Sunnova: Read 1,059 User Reviews From Real Homeowners

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Verified Customer

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Stacy DeMoss Cottonwood, CA

I owed at the end of the true up year so my solar didn't cover my needs. My solar has been disconnected at one point also and I had to pay PG&E this was not my fault and I feel should have been covered by Sunnova.

5 years ago

Reply from Sunnova

Hello Stacy, thank you for reaching out. We are very sorry for the experience you've encountered, and we appreciate your patience. Can you please send us an email at resolutions@sunnova.com with your system ID and a phone number where we can reach you? Thank you. ^VB

Jun. 29th, 2021

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Verified Customer

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Rafael agosto matos

In Puerto rico the lights are always going out and I decided to with sonovana and now I don't have to worry about the light going out.

5 years ago

Reply from Sunnova

Thank you for sharing your story Rafael! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^VB

Jun. 29th, 2021

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Verified Customer

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Mark Tonges Naugatuck, CT

We worked with James. He was excellent in all points. We have saved so much money. I do not understand why folks do not use solar power.!!!!

5 years ago

Reply from Sunnova

Mark, thank you for the kind words. We are excited that you're happy with your new solar system! ^JD

Jun. 22nd, 2021

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Verified Customer

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Caroolyn Podurgiel Preston, CT

We had a problem with the solar not working. they came out and fixed it. We are still waiting for a rebate since the panels didn't produce the electricity promised.

5 years ago

Reply from Sunnova

Thank you for bringing this to our attention, Carolyn. We are sorry to hear about your experience. We will have one of our agents reach out to address your concerns. Thank you. ^JD

Jun. 22nd, 2021

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Verified Customer

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Brian Giannascoli Vineland, NJ

The process from first meeting with representatives to today was easy and pleasant. Everyone left with was very professional.

5 years ago

Reply from Sunnova

Brian, thank you for the kind words. We are excited that you're happy with your new solar system! ^JD

Jun. 22nd, 2021

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Verified Customer

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Ralph Parasole Dracut, MA

Easy access to see my solar production every day .Also, whenever I called to ask a question I always received the correct answer .

5 years ago

Reply from Sunnova

Hello Ralph, We appreciate the positive feedback. Welcome to the Sunnova Family! ^VB

May. 24th, 2021

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Verified Customer

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Robert Jones

Billing does not allow me to know how much energy I use each month, the billing cycle between PPL and Sunnova is not clear and the increase in my cost to Sunnova is not explained or justified.

5 years ago

Reply from Sunnova

Hello Mr. Jones, thank you for bringing this to our attention. Can you please send us a private message at resolutions@sunnova.com with your system ID and phone number where we can reach you? We’ll look into this right away. Thank you. ^JD

May. 17th, 2021

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Verified Customer

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Brian Jehning Kensington, CT

No issues thus far. Everything has been rolled out, from consultation, to installation, to billing, just as advertised to me.

5 years ago

Reply from Sunnova

Thank you for the note, Brian. Welcome to the Sunnova Family! ^JD

Mar. 25th, 2021

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Verified Customer

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Luis Abreu Orlando, FL

They prove to me to be the best all they promised was delivered to me I’m grateful for everything I received from this company

6 years ago

Reply from Sunnova

Good morning Luis, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Jun. 9th, 2020

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Verified Customer

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Victor Highland Falls, NY

Excellent job. Very professional. Salesman was there every step of the way. Answered all questions within minutes of my texts.

6 years ago

Reply from Sunnova

Good morning Victor, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Apr. 21st, 2020

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Verified Customer

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Kim

They were on key on what the next step was n what they were going to do. Everyone was nice n they all worked hard to get stuff done in time.

6 years ago

Reply from Sunnova

Good morning Kim, thank you for your feedback and welcome to the Sunnova family!. ^MP

Mar. 9th, 2020

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Verified Customer

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Roberto

Great Representative, Good experience, did have an issue with a broken siding while installation. Was told someone will come and repair but have not had that contact yet.

