Hawaiian Airlines

Fly Hawaiian for our yearly month on the islands. Love the feeling of ALOHA of the staff from the moment we check our bags, have our first Hawaiian Sunrise, sit back to enjoy a movie and a meal. Mahalo for your service.

Have a flight booked to Maui in Oct. I got an e mail saying they had changed the flight from Honolulu to Maui to a later flight. When I called them they gave back the original with no explanation as why the change. We fly once a year from PHX to OOG first class. The flights have been good in the past.

I love Hawaiian airlines! They give you that aloha feeling the whole way there. They keep you busy with snack and drinks, so the time seems to go by fast. Everyone is nice and helpful.

You feel like you're in Hawaii from the moment you check in. The wide-body planes are more comfortable. The drinks are great. There's an in-flight meal. The attendants are happy and friendly. What's not to like? I can't imagine flying to Hawaii on any other carrier!

I have flown Hawaiian Airlines many times and am always pleased with every aspect of the service. Agents are polite and very helpful. I am member of the Hawaiian Airlines Premier Club.

Spacious airline with friendly, professional service. In-flight meals are definitely an added treat. On time and baggage handling are as good, if not better than other carriers. Above all....the ALOHA SPIRIT is evident from check in to claiming your bags at the end of your trip.

We love flying Hawaiian...we have flown 4 times in the past couple years to the Islands and have never found issue with anything. The service is friendly and there are actually meals provided! Big deal this day in age. They are always on time which is a great thing. We will continue to fly Hawaiian.

Flew from SFO to Maui then from Maui to Kuai---then from Kaui to Maui---all great- at the end of March 2015 I was starving and HA fed passengers spagetti and meat balls---very good I'd flew withe the airlines again

I past 3 years we flew Hawaiian Air to the Islands 5x and love the flight! Only once we flew Alaska Air and it was the worst flight. Never again! The people are nice and you feel that you are going somewhere special and you feel you are on vacation. You seat in the economy plus! Love it, going in Oct again!

we have used hawaiian air for several years and never have had any problems....fast check in and baggage check was easy...food served on some flights was ok...flight crew were friendly and helpful....

We flew Hawaiian when of course we went to Hawaii to visit the Disney resort. The plane of all things was Moana themed which was pretty great. The in flight meal wasn't half bad and they had a vegetarian option. Customer service on the plane was great!

This has always worked well for us. They people associated with this airline have always been helpful and friendly. I think part of the reason I like them is just because I love going to Hawaii and the name of their airlines is "Hawaiian." It just makes me happy.

Hawaiian Airlines was a fantastic experience! It had the best food and juice options! I loved that they gave authentic POG juice and sweet Maui onion chips. It really made us excited to get to Hawaii! All of the flight attendants are happy and helpful.

I absolutely love flying Hawaiian! The flight attendants are always so kind and helpful and the plane is very comfortable and roomy. It makes a 6+ hour flight very enjoyable!

THEY ARE TERRIBLE! BEWARE AND Do NOT FLY WITH THEM EVEN IF THEY HAVE THE LOWEST FARE! Even if you buy a ticket that says you can change your flight, you will be charged the fare difference AND a $200 fare fee. You try calling in and they charge you the fare fee of $200 pus an additional $25 fee plus the difference in the fare. When you ask them to accommodate you, they say it is above their scope. It is a simple change in their system to change the flight and they try to say that it is specific in the ticket upon purchase- it is not. This is my FIRST time flying with them and it will be my LAST. My boss bought my ticket and it is the only reason I am on Hawaiian Airlines. I alway fly Southwest and for good reason! Hawaiian Airlines charges baggage fees EACH way- checked bag fees are $30 for the first bag each way (that is nuts) when Southwest you can fly to Hawaii and receive a free bag checked AND change your flight without a fee, simply pay the difference of the fare. Lastly, even if I wanted to cancel my flight and I paid for the ticket that had the option to do so, I would only receive a travel credit AND upon using that travel credit would be charged a $200 fee. Seriously amazed how this airline is still in business with all these rules. I am so disgusted they charge so many fees for no reason especially when there are so many airline options that people can choose from. DO NOT FLY WITH THEM.

I love this airline. I fly to Maui about once a year. I am always treated with kindness and respect. Plus the drinks are strong so the flight goes by fast. I'm kidding. God bless.

Curb side wheel chair needed not available when arrive and person driving me cant wait at curb. One time Delta people helped me. I would fly with Delta if they had a direct flight.

We flew Hawaiian Airlines to Maui and Kona. I appreciated the spirit of aloha that the flight attendants had. There were no delays and we enjoyed the inflight cabin service.

I just flew to Hawaii on this airline a couple weeks ago. Flights were on time they were friendly had good snacks. Plane was old but ok flight was good. It was average pricing.

great experience flying between islands while on vacation Their service is first class and the employees are super friendly. Would highly recommend hem to anyone.

We use Hawaiian Airlines when we are flying from island to island in Hawaii. The airplanes are pretty low quality as far as the seats go. The staff is always nice though. It is usually an uncomfortable flight for us, but luckily those flights aren't that long.

