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Puritan's Pride

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70 User Reviews

3.3

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Author: Kaitlyn Short

LAST UPDATED: January 28th, 2022

Puritan's Pride is headquartered in Long Island, NY, and has state-of-the-art facilities across the U.S. Puritan's Pride has been in business for more than forty years and manufactures over 1,200 high-quality vitamins, minerals, and other nutritional supplements with ingredients sourced from around the world. Whether you are looking for a probiotic, weight loss supplements, antioxidant supplements, nature's bounty, or another dietary supplement, Puritan's Pride has a product to fit your needs. 

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The Good

  • Easy-To-Use Website
  • Great Help for the New Customer
  • Hundreds of Vitamins, Supplements, and Minerals
  • Delivery Options
  • Promotions and Discounts

Easy-To-Use Website

Puritan's Pride's website is among the best. Its website is where to buy Puritan's Pride's products. Although this company still will sell its products through companies like Walmart, the majority of its customers take advantage of its online store. The site allows customers to find and easily access their vitamins and supplements. Its website is easy to maneuver, has very few ads, and clearly states its promotions to help the customer get what they want and need. Whether it is for sports nutrition or looking for pet products this company makes it easy to navigate and find what you are looking for on its site.

Great Help for the New Customer

With an emphasis to help provide overall health and wellness to its clients, Puritan's Pride has created an easy-to-use web interface that helps new and returning customers navigate simply and easily through its website. 

Knowing many individuals do not understand what they are placing into their body, it created a tab titled Health Goals. This tab was made in order to help those looking to improve a specific function of the body learn and find the best product for them. Like for example if you are wanting to lose weight you would find vitamins for you on the Diet and Lifestyle page. The individual product pages contain additional information about each product, including label information, ingredients, uses, benefits of product use and customer reviews.

Hundreds of Vitamins, Supplements, and Minerals

Puritan's Pride offers products in the following categories: Vitamins & Supplements, Herbs, Minerals, Aromatherapy, Coffee & Tea, Health & Beauty, Healthy Foods, Pet Products, Weight Loss, and Sports Nutrition. This company offers hundreds of supplements from brand names such as Nutraceutical, and Nature's Bounty.

Among this company's most popular products, Puritan's Pride also carries tons of different providers of vitamin c, multivitamin, active hexose correlated compound(AHCC), fish oil, folic acid, amino acids, and hundreds of others. This company offers most of these supplements, vitamin, and herbs in tablet, capsules, or gummy form allowing you to have more options to decide when choosing.

Delivery Options

With all online shopping, shipping can be a pain. This company has made its shipping process efficient and it is stated clearly. This company ships both domestically and internationally. Domestic shipments have a base rate of $4.95, and, for an additional charge, faster delivery is available via 2nd Day Air or Next Day Air service. Shipments to Hawaii, Alaska, Puerto Rico, and the Virgin Islands will incur an additional $4.99 surcharge, though. Puritan's Pride offers three domestic shipping options:

  • Ground - 3-9 business days
  • 2nd Day Air - 3-4 business days
  • Next Day Air - 2-3 business days

International shipping costs vary depending on the weight of the order and its destination. Total estimated freight costs will be displayed during checkout so you'll know what you'll pay before completing your order. Unless otherwise noted, free shipping offers do not apply to international orders.

For convenience, Puritan's Pride also offers three localized websites in Japan, Australia, and the United Kingdom - if you'll need your purchase shipping to one of these locations, you'll find it more convenient to shop directly on the localized sites.

International shipments will take anywhere from 2-6 weeks to arrive depending on the country - check the website for full details. If you need help while browsing, the Puritan's Pride customer support phone number is featured in the site header - or you can check the Help Center for information about shopping, shipping, returns, ordering, managing your account and technical support. There is also a direct link that will take you to order tracking if you're checking on the status of your package.

Promotions and Discounts

The Puritan's Pride homepage features at least three different promotions at any given time. These change periodically, so you'll have some flexibility on the types of products you can receive discounts on. You also have the option to sign up for the mailing list - if you do so, you'll receive exclusive access to sales, coupons and healthy lifestyle news. Additional discounts can always be found if you google "puritan's pride coupon codes".

