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Puritan's Pride

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3.3

Overall Score

Author: Kaitlyn Short

LAST UPDATED: January 28th, 2022

Puritan's Pride is headquartered in Long Island, NY, and has state-of-the-art facilities across the U.S. Puritan's Pride has been in business for more than forty years and manufactures over 1,200 high-quality vitamins, minerals, and other nutritional supplements with ingredients sourced from around the world. Whether you are looking for a probiotic, weight loss supplements, antioxidant supplements, nature's bounty, or another dietary supplement, Puritan's Pride has a product to fit your needs. 

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The Good

  • Easy-To-Use Website
  • Great Help for the New Customer
  • Hundreds of Vitamins, Supplements, and Minerals
  • Delivery Options
  • Promotions and Discounts

Easy-To-Use Website

Puritan's Pride's website is among the best. Its website is where to buy Puritan's Pride's products. Although this company still will sell its products through companies like Walmart, the majority of its customers take advantage of its online store. The site allows customers to find and easily access their vitamins and supplements. Its website is easy to maneuver, has very few ads, and clearly states its promotions to help the customer get what they want and need. Whether it is for sports nutrition or looking for pet products this company makes it easy to navigate and find what you are looking for on its site.

Great Help for the New Customer

With an emphasis to help provide overall health and wellness to its clients, Puritan's Pride has created an easy-to-use web interface that helps new and returning customers navigate simply and easily through its website. 

Knowing many individuals do not understand what they are placing into their body, it created a tab titled Health Goals. This tab was made in order to help those looking to improve a specific function of the body learn and find the best product for them. Like for example if you are wanting to lose weight you would find vitamins for you on the Diet and Lifestyle page. The individual product pages contain additional information about each product, including label information, ingredients, uses, benefits of product use and customer reviews.

Hundreds of Vitamins, Supplements, and Minerals

Puritan's Pride offers products in the following categories: Vitamins & Supplements, Herbs, Minerals, Aromatherapy, Coffee & Tea, Health & Beauty, Healthy Foods, Pet Products, Weight Loss, and Sports Nutrition. This company offers hundreds of supplements from brand names such as Nutraceutical, and Nature's Bounty.

Among this company's most popular products, Puritan's Pride also carries tons of different providers of vitamin c, multivitamin, active hexose correlated compound(AHCC), fish oil, folic acid, amino acids, and hundreds of others. This company offers most of these supplements, vitamin, and herbs in tablet, capsules, or gummy form allowing you to have more options to decide when choosing.

Delivery Options

With all online shopping, shipping can be a pain. This company has made its shipping process efficient and it is stated clearly. This company ships both domestically and internationally. Domestic shipments have a base rate of $4.95, and, for an additional charge, faster delivery is available via 2nd Day Air or Next Day Air service. Shipments to Hawaii, Alaska, Puerto Rico, and the Virgin Islands will incur an additional $4.99 surcharge, though. Puritan's Pride offers three domestic shipping options:

  • Ground - 3-9 business days
  • 2nd Day Air - 3-4 business days
  • Next Day Air - 2-3 business days

International shipping costs vary depending on the weight of the order and its destination. Total estimated freight costs will be displayed during checkout so you'll know what you'll pay before completing your order. Unless otherwise noted, free shipping offers do not apply to international orders.

For convenience, Puritan's Pride also offers three localized websites in Japan, Australia, and the United Kingdom - if you'll need your purchase shipping to one of these locations, you'll find it more convenient to shop directly on the localized sites.

International shipments will take anywhere from 2-6 weeks to arrive depending on the country - check the website for full details. If you need help while browsing, the Puritan's Pride customer support phone number is featured in the site header - or you can check the Help Center for information about shopping, shipping, returns, ordering, managing your account and technical support. There is also a direct link that will take you to order tracking if you're checking on the status of your package.

Promotions and Discounts

The Puritan's Pride homepage features at least three different promotions at any given time. These change periodically, so you'll have some flexibility on the types of products you can receive discounts on. You also have the option to sign up for the mailing list - if you do so, you'll receive exclusive access to sales, coupons and healthy lifestyle news. Additional discounts can always be found if you google "puritan's pride coupon codes".

In addition to its promotional discounts, Puritan's Pride also offers a Price Match Guarantee, and a satisfaction guarantee (not a money-back guarantee). If you find that another online vitamin store offers a lower price, call Puritan's Price and it will match that price. Note that some sites are excluded - see the website for full details. Like Swanson Health Products, Puritan's Pride has a generous return policy. You'll be able to return the unused portion of your unwanted product within one year of the purchase date.

