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3.3

Overall Score

Author: Kalicia Bateman

LAST UPDATED: June 23rd, 2021

CheapTickets is known for booking flights, hotels, and vacation packages. What many customers don’t know is that they can search for events and activities happening in their travel destination. This gives customers the ultimate vacation planning experience where they can find everything they need to make each trip unique and memorable.

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The Good

  • Event Tickets and More
  • 150% Money-Back Guarantee
  • Best Price Guarantee
  • CheapCash Rewards

Event Tickets and More

CheapTickets may not be your go-to for finding concert tickets to your favorite band but it does have a lot to offer. Whether you are planning a trip for spring break or a weekend getaway CheapTickets helps you find concerts, sporting events, theater performances, and activities. Just search by location and date range for a list of fun, unique activities. Available filters include  sightseeing, balloon tours, family-friendly activities, and concert tickets. A brief explanation is provided with the price and length of the outing. The majority of activities have a free cancellation available. Also, look for promo codes and discounts on the website for your event or activity.

150% Money-Back Guarantee

To ensure that customers have the best experience, CheapTickets offers a 150% money-back guarantee on event tickets. Tickets for a concert, sporting event, or theater performance are sold by a third-party. In the rare circumstance that the tickets are never sent to you, they do not arrive on time, or were not valid upon entry, CheapTickets will refund you 150% for the price of the tickets.

Best Price Guarantee

CheapTickets.com promises its "Best Price Guarantee" which provides customers with confidence that they are getting the best rates when they book a qualifying service. If a customer makes a "Best Price Guarantee" claim with a lower price on a flight or hotel stay, CheapTickets will automatically cancel that initial reservation and rebook the room at a lower rate saving you money and time. Unfortunately, this feature does not apply to ticket sales.

The company strives to find the lowest fares for your flight, even if that means mixing-and-matching airline companies. So don’t be alarmed if you are departing on one airline and returning on another. This aspect ensures that travelers are going to get the lowest rate possible.

CheapCash Rewards

The company offers travel rewards each time you book a flight.  For every $1 spent, $1 in CheapCash is applied to your account. These savings can accumulate up to $100 annually, which can go toward a future hotel booking. Any CheapCash earned can be applied in combination with frequent flier miles travelers have incurred, which can give you cheap travel deals.

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The Bad

  • Limited Rewards
  • Service Fees
  • No Refunds

Limited Rewards

While CheapTickets offers its customers travel rewards, the points can only be earned by booking a flight and can only be applied toward a hotel. As a result, this offer is limited and restricts the use of an additional discount on event tickets and car rentals.

Service Fees

Another potentially negative aspect is that if you prefer to call and book your trip with a CheapTickets service agent, there is a service fee of $25.00. If you plan and book your trip online, the service fee can range from $6.00 to $40.00. For those who don’t like the hassle of navigating a website and booking online, the $25.00 may be worth it. If you are looking to save a few dollars then we recommend booking it yourself online.

No Refunds

When purchasing event tickets, take note that they are being sold through a third-party broker and prices are set by the dealer, not by CheapTickets. All sales for events are final with the exception of tickets that were never delivered, came late, did not allow entry, or the event was canceled with no rescheduled date.

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The Bottom Line

CheapTickets offers its customers one-stop shopping from flights, hotels, vacation packages, and event tickets making vacation planning a breeze. In business since 1986, and with the successful launch of its website in 1997, this company is worth looking into. Although event ticketing is not the main focus for CheapTickets, we recommend comparing prices, ticket fees, and refund policies with other ticket broker websites to ensure that you are getting the best deal.

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Star Rating

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2.6

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26 Reviews

Review Breakdown

5 grade

12%

4 grade

31%

3 grade

8%

2 grade

4%

1 grade

46%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Caloway Salt Lake City, UT

I use cheaptickets for everything. They normally have the best prices but there have been a few times where I have found cheaper prices on the websites of the actual providers. Be careful to use an incognito tab on chrome or delete your cookies so that the site doesn't remember you and start showing you more expensive ticket prices.

5 years ago

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Thomas Hullinger Pleasant Grove, UT

I used Cheap Tickets when I was in Kansas City for the NCAA Women's Volleyball Championship game. It was an easy process and the tickets were in a great location and easy to print out and use quickly.

8 years ago

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Derek Scoville Pleasant Grove, UT

Great website to get cheap tickets. The most satisfying thing for me, however, was that after I purchased tickets from Cheaptickets, I found the same tickets on another website at a cheaper price. Cheaptickets gave me a $50 voucher towards my next purchase as a way to satisfy me as their customer!

7 years ago

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Randy Scoville Pleasant Grove, UT

Cheaptickets is my go to when ordering any trip, concert, hotel. I have used them for multiple cruises. I used them to buy tickets to a Celine Dion concert in Vegas. and the best part, is when purchasing hotels, if they don't beat a competitors price, they give me $50. Super easy to book, and good customer service online and on the phone.

7 years ago

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Juan Beaver, PA

This is my first go to for cheap plane tickets. My mom travels often and this site compares different airlines and prices to get you the best deal

6 years ago

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MICHELLE Mesa, AZ

I often look here first when booking flights and vacations. Easy to navigate website with lots of options for refining my search.

7 years ago

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Joy Hill Pleasant Grove, UT

Used to use cheaptickets all the time, but I feel like their prices are not as competitive as they used to be.

7 years ago

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Jesse Rice Biloxi, MS

Was able to use this to get the tickets I needed it was easy to do and wasn't hard.

6 years ago