Name: Expedia
Rating: 3.3

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BOTA Cliffside Park, NJ

They list companies that hide fees, force upgrades and are completely unwilling to offer any relief - or protect future customers. The fees were not disclosed in my reservation (MANDATORY) - and the Upgrade was FORCED. As I'm standing at the rental desk in Costa Rica - with every agent having the same conversation with every single customer. Expedia's response summary : well they told you when you were there they were going to rip you off. ..

4 years ago

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Svetlana Mintusova Cancún, ROO

Very bad experience and absolutely unhelpful customer service, still trying to get a refund and complain. I booked car rental and car insurance through expedia, when I turned up to pick up the car, the car rental company said that they do not accept expedia insurances and asked to leave a deposit for 14000$. Of course, I did not want to do that, but they provided no other choice. I had to leave without a car and my holiday has been ruined. Never again will book through them

4 years ago

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Alex Moore Spartanburg, SC

Buyer Beware! Watch when booking a hotel through Expedia because if you have to cancel an unavoidable hotel reservation, there's a big chance you will not get a refund. EASY MONEY for Expedia. Most hotel chains honor a cancellation 24-48 hours before, which was our case and they do not. Customer support was useless and understandable as my money was in their pocket and staying there. Terrible company!

4 years ago

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Melissa Woods Carson City, NV

I had a very bad experience with Expedia, I booked 2 round trip tickets, a hotel and car rental and trip insurance with 100% money back guarantee November2021. Due to my father dying I had to cancel everything. Their virtual assistant ended up canceling my insurance before the flights so guess what? NO REFUND on my tickets, just credit. I have only flew 4 times since 2011, I will never use those credits in time.

4 years ago

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ExpediaSucks Hamilton, ON

0 Stars. What a garbage company. Worst customer service and service in general we have ever experienced. We would never give another penny to these crooks. We had to cancel a flight due to covid and now they are holding our money hostage and giving us an expiry date for OUR MONEY that means we can’t use it. Not only that they have lied to us numerous times and then wasted hours of our time on phone calls. Absolutely horrible and we will never use them again. They also love to hang up on you after you spend hours waiting on hold.

4 years ago

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Johnny T Oshawa, ON

We called their service line to make a flight change. After hours on hold, and being forwarded to many different places, their agent booked the flight. We found the next morning, when we were doing the checkin - THEY BOOKED THE WRONG TIME! We spent hours on the phone trying to fix it, when eventually the agent told us to just book the flight ourselves directly from the airline. THEY KEPT OUR MONEY!! NEVER EVER USE THIS COMPANY

4 years ago

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LeAnn Baytown, TX

I have used Expedia to book many flights and hotels. Their app is great! Their prices are great! And I like their loyalty program perks.

5 years ago

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Didodano Redmond, WA

Soon-to-be-bankrupt Expedia. Do not trust Expedia to stand by the customer. They have outsourced their customer service and only care about profits now. What a joke. Also, I've reported Expedia to the Department of Transportation. If you have any issues, reach out to the DOT and Expedia will get back to you in no time. Expedia actually responded in 6 hours. Record time. Wow!

5 years ago

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Olivia New York, NY

Scammers. The airline cancelled my flight and refunded Expedia. I called Expedia customer service many times and each time they promised me a full refund to my card with confirmation email within 24h of the call. No confirmation email ever came, and now it's 3 weeks later and I see flight credits have appeared in my account when they promised I would receive an actual refund and not flight credits. What's more, the $1000+ of credits are unusable when I click on them! Do not book anything through Expedia. They are complete scammers and the lure of a good deal is NOT worth it.

5 years ago

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femmecreole1804 ss Stoughton, MA

Do NOT USE EXPEDIA Do NOT ever book any vacations, flights, hotels with Expedia. They have terrible customer service. They’re not based in the US. They’re in India. If you try to call them trying to change your reservation forget it. They will provide you with a bunch of misinformation. Do yourself a favor book directly with the airline and save yourself the headache.

5 years ago

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Nicole Fuentes San Antonio, TX

I booked a hotel with Expedia a month ago. Today I was checking it and couldn’t find it anywhere. Turns out my reservations were canceled a week ago and Expedia didn’t even send me a notice to notify me of the cancellation. Spoke to customer service a guy named Juan and he was absolutely no help whatsoever. So now here I am a week before I need the hotel looking for one because Expedia couldn’t have let me know beforehand and because Expedia apparently let’s you book hotel rooms that aren’t available in the first place. DONT WASTE YOUR TIME WITH EXPEDIA, IT SUCKS.

5 years ago

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Chris Sugar Land, TX

Be sure to read Expedia terms and conditions. You might not get refunded for a cancelation even if the hotel, airline, or etc offers one. It is better to use their site as a search and then go pay for the service directly to the provider. I rented a car then tried to cancel with Expedia. After several hours of being on hold I gave up and was charged. Even though I was at the counter at the rental car company they could not help me because I book through Expedia. Lesson learned for me and hope this helps someone else.

