Expedia

Expedia offers tremendous value in cost and time savings. They are an easy site to find cheap travel options with great travel brands. The site can be trusted with your personal info and the reservations are fool proof-no mistakes. Great online portal to use for travel planning.

We booked a vacation to Cancun through Expedia after lots of comparing. on websites. We were thrilled with the travel arrangements. The hotel was great. The flight was great. It all worked out perfectly and we loved the price we paid. It was a great value and we'd do it again in a heart beat.

Overall I like this side. It is easy to use, gives you great deals and bundles. As a former Travel Agent I know how to find things quicker and easier, but this side is a great alternative if you don't have your office tools on hand. I also like that most often you have a 24h reservation Periode. I don't like that even with this 24h they charge your credit card right away and if you need to cancel, you sometimes have to wait days before the money gets reimbursed. Over all a great side to work with

I have had the most wonderful and affordable trips through this amazing site. I book everything thru them and I have no worries of missing flights, no car rental issues and transport to my favorite hotel, when I visit back East.

I love Expedia! Over the past 3 years I have been in Utah while my parents have been in Alabama. I have had the chance to travel to visit them often, but getting flights has been a challenge. Expedia has been a wonderful tool for me. I have had it track flights for me and monitor the change in pricing to help me find the best ticket for me. I would recommend this to anyone that is looking for tickets but does not have a large amount of time to spend on this. Great company. Great search capabilities.

If you are too lazy to figure out the logistics of a quick trip and aren't super pressed for a cheap schedule. Expedia makes it super easy to coordinate everything you need on your trip from hotel, flight and car.

Expedia has been helpful to find last minute travel deals. The site is fairly easy to use and I even booked some tickets through the site. The only think that I didn't care for was the amount of pop ups when your trying to compare flights and hotels, etc.

Of you are not app savy just call the hotel company. I booked two nights in Reno for the wrong date. When I got there there was no room available and I had to use credit card to get another place out ten miles with an taxi. Then instead of getting a refund they said I no-showed which yea I didn't have enough money or time to stay the days wrongly corrected. So buyer beware if you are traveling and hit wrong button accidently it's your problem not theirs!

Expedia makes it easy to book anything but I have found that often they do not give me the best price on hotels. I have compared prices on hotel websites before and gotten them for cheaper. I have also experienced several issues with their customer service department which is a mess in general. And their rewards system is not that great, you have to spend at least $1000 in order to get $10 off.

I've used expedia for several vacations and the deals are really good. The only downside is you are sometimes charge resort fees on site they don't mention. Also, the cheaper rooms will be upper floors at the end of hallways (lesser desirable rooms).

I have found good deals for hotels here. I like when they provide free cancellation or they don't make you pay until you arrive at the hotel. I think their prices are pretty comparable to other sites like them but I always make sure to check here when I travel.

We use Expedia to book all of our hotels when we are traveling. We've always had a good experience. They have great rates and easy cancellation policies and allow you to edit your trip if things come up as well. Great resource with tons of great options for travel.

I booked my honeymoon through Expedia and was very impressed with how much money we were able to save. By bundling airfare and hotel I saved money and the whole process was much easier then I was expecting. Really happy with my experience.

Five hours it took to cancel a one night reservation with a hotel that was booked on the wrong night Tried to cancel for three hours online but they couldn’t locate the record with the virtual Ass sistant and when I tried to call I would get her recording that says it would be an hour but they would call me back but they never did despite leaving that request three times. I called again of the evening set an agent would be there within two minutes 35 minutes later I was in contact with a human. Five hours later. The way to do it is look at Expedia to see how the rates are and then call the hotel direct tell them what Expedia is doing and can they do it also. When you need to make a change I need some help do you want to go to the hotel you never ever want to go to Expedia. The DMV could teach them a lot about customer service

