Name: Evolve Vacation Rental
Rating: 3.4

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Ruthanne Sanders El Mirage, AZ

The home we stayed in was great. All the information was there. Could not have asked for more.

5 years ago

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MW Flid Chapel Hill, NC

Terrible experience with this unethical company. They will steal from owners and guests alike. Their pandemic response has been shameful. PLEASE take your business anywhere else. You have been warned.

6 years ago

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Cindy Chickasha, OK

We have used Evolve for several trips now. Everything is up front and exactly how it should be.

7 years ago

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Dwight R Moore Inman, SC

What a great company n people to work with I recommend Evolve vacation rentals to everyone

7 years ago

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Omar B. Gastonia, NC

Booking is super easy and efficient! Listing descriptions and photos are 100% accurate.

7 years ago

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Connie Florence, MS

It was quick and easy - fast response time - information that was provided was helpful

7 years ago

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Alexis Cuellar North Port, FL

this is the worst place in earth very unresponsive and the only think that matters is taking your money there advertisement are fake the property don't look the same scammers stay away

7 years ago

Reply from Evolve Vacation Rental

Hi, Alexis - Thank you for taking the time to speak with our team about your experience. We're very sorry you had trouble checking in and that the property was not to your liking. We are reviewing the issues you've raised and will be working with the owner to make sure they are addressed. Thanks again for your time and consideration. Best - The Evolve Team

Mar. 21st, 2019

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Flower lady Starkville, MS

Prompt with replies, notifications, checking, policies....always on time and perfect!

7 years ago

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Erica Brooklyn, NY

The lady I spoke to on the phone answered all my questions an was very informal.

7 years ago

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David A Rancho Mirage, CA

Very happy with the service that David A Provide for me . Thank you for your help

7 years ago

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Baldwin Bobe Pensacola, FL

Luke listened to my concerns and was able to provide answers that resolved the problems I reported.

7 years ago

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Den Chicopee, MA

One of the worst property management company. Had so many issues with them, don't waste your time and money on this people. Customer service will tell you lie after lie. Just horrible experience.

7 years ago

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greg kneedler Gallatin, TN

Dealing with them was great ,the only kick was the beds were hard as a rock, i think my beach chairs felt better.

8 years ago

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Todd Rabin Forest Hills, NY

I books my stay with Expedia. I did speak to Evolve and was delighted with their customer service.

8 years ago

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Pam Mount Orab, OH

Very helpful, professional and friendly service. I will definitely book again thru Evolve.

8 years ago

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Becky Coubrough Tucson, AZ

Great communication although it was a little confusing going through HomeAway and Evolve.

8 years ago

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habib alfraiheen Englewood, CO

its the best customer service if you have any question. There is no wait time and easy to help.

8 years ago

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Pat Kussman Amherst, WI

I don't have any complaints. They did the job they were supposed to. Everything went good.

8 years ago

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Mark Broomfield, CO

Evolve was easy to use and communication was fine. No issues checking in or out.

8 years ago

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Marie Janko Crotts Kent, WA

Refusing to transfer dates to the new weekend, even though dates are available. Secondly, poor customer service. Thirdly, they refused to respond to my requests For help in this matter. Worst booking service ever.

9 years ago

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Hblum MN

It was very easy to book through evolve. I received information about the booking in a timely manner.

4 years ago

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Jacqueline Nikles Birmingham, AL

Evolve was easy to book with and communication was very good. The cabin was great, just as described.

4 years ago

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Shelley Armstrong Spokane, WA

Booking was easy and communication was great. I will use Evolve to book vacation rentals in the future.

4 years ago

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Literally Infinite Hughson, CA

They changed their rental agreement in December and they are trying to apply the new rental agreement to reservations before December. Avoid this company at all costs!

6 years ago

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James Webb Norcross, GA

Liars and Renegers!!!! Absolutely terrible (non-existent) customer service!!! Been on phone for a week can’t get an answer or callback!! I PAID $1800!!!!

6 years ago

Reply from Evolve Vacation Rental

Hi James, we're so sorry for the frustration here. Our teams are receiving an extremely high volume of requests right now and are working around the clock to help. We see that you were able to work everything out with Mathias. Please don't hesitate to reach out if there's anything we can help with in the future.