In addition to its promotional discounts, Puritan's Pride also offers a Price Match Guarantee, and a satisfaction guarantee (not a money-back guarantee). If you find that another online vitamin store offers a lower price, call Puritan's Price and it will match that price. Note that some sites are excluded - see the website for full details. Like Swanson Health Products, Puritan's Pride has a generous return policy. You'll be able to return the unused portion of your unwanted product within one year of the purchase date.

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The Bad

  • Negative Reviews
  • No Price Match
  • Few Ratings on Products

Negative Reviews

This company has a mix of reviews that we have seen, though not all bad, this company has a lot of negative reviews to take into account. Customer's reviews have mainly been about not receiving their order, difficult customer service, and the discontinuation of its price match guarantee. These negative reviews are common throughout the industry as hundreds of thousands of items are being shipped throughout the world, but it is something that this company especially is having difficulty with.

No Price Match

Price match, offered by many companies in the industry is something customers love. Although Puritan's Pride's pricing is very competitive some of its competitors can offer a better price for some of the same products. There are a lot of other things to take into account when looking at the price so just because one company says its pretty much the same thing it doesn't mean that they are totally truthful. We trust Puritan's Pride's supplements and would recommend researching why some of its product may be more expensive before changing companies.

Few Ratings on Products

Puritan's Pride features the option for users to review and leave a star rating for each product they try, however, many products don't have reviews or ratings on them. Although this is not common on its most popular products when looking at some of its new or less popular products you may not have the added benefit of considering the experiences of other customers when making your buying decision.

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The Bottom Line

Puritan's Pride offers a plethora of products. Whether you want to lose weight, enhance performance, or simply find health supplements with natural ingredients, you'll find a fitting product. Puritan's Pride offers a generous 12-month return policy and several shipping options to choose from. Although it has some negative reviews, and no price match, it does offer a great website, promotional discounts, and is helpful for brand new customers work on their health goals. Puritan's Pride is a great option for anyone looking to find a supplement that is for them.

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User Reviews

Star Rating

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2.7

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70 Reviews

Review Breakdown

5 grade

29%

4 grade

7%

3 grade

10%

2 grade

9%

1 grade

46%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Stein A. Holtbakk Citra, FL

Puritan Pride’s customer service is as bad as it gets. I have been buying from them for decades, but lately ordering on line has been very difficult. A couple of months ago I placed an order and received an order number. That was all I got. My shipping address did not match my billing address, which has been the case for many years, so no order was sent, no contact made to straighten this out, just sat on the order, hoping for I do not know what. I called and spoke with a sales manager that said someone would contact me within 24 -48 hours. No callback. I received two emails that told me how busy they are and that since I had received a callback all was well. I did not receive a callback. So my time buying from Puritan Pride is over. In the early years it was good. Now, as they told me they are very busy and it shows in the way they treat their customers.

5 years ago

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Joseph C Cahan Spartanburg, SC

I have been a loyal customer of Puritan's Pride for about 20 years, NO MORE! On the morning of 4/16/19 I purchased $207.54 worth of vitamins from them on line. Later that afternoon I started receiving overdraft notices from my bank in my email. I pulled up my bank account and they charged me 25 times $207.54 for a total of $5,188.50! I called their so called "customer service" located somewhere in the middle east by their accents. And to make a long story short, I've spent well over 5 frustrating hours on the phone over the past 7 days and still don't have my money back. Their customer service personnel give you nothing but false promises, fake apologizes and massive hold times while accomplishing NOTHING. And forget about ever talking to the same person twice or a supervisor or anybody in the corporate office in NY. That won't happen. They STOLE over $5,000 of my money that I need for day to day expenses and could care less about it. Not only am I DONE with Puritan's Pride but I'm telling everybody and will continue to write reviews everywhere I can, over and over. They should call themselves Puritans Disgrace or Puritans Thieves. Joe C.

7 years ago

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Bree Brentwood, CA

Same problem as the last person. I ordered 4 days ago, was billed, never received an email confirmation but i have the order # saved. I have emailed every day for the past 4 days asking for a confirmation email with my recent order # and when it will ship and they keep sending me the email confirmation for the order prior to that and saying that it was delivered... but won't send my recent order. These are supplements that are vital to my health. I hate puritan's pride. I've been a loyal customer for years but now they are getting worse and treat me like garbage. Avoid them! They flat out stole my money and won't refund me or send my order. I've emailed them the confirmation # so many times!

