stood up which meant I had to drive the whole trip on the remnants of that. I didn’t raise a stink, but when I returned the car they charged me $154 cleaning fee because there was some sand on the back mats. He said it took him 2 hours to clean…please ugh. That would have been like me shoveling sand in the back seat and it was literally the remnants of some sand that didn’t come off at the beach. I dropped it off early with a full tank. He left me a 5 star review so the charge was a terrible surprise. Never using Turo again.

4 years ago

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Eugene Albuquerque, NM

Horrible. Definately in the category of if it seems too good to be true, it is. Rented a car in Orlando from 'Snardy', Genesis G80. I landed at the airport and he didn't answer my text for a half hour. After my trip he had Turo charge me for a 'smoking violation'. I've never smoked a day in my life, any smoke was there before I had the car or he planted it. Spent hours trying to straighten out this fraudulent charge to no avail. Incredibly, when I complained, Turo banned me. Good riddance. Have never had anything like that happen in 40 years of business travel. Another shady host tried to get me to send her $300 by Zelle for a 'security deposit', completely against Turo rules. If you like renting high end cars, if you're in a bigger city ask the rental car company if they have any, they ususally do and are willing to negotiate on price, without the drama and harrassment I got from Turo.

4 years ago

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John Brunnings Honolulu, HI

Turo offers an insurance program when renting out through them which is paid for by keeping a percentage of rental income. They claim their 40% income.share covers wear & tear of the exterior. However they refuse to honor claims of wear & tear without an excessive burden of proof of when the damage occurred. The coverage is to include scratches smaller than 3 inches in length and yet they require photographic evidence of a lack of the scratch before it occurred, which is a nearly impossible record to produce. Essentially they constructed a scam to build confidence in sharing 100s or 1000s of dollars of income that you would not otherwise choose to share if you knew they had no intention of actually providing the wear & tear coverage they're promising!

4 years ago

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C Peanut Bakersfield, CA

We rented a car for 5 days in Kauai, Hawaii. It was contactless pick up and drop off. We parked the car at the airport. Everything look good and clean but we made a mistake of not taking pictures. Hours after we dropped off the car, the host sent a message saying that there was a scratch on ‘top of the car’ and it needs to be fixed. So the next day, he sent a message again saying that the body shop estimated $200 to fix it. Then i asked him to send a proof of estimate. The next day he sent an estimate and now the fee became $250+tax. I asked why and he said because the body shop has to type the estimate and now they want to add $50 more. The body shop on the estimate didnt even have a real physical address. It was PO box. This whole thing is so shady. I don’t know how many customers has this host has ‘scammed’ literally. The claim amount is small so he can just go under radar because Turo’s only help is to ask you to settle with the host. I guess this is lesson learned and will not use Turo again.

4 years ago

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Marcia Craft DeLand, FL

The rental process was great. However, unfortunately there was an unavoidable incident to the bumper. Turo presented an estimate. I paid it immediately in full. However, they have 45 days to amend. They sent me a bill for pretty much the same work (almost all the damage was surface and a headlight) that now had the body work that was originally at $74 at $125/hr. Plus they claim to have taken twice the amount of time to repair. I disputed it and received no exact explanation, just a quote that they have the right to charge my payment method on file within 24 hours and the amount was within some guideline. I will not be using them again.

4 years ago

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Hannah Arlington, VA

Shady business practices. They rip off customers and the car owner! They trick you into purchasing insurance (which the vehicles already have anyway!) then charge your card for any issues that were not even your fault but had an old car with issues. They are not even paying the dues you pay to Liberty Mutual. I reported them to the California Attorney General’s office until I finally got the refund for an unauthorized and illegitimate charge, since their customer service is the worst aimed to be deceptive and they don’t even respond to complains filed on Better Business Bureau. So I suggest you take your complaints to the California Attorney General’s website to address them!

4 years ago

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Michelle Perna Palm Beach Gardens, FL

Worst experience. Will never use the app again. The host basically tried to take me for a ride (pun intended)...I paid for a delivery fee to have the car delivered to me and dropped off at my location of choice...instead the host thought that meant I would be delivered to the car...she tried to get me to uber to the car and drop it off at her apartment...completely missing the point of the delivery fee...then when I told her I wanted to drop the car off early so I don't miss my flight - radio silence. And the cherry on top is that the app does even have a customer service phone number! You can't even call anyone! You have to message with like 7 different people to explain the situation, it was painfully slow, and by the time we got to the bottom of it they decided it was not appropriate to refund me. Hahaha this app is a joke. If I could give them zero stars I would. Avoid at all costs.