6 years ago

Reply from Sunnova

Hello Roberto, we are sorry to hear that this was your experience with Sunnova. If you could please send us a private response with your System ID/Phone number where we can reach you? One of our Issue Resolutions Specialist will contact you. ^MO

Feb. 26th, 2020

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Verified Customer

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Birdine Wildenauer

They were great with my husband and I, from day one . We were very impressed by the way they took care of the solar and everything else.

6 years ago

Reply from Sunnova

Hello Birdine, Thank you for your 5-star review feedback and Welcome to the Sunnova Family! ^MO

Jan. 24th, 2020

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Verified Customer

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Jorge & Margee L

We are happy with the product; however, there were issues with their customer service. They arrived at our house multiple times for service calls without notice. This was inconvenient to both us and the Sunnova technician, who was only doing what he was told. In spite of our complaints it happened at least 3 times.

6 years ago

Reply from Sunnova

Hello Jorge & Margee L, we are sorry to hear that this was your experience with Sunnova. If you could please send us a message to with your System ID/Phone number where we can reach you? One of our Issue Resolutions Specialist will contact you. ^OA

Jan. 8th, 2020

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Verified Customer

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Nathan Eliason

The installation went smoothly, and when we had a problem with the inverter, the team was helpful to get the issue resolved.

6 years ago

Reply from Sunnova

Hello Nathan, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^MO

Jan. 7th, 2020

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Verified Customer

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jim chiros

They're great! Good knowledgable people who can explain everything - even to an idiot like me. East to work with. A altogether pleasant experience.

6 years ago

Reply from Sunnova

Good Morning Jim, Thank you for your feedback and Welcome to the Sunnova Family! ^MP

Dec. 31st, 2019

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Verified Customer

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Charlene Katz Bowie, MD

Very friendly and professional business. Someone from the company always kept in touch the entire time until completing the job.

6 years ago

Reply from Sunnova

Good Morning Charlene, Thank you for your feedback and Welcome to the Sunnova Family! ^MP

Dec. 31st, 2019

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Verified Customer

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stephen hough

the dollars spent gives you the best product. the system provides total reliabiity for the system to work when others will fail.

6 years ago

Reply from Sunnova

Good Morning Stephen, Thank you for your feedback and Welcome to the Sunnova Family. ^MP

Dec. 10th, 2019

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Verified Customer

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Julie Peters Surprise, AZ

I'm not able to monitor my system unless I go onto their website. Help provided was to leave two voicemails. When I return the call I received voicemail. No other attempts were made. I tried to download their app to my phone,the app does not recognize me. I am left to figure items out. At this moment not thrilled.

6 years ago

Reply from Sunnova

Good Morning Julie, Thank you for bringing this to our attention. One of our Issue Resolutions Specialists will reach out to you within 1-2 business hours to assist with your customer portal login. Thank you^MP

Dec. 3rd, 2019

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Verified Customer

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Marietta Garcia Absecon, NJ

I'm spending more money now on electric bill than before. Customer service is excellent but now my bill from a Atlantic City electric was $28.00 and $89.00 from you. My electric bill same time last year was only $96.00.

6 years ago

Reply from Sunnova

Good morning Marietta, Thank you for bringing this to our attention we are here to help. One of our Issue Resolutions Specialists will reach out to you soon. ^MP

Dec. 3rd, 2019

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Verified Customer

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Linda Bruzzone

Our system appears to be working well. It took several months to go through the process. Still waiting our first bill. Nicely installed.

6 years ago

Reply from Sunnova

Good Morning Linda, Thank you for your feedback and Welcome to the Sunnova Family!. ^MP

Nov. 26th, 2019

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Verified Customer

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Mary Hill

So far so good. No problems. My salesman has always been there when I have questions. I have only been on a month now and no problems as of yet.

6 years ago

Reply from Sunnova

Hello Mary, thank you for your positive feedback. Welcome to the Sunnova Family!^MO

Nov. 15th, 2019

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Verified Customer

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Kirk Saxton

My solar has been out of service. I have a inverter that needs to be installed. I can't afford the $275 too have your company install it right now. I'm saving up for you too install it.