8 years ago

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Thomas Milligan

I placed an order with Puritan’s Pride on January 4, 2017. Their website acknowledges the order date (see attached). After 3 days of not hearing anything, I called customer service. Their customer service is in the Philippines, so I had to struggle to understand the representatives. I mean, these customer service reps are USELESS. They just repeat the same script over and over. They don’t promise ANY action to address the problem at hand. I called customer service 3 more times over 3 days. Once, during business hours I was connected with someone named Debbie, I think, who was in the U.S. Debbie also assured me the order would ship that afternoon. Needless to say, it did not. Meanwhile, my credit card had already been charged 2 days prior to this. Later that evening, I called customer service in the Philippines again and received the same robotic response from the customer service representative. I asked to speak to a manager and she again started to repeat the same response. Now, my blood was boiling. I demanded to speak to a supervisor. A supervisor named Edmar came on the phone. I explained the problem. He offered no solution nor recourse and repeated the same script as the customer service rep. As of now, it has been 5 days since the order was placed and it is still sitting in the warehouse, according to the Puritan’s Pride website. I am out $70. as of 2 days ago and nothing has shipped, despite promises for the last 3 days that the order would ship, first yesterday and then today. I DO NOT recommend doing business with this company. I am in my 60s and have done most of my shopping online for the past decade or so and this has been one of the top 3 or 4 worst customer service experiences of my life.

8 years ago

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Randy Croston Fairfax, VA

I have ordered from this company for years and have never had a problem, until now. I ordered 4 items, one of them was Saw Palmetto. When the shipment arrived November 23rd I had St. John's wort which I did not order, and no Saw Palmetto. I replied to the email Puritan sent to me that said satisfaction is 100% guaranteed. I told them the error. One week went by and not a word. I then sent an email directly to their customer service. They replied and apologized. They asked me if I still wanted the Saw Palmetto or a credit. I said to please send me what I ordered. That's been two weeks ago and nothing. I'm going to dispute the charge on my cc and never order from them again.

8 years ago

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Pat Kennedy Lilburn, GA

LOUSY Experience and I tried to post my REAL review on another site and it would not accept my HONEST review even after I re-tried 4-5 times! This is the review I tried to submit on the other site! Old favorite NOT up to par! Lousy or dishonest business practices! Something is ROTTEN IN DENMARK! Good business practices have slipped by the wayside! I used to order a lot from them years ago, but since placing an order in July and not finding all the items in my shipment (but the items were checked off on the packing slip), plus after reporting the faux pas to them and receiving an Email telling me they would ship the items (which I was told were on back order) and still not receiving them, even though I checked their site and the items are definitely back in stock, I'm PO'd!!!! Plus, their phone system sent me to the Philippines! I'm not a happy camper! I have done a search on the web to find other suppliers and have found several items cheaper and in better quantities!

9 years ago

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kphar West Chester, PA

The reason you don't see many product reviews is that Puritan's Pride won't post them. Products that do have reviews, have old reviews. 2017 reviews are few and far between even on their so-called "top rated" and "best seller" items. Also note there seem to only be 4+ star reviews on the search results pages. Or that a product has not been reviewed at all. However, if you click a product, you may see that there have been reviews. This is the excuse they give for not posting your review: Due to FDA, FTC, or other governmental regulations you agree not to submit and we cannot accept reviews that include medical or disease claims such as making the claim that a product treated, cured, or prevented a disease or condition. Please see our guidelines for examples. https://puritanspride.ugc.bazaarvoice.com/content/3330-en_us/guidelines.htm Their example approved review, "It helps my joints..." is not a far cry from their example rejected review, "No more discomfort..." but OK.

9 years ago

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Mike Gardener

I find the products you can order are good BUT the service to Canada is terribly expensive !!! Shipping is far more expensive (usually 14.00 for several items !) than the flat rate of $9.00 or less from Swanson or 5.45 flat rate from Lucky Vitamins or just 3.00 from iherb ( for 1 item from them ) I also find Canadians do not get the benefit of some Sale items. When a 3 for 1 sale is on we can only order 1 item (because of Canadian Custom rules ). This one item has the same cost as getting three of the same items. Come on Puritan Pride you MUST prorate for 1 item when Canadianns only have 1 item allowed of a particular product !