5 years ago

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Mc Zi Brooklyn, NY

I tried to buy air tickets with my credits .. Unsuccessfully. I spent 4 !!!! hours in telephone conversations and there was no result. The first assistant to answer the phone was drunk, chewing something and a party was heard in the background. The assistant understood absolutely nothing - in the end I lost an hour. The second Assistant was on the phone with me for an hour, and when we got to the payment, he just hung up !!! Then history repeated itself. Disgusting service. My family and I will never use Expedia again. Disgusting !!!

5 years ago

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Brennan Barnes Olympia, WA

Leaving for Palm Springs in the morning, logged onto our Expedia account to get flight info so we can check in. Found out we have no flight home. Called Expedia and were told Alaska cancelled our return flight. Asked why we weren't notified and were told the cancellation was pending. Asked what they were going to do about it and they said they would refund us our $140. To book a one way flight on another airline at this point will cost over $800

5 years ago

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Lorena L Jacksonville, FL

Worst experience ever would never ever book via third party ever again. My grandma died I’m trying to use the credit for my aunts flight but there is nothing available and the things that are available are double the actual price on the airlines website they are literally charging a whole new flight so what is the point of the credit. Trying to call is impossible I called Friday at 7pm was told the hold time was 4 hours and was give a call back option received call Sat at 6 am and was just a horrible experience. Never ever again.

5 years ago

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Johnny Charlotte, NC

Absolutely horrible customer service. Booked a hotel on the wrong date by mistake. Had a week before the check in date on the wrong booking. Tried to cancel immediately and they would not refund. Called customer service and they stated that the hotel had to refund me. But the hotel stated they had nothing to do with it. My bank shows that expedia has the money and not the hotel. They lie, and it takes hours to even get customer service on the phone.

5 years ago

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Kathleen Orton Tiverton, RI

During the pandemic our flights and hotels were canceled. Full refunds were approved by all, but Expedia stole our money and refused to refund it. They told us lie after lie and their customer service lies, hangs up or keeps you on hold for days until you give up. I joined a couple of Facebook groups for people who were being robbed by Expedia and there are thousands, all over the world. This company is deceptive and dishonest and people should never trust them with their money.

5 years ago

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Martin Benitez Jr. Denver, CO

Expedia cxl my hotel reservation in error and now expect me to pay double the original price for an error they made when I called customer service to ask about my flight and no mention about the hotel. The agent just cancelled it at free will and now they are forcing me to purchase the same hotel at $1,079.00 when I originally paid $530.00 but consumer has to pay the price for their error not mine.

5 years ago

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George Marc Alderman Alexandria, VA

Avoid Expedia at all cost! We had a trip booked this spring on Turkish Air. When it was cancelled we tried to get our money back. Expedia says Turkish Air needs to refund it and Turkish Air says Expedia needs to refund it. As far as I can tell, Expedia needs to get the money back from Turkish Air and Expedia needs to pay US. Expedia is passing the buck and not helping get money we paid to THEM. AVOID EXPEDIA!

6 years ago

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Vee Poli East Brunswick, NJ

Booked a bundle deal through Expedia app to Jamaica not realizing that the hotel room I picked was almost 4 hours away and a $700 shuttle. Spoke to customer service and their excuse was I should’ve checked! But flying into another country I did not think a bundle deal will send me to a 4 hours away hotel. If I pick to fly into New York will they have a bundle deal for me to stay in Boston. I don’t believe so. No part of it makes sense at all. And it’s so hard to even find a reasonable shuttle that even takes you that far. How that’s part of their bundle deal I don’t understand

6 years ago

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Lynsey Beebee Tonbridge, KEN

DO NOT BOOK WITH EXPEDIA !!!!!!! OUR FAMILY HAVE BEEN TREATED APPALLINGLY. WE BOOKED WITH EXPEDIA TO PALMA AT NEW YEAR AND WHEN WE ARRIVED OUR HOTEL WAS CLOSED !!!! EXPEDIA REFUSED TO HELP EVEN THOUGH WE HAD A CHILD WITH US. WE HAD TO FIND, BOOK AND PAY FOR ANOTHER HOTEL OURSELVES !!! DESPITE BEING PROMISED A REFUND WE ARE YET TO RECEIVE ONE. WE HAVE BEEN PASSED FROM DEPARTMENT TO DEPARTMENT WITH NO APOLOGIES, NO RESPONSIBILITY AND NO SYMPATHY. THE CUSTOMER SERVICE HAS BEEN SHOCKING . BOOK AT YOUR OWN RISK !!!

6 years ago

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Rehan Qadri

Excellent value for the money provides a good option for flights, hotels and car rentals. Expedia is a trustworthy virtual travel agent

7 years ago

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Scott Rasmussen Davenport, IA

Expedia is efficient, easy to use, easy to understand. It's one of the few places I go to look for cheap flights and hotels. Their customer service is top notch.

8 years ago

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Blake Wilcox Salt Lake City, UT

My fiance and I are used expedia for our honeymoon. I like how they have the option for airlines, hotels and car rentals. It makes it so easy to travel and to find great prices for the things we want to enjoy.

9 years ago

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Maile Curtis Salt Lake City, UT

Expedia is great for finding great deals on flights and hotels. I feel confident in them and their services. Their website needs some improvements though!