6 years ago

Reply from Sunnova

Hello Kirk, thank you for your feedback. One of our Issue Resolutions Specialist will reach out to you as soon as possible. Thank you ^MO

Nov. 5th, 2019

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Verified Customer

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Zoraida Ayala

because so far I have had good money savings and excellent service, if I have any questions, they answer it clearly and quickly

6 years ago

Reply from Sunnova

Good Morning Zoraida, Thank you for your positive feedback and Welcome to the Sunnova Family!. ^MP

Oct. 29th, 2019

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Verified Customer

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Debra deRose

Was told by salesman my bill would be $59.27 from sunnova & that would cover electro usage. At times I might get a bill fro pse&how but it would be only $20 or so . Got a bill today for $136. From pse& g which now makes my electric bill 2x what it was. Tried calling sunnova & was cut off twice after holding for 20 minutes each time! So far this seems like a ripoff

7 years ago

Reply from Sunnova

Good Morning Debra, thank you for bringing this to our attention. Could you please send us a private message with your system ID/Phone number where we can reach you? . We will look into this right away. ^MO

Oct. 8th, 2019

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Adriane Morris Carlsbad, CA

We just installed solar panels for the first time, Sunnova made the process very easy, they provided all the information we needed to make an informed decision. The installation was quick and the installers were very professional and did a great job.

6 years ago

Reply from Sunnova

Good afternoon Adriane, thank you for your positive feedback and welcome to the Sunnova family! ^MP

Sep. 17th, 2020

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JBerg01 Irvine, CA

Update: Problem has been resolved. I am extremely dissatisfied with this company. We are trying to refinance our house and Sunnova is holding us hostage. They are trying to charge us $300 in order to re-file a UCC-1. They first told us that fee was what the county charges. Then they backtracked and said it was a combo of county fees and their fee to "process". Process what? A document that doesn't benefit me in any way and no where in my agreement with them is listed or mentioned. We asked them to waive the fee and said we would pay any county fees associated with it and they denied our request. We also asked them to provide a breakdown of how much of the $300 is for the county and how much is for them. Again, denied. If they expect their customers to pay ridiculous fees for no reason, they should put in their agreements. Which they didn't. $300 seems like a small amount to lose in order to maintain a good relationship with a long-term customer. If this is how Sunnova treats their customers, I will be taking my business elsewhere.

6 years ago Edited September 14, 2021

Reply from Sunnova

Thank you for reaching out, JBerg01. I see that we have already reached out to you regarding this issue. Please let us know if you have any further questions. Thank you. ^JD

Sep. 17th, 2020

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Daniel&Lynn Simpsonville, SC

How can we all not think about our children’s future? If we all don’t try and lessen our carbon footprint our children, grandchildren and great grandchildren will not have clean air and the same pristine earth we had growing up. Solar is a no brainer. Reduces my footprint lowers my bill and increases home value. Sunnova has been an amazing company. From start to finish. Thanks to all from corporate to installers. Top notch job!

6 years ago

Reply from Sunnova

Good afternoon Daniel&Lynn, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Aug. 31st, 2020

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dennis berube Bridgeport, CT

When our sales representative made there presentation we were told that if our roof needed to be replaced the cost would be 500.00 to remove and reinstall panels. However we are trying to sell our home and I reached out to our installer and was told the cost would be over 7000.00 to remove and replace. Unfortunately we did not have the 500.00 cost on paper. With that said I would of never agreed to install them. Also communication with a Sunova person is very difficult. We received a quote of 15,000 to move panels to our new home. How ridiculous!!!. Now it is a process to get new homeowner to qualify. Such a deal breaker when it comes to selling your home

6 years ago

Reply from Sunnova

Good afternoon Dennis Berube, thanks for bringing this to our attention. We are very sorry to hear about your experience. One of our agents will reach out to you shortly to help get this issue resolved. Thank you^MP

Aug. 20th, 2020

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cheryl newland Naugatuck, CT

I love my solar energy!!! Sunnova has been a great company to work with! Their sales representative was very informative and not at all pushy. He easily explained and showed me the benefits of going solar. Between signing on and the installation, I would get periodic updates on the progress. The installers were great too.

