Name: iHerb
Rating: 2.0

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Paul Mars St. Petersburg, FL

site not working, orders not processed, customer support is oxymoron would not accept either of my credit cards, which I know are good. So I used paypal, then iherb would not let me ship to a different address, then the order never did charge my paypal credit card even though I got email from iherb saying order confirmed and that they will tell me when it ships. First response from customer support was no help. ive sent three more emails and customer support no longer responds. I will not use them again.

6 years ago

Reply from iHerb

Dear Valued Customer,

Cards are often declined for several reasons such as not enough balance, not approved for international or online purchases, or not passing our security protocols. Any issue with the cards should be checked with the financial institution associated with them as the error is not occurring from our side.

We hope you received the customer support you needed regarding your order payment with PayPal and the shipment of the order.

We wish you nothing but the best of health and apologize for any inconvenience you encountered while shopping with us.

Jun. 24th, 2021

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Ashley Fowler

**BEWARE! I do not recommend iHerb. They cancelled my order because I did not give them an authorization that was sent to my bank. When I contacted the bank they told me that they couldn't provide me with it, that it is classified information for the merchant, iHerb. In short, iHerb is supposed to gain the code from the bank and they are sloppy and lazy. I talked to iHerb customer support and they told me that other customers are forced to use Apple Pay or Paypal. BEWARE!

6 years ago

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Veronika

My order came 6months late and after I wrote emails and emails months earlier warning iHerb that I physically won't be able to receive my package this late, because I won't be in the country after 5 months they refused to refund me, and now 6 months later their "policy" no longer covers refunding me. So I just lost 50 euros, because italian customs take 5 months to release a package. Zero understanding from iHerb's customer service.

7 years ago

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Jdolan Carson City, NV

was very excited to find this company and its "promised" quick shipping times.. placed and order next morning found not only my order cancelled by them and my account deactivated..found no way to call Customer service instead found chat the only method of communication. Time was essential on this particular order.. found same product at Amazon for close to same price and at least fulfilled deliver times

7 years ago

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Señor Cerro

I agree with the good reviews...when things go well. BUT it turns out that the negative reviews are true as well. After ordering several times in Canadian funds and paying as billed—-this time they charged me $280 on a $205 order!!! This time the took the order in Canadian$ as posted on the site and then billed my credit card in US$ So they are good until they suddenly aren’t. A risk I won’t take again. I should have been more careful and not dealt with a company that has no customer service phone access. So different from dealing with responsive companies like Amazon.

7 years ago

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Westside Seattle, WA

I tried to place an order, but when I went to register since I do not have a mobile # (along w/20% of the population) they would not allow me to order. In two decades of internet shopping they are the first ever company to require that to order. They don't even allow customers to speak to a person; just chat (I tried it & it was like speaking to a scripted response) or email.

7 years ago

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FrustratedConsumer Santa Rosa, CA

HORRIBLE customer service! It’s like they weren’t even listening to what I was saying they just kept saying the same thing to every email I sent. Just a bunch of empty promises. They don’t take action to correct errors, they forgot all about me so I have to email them after a week has gone by (they told me they would get back to me within 72 hours) then they tell me none of what I was promised was even processed! NEVER BUYING FROM THEM AGAIN!!!!

7 years ago

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ray Liverpool, NY

new customer, $20 order, 3 days later i tried to log in to track it, could not log in, account 'deactivated' it says, i got no email from them at all in those 3 days, found out from chat link on their site that this happens with new accounts sometimes, online reviews confirm it happens ALOT, and now that i read other reviews this company sure is a waste of your time, glad they didn't ship the order with items missing like other reviewers, go elsewhere

7 years ago

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Olga

iHerbs knows nothing regarding customs rules although selling their products abroad. I have not received collagen, since they did not know and did not bother themselves to know how to fill in the declaration for this. When I contacted the customer services and told them what to do and to fill, they ignored me replying every time the same things in different wording as well as saying that this is my responsibility to check custom rules in my country. Highly not recommended.

7 years ago

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Coralee Parrish Bradenton, FL

Very disappointed with iherb's response to their mistake in delivering my order. I ordered LAST WEEK and received confirmation of a deliver date of 3/6 or 3/7. Instead, they JUST placed the order TODAY, 3/7 and it hasn't even left their warehouse yet! Now I won't receive it until the 3/12 or 3/13!! Customer service only consists of chat or email... You cannot speak to anyone on the phone. They referred my issue to their "management team" which has a 24-48 hour response. I am NOT HAPPY. I will not risk the progress I have made with my health by trusting this company.

