Expedia

Expedia is easy to use and has great prices. I particularly like their combo pricing for flight and hotel. Even with the combo, still have flexibility on choices.

The website is easy to use and well design. They always have daily deals available. You can find a flight, rent a hotel and even rent a car all in the same website.

The website is easy to use. The choices are excellent. Never any issues once bookings were made. Great value for money. Easy to bundle and do package deals.

I have had pretty decent experiences using Expedia. My wife goes to Puerto Rico every year to visit her children and sometimes we use Expedia to plan her trip. We usually determine which service to use by who has the cheapest price, and sometimes that is Expedia. Their website is easy to navigate and use, and planning a trip is really easy.

I booked a bundle trip with Expedia for resort and flight. I seen that the trip was non refundable which was fine. The next day after booking I received a welcome e-mail from the resort thanking me for booking a trip to their resort. ( Shores of Panama by Resort Collection”) In the e-mail they noted an exorbitant number of fees, cleaning, a fee to use pool and access fee to beach, breakage fee…etc. This was not disclosed when I booked the bundle package. I have tried to dispute these charges with Expedia and the Resort. I was fine with paying the $160.00 fee that was noted on the Expedia site to the resort but the additiomal fees were not disclosed until the e-mail arrived. I have wasted hours on the phone with the resort ( who noted that I had to talk to Expedia ) and then hours on the phone with Expedia. All I got was a $234.00 credit on my charge card of the $618.13 original charge. I'm a honest person and I expect everyone to be honest. I will never book with Expedia again. My sister is a Gold member and she is also thinking of dissolving her account as she was going with me on this trip and has never experienced any issues with previous trips but after she has seen all what I have gone through she is very disappointment and will not book with Expedia anymore either. Take the time to ready the reviews on the resort under the Expedia page…Very dissatisfied customers

All, I have been very disappointed with the customer service of Expedia. I tried to change my holiday flight for the 11th of August to the 4th of August due to a unexpected business trip. The first disappointment was that it took a long time to actually change the flight. Every time they need to "check something" or "bring up the details" you are put on hold for 5 minutes. Even as simple as bringing up the booking details or other flights. This results in that every phone call will take at least 30 minutes to get anything done. In the current age, this is not good enough as general internet users can do it in less than 30 seconds from each request. After half an hour of this, I was told that to change my flight would costs about £280 (£200 fee + £80 for change in flight fair). I was okay with this but I needed to asked approval from my manager so I hung up the phone. Second disappointment, the next day when I got the approval I rang them back to book the change. After the standard 30 minutes, I got told that it would costs £890 instead of the £280. As you can imagine, I was very very surprised by this especially when a new flight would cost £750. After speaking to the manager for about an hour, he told me I got lucky because the "airline just released a seat on the flight for £280"! Lucky me! If only I knew... So I booked the change in flight and the manager told me that the original credit card would be charged with the costs. Good. I checked a few days later and the booked was changed. I requested a booking confirmation as well just to make sure. I even checked with the airline whether they had the booking. Yes, we were all good, ready to go! Third disappointing (major one), came on the train on the way to the airport. The night before, after my bedtime, they've sent me an email that the change of flight was cancelled and I got back my original flight for the 11th! This was < 3 hrs for departure. Due to the reception on the train I tried to ring them but couldn't complete any of the phone calls due to the length of the calls (5 min for each on hold period). I asked my wife to take over as she could call them through a landline. She manage to get a shower during an on hold period and still be on time to answer them on time. (Complete phone call lasted 75 minute to change a flight!) Less than an hour before boarding she managed to have them change the flight (£550) however the ticket was not issued yet. Meanwhile as a desperate move because I had to get a flight, I booked another flight through my work because I could see this happening. Fourth disappointment, my wife tried to get some money back originally and they could give me £70. There I was with in total £2100 spent on a flight which originally costs £680. During holiday, they were prepared to return a "generous" £780 pounds because the customer service guy listened to my conversation and I supposed to not have booked the flight (even though I got the confirmation...? No sense!) All in all not a good experience and a lot of money lost for nothing. Thank you Expedia, Gerard

Great travel site. I’ve always found good flights and hotels when I had to use them for vacations. Not my usual go to but I’ve never been disappointed by the deals that I bought there.

