Ticketmaster

I received a gift card from my sister for Christmas, and it's proven to be a nightmare to use. I've tried all week to redeem the gift card on an event with no luck. The online documentation for redeeming the gc shows a button to apply the gift card code which does not exist in the checkout UI. The customer service phone number tells you to submit a ticket online and then automatically hangs up, but to submit a ticket you need to have already placed an order to have an order reference. I work in software, so understand and appreciate that bugs can occur. BUT, it is unacceptable to have ZERO path to contact support without an existing order. What a terrible, terrible company. I will NEVER use Ticketmaster again.

I purchased $400 worth of tickets on 06/05/21 for an event scheduled 04/16/22. It was not until after Ticketmaster collected the money for my MOBILE tickets, which do not require printing, mailing, etc., that I got a notice that my mobile tickets would not be available in my account for more than 10 months - just a few days prior to the actual event. This is clearly intended so that any resales basically have to go through their own reselling site, so that they get to collect yet more fees for tickets. I purchased tickets, and do not have them. I was not provided warning that I would not actually be given tickets for 10 months, and that if I wanted to resell them it would have to be through their own site, prior to purchase. I would not have purchased them, had I known. This is a mobile ticket, after all...there is no other reason they should not be made immediately available. Ticketmaster has a very, very, very long history of continual immoral, unscrupulous, and illegal business practices, screwing both the performer and the customer at every turn, which is why both performers and customers hate having to deal with them. And this is yet another in that long line of Ticketmaster frauds and scams.

Deception and untruthfulness Business Practices Purchased ticket to event My Songs - Sting at Ceasars Palace on event for Aug 26, 2020. When checking the status on the ticket, I found that it was rescheduled for May 12, 2021. After contacting them, they said I miss the windows for the refund. They said they sent out an email. I have verified with my mail exchange and search my email account and not email was received. Ticketmaster Fan Support could not resend or verified when the email was sent. Just that it showed in their system that it was sent. On the second call to them, trying to get this resolved or possible change dates, since I was unable to attend the rescheduled date. Reading this from there website: If an event is rescheduled, your tickets are still valid for the new date and no further action is required. If you can’t make the new date, in many cases event organizers will provide you the option to request a refund, or they may be offering you the option to choose a refund or a credit. We will send you a notification email as soon as the event organizer updates the status of the event. The email will also specify the timeframe the event organizer is making refund and/or credit options available; either 30 days from when you received your notification email or up until two weeks prior to the rescheduled date. Ticketmaster Fan Support agent informed me they don't do refunds. We purchased the ticket insurance, but was told the only way I could use that is if we were sick or dead. I would have to contact the insurance provider for this. I asked about move the date to another date I could attend. The agent informed me that they would need approval for that and they would send me an email if approved and would call me to reschedule seating assignment. She also said they would wave the reschedule fee since of all the trouble I was having. Got the email approving the exchange that evening. I contact them the next day to do the exchange. The Ticketmaster Fan Support Agent said it was denied. I informed the new I was speaking of the entire issue I was having and that I received the approved email from them. The agent placed me on hold and came back and informed me it was approved and the agent I spoke to yesterday should of handled this exchange since no approval was needed. He said they would be a exchange fee and the mobile ticket app would not work with this ticket so I would have to pick them up at the box office. To do this exchange for an addition 20.00 for both ticket and 12.00 to pick up the ticket at the box office event. Ticket Master organization in a whole is untrustworthy and doesn't care about customer service at all. They post there FAQ on there website, but don't follow them. This is false advertisement and unjust business practices. I would recommend to use any other ticketing service that TicketMaster. They are only masters of deception and untruthfulness.

My concert was canceled and moved many months away (6). The original concert was on a Saturday night March 14. Now this rescheduled one is on a Thursday night September 10. We are from out of town and came down to see it and you never texted or called or emailed before it was supposed to happen to tell us that it is canceled. We will not be able to drive back down in September 6 months from when the concert is supposed to take place and in the middle of a work week on a Thursday. Please refund me all my money and fees. Thanks And if you say I need to resale my tickets then I totally lose the cost of the extra fee you always add on which equaled 71.25$. That’s a lot of money to lose. And then if I did sell them you would charge the new buy the same amount and you would be double dipping on the fees which I would think should or would be illegal. So please just credit me back my whole purchase cost and fees and then you can sell your tickets. I have also called over 25 times and spent numerous hours on hold just to be hung up on before talking to anyone. I have emailed over 5 times with no response. I understand what is going on and your are busy but this is a business and you need to take care of your customers. Please refund my money. I would not recommend Ticketmaster to anyone and I will not be buying tickets from them again because they do not stand behind their product or company

Ticketmaster is a terrible site that we are stuck with. Example: I waited for show to open got in real quick picked the seats I wanted even were checked green, but missed by a small amount to another person. What did ticketmaster do? offer me tickets all the way in the nosebleeds even though there we close seats. In short Ticketmaster tried to dump off bad seats to me as if I had no choice. I HATE!! this company and after a life long concert going habit, have decided that if the act I want to see is using Ticketmaster as their ticket source I just wont see them anymore.

How is this legal?? People can purchase tickets from ticketmaster and then turn around and resell them back on ticketmaster for a PROFIT!! I called about tickets I had ordered online directly from ticketmaster and I have printed tickets that say Ticketmaster on them but are a third party seller!!! Scam. Will NEVER order again. Please go to box office of show to avoid this and to avoid paying the exorbitant fees charged by these shady online sellers!!

The most horrible experience purchasing tickets I have ever encountered. My tickets (purchased directly from Ticketmaster) were never transferred to the crappy Flash Seats apps. I was on the phone for over 1 hour with TicketMaster and they were of no help. Luckily the venue was able to assist but there was LONG line of angry ticket holders in the same boat. Most worthless company I have ever dealt with.

It didn’t save the banking information or address I entered when I sold tickets on Ticketmaster. They sent a check (I requested direct deposit) to an address I haven’t used in nearly 10 years. They still haven’t fixed this over a month later, after multiple requests for this to be mailed to the correct address. Total scam, they don’t care about service at all, and I’ve had other issues with the app not working on game day.

The fees are insanely high, especially if you are getting cheap tickets. There have been times when the fees are higher than the actual price of the ticket. Ticketmaster also partakes in predatory business practices, including partnering with the Yankees to nearly eliminate the ticket resale market. Sadly, if a team uses ticketmaster, they are your only option for tickets directly from the team. I strongly suggest that you look at resellers and choose the cheapest price. You don't get anything for the fees.

Do not purchase from Ticketmaster if you can help it. Didn’t get delivery of the tickets. I tried calling to get the tickets and they said no since it stated the tickets delivered. They wouldn’t resend tickets or refund my money. I’m shocked people can still be in business when they treat customers like this.

I have not been impressed with my use of ticket master. The fees are outrageous and the service is mediocre. Their terms and conditions are also a little much. I have yet to have a positive experience with them. I would try using a different method if you looking for tickets.

Ticketmaster is probably the worst ticket distributor for any event. I used to use them a long time ago, but it seems like it's just all gone downhill. I'm not sure what happened, but I have 0 interest in ever utilizing this companies service again until I hear otherwise from people to even give them the opportunity to have my money.

They ripped off a special needs child, she was supposed to get a gift, poster and a lanyard for the JoJo Siwa concert and they gave her nothing