7 years ago

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Alicia Sacks San Diego, CA

I have been a customer since 2007. No longer able to call about a problem. Spent over an hour trying to just place an order because my password wasn't working. I was able to get into my iHerb account earlier this morning . An hour later I wasn't able to sign in. I spent over an hour trying to contact customer service. Ha! The live 24/7 help was horrible. I will never order from iHerb again.I'm so sad to lose a company that was wonderful not long ago. I can't understand how they are getting 5 star reviews, right now. Must be robots or something.

7 years ago

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Eddie Newman Lake, WA

I was customer of iherb for over 20 years and not anymore. Their customer service has gone down hill if you have any problems like; never getting or receiving an order and i wasted a whole lot time via chat with them to get a refund after weeks contracting them about the issue. Reason why tracking was never updated. Shocking customer service from a painfully dysfunctional team

7 years ago

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Dimitar

My first and last order from Iherb... When I've ordered from iherp there were a couple of options for a delivery- next week delivery £11 or standard delivery I choose a standard delivery and when I got the package they charged e £17,20. When I asked them why do you say that ''fees may apply upon delivery'' you don't actually tell us that we have to pay £17,20. We are in 21st century, about to go to Mars in the next decade or two, and you are telling me that you can't do a research and tell me I have to pay £17,20 when I get 2 jars of minerals ??

8 years ago

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Jon

They simply refuse to cancel my account!! It is unbelievable. They will only deactivate so that you can easily reactivate. I spent a week of effort and in the end, they simply refused saying we cannot cancel your account!! That is unacceptable and I have never heard of an internet company refusing to cancel an account (in recent times). They have awful customer service.

8 years ago

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maxine pye

They dont tell you there will be a very high customs charges. By charging in £ and using the UK flag this misleads customers to think you are dealing with a UK company with no mention of custom charges until you are hit with a huge bill. If you refuse it and send it back they dont refund as they charge more than the cost of the order for the returns cost. Overpriced and cheaper elsewhere. Horrible company. DONT BUY

9 years ago

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Jared Sumptner Waxahachie, TX

Iherb has taken numerous products back from me over the years. They have fresh products, and fast delivery. I am not happy with them doing away with alot of their "loyalty program" amounts, and on their "Rewards Program" they show you a $ amount, but alway "pending" so you never get it. For those 2 reasons they have gone way way down in my book. I give them ZERO RATING! I use Pureformulas.com and Naturalhealthyconcepts.com Both have good prices, good rewards program and ALWAYS FREE 3 DAY SHIPPING!

9 years ago

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Irena Las Vegas, NV

SCREWING COMPANY!!!! This company screw people. They charge $8 international shipping but then DHL charge you $200 custom fee, storage fee..... They did not mention anything in shipping. They do not even have a phone number to contact them. I had to chat with them lying to me that they will solve the problem, apologizing. They told me that they will send me an email with the solution but they did not. If you want to give you money back they ask you $8 shipping plus $81 return fee. We all should report this company to not screw other people.

10 years ago

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David Yoo Orange, CA

I bought six bottles of tea tree oil from Iherb and one bottle came in broken with strong scent of tea tree all over in the box and some bottles even with labels peeled off. I contacted them through the chat on their web site and the rep refused to accept all the bottles for return. Instead the rep said she could accept the broken bottle only. They were supposed to be a gift for mom, so I just threw all of them away. Stay away from Iherb.

10 years ago

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Merry ,

Wonderful!!!!!! The order was delivered so quick and easy.. no stupid questions or mistakes. all is great! thx

5 years ago

Reply from iHerb

Dear Valued Customer,

Thank you for taking the time to leave a review of us! We appreciate you shopping with us and we wish you the best of health.

Jun. 24th, 2021

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Sandra L Cross Madison, OH

I placed an order and received the wrong product. I sent the wrong products back to them and the tracking shows they received them. STILL NO REFUND OR CONTACT FROM THEM. There is no way to call customer service to get any answers. I am out almost $50.00 I have sent three emails and still no contact from them!

6 years ago

Reply from iHerb

Dear Valued Customer,

Carriers may dispose of the packages and mark them as sent due to the expense of shipping costs. However, we would love to look into this further for you. If you still require assistance, please do not hesitate to contact our Customer Support team who should be able to look into this further for you.

Jun. 24th, 2021

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triste

I don't know what is happening with this company, how they ship the goods and why they now pass to Poland instead of Germany as they did before, but every order is hold by the customs. iherb doesn't provide any help and doesn't even know where the order is.

