Sunnova: Read 1,059 User Reviews From Real Homeowners

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Wayne Athol, MA

Since installation June 2016, my monthly costs have increased for electricity. They said I would save money, instead I have a monthly average NGrid bill of $120 and solar is $105, so total $225. Before solar average monthly was $135. Where is the savings???????

8 years ago

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Irene Segovia Martinez, CA

Had to pay to remove and reinstall system to get a new roof 2750.00. They used 3rd party contractor who is now holding my panels hostage due to non payment by Sunnova. No one at Sunnova calls back and now I am without my system. I have not had system since August 4, 2017 and no resolution in sight...

9 years ago

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shirley deel

I have true up each year besides PGE bill and $122. a mo to Sunnova. The true up is 1500, dollars a year. It is from PGE for electricity used but not covered by solar. It is awful. Isn't there a way out of this ?

9 years ago

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Julio Abislaiman

This company has absolutely no customer service. For close to three months I have been complaining about my systems performance and the only actions I see from Sunnova is their collection department calling me to collect. They are the worst.

10 years ago

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WIlliam Keyes Folsom, CA

Buyer beware. Sales associate will say that its easy to transfer the lease to a new owner even if its a company buyout which is not supported by their inflexible management. They are in this strictly for the money are not flexible at all for the customer.

10 years ago

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Jim UT

We are charged $300 more per year than if we did not have a solar unit on the house. I am not saving any money. They say that their rates do not go that low for the area we are in. Also, it did not add value to the house. After trying to sell it, nobody wants to pay extra for it. We are stuck with a lemon!!!

10 years ago

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Tony Capasso Runnemede, NJ

not good service at all. had to wait almost one year before it was turn on. then it was turned on in the summer months, and received a high electric bill along with the lease bill. They never said I would receive a large bill from the electric company For them to be rated where they are it is to high.

10 years ago

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Gloria Cryer San Francisco, CA

Everyone I worked with was professional and kept me informed all the way through the entire process.

10 years ago

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William Applegate San Francisco, CA

Service was always great! Everyone who I spoke with and all the installers were respectful and polite.

10 years ago

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Alex San Diego, CA

One of the worst solar company. There is no customer service. Every bill they over charge me and I placed call after call with no result. Poor quality, poor service. if you want to go solar do your homework and go with another company. This company does not wort your money and time. Stay away. Do not do same mistake I did.

10 years ago

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Verified Customer

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Frank Hogan Middletown, NY

They are trying, answer questions fairly prompt

4 years ago

Reply from Sunnova

Thank you for the kind words, Frank. Welcome to the Sunnova Family! ^JD

Nov. 16th, 2021

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Verified Customer

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Robert Stickles Montgomery, AL

Sold my house but sunnova still wants me to pay monthly lease payments. Won't shut system down unless default.

5 years ago

Reply from Sunnova

Hello Robert, we are happy to help. Can you please send us an email at resolutions@sunnova.com with your system ID and a phone number where we can reach you? Thank you. ^vb

Aug. 3rd, 2021

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Verified Customer

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Mary Grace R. Mendoza Saipan, MP

It's hard to reach them because I am not from the mainland U.S>

5 years ago

Reply from Sunnova

Hello Mary, we are happy to help. Can you please send us an email at resolutions@sunnova.com with your system ID and a phone number where we can reach you? Thank you. ^VB

Jul. 6th, 2021

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Verified Customer

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Ms. Aleasher Bryant Dallas, TX

Good Service and Product and Saving me Money

6 years ago

Reply from Sunnova

Ms. Bryant, thank you for the kind words. We are excited that you're happy with your new solar system!^JD

Jun. 16th, 2020

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Verified Customer

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Howard Guia Highland Mills, NY

Fast, honest, and transparent. Efficient

6 years ago

Reply from Sunnova

Hello Howard Guia , we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ^OA

Apr. 16th, 2020

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Verified Customer

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O.O

my appliances are shutting off if the iron and microwave are being use at the same time.

6 years ago

Reply from Sunnova

Good morning O.O, Thank you for bringing this to our attention . If you could please send us an email to with your contact information/system id and one of our Issue resolutions specialist will contact you within 1-2 business hours. Thank you ^MP

Feb. 11th, 2020

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Verified Customer

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Rob Einhorn

Very good people but have nothing to compare them to

6 years ago

Reply from Sunnova

Good morning Rob, Thank you for your feedback and welcome to the Sunnova family!. ^MP

Feb. 4th, 2020

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Verified Customer

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Felix

They showed up on time and performed the task at hand.

