iHerb

Placed an order and said it was delivered but I never got it. They said they are sending it out again, no word on how it won't end up at the wrong place again. I had to figure out how to open my own investigation. I do believe the package was delivered to my neighbors house but they said they don't have it and now it's awkward between us because I have on camera the person stopping at their house to drop my package. I will never order from this company agin. I have to wait 2 weeks when I already waited one. And they just refunded my money at first or tried to with no offer of sending the products I ordered. I don't know if the company used to be better but I am not impressed. Hard to get a hold of people through their stupid chat set up sometimes, and they will not give you any real response like a real person if you blast them on Social media or reach out to them. They just direct you to their stupid contact page. I am going to try Lucky Vitamin or Vitacost next. Iherb SUCKS.

Placed an order and received an email it was delivered. I open the box and my order isn’t inside, just paper. This is absolutely unacceptable, and quite frankly disrespectful that someone at iherb knowingly labeled and taped an empty box having only placed paper inside, then had it shipped off. What would you call it if you walked into a store, handed a cashier your money, but that cashier didn’t give you the item or items you paid for? It’s robbery. Furthermore, you can’t speak to anyone via phone in customer service, and I’m now having an issue trying to get a refund going through the online process they have set up. If this is how they operate, it’s absolutely pathetic and nobody should spend a penny with this business period. I notice responses from iherb on negative reviews here, and let me just say there’s no excusable explanation for shipping an empty package to a customer who chose to do business and spend their hard earned money with you. Whoever reads this that’s interested in buying from iherb STAY AWAY and take your business/money elsewhere!

This used to be a reliable company, but they’re shifty thieves now, so I made an account specifically to warn people here. I am dealing with the same things so many other people here have noted: I put in an order, was charged for it, and have since been unable to log in again, check tracking, or get either of those two issues resolved. Why? Because they have no customer service. They officially have no phone customer service, and do not respond to emails. If you send them messages on social media, they’ll respond after taking a full day, with generic responses, giving you the runaround, so they effectively have no customer service whatsoever. The recent negative reviews I see for them are exactly the same thing, being experienced by various other people; deactivated accounts for no reason, runarounds, no customer service, no products arriving, and no resolutions. I’m just glad I didn’t spend thousands of dollars with these crooks and liars. I have no idea why they choose to act like this. Had they just been honest and run their business normally, I’d have continued ordering from them and giving them my business. They did things dishonestly and are scammers, so I’ll never spend another penny with them again. Why do this? Dishonest, thieving, and shady. Stay away from this company. Order #913583415

iHerb has been reported by Google as a company that has been closed down. In addition, iHerb does not have live customer service representatives to address customer service issues and problems. iHerb will accept returns and will send those same returned items to other customers. This is very unsafe due to the nature of the COVID-19 Pandemic that the world is currently experiencing. iHerb is a very dishonest company and are selling items and products under false pretenses. They have gotten so desperate that they are using Walmart as a disguise to sell their products on and make you wait 48 hours to receive any form of a response. This is terrible for consumers and very damaging to Walmart's company image.

I ordered items on May 27, 2020. I chose expedited shipping and they were to be delivered no later than June 3, 2020. I received a very deceptive email the same day I made the order that my order was shipped. That was a lie, only a label was created. I contacted their joke of customer service through email on June 1 and wanted to cancel the order as it had never been shipped and the response I got back was that you can't cancel the order once it is marked shipped (even though it was never shipped). It was then shipped on June 2 and an estimated delivery date was for June 8, then June 9 and now I found out it won't be delivered until June 10-11 2 weeks after I ordered. They used UPS Sure Post which is NOT EXPEDITED shipping and takes very long to receive as it has to go from UPS to USPS. I called UPS and they said that they never received a notice to pick up the shipment until June 2 and this was the fault of iHerb not them. Why would they tell customers that the order would be expedited shipping and then use UPS sure post? This is a very deceptive company and I will never be ordering from them again!