Flight delayed for 4 hours, not a problem delays happen to all airlines, yes also in Hawaii. At the departure gate, spoke with your HAagent Dana and inquired if there were seats available in Row11. He looked at his screen, asked what row I was seated I told him Row 12CE. He continued to say that the aircraft configuration changed to a 'lie-flat' and as there was no row 12, we were reassigned to row 20FJ. I asked if there were comp upgrades to FC and he said no. The additional cost per person would be $419/PP. I also asked him if row 20 was designated as Extra Comfort seats ( as we paid extra for the service). He confirmed it was. I also said to him 'when were we going to be notified that we didn't have seats assigned for the flight!'. He replied 'we were going to page for you'. A note here that several names were announced on the PA system a few minutes earlier advising of seat verification/assignments but our names weren't amongst those names called. I returned back to my seat in the lobby and checked the seat configuration on the HA website and also Seat Guru. To my surprise, I noticed there was indeed a row 12CDEF. My boarding zone was also changed to Zone 5 instead of Zone 2. I returned back to the counter and let the same HA Agent know that the seating map indicates a row 12 does indeed exist. I also let him know that my zone had changed from 2 to 5. He immediately said its a computer glitch and row 20 is 'extra comfort seats'. He also showed me his computer screen and said 'yes, but because we weren't seated together, we now were together in row 20.' I impressed upon him that I was told there was no row 12 (in this new seat configuration) and that's why we were moved. He finally admitted he made a mistake but 'didn't you want to sit together anyway?' I kinda looked at him and in my mind I said 'you misrepresented the product and now you want me to be grateful that we got seats together?' I asked him if row 12 was bulkhead seats and he said he didn't know for sure. I said the seat map indicates there's a galley behind row 12 and I asked again if row 12 was bulkhead seats. He said he didn't know. I'm not sure why he didn't ask for assistance as there were 2 other agents and what looked like a manager/supervisor in non-uniform attire. And by the way, the manager/supervisor did not approach or offer assistance at all even though it was obvious that there was an issue with my reservation. All said, I understand delays happen. As a matter of fact, all passengers were offered blankets and water and snack boxes during the four hour delay. I just don't understand and accept being lied to. I said that I wanted the original seats back that we selected. He said 'but you're separated.' I replied I was going to ask the other passenger In 12B if they wouldn't mind switching a seat?' He said quickly 'we don't recommend doing that' and I said 'it's done all the time but didn't realize HA made it their policy to tell customers that!' Needless to say, I feel like the agent may have been saving the seats for a non-rev passenger or perhaps a friend. Note: Enroute we were never offered a snack/breakfast during the flight. I suppose the snack box that was offered in the lobby area was our meal. Really?

below is my discount e-cerrtificate Hawaiian Airlines MasterCard $100 Off Coach RT Companion Travel Discount Between North America and Hawaii Valid for 12 months from anniversary date Discount applies to base fare # of Bookings 1 | # of Passengers: 2 E-certificate # ******** Terms and Conditions to me it reads i can do a booking one time and use the discount for 2 passengers but no you can use it only for accompanying passenger. On top of that when I was booking the flight on the website it would only allow me to book for 2 passengers. Myself and 1 companion but I wanted to book the flight for 3 total. Sof after booking my flight I had to book a separate flight for my 3 year old son but it would not let me book a flight for him because he was a minor and I needed to book an accompanying adult in order to finish the transaction. Does this make sense? So because the Hawaiian Airline website does not allow for me to book a flight for more than 2 passengers because of the discounted fair and the Hawaiian Airline website does not allow me to book a flight for my 3 year old son without an accompanying adult I had to call the customer service number in order to complete my sons flight booking. And on top of that they wanted to charge me 25 bucks to complete the transaction. SO I said no, Why should I be charged 25 bucks when your website wont allow me to complete my bookings. It's not my fault your website is incompatible and not customer friendly. SO I finally get someone to help me and they to agree with me that it is a glitch in their computer system that does not allow to book for more than 2 persons when using the discounted e-ticket. This needs to be fixed. So now I have a separate itinerary for my son. I pray to God this does not affect anything else when I am trying to board the airplane. So now I don't want to buy the Premier club membership because I don't know what kind of problems I will experience because of us being on two separate itineraries. So until I actually get on the plane I am not a happy customer because in the back of my mind I am worried so much that something is going to happen prior to us boarding. Not a happy customer.

Best of all airlines. Such pretty planes. Clean. One of our few flights w/Hawaiian wasn't on time but called ahead with our connection so all worked out..Just love Hawaiian!

I will continue to fly with Hawaiian as long as their services continue to be excellent ! It was my Grand childrens first flight, but they were fine.( Ages 4 & 6)

We Fly Hawaiian every time we go to Hawai'i. They are all about ALOHA! Its always a great way to start the trip! Best Airline Hands Down! Keep it up!

flight from Hon to Phx. terrible experience and not the first time. I keep thinking the food is worth the airlines but they fall short in so many other areas. I arrived at 1115 for a 120 flight. I have flown here several times and now there is a different check for agriculture and an employee told me to go thru that line. I wasted 45 min before I figured out everyone else already had boarding pass'. so I got out of line and go to a kiosk.. stupid kiosk! and still one hour left. then the first couple efforts failed then there is a hidden machine shut down at 50 min before flight and I had to go to a cust serv. line. a one hour plus line. someone tried to help me but missed the flight. plus the escalating baggage fees suck... and ended up in LA at midnite heading to Phx. rental car and a all nite drive after a frustrating flight.. well im still alive to write this so... but that was a terrible situation in Honolulu. As I said .. not the first time.. Gate change and over crowded waiting areas. screaming for my flight #. got on shuttle then they took my carry on with my shirt change.. I needed it and my wallet. I asked for a beer on the flight and the steward suggested I ask to borrow from another passenger.. I was pissed.. sweaty and again..not happy!