4 years ago

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Kujo Links Longmont, CO

The idea of renting a corvette or mustang is appealing but I can’t get myself to retry this app. For my birthday I paid to rent a Ford Mustang for a few days. I was super excited. I hadn’t really planned on making a purchase and when I made a turo account I typed in an anonymous name but when I filled out the form to rent the car I put my legal name. So weird name on sign up but legal name when I filled out the rental form. I drive all the way to the airport and arrived early to pick up the rental car. When I got there they asked for my ID. I showed it to them but they couldn’t rent to me or give me the car because my account name was different from the ID even though I filled out my name correctly when I paid for the car. My credit card I used also matched my ID. But they wouldn’t let me have the car. Ok, I can understand that. But my main issue was NO REFUNDS!! I made a mistake in filling out my account, ok but to not give a refund? Come on now! I didn’t even get to drive the car. I didn’t even see the car. I don’t understand why I couldn’t get a refund. They took $400 from me. Even a 50% refund would have been ok. Combine this with other reviewers saying that they got charged bogus fees (charged a cleaning fee when car was clean), it makes me not want to rent from them. But it’s pretty tempting when they have my dream cars on here. I probably won’t ever rent from them but it’s nice to look.

4 years ago

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matthew haseltine VA

Booked a Jeep thru Turu in february 2022. First they require %100 payment up front unlike any rental company. Second we rented this jeep in Kona Hawaii, when we arrived we had to find a taxi to take us and all our baggage to to address of the host for pickup. Host was not there and did not respond to messages for 30 minutes. We finally pickup up the vehicle and it was very nice, but licenses plates were for Nevada. I know this vehicle was in Hawaii for at least 6 months because i booked it 6 months ahead so plenty of time to transfer registration to Hawaii but still Nevada plates. Who pays for that ticket if pulled over? Drove the jeep for the term of our vacation and when we tried to take it to a car wash to wash and vacuum on the last day of vacation everything was booked or out of order so we had to return it as it was. Mind you any rental car company anywhere expects to wash the car at the end of the rental and we rented this vehicle for 3 weeks so we paid around $2000 for its use. When we attempted to find a taxi to meet us at the hosts address to bring us to the airport we literally spent 2 hours trying to find someone to pick us up on our final night on the island. So we returned the jeep the morning of or flight stressed out about meeting the taxi and making our flight and turned the jeep in as it was, not clean, as we had driven it for weeks but certainly not filthy. we get home and get a lecturing email from Turu support about the cleaning the jeep and get charged $150 cleaning fee. On top of that they threaten to remove us from the app if it happens in the future, as if we will EVER use Turu again.

4 years ago

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Janet Meade Pella, IA

Turo's customer service is the worst I've ever experienced. I have rented 3 cars for an upcoming trip and needed to make a change based on the fact that the Honolulu airport is no longer allowing Turo hosts to pick up customers at the airport. I got the pick up location changed to the host's home but had to deal with customer service for a long call with lots of hold time to get that done. Then they said I'd be charged $34.07 in sales tax which I don't really owe and that I would need to contact the billing department to get a refund. I've been on numerous chats for hours today. I finally got through to Jasmin in billing but just got notification that she has left the conversation. This company is the worst and I will never rent another car from them.

4 years ago

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Parrot Sarnoso IL

First time I use this company, because our business car is at the maintenance shop. So we decided to try Turo, apparently it was cheaper than renting a car from Hertz or Enterprise. After looking at several cars available in our area we decided to rent a Ford Ranger. We booked the truck Saturday morning to pick up Monday morning. We paid on line almost $500 dollars for a 4 days rent. Then out of the blue, the owner started to email us a lot of question, about our job, business reputation, experience, apparently he didn't like my face picture or my name, whatever the problem was, 5 hours later he decided not to book us. I do not recommend Turo, apparently the owners do not like to rent their cars to anyone. Big waste of time. Big waste of my business time.

4 years ago

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Malik Washington Clovis, NM

The first time giving Turo a try my rental car broke down 3 hours from my original start location. Any reputable company would understand and arrange for a way to get back to your started destination or agreed return location. However after hours of text, chat, and calls with customer service, the best they were able to do was provide a $50 Uber credit. I had to arrange my own way home and it ruined my trip and was left $400 out of pocket by getting a one-way rental with another company to get back home. I was under the impression this cost would be reimbursed because I was not at fault for the mechanical issues from the car after talking with a service rep. However, they decided they will only reimburse if I used LYFT or Uber even though there were none available where the car broke down. If you plan to leave anywhere more than 15 miles from the pickup with no LYFT or Uber and have problems, expect to pay out of pocket for any expenses. Horrible customer service. I could go on but these were my biggest problems.

4 years ago