ADT Solar: Read 1,127 User Reviews From Real Homeowners

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OMAR NAVEED Spring Hill, FL

L over the course of the project, I had multiple project managers and ones who was unresponsive for over a two week period via email, phone, and text. Incorrect installation by electricians that placed unnecessary holes in my home, which has to then be repaired. The total project was lengthy due to the changing of the project managers, over six months from the time I signed the contract until my system was active. Additionally, the panel installers did not follow the array agreed upon by when signing the contract with my salesman.

4 years ago

Reply from ADT Solar

Hello Omar,
I am sorry to hear there were quite a few bumps along the way! I have made sure our leadership team is aware of your feedback and we will be reaching out to you very soon. Thank you for bringing this to our attention.

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Dec. 7th, 2021

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Frank Karlen Rowlett, TX

I took too long to follow up and get the drawings adjusted so building permit to get complete. Communication has been sporadic. The EnergyPro audit was scheduled, but not performed as scheduled and it took over a week to get it rescheduled. I was promised that the SunPro system would generate 100% of my energy needs and it has not performed up to expectations.

5 years ago

Reply from ADT Solar

Hello Frank,
I am sorry to hear things took longer than what it sounds like they should have when completing your solar installation. Please remember that our solar offset estimates are based off of annual consumption. Assuming your solar system just recently became operable, you will likely want to give it a little bit of time to determine your offset figures. If I can be of further assistance, I would be happy to help you. Please don't hesitate to reach out!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Oct. 12th, 2021

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Bobby Beggs, OK

Good company. It's only been operational for less than thirty days so I don't really know much. The installation went good, there was a lot of confusion on what they came out here to do. They call me and tell me some of the problems got fixed and some I still haven't.

4 years ago

Reply from ADT Solar

Hi Bobby,
Thank you for the review. I would love to intervene here and help in anyway that I can. Please do not hesitate to reach out to me directly and I will do all I can to ensure the issues are resolved immediately if they have not already been.

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Oct. 29th, 2021

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martin alvear-jasso Brownsville, TX

People are interested in an easy sell. I wanted more information on the $100000 package being sold to me. I had four different people reach out to me saying they would help me with my specific questions and all of them ignored me.

5 years ago

Reply from ADT Solar

Hello Martin,
I am very sorry to hear you had trouble getting the information you were looking for! I would love to help get those details for you immediately. Please send me an email using my email address below with any and every question and I will ensure we get answers for you ASAP.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jun. 22nd, 2021

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Aimee Molino, FL

I've had a lot of issues while working with SunPro. I have some issues but they did great work but I still have a bunch of issues with what happening right now. The installation went smoothly, but they didn't get back to me about the problems with my battery and I have panels go out here and there. I wish they had a battery backup option.

5 years ago

Reply from ADT Solar

Hello Aimee,
I am sorry to hear that there have been some bumps in the road. From what I can tell it looks like we are actively working with you to ensure everything has been resolved. If there is anything I can do to further help with your experience, I am here and am happy to help!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jan. 25th, 2021

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Robert Panama City, FL

We've got a problem with my system similar to my son that I talked into it after I got mine. He had major problems that have been fixed and it's almost two years later. But installation went really well.

4 years ago

Reply from ADT Solar

Hello Robert,
I am sorry to hear you are having issues. Will you please send me a private message with the property address where you have a system installed? I will then work with our service team to help ensure this gets addressed immediately. Thank you!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Mar. 21st, 2022

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Levy Vega Savannah, GA

Took a long time for activation, haven't gotten "promised" checks for signing up. Solar panels haven't changed bill much and now feel like wasn't necessary and feel like sale rep wasn't honest in projected savings. Thanks.

4 years ago

Reply from ADT Solar

Hello Levy,
Thank you for the feedback. I have passed this on to the appropriate parties that can get us the immediate solution you need. We will also review your system production and ensure it is producing as designed. Please expect to hear from our team very soon to review your system and the concerns outlined in this review. If there is anything else I can do to help with your solar experience, please do not hesitate to reach out to me directly!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Mar. 1st, 2022

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Ray Knoefel Peck, KS

I am having trouble with the online monitoring system, contacted the person that I bought system from, he was going to notify the program rep. still no response back, not sure why, but feeling not cared about.

5 years ago

Reply from ADT Solar

Hi Ray,

Are you still having these issues? I would love to help you with this. Please send me the details and I will work with our team to get this resolved right away!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Apr. 16th, 2021

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Susan

The panels are not doing nearly what he told me it was supposed to do. They told me the meter would spin backwards and it does not. The installers did well but the electrician was a little unruly.

5 years ago

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Rebecca Stewart Milton, FL

The 2 stars is for their customer service which very poor. Everybody selling me the panels and getting them installed was fine. All the extras I got right away. I have 8 very dark leak spots on my living ceiling. I started trying to get the leaks fixed in Oct/Nov. Sunpro person finally came and said the leaks were under panels. My roofing company came out day after I called them, and looked at the leaks. Sunpro service man had the roofing man's phone number and vice versus because 2 rows of panels had to be taken down. Today is June 10th and finally got this date for the Sunpro. Called roofing company on Friday Afternoon and Tuesday of next they confirmed someone would be here on Thursday morning. It took 4 weeks of calling customer service once a week before a supervisor called me to make an appointment to have a work crew come to take panels. Now I find out that some of the leaks are from the panels. But I am really angry that I was not told by salesman or prior to install that putting panels on my roof of less than a year old would VOID my warranty on my 25 year warranty on my new metal roof. It costing me $2000.00 to have panels taken down for roofing man to fix their part of the leaks and reinstall the panels. I having the put up because I paid for them. If this happens again what to after you spend so much money???? Customer service it what builds a company. This why when my 38 year old house needed its 3rd roof I went with the same company that put my 2nd roof on as their customer service after install is AWESOME.