I was going to Calgary for my Nephew’s wedding. I booked my flight MONTES in advance. Few weeks before the wedding they cancel the flight to Calgary and gave me another choice which was not that convenient but I took it. Couple weeks before the wedding I realized they have a more convenient flight but they refused to change. On the day of the flight I received another message that they changed my flight again and I had to find an alternative so I wouldn’t miss the wedding. In the way back I discovered that they canceled my entire trip without a refund because I didn’t take the flight from Washington DC to Calgary. Therefore my entire round trip was canceled without a refund. I can understand canceling one way from DC To Calgary but why they canceled my trip back to DC and refused to give me any break. They took my money and gave me nothing. I booked the trip on Expedia which was just as terrible and didn’t offer me any help. This is the definition of highway rubbery

Really don't know where to start with Expedia, these guys are a terrible Business with little to no 'Genuine' interest in customer service or empathy. The back end of 2021 we had a really nice place booked for weekend but sadly caught covid. Being honest and genuine people, we contacted the hotel in question and Expedia to advise them of our condition. Expedia initially recommended a refund or amendment, but as we really wanted to go we opted for an amendment.... this is where is started and continued to go terribly wrong. Put into perspective, have 16 contact periods between December and March to try and get an amendment. The hotel in question was pitiful, and a second review will follow. But Expedia were just not good enough! I am out of pocket with absolutely no contact whatsoever. Will be reporting this to consumer affairs. The most laughable part to this, is their affiliation with feefo to highlight 'genuine reviews'... these are about as Genuine as Vladimir Putin!!!

Booked a trip to London in November 2020 and had to cancel due to Covid but I was assured by Expedia customer service that I would get flight credits but I had a year to use them. They don’t tell you that it’s a year from the original purchase date so I only had 4 months to use them. Now came the worst part… trying to book a trip using those flight credit’s! I spent literally hours on the phone over three days trying get my trip booked. Expedia would tell me to call American Airlines and they would tell me to call Expedia. Expedia wanted to charge another $4000 for just the flights on top of my $3200 flight credit. In the end It was cheaper to rebook the entire trip not using the credits which I did. But that $3200 is just gone and Expedia couldn’t care less. This trip will be the last time I will ever use them and I will trash talk them to anyone that will listen!

Horrendous outrageous service. Never never never use expedia. And watch closely for their fraudulent methods of obtaining customers via you getting re routed to Expedia from another site. If you book Expedia your money is immediately taken and then if have ANY problem whatsoever it won’t be solved (and you will never see a refund) using their horrible Bot chat system or by their equally terrible “customer service” number assuming you can dig and find it because they will run you around for days weeks months and read from a script until you’ve ruined your own vacation and finally you give up which is what they want.