6 years ago

Reply from Sunnova

Hello Felix, Thank you for your 4-star review feedback and Welcome to the Sunnova Family! ^MO

Jan. 24th, 2020

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Verified Customer

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Proxy Saunders

They did a great job they finish on time and and save money

6 years ago

Reply from Sunnova

Hello Proxy, Thank you for your 4-star review feedback and Welcome to the Sunnova Family! ^MO

Jan. 24th, 2020

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Verified Customer

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Kathleen Resch Denton

I haven't been with them long enough to give an honest opinion

6 years ago

Reply from Sunnova

Hello Kathleen, Thank you for your 3-star review feedback and Welcome to the Sunnova Family! ^MO

Jan. 24th, 2020

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Verified Customer

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Keith

Jsut started with them being live so not much to go on bu tinstall.

6 years ago

Reply from Sunnova

Hello Jeffrey, Thank you for your 3-star review feedback and Welcome to the Sunnova Family! If you have any concerns please send your contact information to .^MO

Jan. 24th, 2020

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Verified Customer

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Mom Sicklerville, NJ

Only had minimal interaction with them so far

6 years ago

Reply from Sunnova

Good Morning Mom, Thank you for your feedback and Welcome to the Sunnova Family! ^MP

Dec. 31st, 2019

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Verified Customer

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Gail Titus

Things took much longer than anticipated.

6 years ago

Reply from Sunnova

Good Morning Gail, Thank you for your feedback and Welcome to the Sunnova Family. ^MO

Dec. 10th, 2019

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Verified Customer

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Bryan Oakley La Mesa, NM

customer service, professionalism and follow up

6 years ago

Reply from Sunnova

Hello Bryan Oakley, we appreciate the positive feedback. We are excited to welcome you to the Sunnova family!^OA

Dec. 3rd, 2019

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Verified Customer

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Ed

Because i have not had the system that long to give an honest opion

6 years ago

Reply from Sunnova

Good Morning Ed, Thank you for your feedback and Welcome to the Sunnova Family!. ^MP

Nov. 26th, 2019

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Verified Customer

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kurt

not good communication between sales and installation

6 years ago

Reply from Sunnova

Good Morning Kurt, We are sorry you had to go through this ordeal. This is not the typical Sunnova Experience. If you could please send us your contact information via one of our Issue Resolutions Specialists will contact you soon. Thank you ^MP

Nov. 26th, 2019

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Verified Customer

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STAN JOHNSON

Good installation job, but took months to complete.

6 years ago

Reply from Sunnova

Good Morning Stan, Thank you for your feedback and Welcome to the Sunnova Family!. ^MP

Nov. 22nd, 2019

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Verified Customer

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Chris

Quick to Install but still have not fixed the hole they put in my ceiling it's been a month

6 years ago

Reply from Sunnova

Hi Chris, thanks for bringing this to our attention. We are sorry to hear about your experience. Can you send us a private message with your system ID and a phone number where we can reach you? One of our Issue Resolution Specialist will give you a call.^MO

Nov. 15th, 2019

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Verified Customer

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Phoebe Guinoo

They are good and but waiting time to call sometimes is long

6 years ago

Reply from Sunnova

Good Afternoon Phoebe, Thank you for your feedback we use all of our customer comments to better our customer service programs. Welcome to the Sunnova Family!. ^MP

Nov. 4th, 2019

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Verified Customer

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Steven Smith

my electric bill is still pretty high and I,m disappointed. Thanks Steve

6 years ago

Reply from Sunnova

Hello Steven Smith, Thank you for bringing this to our attention. This is not a typical Sunnova Experience. We do apologize and are here to help. If you could please send us a private message with your phone number/system id to . One of our Issue Resolutions Specialist will reach out to you as soon as possible. Thank you ^OA

Nov. 5th, 2019

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Verified Customer

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Chris Bradley

the contract process is terrible, the phone staff is rude. the billing is last minute.... if I could give a 0 I would

6 years ago

Reply from Sunnova

Hello Chris, thank you for bringing this to our attention. This is not a typical Sunnova Experience. We do apologize and are here to help. If you could please send us a private message with your phone number/system id to . One of our Issue Resolution Specialists will contact you to discuss your concerns. Thank you! ^MO

Oct. 29th, 2019

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Verified Customer

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Ashley Hamblin Lebanon, PA

Lack of communication, system has retired and been off line more than on and producing

7 years ago

Reply from Sunnova

Hello Ashley, thank you for bringing this to our attention. We are sorry to hear that this was your hold time experience. Could you please send us a private message with your system or contact number. We will escalate your concern to the appropriate department to contact you.^MO

Oct. 21st, 2019

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Verified Customer

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Moira Turnan Hannon Putnam, CT

Good communication; courteous, no pressure service

7 years ago

Reply from Sunnova

Good Morning Moira, thank you for your positive feedback and welcome to the Sunnova Family!^MO

Oct. 21st, 2019

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Verified Customer

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Dianne Auburn, MA

Nothing happened as stated first bills coming in do not reflect savings instead an increase

7 years ago

Reply from Sunnova

Hello Dianne, we are sorry to hear this was your experience with Sunnova, this is not a typical Sunnova experience. Our drive is to make Solar hassle-free by being attentive. Could you please send us a private message with your system id or contact number so we can reach you? Thank you!^MO

Oct. 21st, 2019

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Verified Customer

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Richard Guillen Madera, CA

Good customer service and good quality product

7 years ago

Reply from Sunnova

Richard Guillen, Thank you for your positive review, Welcome to the Sunnova family! ^OA

Sep. 17th, 2019

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Tammy N Providence, RI

Amazing customer service. Very helpful. I have and will continue to refer people.

