ADT Solar Reviews
7.0
Overall Score
Verified Customer
Review Source
Jay T Sexton Hampton, VA
I was told my bill would be about $115.00 per month for the next 25 years. It's been $250-$300. I'm very disappointed. I feel like you have me over a barrel. Is that too bad for me? Maybe I'm not understanding something correctly.
4 years ago
Reply from ADT Solar
Hello Jay,
I am sorry to hear that you are receiving these large bills. Something does not seem right! I have alerted our service team and asked that they help look into this for us and ensure your system is producing exactly as designed.
Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com
I am sorry to hear that you are receiving these large bills. Something does not seem right! I have alerted our service team and asked that they help look into this for us and ensure your system is producing exactly as designed.
Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com
Mar. 11th, 2022
Verified Customer
Review Source
Tina White Gaston, SC
The installation was completed quickly and done well but the backoffice folks didn't send the Interconnect Application to Dominion Energy so my system is still unusable. They still have not provided all the information requested by Dominion Energy so I'm not sure when my system will be up and running.
5 years ago
Reply from ADT Solar
Hi Tina,
Thank you for bringing this to my attention. I have passed the delay on to our Interconnection department so they can help to prioritize this for you. I am sorry for any delay. Please do not hesitate to let me know if there is anything else I can do to further assist you!
Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com
Thank you for bringing this to my attention. I have passed the delay on to our Interconnection department so they can help to prioritize this for you. I am sorry for any delay. Please do not hesitate to let me know if there is anything else I can do to further assist you!
Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com
Sep. 24th, 2021
Verified Customer
Review Source
Johnny Walker Carlsbad, NM
I was told that after the first of the year I would never receive a bill from XCEL anymore, that I would only be making payments on the solar panels. And when the solar panels were paid off I would not see any bills for electricity. I called Sunpro's office today and they told me I would always get an electric bill if I was on the grid.
5 years ago
Reply from ADT Solar
Hello Johnny,
Thank you for the feedback. I am sorry to hear that the utility billing was not clearly explained to you. I have passed your feedback on to a leader in our Customer Service department to have them get you more help and the answers you need to find the value in your solar project. Please do not hesitate to reach out to me directly if there is anything else I can do to help with your solar experience.
Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com
Thank you for the feedback. I am sorry to hear that the utility billing was not clearly explained to you. I have passed your feedback on to a leader in our Customer Service department to have them get you more help and the answers you need to find the value in your solar project. Please do not hesitate to reach out to me directly if there is anything else I can do to help with your solar experience.
Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com
Sep. 24th, 2021
Verified Customer
Review Source
Julian Macclenny, FL
There sellsman lies like a rug. Still waiting on his promises. He also kept prices hideen un till contract was signed. If i new it was 61.0000 i would ha e waited untill i was more financially alble
4 years ago
Reply from ADT Solar
Hello Julian,
I am very sorry to hear you had a poor experience with our sales rep. I would love to look into this and help you in anyway that I can. Assuming you would like for me to help, please send me a private message with your property address where you have looked into getting solar installed and your contact information. I will then reach out right away. I look forward to helping you out!
Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com
I am very sorry to hear you had a poor experience with our sales rep. I would love to look into this and help you in anyway that I can. Assuming you would like for me to help, please send me a private message with your property address where you have looked into getting solar installed and your contact information. I will then reach out right away. I look forward to helping you out!
Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com
Mar. 21st, 2022
Brett R Lehigh Acres, FL
50% Chance You Will Regret Solar Especially from SunPro
It is unfortunate to want to do solar and in the end be advocate to not get solar in Florida residential, your neighbors are horrified, and your stuck with a 20 year loan. Real ROI is like 23 years don't be fooled. FYI Solar in general is bad at residential level and new Florida net metering makes it useless. Get a Generator and Gas tank for backup power. Below is apparently common, educate yourself before signing anything.
Company with beautiful brochures showed misleading advertising graphs (KW cost, national inflation), incorrect pricing parts, $3000 to cancel on 4th day if you do sign and figure out nothing matched salesman statements. SunPro came out to install, told twice this looks wrong by installer before they even started. 8+ trips to get system working over 6 months, then roof leaks. They use their own employees however they are untrained no idea what's going on. Brand new roof had leaking roof, inside with buckets and drywall falling, tracking tar and dirt in house, 3 more trips trying to caulk holes, replaced roof separate company, still left with $14K loan and partial solar. Apparently this is normal*, several company employees said they had 3 more problem appointments to fix just that day, not alone. Employees completely agreed it was a scam :/
They charged a premium for the most horrible service you could receive. No one at company knew what the other was doing, every person coming out had some new person with them training, technician shows up and would ask what they were there for. Took 2 months for them to even notice the solar was completely offline during roof repair.
Loan for 8 panels (2.9KW) was 14K, saves me $42 in electric bill and pay $52 on my loan. Something they wont say, your insurance will cost more and they don't cover it under hurricane deductible.