9 years ago

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Glenn Andrew

I purchased 170 dollars worth of product, I attempted to do on line but at the end I was instructed to call. They did not have a copy of what I tried to order on line so I had to go back to the site to get the codes. After placing the order it was all I could do to get off the phone with them trying to sell me more stuff, I was 45 min. in all. When they took my address they got it wrong ie Tuscan instead of Tucson and the number was off by two. One of the items made it some how but the balance did not. I called to find out what is going on they said they would need to consult the delivery people, 3 weeks still no product, refund, or call back.

9 years ago

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Jody North Sutton, NH

I am thoroughly disappointed with this site. They have great deals and their products seem to be of good quality; however due to their inefficiency I can never tell for certain. I ordered some items about 5 days ago and was so eager for my package to arrive, i decided to check its status. Upon being unable to do so, I decided to give them a call. After a million years of waiting on the line, the rep i spoke with told me my order never went through because of some issues with my credit card and that a follow up email should have advised me of such. I informed her that i did in fact receive a follow-up email but all that was included in said email was an expression of their appreciation of my purchase. I won't be attempting to purchase anything off this site again for fear that i get my hopes up for the arrival of a package that will never get to me.

11 years ago

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Heather Pier Newcastle, CA

I ordered 168 dollars of products back in early Oct. I have not received my package (it's almost Dec) so I called and spoke with 'Jason'. Jason told me that they had accidentally sent my package to Albania. (I live in the US.) No problem, just refund my money. But no, Jason refused to do that. I asked to speak with a supervisor. I waited a full half hour before they hung on me. I have called back and am on the phone with Sara who is refusing to refund my money. So I've asked Sara to refund my money . She put me on hold AGAIN. TERRIBLE CUSTOMER SERVICE.

4 years ago

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Sandy Giske Patterson, NY

Puritan Prides coupons are not very reliable. I recently purchased $52 worth of vitamins because I had received an email coupon that I thought clearly stated $10 off a $40 dollar purchase and would be automatic. That is not what happened. I contacted their customer service department and they said that I could not use the $10 coupon because I had a buy one get one free offer. I believed that if I purchased $40 worth of merchandise I would get $10 off regardless if there was a buy one get one free item as long as it was over $40 dollars. Their customer service was awful.

7 years ago

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James B La Jolla, CA

They used to be customer friendly and highly efficient at delivering the product. Now they've gone from good to horrible. I ordered almost $300 worth of supplements 7 weeks ago and it barely got here today and 1/5 of what I ordered is missing. I called Puritan's Pride to be told that those items are no longer offered at the price they were 7 weeks ago and that some of the items are not in stock. This doesn't not even convey the whole story of this nightmare.

7 years ago

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James

I have been purchasing Puritan's Pride products for years using their Price Match Guarantee. I called today to place my annual order and they no longer match Swanson Health Product prices. They refused my order today stating that they no longer match pricing with Swanson. Puritan's Pride removed their Price Match Guarantee from their website this year because too many people were matching pricing so said the customer service manager.... very disappointing. Puritan.com is no longer my source of vitamins and health products. I will be purchasing from swansonvitamins.com going forward.

8 years ago

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Retired Blaine, ME

I called to find the origin of the ingredients in the vitamins. I get a scripted nonsense response from someone that barely speaks english. After bouncing around numerous phone numbers, I finally got through to Puritans actual office. When I asked the origin and about purity and quality, I was put on hold and transferred to that sane scripted non English speaking call center. My conclusions: if they can sell 3 for the price of one (buy 1 get 2 free) then the product can't be as good as what you buy from a reputable health food store.

8 years ago

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Daeja South Bend, IN

I will not be using this site again. I bought Some oregano capsules, and have not received them. I bought Activated charcoal soap on the same exact day, and got the soap alone. I bought it the same day, and so it should be here with the soap. There should be no reason why it isn’t here. Puritan pride needs to get it together, before they have no one buying from them. I’ve read many bad reviews, and I should have known better than to have used this site. Unacceptable on both ends to be frank.

