Sunnova: Read 1,059 User Reviews From Real Homeowners

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Gloria Louise Broussard Houston, TX

I like the savings . I don't like the way I have been treated regarding my contract. I have been put aside, like it doesn't matter.

6 years ago

Reply from Sunnova

Hello Mrs. Broussard, we are here to help. One of our agents will contact you soon to help get this issue resolved. Thank you. ^JD

Jun. 1st, 2020

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HAWK Las Vegas, NV

Terrible company!!! Customer service is a nightmare! They do not do what they promise or follow through, and employees are changing over all of the time.

6 years ago Edited September 14, 2021

Reply from Sunnova

Hello Hawk, thanks for bringing this to our attention. Can you please send us a private message with your System ID and a phone number where we can reach you? We'll look into this right away. Thank you. ^JD

May. 26th, 2020

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Carolina Read Malden, MA

Great customer service. A ++++++ Will recommend it to anyone!.

6 years ago

Reply from Sunnova

Thank you for the note, Carolina. Welcome to the Sunnova Family!^JD

May. 19th, 2020

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Daniel Paul Redding, CT

We had a solar system installed and everything went smooth from start to finish

6 years ago

Reply from Sunnova

Hello Daniel Paul! We aim to provide the best customer experience, and we are constantly working to make our installation process as hassle-free as possible. Welcome to the Sunnova family!^OA

Apr. 25th, 2020

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Andrew and Cheryl Danbury, CT

Very hard to reach someone to answer questions. I got more information from the installers than anyone else.

6 years ago

Reply from Sunnova

Hello Andrew and Cheryl, thanks for bringing this to our attention. Can you please send us a private message with your system ID and phone number where we can reach you? We'll look into this right away. Thank you ^JD

Apr. 14th, 2020

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Anthony phillip Woodbine, NJ

Great company to do business with and very dedicated workers

6 years ago

Reply from Sunnova

Hello Anthony phillip , Thank you for your kinds words and 5-star feedback. Welcome to the Sunnova family!. ^OA

Apr. 7th, 2020

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Terry Walker Red Lion, PA

They work very hard with you to come up with the best individualized plan

6 years ago

Reply from Sunnova

Good morning Terry, Thank you for your feedback and welcome to the Sunnova family!. ^MP

Feb. 4th, 2020

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Frank Guzman Boston, MA

I'm new with Sunnova as of today everything is working fine.

6 years ago

Reply from Sunnova

Hello Frank, Thank you for your positive feedback and Welcome to the Sunnova Family!^MO

Jan. 17th, 2020

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Victoria L Carter Parkville, MD

Sunova was very knowledgeable and friendly. They did superior work.

6 years ago

Reply from Sunnova

Good Afternoon Victoria, Thank you for your feedback and Welcome to the Sunnova Family!. ^MP

Jan. 14th, 2020

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Lil rastaman Haines City, FL

Well explained services, professional, and great customer services

7 years ago

Reply from Sunnova

Thank You Lil rastaman! We are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.^MO

Sep. 20th, 2019

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Javier Gutierrez Fisherville, MA

All was perfect and one time as they said. Faster than I expected.

7 years ago

Reply from Sunnova

Hello Javier, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.^MO

Aug. 26th, 2019

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Alfredo T DaCosta Cumberland, RI

Staff always very professional in answering any questions that I may have.

7 years ago

Reply from Sunnova

Good Morning Alfredo, Thank you for your feedback and Welcome to The Sunnova Family!. ^MP

Aug. 12th, 2019

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Daniel El Paso, TX

Great service, my questions were answered promptly and clearly.

7 years ago

Reply from Sunnova

Hello Daniel, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Welcome to the Sunnova Family!^MO

Jul. 23rd, 2019

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Geri Mahaffey Lemoore, CA

Very helpful, timely, explained program well. Thank you so very much...

7 years ago

Reply from Sunnova

Hello Geri, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Welcome to the Sunnova Family!^MO

Jul. 23rd, 2019

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Kathy

Easy to work with and our electric Bill's are exactly as they stated

7 years ago Edited September 14, 2021

Reply from Sunnova

Hello Kathy, we are glad your happy with the system and savings. Welcome to the SUnnova family!**MV

May. 25th, 2021

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Dj Jose

Is a great company to deal with easy to make a deal go SUNNOVA

7 years ago

Reply from Sunnova

Good Afternoon Dj Jose, Thank you for your positive feedback and Welcome to the Sunnova Family! . ^MP

Jul. 3rd, 2019

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Guillermo Ramirez Riverside, CA

Ive had a few leaks after the panels were put on. I called sunnova and they refuse to help me out even when the leaks are right under my pabels. .....