Horrible wouldn't begin to describe the nightmare experience I've had with iHerb on my last order. My credit card company shows and has confirmed that iHerb charged me nearly $300 for an order they never shipped. I sent them multiple emails including a screen shot of the charge on my account and they still say I wasn't charged. I don't think they even checked. They blamed a "technical issue" for never shipping the order and cancelled the order rather than upgrade the shipping to get it to me sooner which still would have been a week late. This is continuing to take time almost every day to try and get this fraudulent charge they've been notified of and sent proof of removed from my credit card account. There is NO way to talk to anyone at iHerb, all communications are now online putting you at their mercy of dysfunction. Unbelievably bad business and one of the worst experiences with an online merchant ever. What makes this even worse is that this was a domestic order to Colorado and I'm a long term customer that consistently places expensive orders. I would give them negative stars if the review site allowed. Don't risk your time and money ordering from iHerb when there are so many other options available.

I have just had the displeasure of receiving a duty charge from the post office (UK) because my order, WITH mailing fees, amounted to £19. NOW I have been slapped with an ADDITIONAL £12 to retrieve the order. Somehow, SOMEone did not read that order correctly and tacted on the mailing fees as a TOTAL to be subject to duty. CLEARLY they only had to put the goods amount. I spoke to an iHerb customer service representative (California, USA) and she relayed that they are not responsible for the duty charges. No matter HOW many times I tried to explain that the actual order amount was less than the allowed amount, I was told that this was not their responsibility. I then explained that I would be sending the order back. She responded that shipping fees etc would not be refunded, which would total the amount of the order-- FULL STOP!! So now I am stuck with PAYING DUTY FEES (their own cock up) which is not worth the amount of the product initially and I CANNOT send the order back without losing the total cost (shipping and all) of the order! DO NOT ORDER FROM THIS COMPANY. YOU WILL BE DONE.

My experience was the same as most of the other reviewers. Horrible customer service! I was shipped the wrong items! I placed an order of six items at about $70. I received two items of nothing that I had ordered. You can only chat online or go back and forth in emails. The emails went back and forth for 2 weeks. The information I was given was continuously conflicting. I was told to keep the two wrong items or donate them and that my original order would be shipped. It never happened! When I emailed them to see where my order was I was emailed back that it would not be shipped until I sent the two wrong items back at my expense! I informed them that I would take it up with my credit card company at this point and then they sent me return shipping labels. I still have not received my order! I am deleting their app and never again doing business with this Company. You buy cheap, you buy twice!

actually ZERO stars! this company has a very bad business model that goes like this: sell stuff online but hide behind a firewall. don't let your customers speak to a real person. use 'chat' for customer to communicate with people in some foreign country who have pretty good english but who are a little sloppy, a lot dependent on the notebook of scripts, and who are - all in all - pretty useless at customer service. don't bother to communicate when a customer mistakenly puts in a p/o box as an address - just ship the item and have it returned by ups. my worst online purchase experience in years of ups & downs online. WORST. one of those days when i wish that i were a billionaire - just so i could buy the company and revamp it, firing everyone who made the underlying decisions to cut the 'service' right out of the heart of 'customer service'!