6 years ago

Reply from Sunnova

Hello Cheryl, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova Family!^JD

Aug. 18th, 2020

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Carlos Casana San Diego, CA

Very nice people working for this company. Friendly and professional. They installed my solar system really quick and it started producing right away. The installation was done really good , it is barely noticeable from the ground and it looks well done . I already saw savings in mi electric bill. It was the right decision. Thanks a lot.

6 years ago

Reply from Sunnova

Hello Carlos Casana, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.^IS

Aug. 13th, 2020

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SEB Walnutport, PA

We've been wanting to go solar for a while. Being able to do this at no cost for installation was awesome. Dustin made the whole process easy despite the pandemic. It's great to be saving money and doing our part for the environment.

6 years ago

Reply from Sunnova

Thank you! We aim to provide the best customer experience, and we are constantly working to make our installation process as hassle-free as possible. Welcome to the Sunnova family!^JD

Aug. 12th, 2020

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Gwendolyn Holm Oceanside, CA

Things went quickly and smoothly from our decision to go with solar from Sunnova to the end - we're generating power. Very conscientious customer service from initial sales person to project management team and those handling paperwork electronically. I was pleasantly surprised and amazed.

6 years ago

Reply from Sunnova

Hello Gwendolyn, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ^JD

Jul. 29th, 2020

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Bonnie Perrine Atlantic Highlands, NJ

My experience with Sunniva was entirely favorable. The salesman was very knowledgeable and personable. All inspections were done in a timely manner as was the installation. Everyone that I spoke to or had at my home were polite and friendly. This made for a very pleasant and efficient experience.

6 years ago

Reply from Sunnova

Hello Bonnie, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.^JD

Jul. 29th, 2020

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jill benson South Plainfield, NJ

Most professional and courteous staff. They’re thoughtful, take their time to thoroughly answer every question you have. They take pride in their work and ultimately this is a service that benefits the customer. I should’ve had panels installed sooner.

6 years ago

Reply from Sunnova

Thank you for your note, Jill. We work hard to make sure you understand every part of the installation and service process. Thank you for helping us convert more homes into energy saving power houses!^JD

Jul. 20th, 2020

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Maissa East Brunswick, NJ

As I said before this is the best solar company in so many ways like services, employees and representatives. I recommend every one wants to go with this company if you are looking for a solar company. I got sunnova panels over a year ago and since then I had no issues at all. So everyone take my advice and sign up with sunnova.

6 years ago

Reply from Sunnova

Thank you for sharing you story Malissa! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^JD

Jul. 20th, 2020

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mike Fall River, MA

Your associate Mr. Jeff B was extremely knowledgeably . He guided me throughout the entire process. He answered all of my questions and when something came up he he reached out to me ASAP which i appreciated. Being a new customer i have no complaints. Bring on the clean energy.

6 years ago

Reply from Sunnova

Thank you for sharing your story Mike! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!^JD

Jun. 19th, 2020

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Brady Bethel, CT

Wonderful company. Each and every employee that I have dealt with has been professional and amazing. The time line for our Solar system was spot on... It has been a pleasure doing business with them.. We made the right choice.

6 years ago

Reply from Sunnova

Thank you for sharing your story Brady! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!^JD

Jun. 16th, 2020

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Carrie Rhodes Mount Union, PA

Everyone we've worked with from beginning to end did all they could to help us through this process. From the initial sales person to the installers. Everyone was great. The installers were very polite, cleaned up after themselves and were done long before we thought they would be. Thank you all.

6 years ago

Reply from Sunnova

Good morning Carrie, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Jun. 12th, 2020

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Laura Carmona Danahy Encinitas, CA

Sunnova is a company with a lot of integrity. Every time I have a question, I get a fast response. They seem to care about all their customers. The entire process of purchasing solar was very easy and quote seamless. I would recommend Sunnova to someone looking to install solar in their home.