8 years ago

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wayne shaw

I cannot recommend this company. I placed my first order only to find out there was a issue with my credit card and the company cancelled my order. They could have let me know that there was a problem and we could have corrected it quickly. No communication what so ever. Only when I gave them a call to see what happened with the delivery was I informed of a problem. I wonder if they are aware of Amazon, Costco, the vitamin shop or several others that provide much faster deliveries and better customer service. Wayne Shaw

9 years ago

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Zaza Conroe, TX

Placed an order with Puritan's Pride after getting an email from Brad's Deal about a good deal, received the confirmation from PP then nothing else. Eleven days later I email the company and the next day I receive an email saying "We were unable to verify that the billing information provided matched the credit card information. For security purposes your order has been cancelled." So I guess they have better things to do than inform me my order had been cancelled. And I have better things to do than order from Puritan's Pride again.

9 years ago

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Kim FL

They sent me an email promotion is $10 dollar credit to my account with the $50 dollars purchase . By the time I checked out $54 dollars purchase, they have not credit my $10 at all, I call them and they said.. oh their's the tiny fine print under neat of a huge ..huge number 10 dollars credit awaiting for me in my account, is for theirs own brands only. Bad business to scam their own client :(

11 years ago

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Peggy Kelly Abilene, TX

I ordered leg circulation supplement in May 2017 and still have not received them. Pretty disappointed in this company. Everytime I call to cancel and get refund they say 4-6 weeks it will be in and obviously that's not true. I used to like ordering from here now not so much.

8 years ago

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Elena

They were good until few months ago when deliveries started getting awful with products leaking inside the box and missing items for which I have been charged. And now the missing item hasn't shipped to me as promised twice by the customer service. I have been their loyal customer for more than 10 years but I am so ready to drop them!

9 years ago

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Su Plymouth, NY

I had ordered a international package from Puritan Pride on April 22, 2017, but still May 24, 2017 I did not get my order. I called customer service, they answer my packaged sent on May 8, 2017. The very late delivery, I will not shop the store again.

9 years ago

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Ka La Angier, NC

I ordered some stuff on 1/3/2017. Website never updated shipping date. Called the company's toll free number and spoke with Customer Service. I was told my stuff shipped 1/7/2017 and I should receive 1/11/2017. Not happing with website shipping update status and very unhappy with slowwww shipping.

9 years ago

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d levin Miami, FL

I thought using a carrier that you have to be home to receive a low price order, was obsolete. I have my shipping address preformatted with paypal, to properly show the correct apt# , but informed it didn't. I think their service is sub par.

10 years ago

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zenaida ALEJOS Chula Vista, CA

I was told i would be reimbursed for $11.22. but the person spoke with lied. Management/company policy. wasn't truthful on what the person said. Thanks anyway received your $6.27 check. I believe that will be my last order. Please do not email me anything. VR, sad customer,

10 years ago

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Adrian Allen

This is the worst company I ever had to deal with. Customer service tells you that they are going to do something and they don't. Shipping time sucks I could have went to my local vitamin shoppe and had what I needed the same day not wait for almost 2 weeks to get what I ordered. I will never use this place again. Buyers beware.

11 years ago

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Susan Braun Pine River, MN

Still waiting after 3 months and 2 phone calls assuring me, I would get credited for retuning my order. No credit, and it cost 12.29 to send the order back with a tracking number. Not happy.

9 years ago

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jeff ching El Cajon, CA

wasted 25m on the phone trying to order a product then at end says out of stock could not place order. horrible english speaking sales person and just did not have it together.

10 years ago

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juma Springfield, VA

be careful on ordering as they have steps that lead to permanent repeating orders that get charged automatically. everyone loves this as it just makes life so easy for the cheating sh#ts at PP.

11 years ago

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scoops

Just been charged £138.00 import duty for our order. Not mentioned at the time of ordering. Company ignored 3 e mails regrading this. Buy somewhere else

10 years ago

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Christian Viollaz San Francisco, CA

I think that they should get paid once we received our order. It will take an easy two weeks and more by the time you place your order.

9 years ago

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Faye Bowen Trabuco Canyon, CA

I was not satisfied with Probslim... not only did they give me nausea and was bloated all the time. I would not recommend this product

10 years ago

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