Solar Optimum: Read 517 User Reviews From Real Homeowners

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Verified Customer

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marcelino del rosario Los Angeles, CA

I did a lot of research before I decided to select Solar Optimum, I would say that they were not the cheapest but they have a competitive price. I decided to go with this company because of the 5 star rating reviews and being awarded by Panasonic as installer of the year. I was not disappointed and they fulfilled their promise in installing my solar in less than the time frame they gave me, thank you William and Francisco. Their Installers were very professional and they even help me to replaced a bad breakers, thank you Raffi. Their customer service were awesome and always there to answers any questions, calls and emails. I am now enjoying the benefits of solar power, I will give an update if the promised output KW is attained in the future. Thank you Solar Optimum and I will be recommending you to all my friends.

5 years ago

Reply from Solar Optimum

Being awarded Panasonic National Installer of the Year has to be one of the highest accolades we've received this past year. It's truly an honor and we are ecstatic this was a driving factor to your decision in going with us. Thank you for the great review, Marcelino!

Sep. 2nd, 2021

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Verified Customer

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Tom Presler Modesto, CA

Solar Optimum has been a 5 Star Experience in all categories from start to finish. What I'd like to write about specifically though is to recognize Solar Optimum's level of Customer Service and "Service After the Sale," so to speak. I DID have a couple of minor issues after activation, but Solar Optimum fixed everything in Lightning Speed. I literally called once in the late afternoon, and had someone at my door who resolved everything early the next morning. Nothing less than Stellar! Solar is a major and worthy investment, and every step of the way, I couldn't ask for a better experience. Everyone I've ever dealt with at Solar Optimum has been A+ and I'm VERY happy with our system. I don't know how they could be Better.

5 years ago

Reply from Solar Optimum

Appreciate the 5-star review, Tom.

Apr. 19th, 2021

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Verified Customer

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Alex Peykov Los Angeles, CA

Quoting was fast and I liked that there was no pressure to sign a contract. They weren't the lowest-cost option but we had just put in a new roof and the roof penetration warranty was the best I found. The installation was very quick - we didn't have to be on-site for it. We had existing electrical issues with our wiring and electrical panel and Solar Optimum fixed them in-house at cost (a lot of solar installers don't do additional electrical work) and made sure our inspection passed. They also submitted all paperwork and were present for the inspections - made the whole process really easy and effortless on our end!

6 years ago Edited September 14, 2021

Reply from Solar Optimum

Hi Alex, we appreciate your valuable feedback and we apologize if you had a bad experience with the electrician that was sent to your site. We hold ourselves to the highest certifications and standards so if there is anything we can do to better your experience please let us know. You can email us at marketing@solaroptimum.com or call us at 818-745-1475

Jun. 18th, 2020

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Verified Customer

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Amelia Brooke Los Angeles, CA

We were so grateful to find Solar Optimum when searching for our new solar panels. They were fast, provided all the necessary information for us to become educated and make a wise choice regardless of what company we went with. We decided to go with them and along the way got a terrific new roof as well that Solar Optimum organized. Very fast and courteous crews and can’t say enough about the support on the technical side of things.

4 years ago

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Verified Customer

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Hector Gonzalez Los Angeles, CA

Really impressed with the professionalism, overall customer service, and quality of my new solar system. I went with solar optimum mostly because of their great warranties. They are 25-Years all across the board (Panels, Inverter, Racking, Roof, Workmanship, and Performance Guarantee) I was referred by my brother in law so seeing how attentive they are with his system now two years later makes me feel confident in their service.

5 years ago

Reply from Solar Optimum

Hi Hector, thank you for selecting Solar Optimum for your solar project. We are happy to hear you were referred to us by your brother-in-law and hope to receive more referrals from your family in the future!

Oct. 5th, 2021

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Verified Customer

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Andy Alvarez Norwalk, CA

After several months of researching solar companies in Southern California, we are very satisfied and extremely happy with Solar Optimum for our solar, and battery installation. Like any homeowner there will be hiccups through out the process when dealing with the city and utility company. SO was able to communicate with me effectively and get my system up and running before the summer heat!

5 years ago

Reply from Solar Optimum

Thank you for the review, Andy!

