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ScoreBig

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4.9

Overall Score

Author: Kalicia Bateman

LAST UPDATED: February 17th, 2020

ScoreBig takes empty seats from events ranging from music concerts and Broadway to sporting events. This company has helped thousands find tickets to their favorite sporting events, show, or musical play. Because of the format of this company, they can provide great deals on discounted tickets to these events. This company also allows people to sell extra tickets. 

ScoreBig, Inc. was sold to Ticket Network in 2016 and was rebranded as ScoreBig. Since the buyout, ScoreBig has worked hard to build back its reputation. Because of the issues that happened prior to the buyout in 2016, ScoreBig has made considerable strides to correct these all problems. Some think they have overcompensated to ensure positive customer experience and user satisfaction.

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The Good

  • Helpful Customer Service
  • Seat Inventory Options
  • The Big Event
  • Ability to Sell Tickets

Helpful Customer Service

ScoreBig's customer service team is said to be very helpful and proud of the assistance they provide customers. The company's website lists a customer service phone number and email address that customers can use to receive more information and support. Many of the other ticket site companies have difficulties keeping good customer service relationship with customers.

Seat Inventory Options

ScoreBig offers tickets for a variety of seats, ticket packages, and price points, including general admission. Its interactive seat maps show individuals the general area in which they will be seated. While you cannot always see exactly where your seats are, ScoreBig will offer seats that together in ticket packages, unless otherwise noted. ScoreBig also offers mobile tickets, which makes for convenient, quick delivery. The ticket price varies from event to event and depending on your seating area. Customers may purchase tickets as well as research events near them through its online website, ScoreBig.com.

The Big Event

ScoreBig is among the companies who can get you access to the biggest game, best play, or a concert at your favorite venue. It also makes it easy to sell tickets to others. Whether it is March Madness, the Super Bowl, the World Cup, or a ticket to Dear Evan Hansen you will be able to find and sell tickets on ScoreBig. This company is among the few ticket brokers who can get these high demand tickets.

Ability to Sell Tickets

ScoreBig allows ticket holders to create accounts to sell their extra tickets. When the tickets are sold, sellers are paid after the event via check or PayPal almost instantly. It’s an easy way to sell your tickets if last-minute conflicts arise. Some clients "score big" by selling the tickets they bought when prices were low. 

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The Bad

  • No Cancellations
  • Service Fees

No Cancellations

With ScoreBig, all ticket sales are final. The company does not allow cancellations or provide refunds. If an event is rescheduled, your ticket is good for the new date. If an event is canceled, ScoreBig offers returns on request. If an event is rescheduled and you are not able to attend, it is recommended to sells your tickets on ScoreBig to make your money back. In some cases, you can earn money off selling your event tickets.

Service Fees

ScoreBig charges a service fee and a delivery fee for every ticket request. Because the company does not disclose the specific rate or amount applied beforehand, customers are advised to inspect their ticket details before finalizing the sale. These fees are standard in the online ticketing industry.

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The Bottom Line

ScoreBig is a great way to find and purchase discounted event tickets. Many online ticketing agencies can be worrisome. But due to the changes made since 2016, you can use ScoreBig with confidence. The company's customer service is both responsive and helpful, and all tickets are guaranteed to be competitively priced, authentic, and in the general zone for which they were purchased. Over 141 customers have reviewed ScoreBig, and the overall experience of using ScoreBig is positive. With this service, it is simple and easy to find box office value tickets. You can buy tickets to big events for cheap and with confidence with ScoreBig.

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Star Rating

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3.8

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165 Reviews

Review Breakdown

5 grade

58%

4 grade

13%

3 grade

5%

2 grade

1%

1 grade

24%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Bethany Shaw Center Barnstead, NH

While I was a bit skeptical about getting tickets from an “uncertified” source, I received the tickets promptly and entered the event without any problems whatsoever. While the tickets were fairly priced, the fees were almost the cost of an additional ticket. To the higher ups at the company, perhaps you could roll those fees into the advertised ticket price when listed so we (the consumer) know exactly what we are going to pay prior to clicking the purchase button and being shocked at fees at almost $85 for two tickets. Overall I’m completely satisfied and happy I purchased the tickets!! The show was great and the service was timely and professional.