7 years ago

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MIKE WILLMAKN Marina del Rey, CA

THE WORST SHOPPING EXPERIENCE EVER!! - They say 2-3 days delivery, but actually all orders takes more than a week even If you loved 2 miles away. - They don't have customer support phone numbers to call and check your orders.. all done through chat or email :( I DON'T RECOMMEND THIS TO ANYONE

7 years ago

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Elena Sinelnikova

Had a very disappointing experience ordering liquid Calcium and getting the order where the bottles were smashed and leaked all over other products. iHerb declined the reship of the item telling that "their system doesn't allow to reship one bottle". Awful customer service.

7 years ago

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Farida

I was supposed to recieve my order between the 13th-18th of February. It’s the 23rd and still no sign of my order! My supplements schedule has been interrupted because of this delay. Won’t use iHerb again, completely unreliable.

7 years ago

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Chantal Roberts

ZERO customer service - I got the same generic response three times from three different people and it didn't even answer my question. They are very very slow at fulfilling orders. Give them a miss - totally not worth the headache you are guaranteed to get when you order with them.

7 years ago

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Emmanuel

Ordered some items. The arrived one months after the predicted arrival date. Some products did not have an expiration date and when i contacted them they asked me to send pictures etc. and at the end asked me to contact the manufacturer. Poor service don't seem to care about their customers

7 years ago

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Anne Coventry, CT

I never received my purchase although they claimed that I had. When I tracked the order it was delivered to a different town 23 miles from my location. They did not respond to emails. I contacted Discover Card and Iherb provided them with shipping information, not an actual tracking document that only says it was delivered, not where.

7 years ago

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Joe Gorski

Product was sent quickly however it smelled bad, it had spoiled. I contacted iHerb to return it and either get a refund or a different product and they DENIED the refund. I will never shop there again. When I googled the warehouse, it does not have A/C on the roof and is across the road from a sewage treatment plant. Never again.

7 years ago

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john Franey Makawao, HI

I ordered a simple 2 ounce tincture from this company a month ago. Still hasnʻt shown up via U.S. mail. All inquiries to the company have been returned with robo-emails explaining this is not there problem. No sense of any customer service values. DO NOT ORDER ANYTHING FROM THEM period!

8 years ago

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Nadia Socarras Manakin, VA

Charged me twice for one item I asked for a refund then refunded me and charged me again just a freaking scam don’t risk losing your money here for a site to have more bad reviews then good don’t take a chance I should of looked up the reviews first for this site then I wouldn’t of bought anything wont be buy anything else from here

8 years ago

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J Bov

I would not use iherb if you are out of the US. I ordered to Thailand based on a friends recommendation and never received the product. Customer service has been giving me the run around and will not return my money. I do not recommend this company.

9 years ago

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Gamal Mohamed Staten Island, NY

Unlike other companies, the volume iherb write on the product is per serving (not per capsule) and their serving usually 3 or more capsules. So beware of their trick read carefully to be sure you're paying for what you need.

5 years ago

Reply from iHerb

Dear Valued Customer,

We apologize for any confusion you may have encountered. On the product display page, we offer a complete view of every item, ingredients and serving breakdowns, manufacturer contact information, etc.. While there is always room for constant improvement, we have equipped customers with all the product information they could obtain.

We appreciate your feedback, however, and will pass it to the appropriate teams to raise awareness of your concern. We wish you nothing but the best of health.

Jun. 24th, 2021

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Barry Northrop Naalehu, HI

iHerb service and policies have gotten worse over time. I can no longer do business with them. Failed shipments, improper refunds, increased costs. I can't do business with them anymore. They used to be a lot better.

8 years ago

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Deeti Vyas

iHerbs IS NOT an ethical and transparent company. DO NOT EVER SHOP FROM THEM. THEIR CUSTOMER SERVICE IS PRACTICALLY NON EXISTANT. ITTHEY ARE VERY DISHONEST IN THEIR DEALINGS AND JUST WANT YOUR MONEY. .

9 years ago

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Eddie O Grady

This company has terrible customer service if your delivery goes missing..they deny all responsiblity and just pass you from one customer service representative to the next

8 years ago

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Diego Miami, FL

Another victim from Iherm, sent item to a wrong address and try to chat to someone there and automatic say no staff available. Never again

7 years ago

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sara

there is no customer service on the website they charge me twice and I sent many emails without any response from their side

9 years ago

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Jonathan Goldstein Oak Ridge, TN

NEVER RECEIVED ORDER AND IT WAS A GIFT FOR CHRISTMAS!

8 years ago