Nov. 12th, 2021

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Verified Customer

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Peter Calcott

6 years ago

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Verified Customer

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Carrie Covina, CA

The representatives that we came in contact with starting with the very first phone call I made to the company for information on their system, the Administrative staff, the Technicians, the Electrician, Project Manager, and Accounting. Everyone was courteous, professional, knowledgeable, friendly, and executed customer service. We are pleased with The service this company provided from start to finish and I received my first month billing from SCE in the amount of $9.59. Good job SolarOptimum and keep up the good work. Sincerely a Satisfied Customer.

6 years ago

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Verified Customer

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Peter van der Pas

To be fair, Solar Optimum had just recently started doing business in Northern California in Summer 2019 when I contracted with them for a home rooftop solar installation. At the time they had very good reviews from customers in Southern California but none in the Bay Area. After my initial review here on Best Company, Alexander R, Operations and Maintenance Manager, contacted me to reassure me that Solar Optimum is responsive to my concerns and is there for after installation support, and indeed they have come out a couple of times in the last year to address fairly minor issues with the final install. It is this commitment to after-sale service that motivated me to update my review. My original review follows... Solar Optimum was unable to complete the job in the promised timeframe due to numerous errors and avoidable delays. Initial plans did not include all panels specified in the contract. This caused a delay in submitting plans to the city for permits while they were being corrected. The wrong panels were delivered to the job site. Again I as the customer was the one who had to check their work. Subcontractors ordered a main electrical panel for underground utilities whereas this is a home built in 1940 and all utilities are on a pole. This caused additional weeks delay. Solar Optimum scheduled building inspection for a day they were not ready and were not present on site when the inspector arrived, causing further delay. The final installation was completed in a good workman like manner and passed inspection by the city. I only wish the process was smoother and that there would have been no delays.

6 years ago Edited September 14, 2021

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Verified Customer

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Alex dos Santos

Great company overall, had some issues with sales communication and post-install service. However, their management corrected any issues once alerted. I understand that residential solar is of less importance than commercial installation and maintenance--and I'm happy to queue up behind the squeaky wheels--however, the company has poor at responding to emails. In my business, I respond to all customers--big and small--quickly, even just to say that email was received and that a follow up would ensue. Other than communication issues, I would still recommend Solar Optimum with that caveat, and would ask them to improve by simply acknowledging emails even if just to say that a requests may take time to get to.

6 years ago

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Verified Customer

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Jatin Killampalli

Mike & Elias did a great job in getting us upto pace with all the steps from utility, panels, inverter, city evaluation & net metering setup. I also contacted them couple of times for checking on the inverter app & panels and got quick response. Overall, I didnt have any issues with the panels/inverter and the process was smooth and took around 5-6weeks as promised.

6 years ago

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Verified Customer

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V You Long Beach, CA

Solar Optimum provide very good service even during the pandemic. I waited until the second half of the year, so the wait was longer to get everything installed. Overall, they got things done in a reasonable amount of time and keep everyone safe during the installation process.

4 years ago

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Verified Customer

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Supriya Bhargave Irvine, CA

Work was completed successfully. There was little hickup when the stucco person left a big hole in wall for couple days, and the pipes not being painted until asked etc. But overall it was good. At least I don't have problems with the system

5 years ago

Reply from Solar Optimum

Supriya, I'm glad we were able to overcome the issue. Very happy to hear that your system is performing. Thank you for your review.

Nov. 12th, 2021

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Verified Customer

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Dan DeLoach Orangevale, CA

The design process didn't go the best. They had to make three site visit to confirm the roof layout. After two site visits they sent me a layout. I pointed out that roof vents from the bathroom where in the way. They had to make a the third visit and re-design the layout. The installation process went well and smooth though and the system produces as designed. The permitting process went well too. Communication during design was 50/50. They responded to calls but not emails very well.

5 years ago

Reply from Solar Optimum

Thank you for your review, Dan. We will always continue to improve and modify our processes to better serve our customers. Appreciate the feedback and the your business. Congrats on going solar!

Jul. 20th, 2021

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Verified Customer

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Marcela Alvarez Covina, CA

Solar Optimum was professional, from start to finish. I had my initial consultation with William. He was able to walk my project through every step and provide me with five star customer service. I am now saving hundreds of dollars on my electric bill. I would highly recommend Solar Optimum to any family or friends looking to go solar.

5 years ago

Reply from Solar Optimum

Thanks for choosing us and recommending us, Marcela!

Nov. 12th, 2021

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Verified Customer

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Joan Mei Lehi, UT

Very fast and clean installation (a couple of hours), no power shut down during installation as I was concerned. After that the system works well, the control panel and App are easy to use. Customer service is great, called them twice for some small questions and every time was satisfied.