Mar. 23rd, 2020

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Dustin Charlotte, NC

This company’s customer service and it’s policies are awful. They were not accommodating whatsoever. I would not use again or recommend to any traveler

6 years ago

Reply from Evolve Vacation Rental

We're so sorry to hear that, Dustin. We are doing our best to offer fair policies to our customers as we navigate the COVID-19 crisis. If you have an upcoming trip, please feel free to submit a request in your guest account and we would be more than happy to help you reschedule or offer you a booking credit that you can use to travel up to two years down the line. While we can't share a URL in our response, you can find instructions on how to do this by clicking the alert on the homepage of our website.

Mar. 23rd, 2020

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Maureen Yueh Tucson, AZ

Evolve always answers the phone and the representatives are very knowledgeable!

6 years ago

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DMorris Smithfield, NC

Booking our vacation was simple and we didn’t incur any problems or issues!

7 years ago

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Laura Aurora, CO

David was very helpful. He explained the questions I had. Thank you David.

7 years ago

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S. Burnett Melber, KY

Awesome way to plan a vacation far from home & everything worked out perfect!!

7 years ago

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Eric Johnson Long Island City, NY

Worst host on Airbnb. Cancels guests' cancellation like it's none of their business. I would avoid this business at all cost -- hurts your property's reputation like no other

7 years ago

Reply from Evolve Vacation Rental

Hi, Eric - We are so sorry to hear you had a less than pleasant experience and we would like to put you in touch with our Guest Experience Team as soon as possible. At your earliest convenience, could you please contact our Guest Experience Manager, Rose, at 720.221.9674 or ? Thanks - The Evolve Team

Aug. 5th, 2019

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Judi Wright Frisco, TX

We rented a VRBO in Glen Rose, great service and experience.

7 years ago

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Jessica Mihm Kearney, NE

Great Experience! Easy to work with. Process was very smooth.

7 years ago

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Ken Bowles Edgewood, NM

started out ok now struggling to get any rentals and my other property a mile away is booked up that i manage adios muchachos

7 years ago

Reply from Evolve Vacation Rental

Hi, Ken - We're sorry to hear our performance didn't meet your expectations. It does look we were able to secure 38 bookings for you over the past 10 months, so we'd love to better understand how this compares to your other property and if there's anything we can do to earn back your business. Please don't hesitate to give us a call if you'd like to discuss things further. Best - The Evolve Team

Jun. 19th, 2019

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Brady Miller Saint George, UT

They do care about your experience. Handled issues that I had. Thank you.

7 years ago

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Theresa Littleton, CO

Evolve was extremely easy to work with - cooperative, friendly and prompt.

7 years ago

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NICOLE NELSON Woods Cross, UT

Great service and communication. Knowledge of properties and owners is helpful.

8 years ago

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Ron Tucker San Angelo, TX

Easy and it was easy to change original booking 100% satisfaction with Evolve

8 years ago

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Brandon Sparrow

First experience with Evolve, it was a smooth transaction with no issues.

8 years ago

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Krista Price Denver, CO

Helpful staff, answered all of my questions quickly and thoroughly!

8 years ago

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Theresa Heinlein St Louis, MO

Evolve vacation Rental was fantastic! Will use them again!!

8 years ago

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Ronald Johnson La Mesa, CA

Everything was fast easy and worked out fine!Would go this way again and in the future!

4 years ago

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Heidi W Charlotte, NC

Very easy to work with. Quickly responded to questions. Would definitely use them again.

4 years ago

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Christine Babb

Fist time to use Evolve and the process was easy!

4 years ago

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Susan San Anselmo, CA

Similar experience as others- lack of response with rental refund during this pandemic. Seriously poor customer service. Extremly disappointed!

6 years ago

Reply from Evolve Vacation Rental

Hi Susan, we're so sorry for the delay in getting back to you. Our teams are receiving an extremely high volume of requests right now and are working around the clock to help. If you haven't already done so, please feel free to submit a request in your guest account to amend your trip, and we would be more than happy to help you reschedule your trip or offer you a booking credit to use up to two years down the line. While we can't share a URL in our response, you can find instructions on how to do this by clicking the alert on the homepage of our website. Please rest assured that they will reach out as soon as they possibly can.

Mar. 23rd, 2020

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Sheri Wingert Westminster, SC

Very efficient, and prompt response to any questions.

6 years ago

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Sydnee Wasilla, AK

Haley was very helpful, polite, and easy to talk to.

7 years ago

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Teal Clemson, SC

Quick to respond. Friendly staff! Great experience!

7 years ago

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Mirandy

It was very easy to book with this company. No problems with the process.

7 years ago

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Jennifer Daugherty Fort Mill, SC

Customer service was extremely responsive.

8 years ago