Name: Hawaiian Airlines
Rating: 4.3

star star star star_border star_border

Ronnie S San Francisco, CA

Nice, but not as nice as 10 years ago. Gone are the hot towel and delicious food choices. Gone are the free blankets. (They actually make you PAY for a blanket). Seriously??, Gone are the smiles from some of the flight attendants. Gone are the free movies. Just a little bit better than average.

11 years ago

star star star_border star_border star_border

Michael Nagle Aiea, HI

Due to Hawaiian Air having a stranglehold on the inter island market they charge too much for flights & bags. Locals are the ones that kept this airlines from bankruptcy & this is how they show their appreciation. We need Aloha to comeback or a new airlines to give Hawaiian some competition. Their mainland & overseas flights are reasonable but charge too much for inter island. We need the inter island ferry back.

11 years ago

star star star star_border star_border

Tim Williams Yucaipa, CA

Their prices are too high. Tried in January, with group sales, for flights with 20+ family members, to Maui for December, and they came back at around $ 1250.00, individually.Went to another carrier and spent $ 800.00. Prefer the convenience from LAX but with that kind of savings, I'll look elsewhere every time. Hawaiian's loss.

11 years ago

star star_border star_border star_border star_border

Lawrence Honolulu, HI

Although they have been a Pualani Platinum member for 3 years, they really do not take care of me like United, American and the other major airlines. Hawaiian Airlines offers 2 free first class upgrades based on availability for the entire year, and that is it! Oh by the way, theyʻll provide an upgrade only at the gate for extra comfort seating. They should allow you at the booking end the opportunity to reserve an extra comfort or exit row seat like the other major airlines, but it seems money talks and loyal customers have given secondary treatment. Changes need to be made immediately to the Pualani Platinum and Gold program!

11 years ago

star star star star star

Patricia Freudenberg Lakeville, CT

Have flown twice to Hawaii on Hawaiian Airlines. They offer superior service weather you fly First or Coach, makes no difference, you are treated like royalty!

11 years ago Edited September 14, 2021

star star star star star

Delores Vanlier Elmer, NJ

Awesome flights and stewardess were exceptional everytime we fly Hawaiian Airlines. Usually fly from CA. over and have also flown between islands. Exceptional.

11 years ago

star star star star star

Cecilia Gimenez Eugene, OR

Our experience with Hawaiian Airlines has always been exceptional! The people are always accommodating and friendly. We always recommend Hawaiian to everyone who flies.

11 years ago

star star star_border star_border star_border

Judy Puniwai Hilo, HI

The people that work for the airlines have always been great ; the planes on time and very courteous BUT the corporation has forgotten the people of Hawaii. The cost interisland for a day doctors appointment is over 200.00 if and if last minute much more (we have a doctors shortage here). To go to Maui from Hilo is almost as much time and Maui as going to L.A. They need to review the history of this airlines and not misuse the people they are named after...

11 years ago

star star star star star_border

Mike Batt Spokane, WA

Hawaiian Air has always treated the wife and i very well. The wife is handicap and they go out of their way to make sure she is taken care of. Love the people of Hawaiian Air.!!!!!

11 years ago

star star star_border star_border star_border

Bunbun Santa Clara, CA

Admittedly Hawaiian has some of the nicest flight attendants -- most of them are from Hawaii, after all. :) For mainland-to-Hawaii flights, I would give Hawaiian a 6 (for the inflight service but below average). But for inter island flights, they are more like a 2. Completely overpriced because they have a near monopoly, their baggage fee is high, and the penalty for changing flights is steep compared to other airlines.

11 years ago

star star star star star

Brenda Fischer Waimanalo, HI

I always enjoy my experience with Hawaiian Airlines. Compared to other airlines I rate them 5 stars!! The Aloha spirit shines on all of your employees!!

11 years ago

star star_border star_border star_border star_border

Sue Martin Kihei, HI

Not a good company to deal with if you want to change your ticket. The fees are non negotiable and high. They could learn a thing from the flexibility of others in this regard. Also, customer service is outsourced, so good luck trying to negotiate with the reps!!! So booking and trouble shooting not good. The on time, well even there I have had nightmare experiences. Delayed flights, rerouting resulting in me missing my connection, but because this was not on their airline, it became my problem. No thought to compensate me for my last minute $1200 fare to get me to my last destination on time for important meeting. The inflight service also not spectacular. So sorry Hawaiian Airlines, not getting a good review from me.