5 years ago

Reply from Solar Optimum

Joan, our customer service team appreciate the review. Thank you for doing business with us.

Apr. 19th, 2021

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Verified Customer

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Andrew Dinh Tustin, CA

Solar optimum has been very responsive and customer service has been great. They were very efficient with their proposals and install. When we had an issue with turning on the micro inverters, they made it a priority to get the system up and running

5 years ago

Reply from Solar Optimum

Andrew, thank you again for choosing Solar Optimum for your energy needs.

Apr. 19th, 2021

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Verified Customer

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Alex Northridge, CA

Great price on system. Excellent follow up from start of process all the way after installation. Installers were very good and made sure to check in with me throughout the install to make sure I was given options on instal methods. They really surpassed my expectations all around.

6 years ago

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Verified Customer

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Kevin

Solar Optimum itself was great, but the installers they hired were a nightmare. It was a fight to get the system installed within months of when it was originally promised. They failed multiple inspections with the City and I ended up calling the permitting office directly to sort out the issues that were preventing the project from being approved & it was clear the installers were being dishonest with what they were telling me in person was holding the project up. The only reason the system was completed before the end of the year (and I was able to collect the full tax credit) was because of the legwork I personally had to put in with the city. I felt like I was required to do far more than a typical homeowner ever should have been just to get things installed correctly and in a reasonable timeframe.

6 years ago

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Verified Customer

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Elaine

I’m writing this one Year plus from installation Andy we’re still extremely happy. The app works very well and there have been no glitches. Below is what I wrote last July, and I still think the same. Professionalism, follow-through and meticulous attention to details

6 years ago Edited September 14, 2021

Reply from Solar Optimum

Hi Elaine, we appreciate the kind review. Thank you for taking the time to review Solar Optimum your business is greatly appreciated!

Jul. 10th, 2020

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Verified Customer

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Chris Helmstedter San Gabriel, CA

I had Solar Optimum put 26 panels on my roof and install a Tesla battery. The Panasonic panels were higher quality than those offered by a competitor. My electric bill has gone down to around $10/mo vs $400-600/mo last summer. The install went smoothly. I had a problem with a trench being left open at the end of the job that I filled in myself. The company refunded half of the bill for the trench which seemed fair. The solar system has been working fine and I have had no issues with the product at all. I would recommend this company.

6 years ago Edited September 14, 2021

Reply from Solar Optimum

I believe you've been in contact with our O&M Manager and you have agreed on a resolution. Again we apologize for any inconveniences brought forth by this experience but we appreciate your willingness to work with us to address this matter.

Jul. 16th, 2020

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Verified Customer

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Evelyn Glander

From beginning to end it was a seamless installation. I also so appreciate the after installation checking that everysting is functionung the way it should. During power outages that was so re-assuring. This is a caring and good company!

6 years ago

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Verified Customer

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Steven SImone-Friedland

A great company to work with. The installation went so smoothly and now that the system is up and running, they have been extremely helpful in answering any and all questions I may have. Installing solar was a stressful process for me because of so many unknowns, but so far, I could not be happier with my decision to use them.

6 years ago

Reply from Solar Optimum

Steve, many thanks from all of us at Solar Optimum for choosing us for your solar project and for this stellar review!

Dec. 5th, 2019

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Verified Customer

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SS Gill

My solar installation went very smoothly. First I was little upset why they are taking so long, but I was wrong. It really takes long time as so many steps are involved in it the installaion. Just to install the panels takes only 1 to 2 days, but lot of things go behind the scenes that I didn't know.

6 years ago Edited September 14, 2021

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Verified Customer

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Marc Margulis

I met with 3 or 4 other solar companies in the years before meeting with Solar Optimum. The previous companies's representatives all lied to me or tried to distort the benefits. Solar Optimum told me the truth. The system was installed properly, works as specified and my property was treated respectively. What more can anyone ask for?

7 years ago

Reply from Solar Optimum

Hi Marc, happy to hear you had such as positive experience with Solar Optimum. Thank you for taking the time to write this review.

Dec. 12th, 2019

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Verified Customer

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Joy

They got job done, but outside of promised time frame, with no acknowledgement for the miss. I was pushing things to move faster (to be expected from a customer), and sales rep emailed someone internally that I am 'tired of hearing,' (read: that I am not capable of understanding what they have explained before). He inadvertently sent me that email (smart move).