Wrong item/problematic website/worst customer service Worst customer service ever, bunch of incompetent people who do not even read your messages properly nor take any effort to satisfy your basic rights. Never had problems with them until 2 days ago, after receiving an order placed 8 months after the previous one. That's probably why I did not have problems with this company sooner. And after doing a short search for reviews on them, I can see that there are plenty of people being screwed by them lately even worse than me. Hence why I had to voice my experience for you all to see how terrible they are and in hope that people will unite maybe even to take a civic legal action against them to hurt them in their pockets (because that's how you truly change companies and then hopefully the competition in the market takes over) for compensation of all of the customers' time wasted in meaningless attempts to rectify problems that are caused by them in the first place and the consequent great amount of distress they impose with their attitude. Finally, I leave here the exact transcript of my formal complaint letter that sent them and that I intend to follow through with further legal action if necessary. "To whom it may concern On 07/05/2019, I purchased 2 KAL B12 bottles from au.iHerb.com. When I received the package on Monday 13/05/2019, I opened the box to find that the product I purchased was missing and someone packed 2 boxes of tea instead. If the person had packed a different product of the KAL brand would be understandable, but this is of such an unbelievable, ridiculous incompetence that I don't know how it is even possible. Immediately I took a picture of the open box and the products and then I logged on the au.iHerb.com website to follow the process of requesting the reshipping of the product I ordered. But not only their packing department is incompetent, their web-developers are as well because I tried to submit the request 3 times unsuccessfully (of which I took a screenshot) before I was forced to contact them through their normal contact form to solve the issue, not to mention this is not the first time their problematic website gave me issues to use it. Then, after sending the complaint through their website contact form demanding the reshipment of the correct product, someone named Jonathan A. decided for himself to lodge a refund claim which I never requested and without the GST. He also completely ignored the fact I had already explained that I tried to request the reshipment through the process on their website under my account and told me to follow this process in the future. Furthermore, he said: "we are unable to reship the merchandise as we want to avoid any additional fees or problems with customs that could be incurred when reshipping items." Then, I immediately replied that they in fact are able to reship, not only because they already provide this option, but also because I had already paid the GST fees when I placed the order and whatever extra costs that the reshipment may incur is theirs to cope with because this problem is their fault in the first place. I told in bold letters that I would not order again and reminded them that it is their job to resend it. The next day I receive a reply from Yuka S., who also completely ignored that I had already said I would not order again, saying that I would have to pay for the whole order again to only then receive the refund for the GST, ignoring the fact that I would have to pay for shipping if I was to accept this imposition. I understand that under the Australian Consumer Law, when I buy products and services they come with automatic guarantees that they will work and do what I asked for. I have the invoice/receipt, the picture of the package and the products I received, the screenshot proving that your website is faulty, and all the emails I exchanged with the incompetent team of customer service. As I said in my last email replying to said Yuka S., this is the very least you can do to fix this problem YOU CAUSED: 1- Cancel the refund process IMMEDIATELY, which I NEVER requested. 2- Issue the RESHIPPING of the 2 KAL B12 bottles that never came in my original order. 3- Send along the label to send back the 2 boxes of tea that I never ordered. (If you carefully read the emails exchanged, you will notice how none of your people even touched on this subject since my first email) 4- Make sure it's not the same incompetent person packing the order to guarantee I will receive what I already paid for. If you still decide to follow through with this refund, not only you will have to refund the GST fee I paid and you did not include in the refund order, but also a considerable financial compensation for all my time you wasted in trying to solve this and the stress you caused. If I do not hear from you within 5 working days, I will lodge a formal complaint with Consumer Affairs Victoria and/or report my issue to the ACCC." After a lot of back and forth, they followed through with their imposed refund, even though I exhaustively said I did not want it and demanded the reshipment of the missing product. Ultimately, they are trying to compensate for their incompetence and lack of professionalism by flooding review websites with 5-star reviews, which is the lowest move any company can make. If you check other review websites, they are making this a common practice. Already reported on this to Trustpilot twice, but I think anyone with good discernment can clearly see these reviews are fake.

I'm very disappointed with iHerb! It was recommended to me but I will never order there again! I purchased raw probiotics for my baby, that I knew has to ship and be kept in cold all the time but to my surprise it arrived with no icepacks! I contacted iHerb customer service to complain and request my money back. The customer representative told me that the raw probiotics don't have to be shipped in icepacks!!!! Even after quoting the note on the box "SHIPPED COLD to ensure your probiotics Arrive Alive and Stay Alive" twice, he repeated to me that they don't have to be shipped cold. I was shocked!!! I requested a refund through their website and was DENIED!!!! Unbelievable!!! This is what the customer service emailed me: "We apologize for this issue, however, we are denying your request. The items on your order are not temperature controlled products. They advise storing in a cool dry place for storage, not for shipment. The products would not be affected by temperatures. There is no mention on our website that this item is shipped with an ice pack." NO WAY I will give these raw probiotics to my baby!!!!

My new wife and I were looking for a place to renew a couple of her vitamins that were low. I discovered iHerb from a Google search. The prices were decent and shipping was free and was estimated to arrive in two days, so we decided to place an order and set up an account. We checked her credit card and saw the order was 'pending' five days later so we logged in to check the status of our order. It said our account was inactive and to contact customer service. We called iHerb's customer service and was told that they had no information about why our account was inactive but that they cancelled our order. I verified with them that the vitamins *were* in stock. I asked why the order was still showing in 'pending' on our credit card and the said it could take several days for it to come off. I said if you didn't want our business, why didn't you send a courtesy email to let us know so we could get my wife's vitamins elsewhere before she ran out (her arthritis flares up badly when she runs out of her supplements and then it takes a week or more to get back into her system)? No response. Be *very* wary of this company. When a company won't let you check the status of an online order and refuses to communicate via email, those are two really big 'red flags'. I'll chalk up this cancelled order as a 'precautionary tale'...