6 years ago

Reply from Sunnova

Thank you Laura! We aim to provide the best customer experience and are constantly working to cut down our installation process time. Thank you for helping us convert more homes into energy saving power power houses!^JD

Jun. 10th, 2020

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Donald & Cathy Tolen San Marcos, CA

I have spoken to several employees and had a pleasant conversation and got all my questions answered on one call. This company works for their customers and not against them. Everything you get from this company...ex: bills, e-mails, what your solar is doing is easy to read and understand. Good job Sunnova and keep up the good work!

6 years ago

Reply from Sunnova

Good afternoon Donald, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Jun. 8th, 2020

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Col. Papa Gene Gilroy, CA

They were upfront with all of the information. They answered all of my questions and kept their word. The system was installed in one day. After the final inspection by the county, PG&E authorized the system and allowed it turned on in one day. I was impressed. Thank you, Sunnova.

6 years ago

Reply from Sunnova

Good morning Col. Papa Gene, Thank you for your positive feedback and welcome to the Sunnova family. ^MP

Jun. 3rd, 2020

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Catherine Mannheimer Bloomfield Hills, MI

The install team from Trinity were efficient, thoughtful and made for an amazing introduction to the solar experience. Now, I'm seeing the savings with Sunnova. I've been very pleased with the whole process. Now if we could just have a sunnier spring here in New England! Thank you Sunnova, Catherine

6 years ago

Reply from Sunnova

Good morning Catherine, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Apr. 21st, 2020

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Scott Sullivan North Easton, MA

Everything about going solar with Sunnova has been amazing. There has been over-the-top communication from start to finish, and the whole process was fast, efficient, and well coordinated. I will be recommending them to all my friends and neighbors.

6 years ago

Reply from Sunnova

Good morning Scott, Thank you for your feedback and welcome to the Sunnova family!. ^MP

Mar. 27th, 2020

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Janice Eaves Fairfield, CA

My experience with Sunnova has been great. Right from the sales rep knocking on my door to the Solar being turned on. Every question I had was answered. Work was done and completed in a timely manner. Would I recommend Sunnova to my friends, the answer is yes.

6 years ago

Reply from Sunnova

Hello Janice, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ^JD

Mar. 26th, 2020

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david Burnett

I really can't say anything negative about our experience with Trinity and Sunnova. The sales person was knowledgeable and friendly. The installers and inspectors were fast, on time and did a great job. We could not believe how quickly we were up and producing power. I would wholeheartedly recommend both Trinity and Sunnova to anyone.

6 years ago

Reply from Sunnova

Good Morning David, Thank you for your positive feedback and Welcome to The Sunnova Family! ^MP

Jul. 19th, 2019

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Gracie Randolph, MA

I love my panels. My electric bill has gone down by almost half, if not half. We had a very mild winter with lots of sunshine, so we got a lot of energy. I would recommend installing panel’s, they’re clean and looks good on my roof. The installation process was very easy, for me, and the workers cleaned up behind themselves. Bravo. Thank you.

6 years ago

Reply from Sunnova

Hello Gracie , we appreciate the positive feedback. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We are excited to welcome you to the Sunnova family!^OA

Dec. 17th, 2019

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Tom Lytle South El Monte, CA

The service and installation was very professional and clean. It exceeded all my expectations. You differently receive more for your money with this company compared to others and this I know because I extensive research before I purchased...Highly recommend.

6 years ago

Reply from Sunnova

Hello Tom Lytle , we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova Family!^OA

Mar. 23rd, 2020

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Peter Landini Rio Vista, CA

Stephen B, salesperson for Sunnova was professional, knowledgeable and patient with us old folks that had tons of questions. Saving us $$ We are pleased with the quality of our solar. Even the installers were professional! Thank you, Stephen!

6 years ago

Reply from Sunnova

Hello Peter, Thank you for your feedback and welcome to the Sunnova family!^MO

Mar. 13th, 2020

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Latu Takitaki Fresno, CA

If you like to go solar choose SUNNOVA. The professional of the work, Quality of the equipment they used, they fast plus you don't have to pay anything they install those solar panels they owned they take of it you just pay the pills,, save money now..."Go SUNNOVA"..

6 years ago

Reply from Sunnova

Hello Latu, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova Family! Thank you^MO

Mar. 11th, 2020

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