7 years ago

Reply from Solar Optimum

Joy, we appreciate your review and your comments are noted. We will work even harder to improve our internal processes and communication better, thanks to you. We apologize for the incident and hope, besides that, you had an overall good experience with us. Feel free to communicate with us by emailing the marketing department at

Jun. 14th, 2019

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Verified Customer

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Les Judd

They designed a system for our needs and workers to our home to set it all up. They installed it and had the city inspectors check their work and all passed with flying colors. They answered any questions we had and even came out two times to make sure all things were going right. They flipped the switch and it all work like it should.

7 years ago

Reply from Solar Optimum

Les, thank you for the 5 star review. We are thankful that you choose Solar Optimum to install your solar system.

Jun. 14th, 2019

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Verified Customer

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Eric Imhof El Cajon, CA

Solar Optimum did a great job with the solar panels for a good price. The best part of the process was Ashley who was my contact person and was very responsive. She would look in to any issues I had and was also very friendly and helpful when talking with her on the phone.

4 years ago

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Verified Customer

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Curtis Burbank, CA

Out of all the companies I looked into, Solar Optimum offered the best equipment and service. Once through the permitting process, installation was extremely quick and the quality of the work is outstanding.

4 years ago

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Verified Customer

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Bill Marsh Fresno, CA

The Panasonic panels work great, and the Enphase system is especially good, providing a web site with all the information you could want on how the system is performing. My only issue was with the installation, which is not done by Solar Optimum employees, but by contractors. Better quality control is needed.

5 years ago

Reply from Solar Optimum

Hi Bill, happy to hear you choose Panasonic panels and Enphase microinverters, with that being said you're backed by our trusted 25-Year Warranty across the board. On top of that, you have the extra reassurance of the All-Guard Warranty. Thank you for choosing Solar Optimum!

Sep. 1st, 2021

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Verified Customer

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Connor Stack Lancaster, CA

Solar optimum was a great experience from start to finish. They did not push me into something I did not want,a small they made sure I was informed the whole process. They made it easy and were faster than expected!

5 years ago

Reply from Solar Optimum

Glad you had a great experience from start to finish, Mr.Stack. Thank you for moving forward with Solar Optimum!

Sep. 1st, 2021

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Verified Customer

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Animesh Chaturvedi Fremont, CA

The whole process was smooth. I did run into a hiccup where despite calling out location of panels on new roof. Somehow SolarOptimum tried to place some panels on old roof and upsell re-roof. I had to call in a few times to get it sorted

5 years ago

Reply from Solar Optimum

Hi Animesh, we're so pleased to hear your process went smoothly with us. Thank you for choosing Solar Optimum for your project.

Jul. 8th, 2021

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Verified Customer

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John Buffi San Jose, CA

Great experience from start to finish. They were very knowledgeable and patient when I had a lot of questions and very easy to work with. They were great at communicating and meeting the schedule! System has been great.

5 years ago

Reply from Solar Optimum

Thank you, John!

Jul. 20th, 2021

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Verified Customer

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ERIC ORCHARD Redondo Beach, CA

Solar Optimum is a top notch solar company with friendly staff. My rep was Temo and he delivered great service. My install for a 5.6 kW system and battery is set for this week!

5 years ago

Reply from Solar Optimum

Thank you for the review, Eric!

Apr. 19th, 2021

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Verified Customer

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Albert Oh Los Angeles, CA

I was referred to Solar Optimum by a friend and I'm so glad I chose them. Great product. Top tier products and fantastic service. Definitely referring my friends and family to this company.

5 years ago

Reply from Solar Optimum

Glad to hear you enjoyed working with us. The feeling is mutual. By all means, let us know if you have friends and family. We'll take great care of them.

Apr. 19th, 2021

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Verified Customer

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Joel Fritsche Studio City, CA

Initially it was the products they provided and willingness to deal w my installation challenge. Now, they always help me, answer my questions, help me fight the city of LA etc

5 years ago

Reply from Solar Optimum

Thank you for your review, Joel!

Mar. 16th, 2021

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Verified Customer

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Keith Spence

They did excellent work and placement of the solar panels. They required more time than predicted. too, it was difficult to determine, when calling the company, to whom I should be asking my question. I would definitely recommend them to anyone interested in a solar electric system.

5 years ago

Reply from Solar Optimum

Thank you very much, Keith!