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The Bad

  • Negative Reviews
  • No Price Match
  • Few Ratings on Products

Negative Reviews

This company has a mix of reviews that we have seen, though not all bad, this company has a lot of negative reviews to take into account. Customer's reviews have mainly been about not receiving their order, difficult customer service, and the discontinuation of its price match guarantee. These negative reviews are common throughout the industry as hundreds of thousands of items are being shipped throughout the world, but it is something that this company especially is having difficulty with.

No Price Match

Price match, offered by many companies in the industry is something customers love. Although Puritan's Pride's pricing is very competitive some of its competitors can offer a better price for some of the same products. There are a lot of other things to take into account when looking at the price so just because one company says its pretty much the same thing it doesn't mean that they are totally truthful. We trust Puritan's Pride's supplements and would recommend researching why some of its product may be more expensive before changing companies.

Few Ratings on Products

Puritan's Pride features the option for users to review and leave a star rating for each product they try, however, many products don't have reviews or ratings on them. Although this is not common on its most popular products when looking at some of its new or less popular products you may not have the added benefit of considering the experiences of other customers when making your buying decision.

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The Bottom Line

Puritan's Pride offers a plethora of products. Whether you want to lose weight, enhance performance, or simply find health supplements with natural ingredients, you'll find a fitting product. Puritan's Pride offers a generous 12-month return policy and several shipping options to choose from. Although it has some negative reviews, and no price match, it does offer a great website, promotional discounts, and is helpful for brand new customers work on their health goals. Puritan's Pride is a great option for anyone looking to find a supplement that is for them.

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Star Rating

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2.7

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70 Reviews

Review Breakdown

5 grade

29%

4 grade

7%

3 grade

10%

2 grade

9%

1 grade

46%

Sentiment Criteria

Value

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Quality

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Carl Hicks Nixa, MO

Being a very active 74 year old male, I realize that health is by far the MOST important aspect of my life. I exercise 2 1/2 hours almost every morning and normally consume about 80-100 grams of protein per day. A large part of this protein comes from a shake made with 1 scoop of whey, 6 oz of non-fat yogurt, and 9 ounce of 2% milk. Tastes GREAT and is the ultimate in body building. Just found Puritan's Pride about Thanksgiving 2020 and ordered their Body Fortress Peanut Butter Chocolate Whey at the incredible price of $4.00 per pound, this sells at Walmart for double that amount. I just started my experience with Puritan's Pride with a 20 pound order, their website is incredibly easy to use and they carry every product under the sun. My order came quickly and was professionally packaged and secure. The whey was tremendous, I was immediately sorry that I had not ordered more as their stock ran out and notified Puritan's Pride that if it came back in stock at that price I would buy 100 pounds. Sure enough today it came back in stock at that price, they notified me of this, and although I meant to follow through on my promise I lied to them. I ordered 150 pounds as my 15 year old grandson is already reaching the top of his cross country running team and is at the prime development of his muscular development period and can use this product with favorable results. Keep in mind that Puritan's Pride had ANYTHING you will ever need for health and fitness, they have the best website, the best staff, and are completely reliable. I have reviewed their stock of micronutrients (Vitamins and minerals) and plan on trying them next, their variety is the largest I have seen before at a single store. Try them, you will LIKE them!

5 years ago Edited September 14, 2021

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John Reed Shawano, WI

I've ordered products from this company for a really long time and have never had a problem either getting the products when they said they would arrive or if on back order, getting them with in the time period I was told. I've read pretty much all the comments listed here and I think a lot of the negative comments almost sound like the situation was most likely a misunderstanding by the people ordering and some I got the feeling the comment was just a "hit job" by a competitor. I've always called the toll free number on the front of order booklet and never once was I connected with someone in the Philippines--maybe it depends on where you're located.

8 years ago

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Felicidad West Covina, CA

I placed an order few days ago and just opened my e-mail today. I found out that the product I really needed (Saw Palmetto) was back ordered. I immediately called Puritan Pride and of course the Customer Service in the Philippines answered the call. I asked for US Customer Service as I always experienced talking to the PI Customer Service is a waste of time. I was transferred to Long Island New York Customer Service and I got lucky to talk to Ricardo (Rick). He is very professional, caring and knowledgeable on what he does. He helped me a lot to get the natural supplement for my husband. I found out few days ago that my last bottle of this natural supplement is almost empty. Ricardo made sure that I will get the product that was available but only 90 pills NOT what I wanted 180 pills before we go out of town. He also gave me the discount that I was originally given when I placed the order few days ago (but, at the time, the item was not marked NOT AVAILABLE), AND will be shipping express at a very low rate of freight charges. AGAIN, RICK IS THE KIND OF CUSTOMER SERVICE THAT ANY COMPANY NEEDS TO SATISFY THEIR CUSTOMERS. HE IS AN ASSET TO THE COMPANY. Thank you again Rick.