4 years ago
Reply from ADT Solar
Hello Brett,
I am sorry to hear you have had a poor experience and have some major concerns. I would love to work with you to help get you some answers and help ensure your project makes sense. Will you please send me a private message with the property address where your solar system is installed? This will allow me to look up your account and get you help right away. I look forward to working with you and am confident we can turn things around and make you very pleased with your decision to power your home with Sunpro.
Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com
I am sorry to hear you have had a poor experience and have some major concerns. I would love to work with you to help get you some answers and help ensure your project makes sense. Will you please send me a private message with the property address where your solar system is installed? This will allow me to look up your account and get you help right away. I look forward to working with you and am confident we can turn things around and make you very pleased with your decision to power your home with Sunpro.
Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com
Apr. 11th, 2022
jason dupree Pompano Beach, FL
First, I need to say that the sunpro installers were great, that is, when they were here. Second, I need to point out my failure in researching companies, it was a friend of a friend thing. Had I done a better job at vetting, I would not be in this position. I have an 11kw system with a 10kw Enphase backup battery, that's the only good thing. The system works great, however, I arrived at this point by a high pressure sales team. $73k. That's what my system cost. Sunpro lied from the point of sale, to the activation of the system, which took roughly 7 months. The home energy survey was an absolute joke, I was told my doors would be resealed, never happened. I was told that my water heater would be wrapped, i could have done a better job with tape and toilet paper. I was told that all my lights would be replaced with led's, they brought 2 cases of warm yellow lights for ME to install, and did not even get the 5 candelabras that i needed for a chandelier. I was promised things that I never got, and I am now certain that I never will. I wanted a system that would do everything that I needed it to if the grid went went down due to storm, or whatever. I was told that with 31 panels, I would never have a worry. When the last of the electricians came just before activation, I found out that if the grid goes down, I will not have 31 panels. Only 19 panels will work because that's all the battery can handle. That's not what I paid $73k for. I've given them opportunity to make it right, I guess they don't care. It is now my mission to save others from the huge mistake I made by using sunpro. Do your due diligence, GET MULTIPLE QUOTES! I know many are happy with their sunpro experience and that's great, I guess I'll be the odd one that gets crapped on. Sunpro is owned by ADT home security which doesn't have such a great customer rating, and I can assume that sunpro will end up the same way. Do yourself a favor, if you decide to go with sunpro, make sure they are only one of at least 3 quotes. The installers were all great, the company is crap. I will now begin my quest to scream that as loudly, and widely as possible. You've been warned.
4 years ago Edited April 11, 2022
Reply from ADT Solar
Hi Jason,
I am sorry to hear about this and I want to help make things right. Will you please send me your property address so I can look your project up and begin working toward a solution. Thank you!
Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com
I am sorry to hear about this and I want to help make things right. Will you please send me your property address so I can look your project up and begin working toward a solution. Thank you!
Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com
Apr. 7th, 2022
Steve Weisbecker Mankato, MN
Even at one star I am extremely disappointed with the service I received!!! I have made many, many calls to a so called “Customer Service Department”. No return calls even when promised.
Finally I tried to contact the President of the company and then received what I was hoping would finally be THE call that would assist me. He was pleasant and again I was promised a call from someone who might assist me.
Nope, she was maybe the worst one I had spoken to at the company, It appears that I have only one avenue to take, getting an attorney who can hopefully help me get some answers.
I own a medium sized business and have many years of experience in life (I am 68 years old) . I have never ever had to personally contact a lawyer in regard to a personal solution. I am sad it has come to this!!!
Steve Weisbecker
4 years ago Edited March 9, 2022
Reply from ADT Solar
Hello Steve,
I am very sorry to hear you have had a rough experience with our team. We have a very strong commitment to delivering an industry best experience and I am confident we can get this turned around. I have alerted our the leadership team in our Customer Service department. They will be looking into this for you right away to see what can be done to start making things right. Please expect to hear from our team very soon.
Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com
I am very sorry to hear you have had a rough experience with our team. We have a very strong commitment to delivering an industry best experience and I am confident we can get this turned around. I have alerted our the leadership team in our Customer Service department. They will be looking into this for you right away to see what can be done to start making things right. Please expect to hear from our team very soon.
Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com
Mar. 11th, 2022
William Moore Queen Creek, AZ
The finance company is now hounding me and the system is something a first grader could do batter at. They make all kinds of promises but DO NOT deliver. SRP has failed the system twice due to numerous infractions. The major one is that the breaker coming into the home is 1/2 what it should be and I believe my home is in danger of burning to the ground. They then tied the system to the wrong breaker in the wrong building and that panel can't even support the system as I understand it. When they 1/2 way installed the system (probably the wrong panels) there was such a mess and wire, nuts, screws and other debris all over my back porch, garage entry, and back yard I was afraid to allow my dog to go into the back yard. 3 weeks later I am still picking up items that could hurt my dog. When I informed the company - you guessed it no one was sent back out. Good luck cleaning up our mess was the attitude. I also had told the company I needed the system to be such that if the power went off from SRP I desperately needed the building to stand on it's own due to safety concerns. It doesn't!! and no one will return my calls.
Here is the deal if you have read this. You have been warned. I have two previous homes in other parts of town and the solar company I used at those times don't serve this area so I know how it should work. Call anyone but DO NOT use ADT/Sunpro. ADT took over right before we signed the crocked line.
