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Vitacost

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38 User Reviews

3.5

Overall Score

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Author: Kaitlyn Short

LAST UPDATED: March 24th, 2022

Vitacost provides discounted vitamins, supplements, whole foods, health foods, pet essentials, and sports nutrition. It offers more than 45,000 items from over 2,500 of the most-trusted health and wellness brands and prices are up to 50% off retail.

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The Good

  • Great Selection of Products
  • Live Chat Feature
  • Promotional Deals and Discounts

Great Selection of Products

Vitacost offers healthy foods and recipes in addition to vitamins and supplements for customers looking for a complete health plan. If you can't find a specific product, you can send a request to Vitacost and the company will make an effort to make it available. Products are split into the following browsing categories: Vitacost Brands, Vitamins & Supplements, Sports & Fitness, Beauty & Personal Care, Babies & Kids, Diet Products, Food & Beverages, Non-GMO Products, Natural Home, Pet Health, and Herbs & Botanicals. Popular wellness products include protein powders, supplements, vitamins, minerals, and a variety of nutrition products for healthier living.

Each of these categories contains several sub-categories to help you narrow down your search results. Each product has its own product page with sections containing product details such as what the item should be used for, dosage instructions, ingredients, warnings, disclaimers and customer reviews. You also have the option to email the product information to a friend. Vitacost also features a price comparison that shows the retail price of each product versus the Vitacost price.

Live Chat Feature

Chat live with a representative directly from Vitacost at any time. Any customer may use this feature to get help with shipping, questions about products, and general feedback. In addition to a Live Chat feature, Vitacost has a Help page under the Customer Service section. The Help page offers assistance for tracking packages, refunding items, and a search function of FAQs.

Promotional Deals and Discounts

Vitacost features several promotional deals on its homepage. There is a standing promotional offer to save 10% off your purchase when you create a free account. Various products are linked with discount codes to help you save on your order. Another perk is free shipping on your order of $25 or more on Vitacost brand products.

Vitacost ships all over the United States and to over 160 countries worldwide, and offers very reasonably-priced shipping costs. For orders less than $25, shipping is just a small, flat-rate fee of $4.99 no matter how big the box. All orders placed before 1 p.m. will be delivered in 1-4 days. Costs for international shipments vary depending on the weight and preferred delivery method of an order. Shipping to Puerto Rico or the United States Virgin Islands costs a flat rate of $9.99.

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The Bad

  • Return restrictions

Return restrictions

If you want to return a product, you can only return one opened package per order - although you will have the option to request either a refund or a replacement item. You must send back your unwanted merchandise within 60 days of purchase. If located outside of the United States customers will have 90 days to request a refund. Replacement items and returns are not accepted for international orders due to the high cost of shipping.

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The Bottom Line

Vitacost offers competitive pricing and service among other wellness online retailers. Although customers may face some issues with its return policies, it offers a large selection of health products, reasonably-priced shipping options, and several promotions to take advantage of.

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User Reviews

Star Rating

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2.9

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38 Reviews

Review Breakdown

5 grade

34%

4 grade

11%

3 grade

8%

2 grade

5%

1 grade

42%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Natasha Bere Olathe, KS

It is very dangerous to buy from this company. The site has very weak security, my account was hacked, someone got over $400 order from my account using my credit card. Vitacost didn't even informed me about suspicious activity on my account, and when I noticed that, they was rude to me and said they can not do anything about it. I have stoped to buy from them for a year. A few days ago, I decided to give them second chance and made an order order, I receive confirmation email with order number. On their website it said, they a 1-3 days behind in processing. I was waiting for 10 days, then called them, and they told me that they have cancelled my order! They couldn't give me good explanation why it was canceled. One rep said that they send me some confirmation email I didn't answer, when I spoke to the manager, he confirmed that no any confirmation emails was sent to me. They just cancelled!! This company is a joke!

5 years ago

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Katrina Ward Windsor, CA

I used to order from this company regularly. I always payed through paypal. One day 2 charges for the same amount from Vitacost appeared on my credit card. I had placed no order and it did not show on PayPal. I called Vitacost and spoke to customer service. They where supposed to call back and never did. I had to lock my credit card. I call Vitacost back 2 days later and they denied making the charges. The customer service rep, Susan, was extremely unhelpful and unapologetic. Seems like this company thinks it is ok to store your credit card information and make wrongful charges and when they are called out on it respond with "we have no record of these charges." Customers beware! Protect your information and shop elsewhere.

7 years ago

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Sophia Pflieger

My advice, don’t shop at vitacost. I’m in canada and never received my package, it took 30 days from the time my order was placed for them to process a refund. I had to email multiple times (most of which were not returned), and had to call several times. No one called me back. I was only emailed bac after the refund was processed and it was a generic response. The supervisor Nina I spoke with was not helpful what so ever, not sympathetic and offered no consolation of any kind. Not even a 10% off coupon which are given away like candy over there was offered to me. This was a $300 canadian value order which had Bogo’s and I used a coupon, if I placed the same order again now it cost about $400 canadian. If I actual wanted the items I had ordered I will be forced to place another order without the discounts I received earlier from their sale. This is not ok at all. A coupon should have been offered so I could have had to opportunity to place my order again without it costing me anything extra. It was not offered even when I asked, just the same generic response from the supervisor “I’m really sorry, and I understand your frustrated”. Because that is an appropriate response when someone asked for a coupon so they can re-order. You would think they would want to keep by business but apparently not. Save yourself some trouble and by from iherb.com, luckyvitamin.com or pureformulas. Never had a problem with any of these sites. Ever since kroger bought vitacost the canadian customer got the short end of that deal! It's been exactly 30 days since my order was “sent” and the refund STILL hasn’t cleared on my credit card, although it should. That is besides the point, they kept my money for 30 days and I never ended up with an order. So BUYER BEWARE. They could give me a $100 off coupon and I STILL wouldn’t shop there again and I was a loyal customer for 5 years.