Nov. 12th, 2021

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Verified Customer

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Raymond Turner Pacoima, CA

They were very informative and upfront on everything before starting. Even when COVID-19 lock downs hit, they kept be updated and kept the project moving. Ryan R was awesome! Anything I needed he was able to help!

6 years ago

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Verified Customer

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Loren Arroyo Grande, CA

Solar Optimum was responsive, knowledgeable, and professional. They handled everything, even the inevitable bumps, from the design to the approvals to the install and inspection. Solar Optimum really made it easy.

6 years ago

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Verified Customer

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Tamir Halaban Los Angeles, CA

Great customer service. Efficient, professional and high quality installation. Top tier equipment with the latest technology. I was particularly happy to get the microinvertor / Enphase technology.

6 years ago

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Verified Customer

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Greg Colwell

Great installation and very streamlined process with a very competitive price. After almost two years, no issues with the panels or solar generation and have saved a lot of money over that time.

6 years ago

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Verified Customer

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Caden Taylor

Solar Optimum was an excellent choice when comparing against other companies. We were able to achieve our goal of completing prior to the 2019 tax credit rush. Recommend them if you are in the market for solar.

6 years ago Edited September 14, 2021

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Verified Customer

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Gerald Wayne Capps

They were very professional and kept me informed during the installation process. The office staff were professional and kept in contact with me to know the next step on the entire installation process.

6 years ago

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Verified Customer

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Brian Wong San Marino, CA

Installation teams are professional and on-time. Their workmanship is exceptional. The only thing they can improve on is response time to some of my inquiries. Otherwise, they are a great company.

6 years ago

Reply from Solar Optimum

Hi Brian, thank you for taking the time to write this review and choosing Solar Optimum for your system. We will definitely take your feedback seriously and execute our communication better for future inquires in all departments. If there is anything else we can do please do not hesitate to reach out you can email us at marketing@solaroptimum.com or call us at 818-745-1475

Jun. 18th, 2020

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Verified Customer

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Floyd Toole Oak Park, CA

The installation of my two Tesla batteries was on time, on budget and very neatly done. They took care of the paperwork, leaving me to enjoy the rebate and the fruits of their labors. Well done!

6 years ago

Reply from Solar Optimum

Hi Floyd, great to hear that we finished your project in a neat and timely manner. Thank you for choosing Solar Optimum for your Tesla Battery project.

May. 9th, 2020

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Verified Customer

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J Mullins

Workmanship was fine; establishing the project had several major problems. I never had an estimator come out before the bid, so the proposed system was too big for my electrical. I ended up with fewer panels with less output for the same amount of money. Additionally, the information that I have a huge shade tree planted on one end of the house was not communicated, so now I will have to spend $1000 to move the tree if I want my panels to continue to run at full power.

7 years ago

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Verified Customer

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Holly & Michael Reich

We had a wonderful experience with them and our installation was complex given we had an older house that was not had up to code. They handled everything and were very professional.

7 years ago

Reply from Solar Optimum

Our team at Solar Optimum is made up of professionals that aim to protect the environment with the latest technologies as well as offer long-term savings to the consumer. Thank you for the awesome review Holley & Michael!

Dec. 12th, 2019

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Verified Customer

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Robert Shaffer Pacific Palisades, CA

From my first contact with sales to my latest with maintenance and operations, the people have been exceptional. They all all polite, extremely knowledegeable and have a rare "can do" attitude.

7 years ago

Reply from Solar Optimum

Robert, thank you for your 5-star review of Solar Optimum. Glad to have you as part of our family!

Jul. 8th, 2019

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Verified Customer

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Garrie V Liscum Anaheim, CA

Knowledge, expertise, installation perfomance, exceeding scheduling requirement, prompt coodination with my local utility and timely response to any and all correspondence with continuing interest in my system proficiency.

7 years ago Edited September 14, 2021

Reply from Solar Optimum

Garrie, we appreciate your review and congratulations on going solar! Let us know when you're ready for the Tesla have them in stock!

Jun. 14th, 2019

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Verified Customer

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Jim

They were very professional, took care of every detail, and they were able to accommodate minor detail changes. As far as installations go, they were prompt and completed work on schedule.

7 years ago

Reply from Solar Optimum

We take great pride in the details of our work, Jim, so thank you for recognizing this. Glad to hear you had a positive experience with us and appreciate you selecting Solar Optimum to install your solar system.

Jun. 14th, 2019

Solar Optimum Reviews

Summary of Reviews