Name: Evolve Vacation Rental
Rating: 3.4

star star star star_border star_border

noelle v milam Roanoke, VA

Evolve has definitely helped me get more rentals, however some of their policies are cumbersome, and they always seem to be severely understaffed or staffed by people who are poorly trained.

7 years ago

star star_border star_border star_border star_border

Aimee Montgomery Georgetown, DE

I had a rental property confirmed and paid for. 1 week before checking in I contacted the home owner to get the door code and was told the property was not available. This was remind you a week before checkin. No one contacted me before this happened. This left me with having to find another location very quickly and definitely not through this company. Will be warning future users not to use evolve. Very frustrating and dissatisfaction.

8 years ago

Reply from Evolve Vacation Rental

Hi, Aimee. We are so sorry to hear about the difficulties you experienced leading up to your trip. Our Customer Experience Team has attempted to contact you to apologize and learn how we can reconcile the situation, but they have not been able to reach you. If you have a moment, could you please call us at 877.818.1014 so we can be sure this does not happen again. Thanks - The Evolve Team

Oct. 10th, 2018

star star_border star_border star_border star_border

Rejeana Gvillo Memphis, TN

My friends and I booked a rental property in March 2018 (made deposits, received confirmation, etc). In September, the reservation was cancelled, stating that the room had been double booked; however, the room was in fact relisted at a higher price. They would not honor the original reservation. DO NOT USE THEM IF YOU PLAN ON ACTUALLY USING THE RESERVATION YOU MADE.

8 years ago

Reply from Evolve Vacation Rental

Thank you for taking the time to bring this to our attention, Rejeana. We would like to speak with you to better understand the situation, however, we can't find anyone with your name in our system. Could you please call our Customer Experience Team at 877.818.1014 so we can work towards a resolution together. Thanks - The Evolve Team

Sep. 14th, 2018

star star star star star

Sherry Wilkinson Holland, IN

Evolve made booking simple. Kept us informed of check in information and who to call if we had a problem. We even had a back up person just in case.

8 years ago

star star star star star_border

Chad Metzler Wayne, NE

We rented a house in northern California (Crescent City) and absolutely loved it. We were 5 minutes from the ocean. Booking and all interactions were very good.

8 years ago

star star_border star_border star_border star_border

James Dalfino Shelton, CT

If I could select No Stars I would. I have tried to block out a private booking that I took for my own property, only to have Evolve take a booking. When I contacted them to cancel this booking, they elected to charge me over $150 for a cancellation fee. This is unheard of. Their technology is poor, and you cannot automatically update your listing, but according to them, it becomes your (the owner's) fault. This is unfair and I am moving forward with a full complaint with the DCP and Attorney General's Office.

8 years ago

Reply from Evolve Vacation Rental

Hi, James - Thank you for providing your feedback. We understand you are frustrated with our policies, but owner initiated cancellations create a horrible experience for the traveler and we are forced to retain our booking fee to discourage this type of behavior. We've done a bit of research, and it looks like your issues with double bookings were due to fact that you continued to market your property directly after signing up for our service. We have a strict policy against duplicate listings because they can create fraud concerns with travelers and they often lead to problems with double bookings. Ultimately, it sounds like we were a bad fit for each other. Evolve was created for homeowners who want to eliminate the hassle of having to market and book their own vacation rental, and you appear to be looking for a supplement to your own marketing efforts. We're sorry to hear things didn't work out and we wish you the best of luck with your rental efforts. Thanks - The Evolve Team

Jul. 31st, 2018

star star_border star_border star_border star_border

Lisa San Ramon, CA

Do NOT use them under any circumstances. We had an issue with a Property Manager not being responsive, the home not being comfortable and as described and no advance notice of not being able to park near the unit due to street paving in the complex where the rental was. They have a no refund policy and their Property Managers lie and it's their word against yours. Stick to VACASA or any other and avoid this rental network at all cost. They have no interest in customer satisfaction.

