Vitacost

• Great Selection of Products
• Live Chat Feature
• Promotional Deals and Discounts

Great Selection of Products

Vitacost offers healthy foods and recipes in addition to vitamins and supplements for customers looking for a complete health plan. If you can't find a specific product, you can send a request to Vitacost and the company will make an effort to make it available. Products are split into the following browsing categories: Vitacost Brands, Vitamins & Supplements, Sports & Fitness, Beauty & Personal Care, Babies & Kids, Diet Products, Food & Beverages, Non-GMO Products, Natural Home, Pet Health, and Herbs & Botanicals. Popular wellness products include protein powders, supplements, vitamins, minerals, and a variety of nutrition products for healthier living.

Each of these categories contains several sub-categories to help you narrow down your search results. Each product has its own product page with sections containing product details such as what the item should be used for, dosage instructions, ingredients, warnings, disclaimers and customer reviews. You also have the option to email the product information to a friend. Vitacost also features a price comparison that shows the retail price of each product versus the Vitacost price.

Live Chat Feature

Chat live with a representative directly from Vitacost at any time. Any customer may use this feature to get help with shipping, questions about products, and general feedback. In addition to a Live Chat feature, Vitacost has a Help page under the Customer Service section. The Help page offers assistance for tracking packages, refunding items, and a search function of FAQs.

Promotional Deals and Discounts

Vitacost features several promotional deals on its homepage. There is a standing promotional offer to save 10% off your purchase when you create a free account. Various products are linked with discount codes to help you save on your order. Another perk is free shipping on your order of $25 or more on Vitacost brand products.

Vitacost ships all over the United States and to over 160 countries worldwide, and offers very reasonably-priced shipping costs. For orders less than $25, shipping is just a small, flat-rate fee of $4.99 no matter how big the box. All orders placed before 1 p.m. will be delivered in 1-4 days. Costs for international shipments vary depending on the weight and preferred delivery method of an order. Shipping to Puerto Rico or the United States Virgin Islands costs a flat rate of $9.99.

• Return restrictions

Return restrictions

If you want to return a product, you can only return one opened package per order - although you will have the option to request either a refund or a replacement item. You must send back your unwanted merchandise within 60 days of purchase. If located outside of the United States customers will have 90 days to request a refund. Replacement items and returns are not accepted for international orders due to the high cost of shipping.