Ticket Lodge
Is This Your Business?Author: Kalicia Bateman
Since 2003, Ticket Lodge has been providing an extensive selection of discount event tickets to its customers. They specialize mainly in sporting events and Las Vegas ticketing deals.
Top Ranked Companies
The Good
- Large Selection of Events
- Many Ticket Options
- Social Networking
Large Selection of Events
Ticket Lodge has one of the largest selections of events that we've seen from sporting events, concert tickets to top-rated events worldwide. The company states that they don't understand the word "sold-out" and will have tickets to events that claim to be sold-out.
Many Ticket Options
If tickets to a particular event are sold out, they would not be listed on the website. Their website is updated constantly so what you see is what you get. When researching the validity of this concept, it was found that the box office to an event did not have tickets for the seating that was requested, but Ticket Lodge did. While the box office had similar seats, the price was almost twice as much as what was offered on Ticket Lodge. They send tickets via FedEx, local pick up, and E-tickets. The company offers a 100% buyer guarantee which means the tickets will always be authentic, the exact tickets purchased will be delivered to the address provided, and if events are canceled, the customer will receive a full refund minus shipping costs.
Social Networking
They have an active presence on social media and keep an updated blog on their website which shows that they are invested in knowing and sharing what is happening in the music industry. Their commitment is also reflected in the fact that they have a mobile app. All these factors by themselves are meaningful but when they are all added together they show that Ticket Lodge truly cares about their customers.
The Bad
- Incomplete FAQ
- No Guarantee
Incomplete FAQ
Many questions concerning your tickets are not available on the website under the FAQ. For any questions or concerns, calling the customer service agents directly is the best way to get those answered.
No Guarantee
Another potentially negative aspect is that Ticket Lodge does not guarantee the accuracy of the event information on their websites such as event name, location or venue or even the event date. The customer service can be challenging to get in contact with and when tickets that are in high demand are on the market, it's important to be able to reach someone quickly.
The Bottom Line
This is a good place to seek out tickets that are in high demand and for tickets to almost any event worldwide. The prices are fair. They are app and mobile friendly, which makes shopping for what you need easy and convenient. It is unfortunate that they are lacking a return policy, but their ticket insurance somewhat makes up for it. The lack of transparency on their fees is their biggest downfall.