8 years ago

Reply from Evolve Vacation Rental

Hi, Lisa - We're so sorry to hear you experienced some issues during your stay. We appreciate you taking the time to speak with our Customer Experience team about some of these concerns so that we can address them for future travelers. It sounds like you were able to come to a resolution and might be booking another vacation soon! Thank you for your time and feedback. Best - The Evolve Team

Jul. 6th, 2018

star star star star star

Blair Breaux Bridge, LA

Dealing with Evolve Vacation Rental was a very smooth and easy process. There were no issues and I have nothing bad to say!

8 years ago

star star_border star_border star_border star_border

Anne Marshall Reiffsteck Chicago, IL

As a customer, I recommend avoiding this company. They engage in fraudulent pricing tactics. This morning, I requested to book a rental property at the published rate of $255. They ignored my request all day, then "updated" the price to $332 per night. I called to find out why, and they were unapologetic about the intraday price increase. They refused to honor the rate that was published at the time of my booking request.

8 years ago

Reply from Evolve Vacation Rental

Hi, Anne - We're very sorry to hear about your experience when trying to book one of our properties. Though pricing and availability can change at any time, we understand the frustration of wanting to book a property only to have the rates increase before you've had a chance to reserve it. Thank you for taking the time to communicate with our team here at Evolve, and we are glad you're satisfied with the resolution. We apologize for the inconvenience this has caused, and look forward to assisting you with your next getaway.

Mar. 12th, 2018

star star star star star

Karin Warner Minneapolis, MN

The booking and rental experience was easy and fast. There were no unanswered questions or worries and made for a fantastic carefree vacation

8 years ago

star star star star star

Kent Moore

The home we stayed on the Big Island was fantastic. Great location, clean home, and the kids loved the pool. Best pool we’ve ever had in Hawaii.

8 years ago

star star star star star_border

Jillian Curry Depew, NY

Evolve made my weekend in Ellicottville very easy. All the necessary information was provided to me and I was easily able to contact my host. I was very happy!

8 years ago

star star star star star

Jean Detroit, MI

It was a great place to stay! We loved the view of the mountains! All of the amenities were great too - fireplace, kitchen, living room.

8 years ago

star star star star star

Rachelle Konz Strom Colorado Springs, CO

Great property, close to Breck but private cabin with own hot tub! The management company was organized and communicated really well.

8 years ago

star star_border star_border star_border star_border

Elizabeth Miquel

Evolve does not stand behind the properties on the renter's side and misrepresents the quality of the rental properties they managed. I rented an Evolve property in RI and we moved out after one night-dirty, moldy, smelled of mildew. We were forced to find another property that was actually habitable. Ruined our vacation, platitudes and terrible customer service--stay AWAY!!

9 years ago

star star star star star

Tracey Beachwood, OH

This was our first time booking with Evolve Vacation Rental. Everything from booking to checking in/out was so easy. Our rental was great! Would definitely use again.

4 years ago

star star star star star

Navii's Blu Cru Kilgore, TX

Evolve allowed me to find and book the best rental property with ease! All payment details were simple and out in the open! Will definitely continue to use this service!

4 years ago

star star_border star_border star_border star_border

Lisa

Beware if you are an owner!! They price your property like a Motel 6 (75% below market) and charge you a $250 cancellation fee even with 3 months in advance notice prior to guest stay and 15 minutes after booking…horrible customer service!!

4 years ago

star star star star star

Claudia Sias Peachtree Corners, GA

Very satisfied with Evolve vacation rental. Great company, awesome customer service. Will continue to rent from them.

4 years ago

star star_border star_border star_border star_border

Darian Sterns

This company is a ripoff! Their properties are crap! They don’t even provide the basic accommodations as you would get at the cheapest hotels, like towels! I will never rent a property from theses scam artists ever again! I would not advise anyone to rent through them.

4 years ago

star star_border star_border star_border star_border

Michael Norton Medford, NJ

Property not as advertised. Contacted property owner who could not correct deficiencies. Contacted Evolve about why they charged me twice for tax. Said one was for required insurance for $3000. Why could I possibly damage that would cost $3000? Emailed Evolve executive offices who have not responded.