*****BUYER BEWARE****** If there was an option to not even have a star I would pick that first and foremost. Where do I start with my experience with iherb? Well let's start from the beginning when I purchased multiple products being sent to Canada. Select Canada as country. Select English as language. Select Canadian funds as currency. Select all the products that I'm looking to buy and listed under Canadian funds. My total is given to me in Canadian funds. Next thing I know is my Visa statement is showing US funds. An $82 difference. Iherb what is the point of me selecting the country I live in with the currency I need if you're going to charge me US funds either way? This is very dishonest and not accurate. I wish I would have read online reviews before purchasing with this company. As I can see from many other reviews this is an ongoing occurrence. I then reached out to them via email to see what they could do to help me fix this problem. I got the same response over and over again "sorry this happened, sorry for this inconvenience " no indication that they wanted to help me get my money back. No other Solutions. No other customer service ways of potentially offering me something off my next order or returning any type of money to me for the difference of the exchange and the mistake from their website. I have screenshots of my order showing that my order was in Canadian funds. I have a screenshot of my bank account showing the $82 difference coming up as US funds. To summarize my experience... I ordered products assuming that they were being sent to Canada with Canadian funds with a Canadian address but yet still charged US funds. Connecting with the company to see how they could help me... Ended with them basically telling me that they would pass this along to better improve the next experience? Not sure how that's helpful to me. I will now be taking my experience to every social media outlet to warn other people. Before you order products from this company read all of these reviews. Find another company to order from. I would never suggest to order anything from this website to anyone I know.

Have been a long-term customer with iherb for over 12 years. Always had great service until recently. Was placing a large order and had a simple question, so I attempted to phone their number. The phone number no longer works, and I have not received an email response from customer service in over two weeks. I also noticed with the last order that it took three times longer for my items to arrive. My orders always arrived within four days maximum but took almost two weeks the last time. About six months ago, they pulled one of my reviews due to something like it not being medically proven. Mind you, that review had been up for years, so I don't know why they would have had a problem with my review after all that time, especially since what I wrote could be backed up. Sadly, after many years of being happy with their service, I will be finding a new supplier. Their online chat function supposedly has 24/7 support, but I don't even show this option on my end any longer. There appears to be no way to contact iherb!

I ordered on IHerb for international shipping with DHL. Package has been refused by receiver due to exceeded DHL clearance fee. IHerb arranged with DHL office to destroy the package in stead of returning it back to IHerb without even asking me if I agree. So, I will not receive any refund. I've lost my money payed for the order without any notification or excuse. They even did't contact me to ask me if I agree. The customer service is zero. They don't answer me to my requests about details of this arrangement. And THEY BLOCKED MY ACCOUNT IN ORDER TO AVOID A NEGATIVE COMMENT! I definitively advise to avoid this company. There are a lot of competitors, so, no problem.

This company has changed in the last few months from responsible in filling orders accurately and shipping as well.they have now become a nightmare(& I do not use that term loosely).did not fill my order completely sending less then 2 percent. When contacted customer service by email was told they have no phone customer service only email and chat.after literally 25 emails back and forth and 1 chat,was still told my order was complete and delivered(which it had not) even though I forwarded them the delivery server('lasership') email confirming they had only received electronic order 4 shipping but no rest of the product ordered 2 b shipped.iherb had separated order into 2 orders. I now have a claim with pay pal 2 recovery my money.please be aware of doing any business with this company!

Horrible customer "service". I've bought from iherb before and it was fast easy and convenient. This time? Absolute a pain! Horrible customer service, being told one thing by one agent to be told the complete opposite by the other. I have yet to receive my purchase and it's been 1.5 months. When I asked for a refund I initially was told yes and that I would get an email shortly to confirm. I never got that email so I contacted them again to get an update. They kept giving me the generic responses but no actual information. Until one agent tells me they can't refund because the purchase is with the shipper because it was not able to deliver my purchase, even though they had all the necessary information but they won't shop it back to the company because of shipping fees. So now my purchase is on hold with the shipper until I confirmed my address. Told them I wanted a refund instead as I purchased my products with another company seeing that I was told initially that I would get a refund. Now it's a no go. So gave them my address again and I'm still waiting.