6 years ago

Reply from Sunnova

Thank you for your note, Tammy N. We thank you for helping us convert more homes into energy-saving powerhouses. ^IS

Oct. 26th, 2020

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luv2danc2@pa.net Columbia, MD

I was very pleased with the attention I received at every level of my process of going solar.

6 years ago

Reply from Sunnova

luv1danc2@pa.net, thank you for the kind words. We are excited that you're happy with your new solar system!^JD

Oct. 12th, 2020

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Dennis Lafontaine East Granby, CT

Horrible to deal with. Tree damaged roof and left a whole . Company refusing to remove pannels so I can fix roof ....it has been 29 days . Everything at a standstill. DMV is a far better experience.

6 years ago

Reply from Sunnova

Hello Dennis Lafontaine, we are sorry to hear that this was your experience with Sunnova. We do appreciate your business and would like an opportunity to make things right. Please send us an email to resolutions@sunnova.com we are here to help. One of our Resolution Specialists will contact you shortly.^IS

Sep. 4th, 2020

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Allen Bachman Clementon, NJ

I thought it was better. Twice I have requested from you of how I can monitor my systems energy production and have yet too receive a response.

6 years ago

Reply from Sunnova

Hello Allen Bachman, thanks for bringing this to out attention. We are very sorry to hear about your experience. One of our agents will reach out to you shortly to help get this issue resolved. Thank you^IS

Aug. 14th, 2020

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Manuel Dos Santos Brockton, MA

The monthly bill is nice 100 compared to 300 or 200 is key. I recommend it the best company!👍

6 years ago

Reply from Sunnova

Manuel, thank you for the kind words. We are excited that you're happy with your new solar system!^JD

Jul. 30th, 2020

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TG105 North Dartmouth, MA

Trinity Solar is great to work with especially salesman named Kyle. Sunnova was uncooperative when we tried to cancel & their customer service was rude/terrible.

6 years ago

Reply from Sunnova

Hello Jillian, thank you for reaching out. We are very sorry to hear about your experience with the cancellation. One of our agents will reach out to you to discuss the conversation that took place. Thank you. ^JD

Jul. 20th, 2020

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Walter Palacios Lancaster, CA

excellent service I recommend saving money and I have no problems with the system

6 years ago

Reply from Sunnova

Thank you for the note, Walter. Welcome to the Sunnova Family!^JD

Jun. 29th, 2020

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Ronald S Munson Bullhead City, AZ

The entire staff from Sales to installation was friendly, proffesional and efficient.

6 years ago

Reply from Sunnova

Mr. Munson, thank you for the kind words. We are excited that you're happy with your new solar system!^JD

Jun. 25th, 2020

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Gay Johnson Lemoore, CA

Staff is very helpful polite kind. If an issue came up they were on it right away.

6 years ago

Reply from Sunnova

Thank you for the note, Gay. Welcome to the Sunnova family!^JD

Jun. 10th, 2020

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joe laurito Wethersfield, CT

great staff, neat work, nice clean panels, easy to see usage and energy creation on website

6 years ago

Reply from Sunnova

Thank you for sharing your story Mr. Laurito! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!

May. 28th, 2020

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Michael Ames Naugatuck, CT

Everyone was informative and friendly which made the process of switching to solar Very easy.

6 years ago

Reply from Sunnova

Thank you for you note, Mr. Ames. Welcome to the Sunnova family!^JD

May. 22nd, 2020

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Jack Childs Portsmouth, RI

I feel good that I am saving energy. My monthly cost for electricity has come a way down.

6 years ago

Reply from Sunnova

Thank you for sharing your story Mr. Childs! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!^JD

May. 11th, 2020

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Marilyn Marrero Waterbury, CT

Great everyone is so nice and kept me updated with all of the things that was going to happen

6 years ago

Reply from Sunnova

Hello Marilyn Marrero, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ^JD

Apr. 27th, 2020

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Janet Vazquez Orlando, FL

A+ service from beginning to end, not to mention professional staff and Install crew.

6 years ago

Reply from Sunnova

Thank you for your note, Janet. Welcome to the Sunnova Family!^JD

Apr. 22nd, 2020

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Lisa Aleman Morrisville, PA

Friendly and fast service. We immediately started seeing the savings in our electric bill.

6 years ago

Reply from Sunnova

Hello Lisa Aleman, Thank you for your 5-star feedback and welcome to the Sunnova family!. ^OA

Mar. 31st, 2020

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