7 years ago

Reply from Sunnova

Hello Guillermo Ramirez, we are here to help. Can you please send us a private message with your system ID and a phone number where we can reach you? We'll look into this right away. Thank You. ^OA

Jun. 27th, 2019

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alba e acuna

happy that everything came as expected miss kim is very helpful

7 years ago

Reply from Sunnova

Good morning Alba, Thank you for your positive feedback and Welcome to the Sunnova Family!. ^MP

Jun. 21st, 2019

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Sandy G Enfield, CT

Pleasant experience. Hold time was minimal. Questions answered quickly.

7 years ago

Reply from Sunnova

Hello Sandy, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.^MO

Jun. 12th, 2019

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Sebastian New Bedford, MA

they keep you informed step by step thru out the complete job

8 years ago

Reply from Sunnova

Hello Sebastian, we appreciate your positive feedback. Welcome to the Sunnova Family!

Oct. 27th, 2018

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Noel M. Baitlon

Your staffs are so professionals any asked info. Well answered and informative

8 years ago

Reply from Sunnova

Thank You Noel! we appreciate your positive feedback!

Oct. 25th, 2018

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Erin MacDonnell North Haven, CT

The staff was professional and kept me up to date with emails.

8 years ago

Reply from Sunnova

Hello Erin,, we are excited to welcome you to the Sunnova family! We are so happy to hear your experience reflected what we strive for. We appreciate your positive feedback.

Aug. 31st, 2018

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Brendan Haugh The Bronx, NY

Everything going great install went smoothly and roof install went smooth

8 years ago

Reply from Sunnova

Hello Brendan, we are excited to welcome you to the Sunnova. family We are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. KM

Aug. 25th, 2018

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hedy Li PLLC Phoenix, AZ

They taking forever to remove it since we bought a foreclosure house. I just keep calling them,never give me a time frame when will be remove it. thanks

8 years ago

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John Stracensky San Francisco, CA

Excellent experience and I was totally impressed with their work.

10 years ago

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Tom White San Francisco, CA

Excellent customer service and professional installation process.

10 years ago

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Verified Customer

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David M. Walker Deltona, FL

So far the system is not doing what I was sold on.

6 years ago

Reply from Sunnova

Hello Mr. Walker, Thank you for reaching out. I see that the agent assisting you with your open case did attempt to reach out to you earlier today. I will contact her directly so she can follow up with you again tomorrow to address these issues for you. Thank you.^JD

Jun. 22nd, 2020

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Verified Customer

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Patience johnson

Im paying even more than before on my regular bill now i just have two bills

6 years ago

Reply from Sunnova

Hello Patience, we are sorry to hear that this was your experience with Sunnova. If you could please send us a private response with your System ID/Phone number where we can reach you? One of our Issue Resolutions Specialist will contact you. ^MP

Mar. 4th, 2020

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Verified Customer

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Mrs Ream

They need better communication with the inspectors

6 years ago

Reply from Sunnova

Good morning Mrs. Ream, Thank you for bringing this to our attention we use all of our customer comments to better our customer service programs. Thank you for choosing Sunnova. ^MP

Feb. 11th, 2020

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Verified Customer

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AJISHA Hempstead, NY

I am still getting a regular bill for my light bill and I shouldn't be

6 years ago

Reply from Sunnova

Good Morning Ajisha, Thank you for bringing this to our attention. If you could please send us your contact information to and one of our Issue Resolutions Specialists will reach out to you soon to further assist. Thank you^MP

Dec. 3rd, 2019

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Verified Customer

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Kimberly

I had a lot of problems with the company installing the solar.