I had been waiting for about a month for products ordered from iHerb. I attempted to go into my account to find out what is happening only to find that I am locked out of my account. I had to use their poor service of 'live chat customer service' to find out what is going on. She was not able to tell me anything other than she has no idea why I have not received my products ordered over a month ago, nor was she able to tell me why I am locked out of my account. She referred me to send an email to some other department. . . . Seriously!!! Are you Not customer service. Anyways, Very Bad Experience. No live people to talk to ever. Took my money and did not deliver products. I now have to contact my bank and see about recovering those funds!

They have great products at great prices, and I was using them for months to buy my vitamins on a regular basis. Then, DHL used a third party delivery service and my package went missing. DHL closed the file because someone had faked my signature and the delivery driver said that she "delivered it, tell her to check her front door or mailbox". Well, we access the front door to check the mail box DAILY. To this day I have not received my package and my expected delivery date was 2 weeks ago. Iherb claims they still have to investigate this further, it is a maelstrom of irresponsibility!!! Their customer service has proved to be nothing but a run around.

I am still waiting to recieve my order that I placed almost 2 weeks ago! I will never order from this company again. There are so many better places online that actually ship out what you paid for, unlike iherb. Go to Amazon or Walmart or Swanson vitamin instead. When I emailed customer service about it they asked for my current shipping address, as if I did not already give them all of that information when I ordered. I sent back my address and they said thanks and thats all so far. Then they email me with a survey to review their shipping practices. It will not let me enter in that I have not recieved my package yet. I think I am getting scammed and will never order from this company again.

My rewards are down to $0 after their initial contract that REWARDS WERE FOR LIFE!!! I used to earns $1000's every month, get all my shipments 100%free, freebies, plus pay rent, savings, disposable income. (top earners made $100,000+/mo, not me) It all started with bad mgmt changes and in 2009 it dwindled with no freebies and poor packaging, damaging all soft items sent with heavies. Now their rewards are a joke. plus PRICES HIKES, discontinued faves and no more buy 4 of same for 25% off. STOP SHOPPING IHERB, EVERYONE!!! Let's make their sales go down 50%, they'll be stuck with merchandise, will have to go back the way it was. They should of paid rewards to US RESIDENTS ONLY!! Instead, They been screwing us Americans by SENDING OUR US $$$$$ abroad (like obama, STUPID, STUPID!!!) & by flooding the reviews with massive foreigners, coupon spammers and Russian hackers. Let's hit them were it hurts! DO NOT SHOP IHERB!!! Now Whole Foods is cheaper. Guy above: WHERE DO YOU NOW SHOP.....??????!!!!

My rewards are down to $0 after their initial contract that REWARDS WERE FOR LIFE!!! I used to earns $1000's every month, get all my shipments 100%free, freebies, plus pay rent, savings, disposable income. (top earners made $100,000+/mo, not me) It all started with bad mgmt changes and in 2009 it dwindled with no freebies and poor packaging, damaging all soft items sent with heavies. Now their rewards are a joke. plus PRICES HIKES, discontinued faves and no more buy 4 of same for 25% off. STOP SHOPPING IHERB, EVERYONE!!! Let's make their sales go down 50%, they'll be stuck with merchandise, will have to go back the way it was. They been screwing us Americans by SENDING OUR US $$$$$ abroad (like obama, STUPID, STUPID!!!) & by flooding the reviews with massive foreigners, coupon spammers and Russian hackers. Let's hit them were it hurts! DO NOT SHOP IHERB!!! Now Whole Foods is cheaper. Guy above: WHERE DO YOU NOW SHOP.....??????!!!!

I ordered 3 bottles of capsules, but next day received an (ÜRGENT issue with payment) email saying my credit card details were incorrect and please re-enter details. Well I was charged twice. Contacted them and was told the overcharge would be credited to my account. A few days later I received another delivery, which my husband signed for as I was out, or I would have refused it, so wrote again and was told I could send it back. Return postage was $23.75 from Australia. Order was $26.00. so not a proposition. I have placed 3 orders with them in the last 8 months, so no loyalty to regular customers. They offered me $10 off next order. As 600 capsules are 12 months supply, and I will not be dealing with them EVER again, decided to warn others. HAPPY CHRISTMAS grinches @ i Herb

After receiving an email from iHerb that my package was delivered, I looked everywhere. Couldn't find it. As I was driving out of my complex (310 homes) I saw my box, lying at the guardhouse, in the hot Florida sun. I've tried to contact iHerb but customer service is non existent. I'd like to return the products and get my money money. I'm so sorry I ordered with this company.