8 years ago

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TeaTee Philadelphia, PA

Having never used ScoreBig I was a little apprehensive. I was trying to get tickets for Southside Johnny and the Asbury Jukes concert at the Keswick Theater. After looking on Stubhub, the cheapest seats available were $99. I actually tried purchasing 2 tickets but there was a gliche in the process and it wouldn't complete the purchase. Mind you, I tried repeatedly w/o success. Strictly due to frustration, I looked around for other sites and found ScoreBig. I read numerous reviews (both good and bad) before I decided to use ScoreBig. The deciding factor was their tickets were only $69 a piece. The whole process went very smoothly. Though it took about 1 1/2 to 2 weeks before I rec'd notification that my tickets were available for download/printing, the site does inform you that it may take several days before you are notified. And in some cases, notification may not be until just a few days prior to the engagement. Some reviewers complained there was not a "barcode" on their tickets which created issues at the venue. Every aspect of my purchase went well. The night of the show my tickets were accepted without a problem. In fact, I had much better seats at a much lower cost than any other site offered. My only complaint is the same as others. The excessive fees which are added on to the final price of the purchase. Overall, I was really impressed with ScoreBig and have already recommended them to family and friends.

8 years ago

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Lawrence Musser

It was nice and easy to get the ticket ,but the fact that it was only on my device caused a problem after I entered the ballpark and headed to my seat. The ticket info disappeared and I had to have a Cubs' ticket services employee help me find it. I had to reinstall the app and it came back. I ended up missing an inning and a half doing that. Still enjoyed the whole experience overall !

7 years ago

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Jaclyn Urlahs Dundalk, MD

Overall, the experience with purchasing tickets from ScoreBig was great. Reasonable pricing and the process was very easy and user-friendly. The only reason I didn't give it five stars was because I didn't receive my tickets until the afternoon before the event, leaving me a little me a little concerned whether I'd get them on time. Would definitely recommend ScoreBig's service.

8 years ago

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Don Quigley Germantown, MD

I bought two tickets for the James Taylor / Eagles concert at Nationals Park on July 26th. I purchased the tickets in late June so I was surprised to get two tickets on the field near the stage. The concert was outstanding. My only criticism during the ticket buying process was the fees added to both tickets at purchase. The fees added about 25% to the cost each ticket.

8 years ago

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Jennifer Baton Rouge, LA

Price was not too far off from initial ticket price. Seats Close to the stage. Fees increased ticket price by about 15% of what’s shown. Promptly received tickets via email. Tickets were not fraudulent copies but a real ticket.

6 years ago

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Kya Johnson Burnsville, MN

I had a good experience with our concert tickets but still prefer the old scorebig company. This one says I'm a new customer every single time I log in. I Get an email stating welcome to scorebig. Overall, I'm pleased as the download of tickets was easy.

8 years ago

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soflomom Fort Lauderdale, FL

acquiring NBA tickets for a miami game was easy. it is unfortunate the NBA requires tickets on cellphones. i prefer paper tickets and i know seniors who are not equipped to produce images on their phone at the door.

6 years ago

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Terri Bartlett, IL

I had heard about a concert and went to ScoreBig first to check ticket pricing and availability. Then I confirmed I was getting a better deal by checking other sites, went back and got the tickets.

7 years ago

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Jeff H

Very good experience. The service fees were pretty high, but other than that, it was good. Tickets came with an email download quickly. Paying was easy.

7 years ago

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Ruth A LaFerriere Saint Cloud, MN

Got some great baseball tickets at a reduced price. The experience was easy, fast and felt secure with the order/payment method. Thanks will use again!!!

8 years ago

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Evan Green Houston, TX

Not sure what the problem was with most people. I got great seats for half price and my tickets were delivered same day to print. I had a good experience

10 years ago

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Rick Eddy Raceland, LA

Ticket were great, good location, etc. However, the $27 service fee per ticket is a killer $5 - $10 seems more palatable

8 years ago

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Bob Adamson Pittsburgh, PA

Good price for the tickets. The tickets were delivered immediately.We had good seats at a reasonable price.

8 years ago

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Arthur Landfair Jr Colorado Springs, CO

I really love purchasing through Score Big everything is great and the value is there

6 years ago

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Bruce Perez Reno, NV

the name your price can be better buying the tickets is fast and the redemption was easy.

8 years ago

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Karin Labriola Manhattan, IL

It would be nice to be told score big will not release tics till 48 hrs before the concert

8 years ago

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michael fite Newtown Square, PA

other than percentage increase of tickets, everything was fine

8 years ago

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Gary Allen Chico, CA

Great seats, easy to find and get too. Field view was super.

8 years ago

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Elliott Thomson, GA

I had a great experience getting good seat at a good price.

7 years ago

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CRAIG STALOWSKI Bayville, NJ

Quality service for tickets! Would use this site again!

8 years ago