Of the reasons that you may have heard to avoid booking your vacations through Expedia, let me give you one more, All in all, after 3 attempts to resolve this with Customer Service, I would suggest avoiding Expedia in any of your travel needs. Whatever ease you think you get from searching everything in one location, you will pay for 10 fold if something goes wrong. My wife and I decided to book a cruise for November of 2021 for the 2 of us and our stepson. We booked the airfare for the cruise through Expedia.com. After hearing of increased Covid restrictions and a change in flight time by Delta, we decided that this type of vacation wasn’t a viable option for us. Expedia gave us airfare credits to be used in the future for the flights. In January of this year we decided to use those credits for a flight to Orlando leaving Minneapolis on March 17th and returning on March 20th. This past Friday (March 4th), we logged into Expedia.com and noticed we still had over a $300 credit per passenger that had to be used by August 9th. No where did it say that these credits were already being used for our Orlando trip. We decided to book a trip using these credits to Los Angeles in July. This is a trip we would have never booked if we didn’t have the credits to do so. On Saturday we logged back into Expedia.com to find out that our Orlando trip no longer existed. This is a trip that we have already rented a house and car for. A trip that was supposed to happen 12 days from then. I called Customer Service and after getting the run around from Level 1 I was finally transferred to a supervisor (at least that is what I was told). The supervisor could do nothing to resolve this. I wanted my trip to LA cancelled and the original trip to Orlando back on my account at the original cost. I was audibly upset after 1 hour and 10 minutes and the supervisor I was speaking it told me it’s obviously I don’t want her help. I did want her help, however she was not able to help me. Her choice of words were poor at best. She also went on to say that they “Always suggest you call Expedia to use credits” She kept repeating this phrase as if it was some sort of protection for her and Expedia. The truth is, not once was I told that. Not by any representative, nor the website prior to me booking the unnecessary Los Angeles trip. This morning I began Customer Service chat with a representative Galal on Expedia’s website. Her lack of understanding was unbelievable. She read the explanation that I concisely spelled out, and came up with my problem being that I no longer had a hotel. Her inability to determine the problem was exacerbating. When she finally understood my problem, her solution was to cancel all the flights with me receiving a refund for my newly purchased departure on Delta and for me to handle the return flights with Sun Country on my own. In addition to this, her solution would have cost me an additional $690.03 for just rebooking the Delta flight. Attached are screenshots of that conversation. All in all, after 3 attempts to resolve this with Customer Service, I would suggest avoiding Expedia in any of your travel needs. Whatever ease you think you get from searching everything in one location, you will pay for 10 fold if something goes wrong.

Expedia is great because of the prices. I feel like it really does helps ace money as opposed to going through hotels, airlines and car rental places directly.

I will never book with Expedia again. All I wanted to do was utilize some flight credits I had, which they tell you that you have to call Expedia Customer Service in order to use. The customer service agents constantly tried to upsell me and gave me never-ending reasons why I needed to pay more than the cost of the flight that was listed on Expedia's website, and on the airline's website. After 3 hours on the phone of trying to get them to book the flight I needed, with the credits I had, for the price that was listed on their own website, I eventually gave up and went directly to the airline (which Expedia advises you not to do). I managed to book the flight I wanted, with credits, and for the listed price, within 10 minutes online directly on the airlines website. I've come to the conclusion that they insist that you have to call into Expedia so they can force upgrades on you. Don't fall for this scam! Everyone at Expedia should be ashamed of how they conduct business.

I booked a flight from LAX to ORD, roundtrip. On my return, my metro train in Chicago is delayed (shout out) so I missed my flight by 10 mins. Before I put in the missing flight fee for Spirit, I called Expedia to confirm the insurance coverage (I got the insurance because it's snowy in Chicago). Got "transferred" to different departments 2 times, entered my itinerary # 5 times, held for 50 mins, the flight 6 hours almost filled up on me, and finally the callback, the receptionist: "Hello? What's your name... hold for me", after 1 minute hang up. Now, what should I do? I called back the hotline and it was another 50 mins wait. Paid the missing fee of $100 out of pocket and here is my resentful review.

we have used Expedia for years in travel all over the world. I have always bought the insurance but never had to use it until February 2022. We had planned a trip to France but had to cancel after the state department warning and a positive covid at home test. When I called the representative told me I was fine and would get a complete refund because of the Expedia insurance I had purchased. At first they gave us credit for the flight on the Expedia account, but within a week this was erased without any explanation. I have still not heard from Expedia"s insurance carrier, I would never use Expedia again or recommend them to anyone, the one time we had to use the insurance this happened, we paid over $100 for each traveler for this insurance for a $650.00 ticket. Outrageous!!!!