8 years ago

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Deb Kline Altoona, PA

Ordered $120 worth of products that I'm supposed to be taking for Lyme disease on July 31 2017. Package was to be delivered Aug 3. The chilled package never showed up & FEDEX tracking showed it was labeled with wrong street address(Vitacost's error)... Vitacost's "We'll make it right, guarantee' is offered but not honored. Vitacost refused to send out a fresh package tho mine had 3 chilled products and sat in hot FEDEX truck for 8 days. Requested a refund but they keep making excuses as to why they cannot issue me a refund. FEDEX tracking states the package was returned to their warehouse Aug 9. Initially, I was told I'd be refunded after package was in warehouse for 24-48 hours. Now a representative was very rude, playing games & stated, "You told me that you did receive the package". It's bad enough being sick and without the supplements, advised by your dr but to have this big vitamin company ripping you off, playing games is unbearable. Afraid to trust any online company. I need that $120. back so I can buy those supplements, I've been without since Aug 3. Vitacost knows this but doesn't care. They're charlatans. BEWARE.

9 years ago

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Bluelevi

I placed an order and after three weeks it was still not shipped. I called and cancelled the order. Two weeks later, WITHOUT my authorization they charged my credit card and sent the order. I refused the package and they issued a refund but not before charging me for return postage on a package that should never have been sent in the first place. WILL NEVER DO BUSINESS WITH THIS COMPANY AGAIN.

4 years ago

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Peter Kiriakoutsos Hampton, NH

Ordered vitamins on August 20, 2021. Vitacost sends an email indicating that order was shipped same day via FedEx (great). It is now August 26 and FedEx tracking has no record of the tracking number provided by Vitacost. Customer service can only offer to send a replacement shipment if 10 business days have passed and the order still hasn’t been received. Warning to those placing an order - be sure to allow up to a month to receive your order. If it’s something you need sooner, look elsewhere.

5 years ago

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Danette Thompson St Louis, MO

was a long time Vitacost customer - never again. My recent order was sent to the wrong address despite my updating my address book with my new address and deleting my old address. I was charged $31 and when I called to request a refund or replacement, I was rudely told it was my fault and they were going to do nothing. I was treated as if I was trying to defraud the company. Instead, I've been robbed of $31 by Vitacost. Good products pricing - horrible customer service. Never, ever again will I use this company and I will make sure everyone I can reach knows why.

5 years ago

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Steve Yakoban Union, NJ

We have been a customer for years, spending many tens of thousands of dollars with them. NO MORE! We placed an order 8 days ago and it hasn't been filled. The chat agents are all worthless now and don't give meaningful answers to questions when we check on the order. For our troubles, "a chat supervisor" offered a 10% discount that cannot be used w/any other discount - they constantly email us larger discounts, so that's ridiculous but it summarizes what they've become: another company with bad service trying to get over on their customers. STAY AWAY!!!

5 years ago

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Trevor Harris-Dewey Durban, NL

Vitacost is a scam. I ordered multiple tablets the mains ones were on special and showed stock available. Once the order went through they cancelled my main items without consultation and proceeded to ship the order of the rest of the items at full delivery price with pushed their prices up 30%. I tried to cancel the order and they refused. Please do not purchase from them.

5 years ago

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Chris Baird Eugene, OR

I tried to place my first order with Vitacost and was having a problem getting it to go through. I called to place the order by phone or to get help. I waited on hold for almost an hour. No one ever answered. I tried chat a number of times and always got timed out because no one ever responded. I then tried emailing and never received a response. I will never shop Vitacost. This is the worst customer service ever.

5 years ago

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A Singletary Oxnard, CA

DO NOT BUY VITACOST products. They sell OUTDATED vitamin supplements. I ordered 6 bottles of their Tart Cherry and it came today, EXPIRES in 13 days!!!!! They are selling health products as "new" but they are outdated and OLD! Don't buy VITACOST products. THEY SAID THAT THEY SELL ALL KINDS OF PRODUCTS THAT WILL EXPIRE IN 35 DAYS! THAT'S THEIR POLICY. OLD. Outdated and no refunds. DO NOT BUY FROM THEM. At 1 TSP per day, I won't be thru the first bottle before it's EXPIRED. They charged me $118 and won't refund their junk.

6 years ago

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Bevy Doylestown, PA

Vitacost used to be a great company. I have been a customer for many many years. No longer. Excuses galore for horrible service, reps will tell you anything just to get you to stop “bothering” them with order problems and then not doing anything to solve concerns. Business practices should be investigated.

4 years ago

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Lyn Okemos, MI

Very inflexible with poor customer service. Order placed ahead of coupon deadline but went through their server 1 minute after the end. They would not honor the coupon for a returning customer and offered a very small coupon that was less than other advertised discounts. I also could not talk to a real person about this problem.

4 years ago

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Jennifer London, ON

Vitacost no longer ships certain items to Canada based on weight. This policy makes no sense. They will ship 5 cans of 29 ounce beans but not one 48 ounce bag of flour. Who made this ridiculous policy? This is terrible customer service. Call me a former customer.

4 years ago

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Carrie McKinney Frisco, TX

If I could give 0 stars I would. Every time we order from them over the past few years our stuff come damaged. Glass jars of food broken and liquid everywhere. You would think they would get a better way to package the glass. Too bad too Bc they have great products for great prices…the chat service is a joke too btw

5 years ago

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Edo Bigbend, WV

Canceled the order since i belive i used to many Promo Codes on Black Friday, Told me i didn't give them the right information, which it not true. Their disscounts are fraud, don't belive it.

8 years ago

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