5 years ago

star star_border star_border star_border star_border

Kristen DellaPosta , CT

DO NOT BOOK WITH EVOLVE VACATION RENTAL. They have the absolute worst customer service. I canceled a trip due to COVID travel restrictions and they are refusing to refund my deposit (which was over $1,000). Absolutely horrible customer service during such difficult times.

5 years ago

star star_border star_border star_border star_border

Nicholas Monette Smyrna, GA

In no way do I recommend this company. I had to cancel a reservation that I made 7 months in advance and did so within the acceptable time frame. My refund was denied. They likely book this space anyway in the future and get paid for this night anyway. This company should not only follow policy but do the right thing. Don't waste your time here.

5 years ago

star star_border star_border star_border star_border

Valentin Pysarev Sacramento, CA

This company is one big SCAM, they book you a cabin and then cancel it! And won’t give you your money back, even though THEY cancelled it. They forcing me to use their travel credit, but I don’t feel safe with this company. Check BBB, too many claims open with them. Going to small claims, see ya.

5 years ago

star star_border star_border star_border star_border

Tim Dunkin Killeen, TX

720 BBB complaints. Soon to be 721. Stole our money with their "guaranty". Horror stories everywhere online. I rented from VRBO and wound up with them. Never again. Rented a condo in Scottsdale. Could not stay there, place was covered in grease, pet feces and old food. Had to rent hotels and lost an entire day of our vacation.

5 years ago

star star_border star_border star_border star_border

Hannah & Cory Hoffstatter Saint Paul, MN

I was 60 days out from traveling to a large expensive rental for a family reunion in January 2021. I reached out to Evolve Mgmt to cancel as MN went into lock down due to Covid restrictions and they would NOT accommodate our cancellation. Very disappointed in this company and not being flexible during this very hard time.

5 years ago

star star_border star_border star_border star_border

Lavelle Johnson Orlando, FL

Evolve Travel has not responded to my emails or answered any of my phone calls. I paid $1800 in full for a trip thats has now been cancelled due to COVID 19, this company wont respond. With that being said do not book with them terrible non existent customer service.

6 years ago

Reply from Evolve Vacation Rental

Hi Lavelle, we're so sorry for the delay here. As I’m sure you can imagine, our teams are receiving an extremely high volume of requests right now and are working around the clock to help. I just had a look and can confirm that we have received your request, so there is nothing more you need to do at this time.

I also see that your check-in is about a week away. Our team is prioritizing guests with the most immediate travel plans, so they might take a little longer to reach out to you. Please rest assured they will reach out as soon as they possibly can, and thanks so much for your patience through all of this.

Mar. 23rd, 2020

star star_border star_border star_border star_border

Aubrey K Kansas City, MO

We were quarantined due to the virus and the place we were visiting was shut down. We had to cancel and yet were not offered a refund, but only a "credit," to use at a later time. AIRBNB and HomeAway are both offering full refunds to those affected by the virus. Evolve Rentals will not recover from this due to losing any returning customers.

6 years ago

Reply from Evolve Vacation Rental

Hi Aubrey, we're so sorry for the frustration here. Our current policy was created to offer a sustainable solution for all involved, and the credit we can offer you is valid for travel up to two years down the line. We hope this gives you the flexibility to travel again when you feel most comfortable.

Mar. 23rd, 2020

star star_border star_border star_border star_border

Elizabeth Knutson Eugene, OR

Actual owners tried to get us a full refund during this COVID-19 crisis, but Evolve said no way. They won't answer messages or calls. They keep referring to their policy that is of absolutely no help to anyone but themselves. I'm out 1,900 unless VRBO forces them to comply to customer complaints like Airbnb did.

6 years ago Edited September 14, 2021

Reply from Evolve Vacation Rental

Hi Elizabeth, we're so sorry for the confusion here. We are more than happy to facilitate this refund if the homeowners have agreed to one. We've shared your message with the team and we will be sure to reach out to you as soon as possible to help with this.

Mar. 23rd, 2020

star star star star star

Karim Amarshi Scottsdale, AZ

David at the customer service team is very knowledgeable and eager to accommodate any changes that the owners require.