Ordering was very promising online, shipping to the UK. However they never delivered the products and refunded me the cost of products but not postage. Personally I think this is a scam company that doesn't ship the product and pockets the postage cost to make profits. I got no courier reference so they cannot prove otherwise. Avoid this bunch of fools like the plague.

Awful! One if the worst experiences i’ve had in a while. Ordered prenatal Mother to Be vitamins. Received expired ones. Contacted them, they ordered re-ship. Never got it. Paid $93.45. Contacted them multiple times, continue hearing the order is in transit. Well, one month without vital vitamins during my pregnancy. Awful, awful, awful. Save your money, patience and time. Avoid at all cost!

site not working, orders not processed, customer support is oxymoron would not accept either of my credit cards, which I know are good. So I used paypal, then iherb would not let me ship to a different address, then the order never did charge my paypal credit card even though I got email from iherb saying order confirmed and that they will tell me when it ships. First response from customer support was no help. ive sent three more emails and customer support no longer responds. I will not use them again.

**BEWARE! I do not recommend iHerb. They cancelled my order because I did not give them an authorization that was sent to my bank. When I contacted the bank they told me that they couldn't provide me with it, that it is classified information for the merchant, iHerb. In short, iHerb is supposed to gain the code from the bank and they are sloppy and lazy. I talked to iHerb customer support and they told me that other customers are forced to use Apple Pay or Paypal. BEWARE!

My order came 6months late and after I wrote emails and emails months earlier warning iHerb that I physically won't be able to receive my package this late, because I won't be in the country after 5 months they refused to refund me, and now 6 months later their "policy" no longer covers refunding me. So I just lost 50 euros, because italian customs take 5 months to release a package. Zero understanding from iHerb's customer service.

was very excited to find this company and its "promised" quick shipping times.. placed and order next morning found not only my order cancelled by them and my account deactivated..found no way to call Customer service instead found chat the only method of communication. Time was essential on this particular order.. found same product at Amazon for close to same price and at least fulfilled deliver times

I agree with the good reviews...when things go well. BUT it turns out that the negative reviews are true as well. After ordering several times in Canadian funds and paying as billed—-this time they charged me $280 on a $205 order!!! This time the took the order in Canadian$ as posted on the site and then billed my credit card in US$ So they are good until they suddenly aren’t. A risk I won’t take again. I should have been more careful and not dealt with a company that has no customer service phone access. So different from dealing with responsive companies like Amazon.

I tried to place an order, but when I went to register since I do not have a mobile # (along w/20% of the population) they would not allow me to order. In two decades of internet shopping they are the first ever company to require that to order. They don't even allow customers to speak to a person; just chat (I tried it & it was like speaking to a scripted response) or email.

HORRIBLE customer service! It’s like they weren’t even listening to what I was saying they just kept saying the same thing to every email I sent. Just a bunch of empty promises. They don’t take action to correct errors, they forgot all about me so I have to email them after a week has gone by (they told me they would get back to me within 72 hours) then they tell me none of what I was promised was even processed! NEVER BUYING FROM THEM AGAIN!!!!

new customer, $20 order, 3 days later i tried to log in to track it, could not log in, account 'deactivated' it says, i got no email from them at all in those 3 days, found out from chat link on their site that this happens with new accounts sometimes, online reviews confirm it happens ALOT, and now that i read other reviews this company sure is a waste of your time, glad they didn't ship the order with items missing like other reviewers, go elsewhere

iHerbs knows nothing regarding customs rules although selling their products abroad. I have not received collagen, since they did not know and did not bother themselves to know how to fill in the declaration for this. When I contacted the customer services and told them what to do and to fill, they ignored me replying every time the same things in different wording as well as saying that this is my responsibility to check custom rules in my country. Highly not recommended.

Very disappointed with iherb's response to their mistake in delivering my order. I ordered LAST WEEK and received confirmation of a deliver date of 3/6 or 3/7. Instead, they JUST placed the order TODAY, 3/7 and it hasn't even left their warehouse yet! Now I won't receive it until the 3/12 or 3/13!! Customer service only consists of chat or email... You cannot speak to anyone on the phone. They referred my issue to their "management team" which has a 24-48 hour response. I am NOT HAPPY. I will not risk the progress I have made with my health by trusting this company.