11 years ago

star star_border star_border star_border star_border

Flo Anchorage, AK

Since HA is the only airline to and from Pago Pago, As this trip for us was the worst ever. The tickets agents in Honolulu were rude, unfriendly and very obnoxious. Were helpful and friendly to customers they knew and/or are family members. The tickets agents in Pago Pago were uncertain of how to process onboarding. My son was not issued a seat, then when he was it was someone else's seat. My grandson almost was not able to return home with us (ANC AK), as we were unaware that we needed an authorization from our children that he can travel with us. However, when contact HA agents over the phone and at the HNL ticket counter, they informed me it was not an issue. The agent assured that when arriving in HNL, our luggage would be set to our connecting flight, however when we arrived in HNL, immigration had advised us that was incorrect and we would need to pick up our luggage and check them in at our connect airline. We almost missed our connecting flight due to this misinformation. HA traveling only 2 days a week (with the exception of the special summer run which makes it 3 days a week), makes the airplane super crowded and causes really high airfares. If there were other airlines traveling to and from HNL, Pago Pago with a cheaper airfare, I would definitely chose them.

11 years ago

star star star star star_border

Deanne Salem, OR

We have flown Hawaiian every time and have always had a good experience. I wish they would bring back the non-stop from PDX to Maui. I also wish that you would get one free checked bag like a lot of the other airlines do.

11 years ago

star star star star star_border

John Young Olympia, WA

Flying from or to the islands on Hawaiian has always been more comfortable than any other carrier. I've flown directly to and from New York and most West coast destinations and have never been displeased.

11 years ago

star star_border star_border star_border star_border

Debbie Yapp Miller Olympia, WA

I always fly Hawaiian , love them at the gate and on the plane, But I will tell you at the counter and at the curb in Maui they stink big time , I had a broken knee just trying to get home , to seattle, the hospital had arrange the change in my ticket from the 10th of june to nay 27th. there was to be no change the date fee, I did up grade to first class to make it easier. we pull up my son trys to get some ones attention , he walks up to sevral people just triying to get me a wheel chair , and they keep blowing him off . we finally get one they put me in a corner take my ticket I say you know this is first class, yea yea they say they stand around talking for at least 10 min , as other emploees come up and talk about some other disturbing people, they finally wheel me up to the counter , where I m told my ticket is not for today, and I have to pay more money. I just do it had I am in a great deal of pain and people keep running in to my leg. they make my son push me, going though the security where every one else is going though and bumbing my leg ouch I just can not believe how badly I felt we were treated. it will take a while be fore I fly Hawaiian again and will not be recommending it . on another note the crew on the plane was great Debbie Miller

11 years ago

star star star_border star_border star_border

Vlad Mazelis Sr. New Port Richey, FL

My Havaiian segment was reserved through Delta. My attempt to check-in via the Internet was unsuccessful, both my Delta and Hawaiian confirmation numbers were rejected as invalid. The same happened at the airport in Kahului. Had to approach their agent, who, after some struggle with her computer, managed to issue me my boarding pass. Not a smooth process.

11 years ago

star star star star_border star_border

Robert Hammar Tacoma, WA

Once or twice a year I travel on Hawaiian to Tahiti. I will never understand the policy of NOT ALLOWING it's First Class passengers to use the First Class lounge in Papeete. Overall Hawaiian is very good airline with wonderful people to serve it's customers.

11 years ago

star star star star star

Julie Richland, WA

We loved our experience with Hawaiian Air. All of the employees were very friendly and courteous. The meal, drinks and even the snacks were exceptional!

11 years ago

star star star star star_border

Janan Grange Pleasant Grove, UT

We have traveled on Hawaiian Airlines a few times in our many trips to Hawaii. The biggest problem we have is that it is way cheaper to fly out of Las Vegas than Salt Lake so we don't usually fly to Hawaii on Hawaiian Airlines. However, we have used them for island hopping.