6 years ago

star star star star star

Richard Nesconset, NY

Ease of booking the property was the best. We usually do rentals once a year and this was probably the easiest.

7 years ago

star star_border star_border star_border star_border

Stella arsenakos Brooklyn, NY

Evolve is terrible . I advertised my condo with them and they had hidden 3rd party fees that they never told us about . We got a bill for $600 from someone who claimed to manage the property with evolve . Then I made a referral to them and never received my $250 credit . Be careful do not advertise your property with them. BEWARE!!

7 years ago

Reply from Evolve Vacation Rental

Hi, Stella - We are sorry to hear you had a negative experience but appreciate you taking the time to let us know. It sounds like there may have been some confusion about a local service partner we introduced to you. We apologize if this was not made clear to you from the start, but any local service partner we recommend is not employed by Evolve and thus must have separate billing fees. Please let us know if you have any further questions or concerns. Best - The Evolve Team

Oct. 24th, 2019

star star star star star

Donna Maumelle, AR

Everything was just as promised! We had a wonderful visit. The home was PERFECT. In a wonderful location.

7 years ago

star star star star star

Tammy Bruyere Farmington, NM

Evolve was easy and efficient. Very good company to work with. I will definitely use them when I travel.

7 years ago

star star_border star_border star_border star_border

Bruce Andruchow

Would have went with no stars but it was not an option. Booked a trip with Evolve then had to cancel because of surgery they don't care no money back is there policy ,and VRBO insurance just kept coming up with excuses .Use to book al my vacations through VRBO now its air B and B for me .

7 years ago

Reply from Evolve Vacation Rental

Hi, Bruce - Thanks so much for making us aware of this situation. We are terribly sorry to hear about your surgery and subsequent cancellation. It sounds like our Guest Experience Manager, Patrick, has been working with you on this cancellation and we hope you are happy with the service he provided. Thanks again - The Evolve Team

Jun. 17th, 2019

star star_border star_border star_border star_border

Bob North Myrtle Beach, SC

Bad experience ! Made more money w/ local companies paying 20/25% . Evolve struggles to keep unit rented. If you call Evolve> Good luck ! (4) attempts for an hour yesterday and nothing but recordings! Had to cancel contract by email since nobody answers the phones.

7 years ago

Reply from Evolve Vacation Rental

Hi, Bob - We are sorry to hear you've had an unpleasant experience and want to get in touch with you as soon as possible to discuss your performance concerns. However, we are having trouble finding your contact information based on the name provided. At your earliest convenience, could you please contact our Owner Support Manager, Kara at 720.221.5292? Thanks - The Evolve Team

May. 29th, 2019

star star star star star

J Williams Ashland, VA

Easy to navigate and overall great experience. Details shared matched exactly. Would recommend and use again!!!!

7 years ago

star star_border star_border star_border star_border

john chaisson Palm Springs, CA

Customer Service "we feel as a Home Owner is less than acceptable". You must email the company and they fail to respond for days. They don't update there vendors with new data and as such funds for rentals go to accounts that Evolve knows don't exist anymore to accounts that are closed and take weeks to get your money.

7 years ago

star star star star star

Claudette Clouatre

Used this service for the first time. Easy to use, no issue with booking or charges. Recommend using Evolve

7 years ago

star star_border star_border star_border star_border

Patricia K Brasier Ballwin, MO

This is worst company i have ever worked with!!! They would not answer any of my questions about the property unill i paid in full! Once i got the home owners # and complained they sang a different tune. I will not rent any property associated with Evolve ever again.

7 years ago

Reply from Evolve Vacation Rental

Hi, Patrica. We are so sorry to hear you had a less than perfect experience. Thank you not only for taking the time to bring this to our attention, but also for discussing the situation with our Traveler Support Team. We are pleased to hear you have come to a resolution and we hope to work with you again soon. Thanks - The Evolve Team

Dec. 6th, 2018

star star star star star

denise bell Bluffton, SC

Luke was very responsive to my needs. He alos offered some good advice and assurance on market trends.