I have been a customer since 2007. No longer able to call about a problem. Spent over an hour trying to just place an order because my password wasn't working. I was able to get into my iHerb account earlier this morning . An hour later I wasn't able to sign in. I spent over an hour trying to contact customer service. Ha! The live 24/7 help was horrible. I will never order from iHerb again.I'm so sad to lose a company that was wonderful not long ago. I can't understand how they are getting 5 star reviews, right now. Must be robots or something.

I was customer of iherb for over 20 years and not anymore. Their customer service has gone down hill if you have any problems like; never getting or receiving an order and i wasted a whole lot time via chat with them to get a refund after weeks contracting them about the issue. Reason why tracking was never updated. Shocking customer service from a painfully dysfunctional team

My first and last order from Iherb... When I've ordered from iherp there were a couple of options for a delivery- next week delivery £11 or standard delivery I choose a standard delivery and when I got the package they charged e £17,20. When I asked them why do you say that ''fees may apply upon delivery'' you don't actually tell us that we have to pay £17,20. We are in 21st century, about to go to Mars in the next decade or two, and you are telling me that you can't do a research and tell me I have to pay £17,20 when I get 2 jars of minerals ??

They simply refuse to cancel my account!! It is unbelievable. They will only deactivate so that you can easily reactivate. I spent a week of effort and in the end, they simply refused saying we cannot cancel your account!! That is unacceptable and I have never heard of an internet company refusing to cancel an account (in recent times). They have awful customer service.

They dont tell you there will be a very high customs charges. By charging in £ and using the UK flag this misleads customers to think you are dealing with a UK company with no mention of custom charges until you are hit with a huge bill. If you refuse it and send it back they dont refund as they charge more than the cost of the order for the returns cost. Overpriced and cheaper elsewhere. Horrible company. DONT BUY

Iherb has taken numerous products back from me over the years. They have fresh products, and fast delivery. I am not happy with them doing away with alot of their "loyalty program" amounts, and on their "Rewards Program" they show you a $ amount, but alway "pending" so you never get it. For those 2 reasons they have gone way way down in my book. I give them ZERO RATING! I use Pureformulas.com and Naturalhealthyconcepts.com Both have good prices, good rewards program and ALWAYS FREE 3 DAY SHIPPING!

SCREWING COMPANY!!!! This company screw people. They charge $8 international shipping but then DHL charge you $200 custom fee, storage fee..... They did not mention anything in shipping. They do not even have a phone number to contact them. I had to chat with them lying to me that they will solve the problem, apologizing. They told me that they will send me an email with the solution but they did not. If you want to give you money back they ask you $8 shipping plus $81 return fee. We all should report this company to not screw other people.

I bought six bottles of tea tree oil from Iherb and one bottle came in broken with strong scent of tea tree all over in the box and some bottles even with labels peeled off. I contacted them through the chat on their web site and the rep refused to accept all the bottles for return. Instead the rep said she could accept the broken bottle only. They were supposed to be a gift for mom, so I just threw all of them away. Stay away from Iherb.

I placed an order and received the wrong product. I sent the wrong products back to them and the tracking shows they received them. STILL NO REFUND OR CONTACT FROM THEM. There is no way to call customer service to get any answers. I am out almost $50.00 I have sent three emails and still no contact from them!

I don't know what is happening with this company, how they ship the goods and why they now pass to Poland instead of Germany as they did before, but every order is hold by the customs. iherb doesn't provide any help and doesn't even know where the order is.

THE WORST SHOPPING EXPERIENCE EVER!! - They say 2-3 days delivery, but actually all orders takes more than a week even If you loved 2 miles away. - They don't have customer support phone numbers to call and check your orders.. all done through chat or email :( I DON'T RECOMMEND THIS TO ANYONE

Had a very disappointing experience ordering liquid Calcium and getting the order where the bottles were smashed and leaked all over other products. iHerb declined the reship of the item telling that "their system doesn't allow to reship one bottle". Awful customer service.

I was supposed to recieve my order between the 13th-18th of February. It’s the 23rd and still no sign of my order! My supplements schedule has been interrupted because of this delay. Won’t use iHerb again, completely unreliable.

ZERO customer service - I got the same generic response three times from three different people and it didn't even answer my question. They are very very slow at fulfilling orders. Give them a miss - totally not worth the headache you are guaranteed to get when you order with them.