6 years ago

star star star star star

Lori Claassen Salt Lake City, UT

We flew on Hawaiian airlines from Kauai to Honolulu for just a day trip to visit a friend. It was great! Flight attendants were soo friendly and made us feel sooo welcomed that it made the flight even better!

6 years ago

star star star star star

Danisalaz Corpus Christi, TX

I loved this airline! The service provided was beyond amazing. I also enjoyed their snacks as guava juice was my favorite! They made me feel very comfortable flying and I really enjoyed my experience!

6 years ago

star star star star star

Mary Haring Sandy, UT

The flight was pleasant and there was a lot of room with our seats. The flight attendant noticed I had small children and let us have an entertainment tablet for no extra charge and that was really nice.

6 years ago

star star star star star

Christy Suguturaga Orem, UT

I love these flights because there’s a lot of room and good food and good variety of movies to choose from. It makes the long trip feel fast. Especially with kids which I dread.

6 years ago

star star star star star_border

Martha Gourley Pleasant Grove, UT

When I used Hawaiian I found them to be very friendly and representative of the spirit of Polynesia. Their flight was on time, the plane clean, and those who served me were professional. They did all they could to let me know they really cared.

6 years ago

star star star star star_border

BeauCarl South Jordan, UT

Hawaiin airlines is a great options especially flying out of Vegas because they have very limited destinations the loyalty program is also very limited. Overall great options to Hawaii if you watch for promotions. Unfortunately very limited space in the standard seating rows. Very good Flight Attendants, good positive Hawaiian vibes

6 years ago

star star star star star

Shannon B Salt Lake City, UT

Flew back to Utah from Hawaiian Airlines. No issues with this airline at all, their seats were comfortable and the flights were on time. Also paid a lot less going through this airline compared to other options.

6 years ago

star star star star star

Chad Carman American Fork, UT

Hawaiian Airlines is awesome! When we had to island hop on our trip to hawaii, they made the 45 minute plane ride nice and comforting. Plus, the juice they give on the flight is delicious.

7 years ago

star star star star star

Don Boren American Fork, UT

The in flight service is awesome. They have some of the best food, snacks and drinks of any US airline. The flight crew is always friendly and courteous. I always enjoy flying with them.

7 years ago

star star star star star

Sage Robertson Cedar City, UT

I love flying with Hawaiian airlines. Each time I fly it goes so smoothly. I love the people that work for them, and I love the values they have. I love that they genuinely seem to care about each individual person!

7 years ago

star star star star star

Rachel Ellsworth Gilbert, AZ

Hawaiian Airlines is fantastic! When my family and I went to Hawaii last year, the flight there got us so excited for our trip! The plane was so comfortable and the Hawaiian vibe was so fun!

7 years ago

star star star star star

Brittany Bray Springville, UT

We flew Hawaiian airlines to Hawaii last year. We have no complaints about our flight. The flight attendants were very kind and everything went very smooth. I definitely fly with them again.

7 years ago

star star star star_border star_border

Sarah Kaysville, UT

When I flew with Hawaiian airlines my favorite part was the guava juice they gave me during the flight. But the plane ride was super bumpy the whole time so I couldn’t fall asleep. I’ve never been on such a bumpy plane ride in my life. The flight attendants were kind and helped with anything I needed though. The only concern was how bumpy the flight actually was. I would only recommend for short flights if you don’t get too motion sick. I don’t get sick often but I did on this plane ride and it was only an hour and a half.

7 years ago

star star star star star

Jonas De Olveira American Fork, UT

I have only flown a couple of times on hawaiian airlines and it was to travel between islands. The cost was reasonable and the service was great. Everyone was friendly and helpful.

7 years ago

star star star star star

Jeff B Orem, UT

Hawaiin Airlines is great! I have always loved flying with them and their customer service is next to none. The flight attendants are amazing and helpful and their prices are very competitive.

7 years ago

star star star star_border star_border

Kristiane R Durfey Pleasant Grove, UT

We used Hawaiian Airlines to fly between Ohau and Kauai. It was a smaller plane but it was a short flight so it was fine. The crew was very courteous and friendly and the cost of the flight was not excessive. There was a delay before boarding but the problem was taken care of in a timely manner and we were able to board without any further problems. We would use them again.