5 years ago

Reply from ADT Solar

Hello Rebecca,
I am very sorry to hear you have had a less than perfect experience. I have alerted the leadership team associated with you project to help ensure we implement swift action toward resolution. Please reach out to me directly if there is anything I can do to further assist with your experience.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jun. 17th, 2021

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Verified Customer

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Robert Giese Pensacola, FL

The panels have been installed and the co cubit turned on. No one ever explained to me what my responsibility is or how I interact with the power company. I feel let down.

4 years ago

Reply from ADT Solar

Hello Mr. Giese,
Thank you for the feedback here. I am very sorry to read that you feel let down! I have asked the team to reach out to you ASAP to explain everything in complete detail for you and ensure you are comfortable with how your system works. Please do not hesitate to reach out to me directly if any additional questions or concerns come up. Thank you!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Nov. 11th, 2021

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Mike brookshire Decatur, GA

Guy who came out was nice but I was trying to cut my power bill and it was going to cost me more for the next 20 years, no saving for me

5 years ago

Reply from ADT Solar

Hi Mike,
I am sorry to hear that you did not see the savings you were hoping for! There are many factors that impact savings from house to house. If you would look at this a little closer, I'd love to help you out. Just send me an email with your information and we will dive into it again.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jul. 23rd, 2021

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Paul Campbell Colonial Heights, VA

Communication process is poor. Customer required to initiate communications with repeated attempts due to lack of response.

5 years ago

Reply from ADT Solar

Hello Paul,
I am sorry to hear we did not do well with communicating. I will review your project and look for any learning opportunities I can implement. Please do not hesitate to reach out to me directly if there is anything else I can do to help turn your Sunpro experience around!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

May. 5th, 2021

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Ben Palm Harbor, FL

Office staff not helpful. And not very informed about some. Support for app very helpful after the fact. Elec. installer programmed system wrong.

5 years ago

Reply from ADT Solar

Hi Ben,
Thank you for the feedback. I am sorry to hear you have had a few some bumps in the road with your solar experience. If there is anything I can do to help as we move forward, please just let me know!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jan. 25th, 2021

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Troy Dorman San Antonio, TX

They have a company policy that if there are more than three trees shading the southern exposure of the house they won't install solar. This may be one of the dumbest policies I have every heard of. Solar is great but trees are actually better because they absorb CARBON and offset the heat island effect. Get your act together SunPro.

4 years ago

Reply from ADT Solar

Hello Troy,
I am sorry to hear you had a poor experience with the design of your system. I would love to work with you in this situation and help ensure you are pleased with the plans for installation. Please reach out to me directly with your property address and I'll look up your account and give you a call. I look forward to helping you out!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Apr. 18th, 2022

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Verified Customer

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Irma G Garcia Plano, TX

Rebate was not sent to our electric provider. The attic tent was never installed. We are producing less than 50% !

4 years ago

Reply from ADT Solar

Hello Irma,
Thank you for the feedback. I have alerted our team of your review and know that we will be working right away to get this all resolved. In the meantime, please do not hesitate to reach out to me if there is anything else I can do to assist with your experience!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Nov. 12th, 2021

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Verified Customer

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Michael Jasper, FL

We are not following up on what I was told I'm still waiting on money to cut trees down

4 years ago

Reply from ADT Solar

Hello Michael,
I would love to look into this for you! Sorry to hear about the delay. Please send me an email with all details so I can help you to quickly get a resolution!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Nov. 23rd, 2021

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Verified Customer

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Shane W Fraser Mesa, AZ

Because I still don't have app, they still haven't finished sealing , should I go on?

4 years ago

Reply from ADT Solar

Hello Shane,
I would love to help you out right away. Please send me an email with your property address so I can look up your project and contact info. I want to jump on this right away and help you out!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Nov. 12th, 2021

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Randy Callahan Groves, TX

I don‚Äôt know if they producing 3 enough

5 years ago

Reply from ADT Solar

Hello Randy,
I have passed your feedback on to our Customer Service team and have asked them to look into this and reach out to you. We should get an update on our review for you very soon! We are here to help with your system and want to ensure it is producing as it was designed to do so.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Feb. 14th, 2021

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David Hatfield Hankamer, TX

We are not producing energy like we were told.

5 years ago

Reply from ADT Solar

Hi David,
I am sorry to hear your solar system is producing less than you had anticipated. Will you please send me an email with your property address and specific concerns and I will work with our team to review this and reach out to you right away! Thank you and I look forward to helping you get some quick answers soon.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jan. 25th, 2021

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Anonymous Las Cruces, NM

It’s hard to contact them. They are slow to respond.

5 years ago

Reply from ADT Solar

Hello There,
I am sorry to hear you have had trouble getting in contact with us. Please save my email address listed below and do not hesitate to reach out to me directly if you ever have any questions or concerns. I will be happy to work with our team to quickly get you answers and help turn your experience around.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jan. 25th, 2021

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Verified Customer

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Warren Hendricks

Absolutely no communication. I received no plans on items that were presented to the HOA or the County. Was misled by Sunpro CEO.

5 years ago Edited September 14, 2021

Reply from ADT Solar

Hi Warren,
I am very sorry to hear that we dropped the ball. I would love to learn more and help to turn your experience around. Will you please reach out to me directly using my contact information below? I look forward to helping you out!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Sep. 16th, 2021

ADT Solar Reviews

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