4 years ago Edited February 28, 2022
Reply from ADT Solar
Hello William,
I am sorry to hear you have ran into multiple issues following your solar installation. I have alerted leaders in our Operations department and am confident you will receive a follow up call very soon to review the details of your project. We have a very strong commitment to our customer experience and will work hard to turn things around for you and ensure you are happy with the final product.
Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com
I am sorry to hear you have ran into multiple issues following your solar installation. I have alerted leaders in our Operations department and am confident you will receive a follow up call very soon to review the details of your project. We have a very strong commitment to our customer experience and will work hard to turn things around for you and ensure you are happy with the final product.
Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com
Mar. 1st, 2022
Stevie Johnson Orlando, FL
Horrible. We signed paperwork back in July of 2020 it's now Jan 2022 and our panels still aren't up and working. I was told in October of 2020 I would get a refund for all the months that my panels haven't been working still never received a refund. SUNPRO keeps saying they are waiting on Duke Energy to switch the meter. But when I called Duke SUNPRO never sent in the application for the solar panels or the meter. I've been asked so many times how I like the solar and who I've gone with by new people also building in our neighborhood and I tell everyone not to go with SUNPRO I'm so disappointed and still waiting on the refund and the application to be turned in to Duke for my meter to be changed. Then they go and say my name doesn't match on my homeowners insurance and my Duke bill but I sent them my most recent bills proving that they do. They are trying to put the blame on anyone but themselves for there horrific customer service
4 years ago
Reply from ADT Solar
Hello Mr. Johnson,
I am very sorry to hear that you have had a poor experience. I want to look into this for you immediately and begin working to turn things around for you. Will you please send me an email with your property address? That will allow me to look up your project and reach out to you directly. I look forward to getting this all resolved in a timely fashion.
Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com
I am very sorry to hear that you have had a poor experience. I want to look into this for you immediately and begin working to turn things around for you. Will you please send me an email with your property address? That will allow me to look up your project and reach out to you directly. I look forward to getting this all resolved in a timely fashion.
Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com
Jan. 19th, 2022
Bill Cox Lincoln, NE
Sunpro Solar is a SCAMMER / SPAMMER / ROBO CALLER / COLD CALLER / PHONE TERRORIST.
As a Scam-Baiter / Scam-Buster, I can tell you that Sunpro Solar is one of the worst.
For several several months, Sunpro Solar has called my phone several times per week. When I disguise my voice as an elderly, special needs or highly vulnerable individual, they will claim that I already have an appointment to purchase SunPro Solar products. When I tell them that my memory is bad, they claim that I made an appointment yesterday. When I tell them that I am a poor person that only receives a little money from social security, they double down on the manipulation tactics and unwanted calls.
In many ways, Sunpro is worse than the most heinous scammers, as they specifically target people they believe to be elderly, special needs and highly vulnerable.
Do not be surprised when Sunpro Solar is hit with another class action lawsuit.
4 years ago
Reply from ADT Solar
Hello Bill,
I am very sorry to hear about this and would love to learn more if you are open to sharing. We work very hard to provide an amazing customer experience and this includes being honest about the project and benefits we provide. If there is anything I can do to assist you please do not hesitate to reach out to me directly.
Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com
I am very sorry to hear about this and would love to learn more if you are open to sharing. We work very hard to provide an amazing customer experience and this includes being honest about the project and benefits we provide. If there is anything I can do to assist you please do not hesitate to reach out to me directly.
Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com
Dec. 22nd, 2021
Liz Dowty New Orleans, LA
Our experience with SunPro has been absolutely awful. We purchased a $65,000 system including 42 solar panels and 2 Tesla batteries for the purpose of being able to power our home and appliances in the event of a major power outage such as a hurricane. The system was installed in March but then wasn't turned on until July after a lot of painful back and forth with Sunpro to make it happen. And it only happened because we had a friend who is an Executive at Entergy who was able to help us. The first chance that the system was put to the test it failed entirely. During Hurricane Ida, the power went out and once our batteries used up all of their stored power during the night, the system failed to work. I called customer service and they weren't helpful and then I texted with a customer service manager who was involved in getting our system turned on and she told me that our system was tied to the Entergy grid and it would not work until the power was turned back on. This was completely contradictory to everything we had been told and the reason why we invested so much in this system. It was devastating and then we had to evacuate and were displaced from our home for a week and half. No one ever attempted to get in touch with us to follow up regarding this major issue. After speaking with several other solar companies, we realized that this woman was not informed and had given us incorrect information so I called Sunpro back and after 2 phone calls, I was finally able to speak with someone who confirmed that our system did in fact fail and it was supposed to work during the Entergy power outage. They are supposed to be coming to do a site visit to inspect the equipment but I haven't heard from them since and we have been given no indication that they care at all about this massive failure. I would highly advise not going with this company.