7 years ago

star star star star star_border

Dasha Directo Provo, UT

I've only traveled on Hawaiian Airlines to an outer island, so the flight was only 20 mins long. In the 20 mins though, it was a pretty good flight. My favorite thing about flying with Hawaiian is that they give out passion orange juice, which no other airlines usually give out since it's a Hawaii thing.

7 years ago

star star star star star

Elyse Bradley Provo, UT

Only flown once, RT from Maui to Oahu, but we had a good quick flight with no problems or delays. The price was decent, and the juice they serve on-flight is also pretty tasty!

8 years ago

star star star star star

Makayla Holland Gaithersburg, MD

Always loved Hawaiian airlines, simple trips to the outer islands. Everyone is so friendly. Look forward to my next trip.

5 years ago Edited September 14, 2021

star star star star star

Ernest Quirindongo Tallahassee, FL

Hawaii airlines is the best airline to travel to and from Hawaii. I had a pleasant experience due to good movie selection provided.

6 years ago

star star star star star

Angelica Dela Cruz Jacksonville, FL

The people working for Hawaiian Airlines are always very considerate and welcoming. Always a relaxing time with the Hawaiian Airlines!

6 years ago

star star star star star

Tiffany I Elkridge, MD

Always loved Hawaiian Airlines. Simples trips to the outer islands. Everyone is so friendly. Look forward to my next trip.

6 years ago

star star_border star_border star_border star_border

Phil Enright West Sacramento, CA

10 days and Hawaiian is still investigating its screw-up - a screw-up in which 5 of its identified-by-me employees (including 2 supervisors) were directly involved and could confirm the Airlines extraordinarily poorly designed policies and procedures that caused my travel time to be doubled by Hawaiian causing me to miss 2 flights. Hawaiian's own paperwork confirms the event as being as I described it. No half intelligent person could conclude anything other than Hawaiian doesn't care.

7 years ago

star star star star star

Tara Larson Portola Valley, CA

My family of six flew from san Jose to Honolulu April 2015. The flight was pleasant, the attendants were superb, and a free meal was an added bonus.

8 years ago

star star_border star_border star_border star_border

Sue White Sacramento, CA

The service was awesome and extremely friendly. But I flew first class, which it definitely was not. The seat was so small I couldn't even put a camera by my side, I had to put it in my purse on the floor or keep in my lap. The food was presented beautifully but it would have tasted much better warmer, preferably hot. In all, the cost was not worth it !!!

11 years ago

star star star_border star_border star_border

Gary Wolff Las Vegas, NV

Only good thing about flight was it was going to Hawaii. Too many seats and being so cramped for so long sucked. Five hour flight and all you get is a snack? Flight Attendants were very friendly. We will fly Hawaiian again because the alternative is worse.

11 years ago

star star star star star_border

Tito Les Stone River Las Vegas, NV

Hawaiian Air is really an excellent airline if you fly to Hawaii. However, flying to Asia is another matter. They don't fly to all Asian destinations!

11 years ago

star star star star star

Cathy D'Onofrio Saab Miami, FL

It was what flying use to be. Beautiful plane, comfortable seats, good food (with real plates and silverware) and great crew. We LOVED it!!

11 years ago

star star star star star

Stephanie Iona Waimea, HI

I Love Hawaiian Airlines...the people on Kauai...Patrick, Chanda, Carol Kinimaka...and more. Aloha spirit at its finest!

11 years ago

star star_border star_border star_border star_border

Edith L. Messersmith North Las Vegas, NV

On my returned trip from New Zealand back to Las Vegas waiting for my suitcase and when it arrived the handle was broken and still is broke . I did not know that as soon as you get home from a long flight that it should be reported w/in 4 hours. It was a brand new suitcase , I am very disappointed Hawaiian Airline about it. I am going to New Hampshire in November I need to purchase a suitcase again. It would be nice they reimburse the cost of my ruined suitcase.

11 years ago Edited September 14, 2021