9 years ago

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Saylor D Herriman, UT

Expedia gives good travel deals compared to other sites and is easy to use. We always use it for our trips and have never regretted it. All in all very nice to work with.

4 years ago Edited January 13, 2022

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Ramona Kiffing Chapel Hill, NC

They were helpful with showing me deals in the area that I would be travelling to. However, I often found better deals on other websites or the deals they presented to me were not actual deals

4 years ago

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Dave Spokane, WA

Expedia is my go-to site for comparison shopping for hotels and rental cars. It gives a great list of options and is easy to navigate. I don't book through Expedia anymore as I think it's easier to do cancellations if you've booked directly through the hotel or rental car company.

5 years ago

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Tracy McMillan Orem, UT

I love using Expedia to compare prices when planning a vacation. It is nice to read reviews of different airlines as well as compare prices before booking a trip.

5 years ago

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Katrina Breithaupt Provo, UT

I have booked some international flights through Expedia and everything turned out well in the end but there was some changes to my itinerary that they didn't notify me of immediately and I had a hard time contacting their customer service when I tried to call and ask about it.

5 years ago

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Wendy Rowlette Morgan, UT

This site shows you the prices for lots of different sites all in one place and makes your trip planning so much easier. I always find good prices and when I get to my destination, hotel check in is easy too.

5 years ago

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Wmosmith12 Smithfield, UT

I enjoy using Expedia. It is a good way to get lower price hotels and flights. I like the variety of companies they used to tell you what is a better value.

5 years ago

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Morgan whiting Los Angeles, CA

I booked a trip through them and got an excellent price on a hotel. I love that you can book everything on one site, the airfare, hotel, and rental car.

6 years ago

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Lkirton Park City, UT

I have booked many trips through Expedia. I will continue to book through them because I know I am getting the best price around! They are always helpful when we have any questions.

6 years ago

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Dayna Salt Lake City, UT

We have used Expedia for so many things. We always get good deals in hotels and also car rentals and airfare. It’s our go to when we need overall vacation planning deals.

6 years ago

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Tiauna Anderson Salt Lake City, UT

I used Expedia for my most recent trip to visit family and it was great. We didn't need a hotel, but found great pricing for flight and car rental on their site. It's easy to use and we definitely recommend!

6 years ago

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Wayne Young Little Rock, AR

Expedia is a helpful site that gathers good rates from various travel companies like airlines and hotels to help you put together a trip. The site is reliable in making reservations.

6 years ago

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Rocio Diaz Tallahassee, FL

Expedia is a great resource to find flight, car, and hotel bundles with trustworthy businesses and hotels. Also, very easy cancellations and good prices.

6 years ago

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Karen Torino Tallahassee, FL

Expedia is awesome! I have found all the best traveling deals on Expedia. It makes planning for a trip so much easier since I can find flights, hotels, and more all in one.

6 years ago

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mccandless24 Kaysville, UT

I found a good deal on a hotel with Expedia but I did find I was booking through a third party and almost lost my room even though we pre-paid for it. Very stressful situation. I would hope that when I book it is directly with the establishment.

6 years ago

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Juliann Mecham Managua, MN

Expedia is a nice site to help you find nice flights. I fly fairly often to not the cheapest places for not the longest amount of time, so it is nice to use Expedia. I would recommend.

6 years ago

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Zac Cannon Long Beach, MS

I use Expedia to schedule and book almost all of my flights. I can get great rewards after saving up points and the hotel booking is as easy as the flights as well.

6 years ago

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Michelle W Coraopolis, PA

I don't mind Expedia when planning a trip, but I don't like all the windows I have to go through when I'm just trying to book a flight. It gives you hotels, rental cars, and more. Which is nice if I'm doing everything through there, but 99% of the time, that's not the case.

6 years ago

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Amy Boren American Fork, UT

We purchased our airplane tickets for our florida trip through here. It was easy and I appreciated that they sent me updates for any change in time that the flight had prior to leaving.

7 years ago

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Sherry Arnold Alpine, UT

Good site for information, but I won't book tickets through this service again. I arrived at the airport to find that my seat wasn't guaranteed because I purchased through Expedia. I almost didn't make it home in time, so I won't purchase through them again.

7 years ago

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Miles Strother American Fork, UT

Expedia is the website I usually use when looking for vacations/flights. I can usually find the best deals through them, the website is simple, and they have a good rewards program.

7 years ago

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Lucy Hyrum, UT

Great way to book flights, hotels, and even excursions. Very trust worthy and no need to worry if it was going to work. Always works and have no problems.

7 years ago

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Nicholas Lake Villa, IL

I use Expedia often for booking flights. Almost always the cheapest flights around with reliable airlines. One of my favorite travel search resources.

7 years ago

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Rebecca Provo, UT

I love using Expedia as a start for booking flights. I prefer to book through the actual service providers website though. Things seem to go much better that way. But it’s a great way to know where to look

7 years ago

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Alyssa skinner Gilbert, AZ

Just booked a hotel off of Expedia. It was so easy and the price of the hotel was the best I had found. I was able to contact the hotel soon after booking and Expedia sent me a confirmation email minutes after booking.

7 years ago