6 years ago

Reply from Sunnova

Good Morning Kimberly, We are sorry you had to go through this ordeal. This is not the typical Sunnova Experience. If you could please send us your contact information via one of our Issue Resolutions Specialists will contact you soon. Thank you ^MP

Nov. 26th, 2019

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Verified Customer

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Felicia Clair Ridgecrest, CA

It took 2.5 years for my solar project to be conpleted

7 years ago

Reply from Sunnova

Thank you for your feedback Felicia Clair. We are sorry to hear that this was your experience with your installation process. This is not the typical Sunnova experience, our drive is to make solar hassle-free by being attentive when explaining the product to our customers.^OA

Sep. 17th, 2019

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scbloom Webster, MA

Process went very smoothly from initial meeting through final approval

4 years ago

Reply from Sunnova

Hello scbloom, thank you for the positive feedback! We are happy to be your solar service provider, welcome to the Sunnova family!**MV

Apr. 5th, 2022

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Ravi Chandran Arumugham Wethersfield, CT

Its hassle free and easy, everything was transparent

4 years ago

Reply from Sunnova

Thank you, Ravi! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *TP*

Feb. 28th, 2022

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Robert Castellano Tulare, CA

The installation was fast and efficient.

4 years ago

Reply from Sunnova

Thank you for the kind words, Robert. Welcome to the Sunnova family! ^JD

Feb. 24th, 2022

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Rene Mojica

Good company, good product and the sales department do a good job

4 years ago

Reply from Sunnova

Thank you, Rene Mojica! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *TP*

Feb. 22nd, 2022

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Ellen Areias Lodi, CA

I like that they are local. When I have any ?'s I find it easy to reach.

4 years ago

Reply from Sunnova

Hello Ellen, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *TP*

Feb. 18th, 2022

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Louis Lessard Suffield, CT

excellent sales person...installers did a great job

5 years ago

Reply from Sunnova

Louis, thank you for the kind words. We are excited that you're happy with your new solar system! ^JD

Nov. 2nd, 2020

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Annettn Tucson, AZ

The people at Sunnova was very professional and helpful.

6 years ago

Reply from Sunnova

Good morning Annettn, Thank you for your positive feedback and welcome to the Sunnova family!. ^IS

Sep. 4th, 2020

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William coco Bellmawr, NJ

It took awhile for PSEG to hook it up. Now let’s see the rewards.

6 years ago

Reply from Sunnova

Thank you for the note, William. Welcome to the Sunnova family!^JD

Aug. 21st, 2020

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Kenneth Kubo Victorville, CA

Great service. Dominic is a great asset.

6 years ago

Reply from Sunnova

Thank you for the note, Kenneth. Welcome to the Sunnova family!^JD

Aug. 10th, 2020

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James Mcelrath Duncannon, PA

Great company to do business with! Excellent communication!

6 years ago Edited September 14, 2021

Reply from Sunnova

Mr. Mcelrath, thank you for the kind words. We are excited that you're happy with your new solar system!^JD

Jul. 29th, 2020

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Martin Horne Mascoutah, IL

Excellent clarity and follow up. Highly recommend

6 years ago

Reply from Sunnova

Thank you for sharing your 5-star review! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!^OA

Jul. 3rd, 2020

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Barbara McNamara New Haven, CT

Everyone was pleasant and helpful whenever I called.

6 years ago

Reply from Sunnova

Thank you for the note, Barbara. Welcome to the Sunnova Family!^JD

Jun. 15th, 2020

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Mark San Jose, CA

Entire staff friendly caring professional

6 years ago

Reply from Sunnova

Thank you for the note, Mark. Welcome to the Sunnova Family!^JD

Jun. 4th, 2020

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James Johnston

Love the service and value gained on low electric bills.

6 years ago Edited September 14, 2021

Reply from Sunnova

Hello, James, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *DG*

Aug. 10th, 2021

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Felix Hernandez Paterson, NJ

Really very pleased service and will recommended

6 years ago

Reply from Sunnova

Good morning Felix, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

May. 13th, 2020

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Tara Crowley Yarmouth Port, MA

Outstanding and excellent support. Thank you

6 years ago

Reply from Sunnova

Good morning Tara, Thank you for your positive feedback and welcome to the Sunnova family.! ^MP

May. 7th, 2020

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Roger Quadhamer Lomita, CA

Everything went quite smoothly from signup to installation.

6 years ago

Reply from Sunnova

Good morning Roger, Thank you for your positive 5 star feedback, we do appreciate your business, and Welcome to the Sunnova family!. ^MP

Apr. 30th, 2020

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Rosa Browne Middletown, CT

Your staff are professional and enjoy their work

6 years ago

Reply from Sunnova

Thank you for the note, Rosa. Welcome to the Sunnova family. ^JD

Apr. 27th, 2020

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