Just had the WORST experience with Expedia. I purchased the protection plan when booking my trip, and unfortunately a couple of days after booking my trip (and 10 days before our trip) I got sick and we had to cancel our trip. Called Expedia (1.5 hour hold) to say we wanted to cancel and get our refund (because, protection plan) and after they called the hotel and airline the Expedia representative asks if we also want our insurance plan refunded. My husband was confused and the guy made it seem like we were supposed to get refunded for that too so he refunded it (AKA - HE CANCELLED AND REFUNDED OUR PROTECTION PLAN and then tried to say we couldn’t get anything refunded because they cancelled our protection plan!!!!!!). What??? I told you I wanted my trip refunded. They tried to confuse and trick us into getting the protection plan refunded (cancelled) so that they didn’t have to refund us.been on hold with their insurance provider now for another hour and was told there was nothing they could do because we cancelled our protection plan. After grabbing the phone and yelling at the guy, he’s going to “call the hotel and airline in the morning” but he has to “follow the policy” and it’s up to the hotel and airlines discretion now. Absolutely ridiculous and dishonest.

Expedia lies. I booked a car reservation from Expedia and realized that I wanted to extend the rental by 1 day. I called Expedia and they said to cancel the original reservations and make another reservation. However I said no because Expedia will charge me $50 cancellation fee. The service rep said no, they will not penalize me for cancelling. Big lie. They did charge me the $50 cancellation fee and even though I had the chat transcript to prove what the service rep said, they refused to forgive the $50 fee. My credit-card company (Chase) was no help either. Expedia lies. They are unscrupulous. Stay away!!

Booked a hotel for an week family vacation months in advance. We paid Expedia. However, upon arriving at the hotel discovered that Expedia never paid the hotel. The payment was terminated by Expedia without notifying us. The hotel still showed our reservation but no payment. It took multiple calls by both travelers and the hotel. We were on hold for over an hour. Expedia customer service hung up on us and the Hotel staff. It took hours to resolve and late at night while traveling with kids. We'll never recommend nor use Expedia again. We're also identifying their parter companies to avoid these also. 0 stars for Expedia customer service.

I have worked with Expedia for years and recently I've lost sleep over the terrible customer service. My first flight originally got cancelled and I received airline credit from Expedia. Then I used that credit to book later and the price was surcharged for only my airline and I then had to pay an extra mid 200's out of my pocket additional. Peaking at Google flights, my airline had a lower price. So this is Expedia knowing I had to book with my airline with my credit and they raised the price of only my airline to make more money. Now my flight was unavailable and I received an email to either rebook or receive credit. Knowing that I will be surcharged again, I called to make sure the price without factoring the credit would be honored. Apparently no matter what even though the flights were lower prices, the remaining balance of my credit will be forfeited aka they pocket the rest. I have asked to speak with a supervisor multiple times. Then I was being put on hold to "check on policies". Some of the agents that put us on hold have hung up and i have also been lied to about a supervisor's office hours by over 3 agents. Then I asked to receive an email for confirmation and one person was able to send me an email while a few other agents claimed they don't have email. Also one agent said they were going to transfer me to a supervisor and 20 minutes later, another agent their level picked up. So they lied again. I received a call over 30 hours later and the supervisor said the same thing as the agent and that according to the airline, the remaining credit balance will be forfeited. Also there was no way to identify them or identify which call center this is from. From big corporations, they will provide you with an employee number for reference if you had to speak to a higher power and also the supervisor claimed that there is no one above them to speak to which is definitely a lie as well. To verify if this is true, I went above and called the airline directly and they said this is not their policy and whatever remaining balance would remain in my account to use for future trips. My airline ended up rebooking my flight free of charge and also honored the lower price and now I have over $300 of credit in my account which was the extra money I was surcharged by Expedia. These people will do everything in their power to lie to you and keep your money. Do not book with Expedia.

I booked a tour in Paris with your company, I waited at the hotel and the driver never showed up. I tried contacting the number on the reservation and was not a functioning number. I contacted Expedia customer service multiple times, they attempted to contact the vendor without luck. I never got the tour. I finally tracked the parent company, Viator, and provided their contact to Expedia to attempt to obtain a refund. Expedia declined my request for a refund because they stated that the vendor is not reimbursing them. This is fraudulent activity. I booked with Expedia and it is Expedia’s responsibility to reimburse me.