9 years ago

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Raff Cortland, OH

I’ve been using Puritan’s Pride for my supplements for over 30yrs; never a problem. One time one of the seals were broken, customer service sent me three more even though only one was broken! I just received an order last week, still no problem!! Customer service is great, I’m staying with them. I’ve used Swanson’s and a couple others that are also good but Puritan’s Pride is my main source.

7 years ago

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Foppe Seekles

I am ordering/using several products. Problems in delivery internationally are solved very proactively. All products really do have positive effects for my body-mind-spirit balance. The last checkup, the doctor asked me "how do you do that, you are 70+ with the supreme health of a 45 yr old." I am a lifelong sportsman, using a very healthy food pattern supported by some supplements. I don't eat red meats, don't drink milk, don't use bleached wheat, don't use sugars.

9 years ago

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Cynithia Harris

I feel its a very reputable and outstanding company with great customer service sent me four free full size samples and so far I have used all but 1 product but the products are of good quality and with very good price. The delivery was 7 to 10 days and that was free to me so now Im placing an actual order to try other products they have a nice clearance section as well. Im in love with this company standards policies and procedures yay for the Pride they real can live up to that name by me because they take pride in us the consumers

9 years ago

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Jim San Mateo, CA

I ordered a product from Puritan's Pride . I used RetailMeNot coupon code. for some reason it did not go through.I called them and spoke to Jennifer.She immediately corrected the mistake and applied the discount. I could not have been treated better.The discount was exceptional but she offered no excuse or argument, she just made sure I was completely satisfied. I can only give them the highest rating.

11 years ago

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Joseph Gadberry Columbia, SC

Been using them for decades with not a single problem. Some people complain simply because they are bad people. These products have great reviews on most sites. They're prices are the best which is probably why their competition posts bad reviews about them.

4 years ago

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Dispenser Amarillo, TX

I have been using them for years. I began using them when a Pharmacy CE touted them as being one of the companies whose contents matched the labels. Good priced, fast deliveries and seemingly good products. I never had a reason to contact customer service, so I cannot speak to that.

8 years ago

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tobi Williams Ovid, MI

I have purchased numerous vitamins from Puritan's Pride over that last decade and have never had an issue. I have always received my product before the anticipated delivery date. The vitamins and other products purchased have been amazing.

8 years ago

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Yahya

NO COMPLAINTS. Great quality products I forgot how little I paid for everything after using for so long. When I looked at my invoice again I was dumbfounded that it was so cheap for the quality they provide. Don't waste your money, shop there!

9 years ago

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Ron Montclair, CA

Good product, good prices, very good quality according to Consumer Lab. Never had the problems that others on this review have had, so doubt they exist. Not very likely their vitamins would cause any more bloating than the most expensive. My orders have always come via USPS & on time.

9 years ago

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George Meyers

I've shopped at many sites for health products this one seems to be top-notch keep up the good work Puritans pride you've got me as a customer thank you very much.

9 years ago

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BOB RUSSO Chandler, AZ

Have been a client for 25 years. Have Never had a problem. Great service great products and price . Would love to see how products are made ?

6 years ago

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Mark Maxey

I have tried other brands and by far Puritan pride is the best quality best pharmacology and the best supplements on the market .

9 years ago

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Becky St Louis, MO

I order Puritan's Pride products for myself and my pets. Love the products, prices and customer service. I cannot wait to try their essential oils.

9 years ago

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Tari

This company by far is the best to order from. Their prices are great and the products have all been awesome. Wouldn't buy anywhere else.

9 years ago

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William Coskrey New Orleans, LA

Great prices; great selection; great service -- and, best of all, amazing customer service! Thank you!

10 years ago

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Toniann Minafo Pinellas Park, FL

I have been ordering from Puritan's pride for years. I have never had any problems with this company.

11 years ago

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N Hinton Tuscaloosa, AL

Never had a problem. I've been purchasing from them for 3 years.

9 years ago