5 years ago
Duffin Savannah, GA
Our salesperson was amazing. I’d give her five stars if I could. She promised what she expected from the company, however, the company didn’t follow through. We talked about the “single day install” but ours was closer to one week rather than one day. I will also add that we do not have a large house. We agreed on the amount of panels and the arrangement of the panels only for the crew to come out and tell us that arrangement would not work. We’re on our second project manager because the first was not responsive, never answered phone calls or emails. We are now on month three and have no clue when we will be operational. The reviews on here are all somewhat good - but it’s been a nightmare here in Georgia.
5 years ago
Reply from ADT Solar
Hello Duffin,
I am very sorry to hear that things did not go as promised. I would love to learn more about your experience and see what can be done to help turn things around. Will you please send me an email address below and provide me with your property address where the solar was installed so I can reach out to you and learn more? I appreciate your feedback and am confident we can turn your experience around!
Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com
I am very sorry to hear that things did not go as promised. I would love to learn more about your experience and see what can be done to help turn things around. Will you please send me an email address below and provide me with your property address where the solar was installed so I can reach out to you and learn more? I appreciate your feedback and am confident we can turn your experience around!
Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com
Aug. 13th, 2021
Brian Collings Goodyear, AZ
I cannot say in words how disappointed I am. I had 2 bids but went with the higher cost at SunPro because I thought I was getting better service and equipment. I am a cash buyer that spent nearly 50k on my system. We signed up in January 2021. Put the deposit in on Feb 14th. Panels were installed Mar 11. Went through multiple visits from SunPro to do final hook ups. 3 APS inspections…2 of them wrong inspections called in by SunPro, and this is happening in May 2021. Fast forward to today June 5th…SunPro comes out to do final commissioning and activate the system. The Enphase Envoy box is broken…doesn’t work. What a horrible experience. I have had a solar system “installed” on my home that I paid cash…for 3 months that does not produce, and doesn’t work. I don’t think our experience with SunPro can be any worse. The “account representative “ would set up calls and appointments and not show up or call until hours past the time. I believe I had 3 different representatives until I was given the direct line to the regional director. We are beyond disappointed.
5 years ago
Reply from ADT Solar
Hello Brian,
I am very sorry to read your review and understand that you are disappointed in your experience. I have looped in leadership from our operational team to help get this resolved for you. We want to act very quickly and are confident that we can turn your experience around. Please expect to hear from us very soon and do not hesitate to reach out to me directly in the event there is anything I can do to help.
Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com
I am very sorry to read your review and understand that you are disappointed in your experience. I have looped in leadership from our operational team to help get this resolved for you. We want to act very quickly and are confident that we can turn your experience around. Please expect to hear from us very soon and do not hesitate to reach out to me directly in the event there is anything I can do to help.
Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com
Jun. 7th, 2021
Kathleen Herron Mooresville, NC
Our solar was installed on March 4 and 5th but still not hooked up..a lot of damage was done to our home..still not fixed..the installers left a mess of screws electric pieces and cigarette butts...my previous little dog died...no one call about fixing the ceiling damage...I finally got a professional who gave us an estimate and I sent it on...why can't they send us the money so that we can pay this professional to fix it...why can't they get us hooked up so we can use our panels..so damage to my home and my little dog dead is all I have gotten is being depressed and the run around..I am already paying for nothing
Kathleen Herron
Kathleen Herron
5 years ago
Reply from ADT Solar
Hello Kathleen,
Thank you for bringing this to my attention. I am sorry to hear you have had less than a great experience. I have alerted leaders from our Operations and Customer Service teams of your situation so they can quickly work with you to further address this situation. I am confident that we will work to turn your experience around very soon. Please do not hesitate to reach out to me directly if there is anything else I can do to further assist you.
Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com
Thank you for bringing this to my attention. I am sorry to hear you have had less than a great experience. I have alerted leaders from our Operations and Customer Service teams of your situation so they can quickly work with you to further address this situation. I am confident that we will work to turn your experience around very soon. Please do not hesitate to reach out to me directly if there is anything else I can do to further assist you.
Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com
May. 14th, 2021
Verified Customer
Review Source
Ashley
Be honest with your customers. I found out the things the salesman told me weren’t exactly true. I never hear back from them. Installation did go fine.
5 years ago
Review Source
Shana Wills
My 74 year old mother got roped into a 25 year contract. My sister and I didn't realize she had put panels on the house in December until January. As of right now, they still aren't active because my mother had a stroke shortly after the first of the year. My sister and I both think she has Dementia, and didn't realize what she was signing. Who would give an elderly woman a 25 year contract?!?! We want them to take the panels off. We aren't sure if my mother will be able to go back home.
4 years ago
Reply from ADT Solar
Hello Shana,
I am very sorry to hear you have had this frustrating experience. Please reach out to me directly with details like the property address and your contact information. I want to connect with you and see what can be done to help at this time.
Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com
I am very sorry to hear you have had this frustrating experience. Please reach out to me directly with details like the property address and your contact information. I want to connect with you and see what can be done to help at this time.
Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com
Feb. 15th, 2022
Donna Mcmahon Naples, FL
My install finished in March 2021.