7 years ago

star star_border star_border star_border star_border

Fred van der Hoek

I have rented a holiday property through them. They were very punctual charging my credit card. However their punctuality responding to questions is appalling. I emailed them now 3 times with questions on the property I rented . My first email originates from early July., but to date I have received zero answers. The worst I ever experienced.

8 years ago

Reply from Evolve Vacation Rental

Hi, Fred - We're very sorry you had trouble getting in touch with us. It sounds like our Customer Experience team was able to connect with you to provide all the information needed for a smooth arrival to the property. Please let us know if there's anything else we can help with, and we hope you have a wonderful holiday. Best, The Evolve Team

Aug. 10th, 2018

star star_border star_border star_border star_border

Lisa Durham Santa Cruz, CA

I tried to get a response fromEvolve by both phone and email after reading a review that my upcoming rental had bedbugs. Received absolutely no response from them ever. Fortunately, I checked back on reviews a bit later and discovered issue was resolved. Horrible service or basically zero service. Will never book with them again.

8 years ago

Reply from Evolve Vacation Rental

Hi, Lisa - We're so sorry to hear about the difficulties you faced when trying to contact us. Our Director of Customer Experience has attempted to get in touch with you to learn more about your experience and apologize, but he hasn't been able to reach you. If you have a moment, could you please return his call or email? Thank you - The Evolve Team

Aug. 1st, 2018

star star star star star

Nancy Brune Eden, ID

Evolve was quick to respond to my inquiry, notified me in a timely manner about my rental. It was great to work with.

8 years ago

star star star star_border star_border

Mike Edelstein Rancho Cordova, CA

I have rented more then a dozen times from VRBO/HomeAway, this was my first and last time with Evolve. I am not going to deal with a company that has a no refund of deposit.

8 years ago

Reply from Evolve Vacation Rental

Hi, Mike - Thank you for providing your feedback on our damage protection program. You are correct, the damage protection you paid for is, in fact, non-refundable. However, our program requires a much smaller upfront payment the than traditional security deposits, and it offers our guests far more protection with up to $3,000 worth of coverage against accidental damages. It also eliminates the need to worry about any disputes with the owner over potential damages after your stay. If you have any further questions or concerns, please feel free to call our customer service line at 877.818.1014. Best - The Evolve Team

Jul. 12th, 2018

star star star star star

Cassie Friendship Southgate, MI

I loved the house we stayed at. We had such a great vacation. Staying at a nice clean house made it easier to have fun.

8 years ago

star star star star star

Antoinette Garcia Bernalillo, NM

Very helpful representatives answered all questions I had for our rental property and helped us save some money.

8 years ago

star star star star star

Lisa Farinella St Louis, MO

Instructions an descriptions were very clear and easy to understand. The process was made incredibly clear.

8 years ago

star star_border star_border star_border star_border

Ryan Winzenburg Denver, CO

Evolve had zero hustle on our behalf. It took them two months to get me listed on vacation rental sites and when I was up I only got 1 booking over a 6 week period. This was after me getting 2-3 bookings a week when I was doing it myself. There is no advantage to using them over doing it yourself,

9 years ago

star star_border star_border star_border star_border

jstofko Austin, TX

Cancelled our reservation 3 days before we are supposed to be there. Offered a $119 credit towards of reservation of $1065 or more so we were unable to use the credit. Really terrible attempt at helping us out.

4 years ago

Reply from Evolve Vacation Rental

Hi there - We are incredibly sorry to hear of the last minute cancellation that occurred. While we do our very best to avoid these types of situations, unfortunately circumstances outside of our control do happen. The credit offered is to assist with additional costs incurred beyond your original booking value. We hope that with the full refund that you received, you were able to book alternative accommodations at an equal or lesser value. For any booking fees above the original value, please share your receipts with our team so that we may honor the credit. We understand the stress this may have caused on your travel experience and do appreciate you taking the time to leave us this feedback. We value the input as we are continuously working to provide the service we know our customers deserve.

Apr. 1st, 2022