I use Expedia to book airline tickets, hotels and rental cars. The rates are competitive and I appreciate their cancellation policy, especially with Rental cars. I had some issue last March 2020 cancelling flights due to Covid (spent hours on hold on the phone), but eventually got through to customer service.

Our family has used Expedia multiple times to book our vacations! We just recently got back from a Florida trip and got a great deal on a hotel and rental car through Expedia. Everything has gone well with us in all of our experiences booking with Expedia and we will definitely use them again and recommend them to others!

I got a killer deal using Expedia for my honeymoon to Dana Point, Southern California. Highly recommend! Easy to use, good prices, very efficient for planning and securing a trip.

I have booked several vacations and business trips using Expedia. With several different travel sites out there, Expedia is simple to use and I tend to find the best rates through them. I have also been impressed with their costumer service!

Everytime I’m on a business trip, my boss gives me the company credit card and I always book through Expedia. Their mobile app makes it easy for me to book hotels in a couple of minutes. I love it

This is the travel site we use the most and have found our best deals through. Customer service can be a little bit of a hassle but they do try to help as best they can. It just sometimes takes some time. But we haven’t needed their help often.

What I looooove about Expedia is that when you are purchasing a ticket- it brings you right to the cart without you having to navigate two websites at once. I did feel like they were kind of annoying with emails after my purchase, so that's why I didn't give it five stars.

I love that I can so easily find all-inclusive resorts on Expedia. The site makes it so easy to view the amenities and reality of a hotel in another location and their prices are usually good too. Plus I love that I can bundle it so easily with a flight.

Experience has mostly been positive. Checking out, even when I have an account with payment info already entered, takes way too long and I'm often told that a room or car is no longer available by the time I can confirm purchase.

Expedia is one of my favorite travel sites to use when going out of state its so easy to navigate through the site and filters help you out so much to really narrow down what your looking for would highly recommend

Booked a flight, purchased the 'travel protection' and then had to cancel 4 days before the flight. Turns out the 'travel protection' is actually a narrowly defined 'travel insurance' without any eligibility for a refund of the fair. This is a deceptive and predatory business practice. To add insult to injury neither Expedia or AIG Travel Guard (the Insurance Co) have adequately trained staff to clearly navigate this issue and provide any level of acceptable service. Truly a disappointment from organization that projects itself as a market leader.

I want my refund of more than 700$ waiting from 4 months. I booked my flight in Nov 2020. Few hours before it cancelled by airline. Expedia promised me to give me refund back . It never happened till today. Custmer service deserves negative star. Government should take some action against them. They dnt have any right to do fraud. I booked my ticket again in 2500$

Absolutely horrible. Attempting to use a flight credit, has been a nightmare. I have spent over 15 hours, being hung up on , put on hold, to then be hung up on again , I even tried chat. Representatives lie, then act like they are trying to help only to put you on 30-120 min holds to hang up on you all over again. I will NEVER use them again. If you do not want the same frustration and disappointment, I encourage you to never use Expedia either.

I paid for insurance for my flight, and then it was cancelled. I then went into Expedia's chat, where it took a full HOUR to tell me they need to call me. I have now been on the phone with another person for 20 minutes, who just told me she has to put me on hold. I have a work call in 10 minutes that I cannot miss, and the Expedia team has told me they cannot call me back once they have found a solution - I can only hold or hang up and start all over again. EXPEDIA INSURANCE IS CLEARLY A SCAM.

Booking through Expedia has been the biggest mistake I've made in awhile, and it just keeps on giving. None of their online functions works so you constantly have to call them, waiting upwards of 30 minutes each time just to speak with a representative. I don't understand why they even have a website if you can't use any of it. They also can't send you a receipt for everything that has to be done over the phone (which is basically every part of the process) which makes it very difficult to submit work expenses. I will never book through Expedia again and hope no one else does either