The installation is sloppy and devalues my home. The supports extend beyond the panels. I have called multiple times to have it fixed. Sometimes I got a reply and promise to fix but no action. So I was forced to start payments. After I signed the activation agreement FPL said I could activate my service. The electrical box they installed inside my house has two switches. One does nothing. It is not working. This big conglomerate company will probably need to be sued. Next time i need a contractor I will look locally.
5 years ago
Reply from ADT Solar
Hello Donna,
I am very sorry to hear you have had a poor experience with our team. I have raised your concerns to our service department and expect to work toward getting a solution in place that you are pleased with very soon. Please do not hesitate to reach out to me directly if there is anything else I can do to further assist you. Thanks!
Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com
I am very sorry to hear you have had a poor experience with our team. I have raised your concerns to our service department and expect to work toward getting a solution in place that you are pleased with very soon. Please do not hesitate to reach out to me directly if there is anything else I can do to further assist you. Thanks!
Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com
Oct. 5th, 2021
JerryA Edmond, OK
Sad to say, but I had to go with a different company AFTER my system was installed. Very unprofessional installation, not to mention I was lied to about the system that I was sold. When I asked what was going to be done about these issues, I was told to “Figure it out”. Since then I have gone with a local company and have had much better results.
5 years ago
Reply from ADT Solar
Hello Jerry,
I am very sorry to hear that things did not go as planned. If there is anything I can do to help turn your experience around, please do not hesitate to reach out to me directly. I am here and happy to help.
Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com
I am very sorry to hear that things did not go as planned. If there is anything I can do to help turn your experience around, please do not hesitate to reach out to me directly. I am here and happy to help.
Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com
Jun. 7th, 2021
Verified Customer
Review Source
Briggitte Kinney Dallas, TX
Our solar system was installed in October 2021 and our electric bills are 250-300 a month I left several messages no one has returned my call yet!!!
4 years ago
Reply from ADT Solar
Hello Briggitte,
I am very sorry to hear that your solar system has not started offsetting your electric bill like you were originally anticipated. I have reached out to the leaders on our service team and have asked that they look into this right away for you. We want to ensure that your system is producing exactly as designed. Please expect to hear from us very soon and if I can ever be of additional assistance to you, please do not hesitate to reach out to me directly. I am here and happy to help you out!
Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com
I am very sorry to hear that your solar system has not started offsetting your electric bill like you were originally anticipated. I have reached out to the leaders on our service team and have asked that they look into this right away for you. We want to ensure that your system is producing exactly as designed. Please expect to hear from us very soon and if I can ever be of additional assistance to you, please do not hesitate to reach out to me directly. I am here and happy to help you out!
Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com
Mar. 1st, 2022
Verified Customer
Review Source
James Paulsen Purcell, OK
I'm only seeing less than 25% energy independence on my solar production. I had expected much more out of the performance of the equipment.
4 years ago
Reply from ADT Solar
Hello James,
I am sorry to hear that your system is not producing as you had initially expected. I have alerted leaders from our service team to look into this for you right away! We want to make sure your system is producing as designed and you are getting what you paid for. Please expect to hear from our team very soon!
Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com
I am sorry to hear that your system is not producing as you had initially expected. I have alerted leaders from our service team to look into this for you right away! We want to make sure your system is producing as designed and you are getting what you paid for. Please expect to hear from our team very soon!
Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com
Dec. 22nd, 2021
Verified Customer
Review Source
John Hill Colonial Beach, VA
Can not log into system. Last connected to Enphase Aug 9th been told by Sunpro they will get someone to look at it for over a month… HELP
4 years ago
Reply from ADT Solar
Hello John,
I am sorry to see that you have had issues with monitoring your systems production for so long. I have escalated this within our service department and we will prioritize getting this resolved as quickly as possible for you. Please expect to hear from our team right away.
Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com
I am sorry to see that you have had issues with monitoring your systems production for so long. I have escalated this within our service department and we will prioritize getting this resolved as quickly as possible for you. Please expect to hear from our team right away.
Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com
Nov. 29th, 2021
Verified Customer
Review Source
Polly Vela Brownsville, TX
Slow feedback. No credit w/electric co. - my electric company didnt receive the check of $1000 & I'm still getting billed electricity.
5 years ago
Reply from ADT Solar
Hi Polly,
Thank you for this feedback. I am sorry to hear the payment to your electric company has been delayed. Please send me an email with the details and I will be happy to look into this and help you get resolved right away!
Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com
Thank you for this feedback. I am sorry to hear the payment to your electric company has been delayed. Please send me an email with the details and I will be happy to look into this and help you get resolved right away!
Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com
Apr. 16th, 2021
Raegan Cook Memphis, TN
Horrible customer service. Been trying to have someone look at our Tesla battery for 6 weeks now but it still has yet to happen. They want to blame the problem on the battery but don't want to try to fix it.
Currently looking at how to get these panels off of my house and be done with SunPro.
4 years ago
Reply from ADT Solar
Hello Raegan,
I am very sorry to hear you are having a delay getting service on your Tesla Powerwall. I want to help you ensure this gets resolved immediately. I am going to send you a private message to obtain more details so I can begin to implement a solution. I look forward to working with you!
Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com
I am very sorry to hear you are having a delay getting service on your Tesla Powerwall. I want to help you ensure this gets resolved immediately. I am going to send you a private message to obtain more details so I can begin to implement a solution. I look forward to working with you!
Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com
Jan. 27th, 2022
Review Source
Bruce Lawrence Fort Worth, TX
They said my bill would be next to nothing. 30000 dollars and my bill is 3 to 4 hundred a month. I cant get any warranty help to figure out the problem. Seems they just want to sell it, Install it then they are done with you. I dont recommend them at all.
4 years ago
Reply from ADT Solar
Hello Bruce,
I am very sorry to hear you have had this experience and then have struggled to get help. Will you please send me an email directly with the property address where you have solar installed so I can locate your account? I will then work with your Service team to help get you some answers as quickly as possible. Thank you!
Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com
I am very sorry to hear you have had this experience and then have struggled to get help. Will you please send me an email directly with the property address where you have solar installed so I can locate your account? I will then work with your Service team to help get you some answers as quickly as possible. Thank you!
Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com
Dec. 7th, 2021
Amanda Hendrix
It’s been 7 months and they still have not completed the job and now a payment is due, with no answer on when completion will be done. Would not recommend, as our neighbors have went with other companies and their job was complete within a few days!!! It’s been months!!!
5 years ago
Reply from ADT Solar
Hello Amanda,
I am sorry to hear about this delay. I have alerted our operational team and have them doing what they can to further assist you and help ensure you are pleased with your Sunpro experience. If there is anything else I can do to further assist you, please do not hesitate to let me know!
Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com
I am sorry to hear about this delay. I have alerted our operational team and have them doing what they can to further assist you and help ensure you are pleased with your Sunpro experience. If there is anything else I can do to further assist you, please do not hesitate to let me know!
Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com
Oct. 12th, 2021
Steve Randall Oklahoma City, OK
Well, off to a bad start. I've filled out the online form two times with no contact. The number online DOESNT WORK. Concerning. I just don't understand businesses these days, especially one like this, in such a competitive market.
5 years ago Edited September 14, 2021
Reply from ADT Solar
Hi Steve,
I just sent you a private message. I want to work with you and help get this resolved immediately. Thank you for bringing this issue to my attention. I am confident we can get this turned around for you very quickly and that you will be very impressed with your Sunpro experience!
Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com
I just sent you a private message. I want to work with you and help get this resolved immediately. Thank you for bringing this issue to my attention. I am confident we can get this turned around for you very quickly and that you will be very impressed with your Sunpro experience!
Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com
Feb. 25th, 2021
Verified Customer
Review Source
Daniel S Armendariz Deming, NM
Panels quit working for three months and no one knew about it . They took to long to fix . Light bill to high.
5 years ago
Reply from ADT Solar
Hello Daniel,
I am very sorry to hear that you have had an issue with your solar panels! They are typically reliable but we are here for our customers if there are ever any issues. I have looped leaders in from our customer service team and they will be reaching out to you very shortly to learn more and help with your situation and help find a solution. Please do not hesitate to reach out to me directly if there is ever anything else I can do to help with your solar journey.
Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com
I am very sorry to hear that you have had an issue with your solar panels! They are typically reliable but we are here for our customers if there are ever any issues. I have looped leaders in from our customer service team and they will be reaching out to you very shortly to learn more and help with your situation and help find a solution. Please do not hesitate to reach out to me directly if there is ever anything else I can do to help with your solar journey.
Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com
Feb. 9th, 2021
Verified Customer
Review Source
David R Hernandez Mesquite, TX
without a battery the system is useless and they don't tell you until cr...p happens
4 years ago
Reply from ADT Solar
Hi David,
I am sorry to hear you are frustrated with the benefits your solar system provides. We are hopeful it will help you save a lot of money on your electric bills and protect you from inflation. The benefits of having a battery paired with your system is awesome but we also have tons of customers that enjoy their system without a battery. If you would like to talk more about your experience I would love to connect with you. Please reach out to me using my contact info below. I am confident we can turn your Sunpro experience around!
Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com
I am sorry to hear you are frustrated with the benefits your solar system provides. We are hopeful it will help you save a lot of money on your electric bills and protect you from inflation. The benefits of having a battery paired with your system is awesome but we also have tons of customers that enjoy their system without a battery. If you would like to talk more about your experience I would love to connect with you. Please reach out to me using my contact info below. I am confident we can turn your Sunpro experience around!
Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com
Jan. 27th, 2022
Verified Customer
Review Source
Michael Alvin, TX
They never answer your call and if they do they can never give you the information you ask about
5 years ago
Reply from ADT Solar
Hi Michael,
I am very sorry to hear you have been having trouble getting the information you need. I would love to help you out and want to make sure you get it today. Will you please send me an email and let me know what all you need? I will make sure we get back to you today. I will also give you my direct phone number to ensure you never have trouble getting through to us again. I look forward to helping you out!
Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com
I am very sorry to hear you have been having trouble getting the information you need. I would love to help you out and want to make sure you get it today. Will you please send me an email and let me know what all you need? I will make sure we get back to you today. I will also give you my direct phone number to ensure you never have trouble getting through to us again. I look forward to helping you out!
Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com
Oct. 20th, 2021
Verified Customer
Review Source
Kim Saint Louis, MO
The sales person never said about a lien was going to be placed on the home just payed my house!!
5 years ago
Reply from ADT Solar
Hello Kim,
I would love to learn more about this and help you out. Will you please send me an email with your property address so I can get some answers for you and ensure everything is taken care of? There seems to likely be some sort of a misunderstanding and I absolutely want to dig to the bottom of it. Thank you!
Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com
I would love to learn more about this and help you out. Will you please send me an email with your property address so I can get some answers for you and ensure everything is taken care of? There seems to likely be some sort of a misunderstanding and I absolutely want to dig to the bottom of it. Thank you!
Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com
Sep. 13th, 2021
Verified Customer
Review Source
Cassie-Jane Converse, TX
Equipment is fine it is the customer service that they need to improve. They totally blow you off.
5 years ago
Reply from ADT Solar
Hello Cassie-Jane,
I am very sorry to hear you were blown off and would love to help you in anyway that I can! Please reach out to me directly with any questions or concerns. We have a huge emphasis on our customer experience and I am sorry to hear things have been rough for you. I look forward to working with you and doing what I can to help turn things around!
Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com
I am very sorry to hear you were blown off and would love to help you in anyway that I can! Please reach out to me directly with any questions or concerns. We have a huge emphasis on our customer experience and I am sorry to hear things have been rough for you. I look forward to working with you and doing what I can to help turn things around!
Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com
Jan. 18th, 2021
Verified Customer
Review Source
Jody Sams Perry, AR
Hole in my wall. Now have a sagging roof. Haven't kept their word.
4 years ago
Reply from ADT Solar
Hello Jody,
I am very sorry to hear about this poor experience and want to help you out right away. Will you please send me an email with additional details and your contact information (including the property address where we installed)? I want to look into this right away for you and help ensure you are very happy with your Sunpro experience.
Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com
I am very sorry to hear about this poor experience and want to help you out right away. Will you please send me an email with additional details and your contact information (including the property address where we installed)? I want to look into this right away for you and help ensure you are very happy with your Sunpro experience.
Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com
Feb. 15th, 2022
Verified Customer
Review Source
Ron Arend Highland, IL
Nonresponsive to status checks. No change in issue for 30 plus days.
4 years ago
Reply from ADT Solar
Hello Ron,
Thank you for taking the time to share this feedback. I want to help you get immediate action and will look into your project with my team immediately to help ensure you are getting the communication about your project that you deserve. Please expect to hear more from me very soon!
Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com
Thank you for taking the time to share this feedback. I want to help you get immediate action and will look into your project with my team immediately to help ensure you are getting the communication about your project that you deserve. Please expect to hear more from me very soon!
Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com
Jan. 27th, 2022
Verified Customer
Review Source
Loretta Tanner Drexel, MO
because my electric bill is still the same besides I have a sunpro bill too now
4 years ago
Reply from ADT Solar
Hello Ms. Tanner,
Thank you for bringing this to our attention! I have alerted our service team and they will look into this and reach out to you for review. Please expect to hear from us soon.
Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com
Thank you for bringing this to our attention! I have alerted our service team and they will look into this and reach out to you for review. Please expect to hear from us soon.
Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com
Dec. 7th, 2021
Verified Customer
Review Source
Ray adkins Havana, IL
It's saying on the ap that Solar aren't working has a problem
4 years ago
Reply from ADT Solar
Hello Mr. Adkins,
I am very sorry to hear that the application is not currently showing your production. I have alerted our team of this issue. Please expect for them to reach out to you right away to help get this resolved! In the meantime, please do not hesitate to reach out to me directly if there is anything I can do to help turn your solar experience into 5 stars! Thank you for choosing Sunpro.
Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com
I am very sorry to hear that the application is not currently showing your production. I have alerted our team of this issue. Please expect for them to reach out to you right away to help get this resolved! In the meantime, please do not hesitate to reach out to me directly if there is anything I can do to help turn your solar experience into 5 stars! Thank you for choosing Sunpro.
Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com
Nov. 11th, 2021
Verified Customer
Review Source
Greg Morris Cedar Creek, TX
I'm paying sun pro and the electric company at the same time, that's a problem.
4 years ago
Reply from ADT Solar
Hello Greg,
I would love to look into this for you to ensure your system is producing as designed. Will you please send me a private message with your property address where solar was installed so I can locate your account and have our team reach out to you. I look forward to helping you with this as quickly as possible. Thank you!
Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com
I would love to look into this for you to ensure your system is producing as designed. Will you please send me a private message with your property address where solar was installed so I can locate your account and have our team reach out to you. I look forward to helping you with this as quickly as possible. Thank you!
Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com
Nov. 11th, 2021
Verified Customer
Review Source
Irene Driggers Effingham, SC
Took 4 months to get started. Never call back to get me on line .
5 years ago
Reply from ADT Solar
Hello Irene,
I am sorry to hear that the project took longer than anticipated! I have looped in a leader from our Client Solutions team to reach out and work with you directly. Please don't hesitate to reach out to them directly or myself - we will both be happy to help you in anyway we can.
Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com
I am sorry to hear that the project took longer than anticipated! I have looped in a leader from our Client Solutions team to reach out and work with you directly. Please don't hesitate to reach out to them directly or myself - we will both be happy to help you in anyway we can.
Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com
May. 19th, 2021
Verified Customer
Review Source
Susana E Mendez Van Alstyne, TX
many incidents since installation, hard time communicating with staff
5 years ago
Reply from ADT Solar
Hello Susana,
I am sorry to hear we made mistakes! I'd love to do all I can to help turn your experience around. Please reach out to me with details and I jump in and help you out right away.
Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com
I am sorry to hear we made mistakes! I'd love to do all I can to help turn your experience around. Please reach out to me with details and I jump in and help you out right away.
Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com
May. 5th, 2021
Verified Customer
Review Source
Cynthia El Paso, TX
The salesperson lied to me about the price, and incentives of the solar panels.
5 years ago
Reply from ADT Solar
Hello Cynthia,
I am very sorry to hear about this and I would love the opportunity to look into this for you and help create a resolution. Will you please email me directly with the details of your project and I will follow up with you right away. Thank you
Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com
I am very sorry to hear about this and I would love the opportunity to look into this for you and help create a resolution. Will you please email me directly with the details of your project and I will follow up with you right away. Thank you
Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com
May. 5th, 2021
Verified Customer
Review Source
Evonne Pensacola, FL
Poor customer service. Poor monitoring of equipment. Equipment failures
5 years ago
Reply from ADT Solar
Hello Evonne,
I am very sorry to hear that you have had a frustrating experience with your solar project. I would love to help turn things around for you. Will you please email me at BHazelrigg@TheProCompanies.com and share the address where we have installed, more details about your experience and let me know what I can do to help turn things around. I am confident we can help to improve your experience and I look forward to working with you.
Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com
I am very sorry to hear that you have had a frustrating experience with your solar project. I would love to help turn things around for you. Will you please email me at BHazelrigg@TheProCompanies.com and share the address where we have installed, more details about your experience and let me know what I can do to help turn things around. I am confident we can help to improve your experience and I look forward to working with you.
Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com
Feb. 16th, 2021
Mary or Joseph Lyons Aiken, SC
We wanted solar panels but we have not been given a print out of what it would cost. We ask for printed material but two times we have nothing.
5 years ago
Reply from ADT Solar
Hi Mary and Joseph,
I am sorry to hear that you have not received all of the information you are looking for. I'd love to help supply you with this. Please send me an email using my contact info below and I will help to get this for you right away!
Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com
I am sorry to hear that you have not received all of the information you are looking for. I'd love to help supply you with this. Please send me an email using my contact info below and I will help to get this for you right away!
Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com
Jul. 23rd, 2021
Verified Customer
Review Source
Carlos Covarrubias Fabens, TX
Everything has been a struggle not impressed
4 years ago
Reply from ADT Solar
Hi Carlos,
I am very sorry to hear you have had a difficult experience. I have alerted the team of your review and we will be reaching out shortly to see what can be done to help turn your experience around.
Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com
I am very sorry to hear you have had a difficult experience. I have alerted the team of your review and we will be reaching out shortly to see what can be done to help turn your experience around.
Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com
Nov. 12th, 2021
Verified Customer
Review Source
Calvin Johnson New Braunfels, TX
Lack of customer service from sales rep to manager
4 years ago
Reply from ADT Solar
Hi Calvin,
I am very sorry to hear about a lack of service! I would love to assist you. Please do not hesitate to reach out to me directly and I will do all that is possible to turn your experience around. I am very thankful that you chose Sunpro as your solar provider!
Blake Hazelrigg
BHazelrigg@TheProCompanies.com
Director of Client Advocacy
I am very sorry to hear about a lack of service! I would love to assist you. Please do not hesitate to reach out to me directly and I will do all that is possible to turn your experience around. I am very thankful that you chose Sunpro as your solar provider!
Blake Hazelrigg
BHazelrigg@TheProCompanies.com
Director of Client Advocacy
Oct. 29th, 2021
Verified Customer
Review Source
Cynthia Ramirez El Paso, TX
They lied about the solar prices and discounts
5 years ago
Reply from ADT Solar
Hi Cynthia,
I am sorry to hear this! This type of feedback is very concerning and I would love to look into this right away for you. Please reach out to me directly with additional details so that I can further assist you.
Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com
I am sorry to hear this! This type of feedback is very concerning and I would love to look into this right away for you. Please reach out to me directly with additional details so that I can further assist you.
Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com
Apr. 27th, 2021
Manoj Shukla Homosassa, FL
Very poor service once they get most of the money
4 years ago
Reply from ADT Solar
Hello Manoj,
I am very sorry to hear that you have had a poor experience. I have alerted the leadership team in our project management department so that they can reach out to you right away and help to make things right.
Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com
I am very sorry to hear that you have had a poor experience. I have alerted the leadership team in our project management department so that they can reach out to you right away and help to make things right.
Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com
Mar. 21st, 2022
