Elevation: Read 502 User Reviews From Real Homeowners

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Verified Customer

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S

it was difficult to deal with them once they sold me the system, they don't want to work with the customer on delivery times or make sure materials are in a safe location. they just do what is best for them. On top of everything they didn't send the workers out to put the system on the roof when they said they would and I had to take an extra day off of work to be at home to make sure the work was actually done.

7 years ago

Reply from Elevation

Hi, S, we apologize that you have had a sub-par experience. We hope that now the system is up and running that you're happy with the decision to go solar.

Apr. 10th, 2019

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Verified Customer

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Gary

I got kind of mixed results from customer service. They were informed and knowledgeable at first but then it tapered off once they got the system put in. I do plan on upgrading the system later on but I am not sure if I am going to ask them to do it. Two panels are broken so the guy that came to activate the system didn't know what was up. The equipment was fine once we got it up and running.

7 years ago

Reply from Elevation

Thank you for your honest feedback, Gary. We're always looking to improve so this is very helpful to hear. With also offer energy efficiency upgrades that can help make your home more comfortable and reduce the amount of energy you're using. Feel free to give us a call if you'd like to learn more.

Apr. 4th, 2019

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Verified Customer

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David

I spoke to a couple of firms and the seemed to be the best fit. I have had several problems with the installation and communication and billing and not everything ends up resolved. There were things that were misses and a leak in my roof so they had to come back and fix it, so I am marginally satisfied. I have had the equipment a year now and I think it will be three to five years before I know if the promise made was accurate. Overall the experience wasn't terrible and I would throw their name out there for someone to take a look at.

7 years ago

Reply from Elevation

We're sorry that we missed the mark. If you're stilling have issues, please reach out and we'll do everything we can to make it right.

Apr. 4th, 2019

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Verified Customer

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Richard

At first they were really good at responding and then afterwards it took a while to reach somebody who could take care of my concerns. I finally got to the customer service director but after I go my panels it was getting really hard to reach somebody who could answer my questions. She took a lot of my feedback but there should always be someone there to deal with the customer's concerns. I don't know a lot about the technology but I haven't has any problems with the equipment.

7 years ago

Reply from Elevation

Thank you for your feedback, Richard. We are always looking to improve and one process we're working on is long term follow up with our customers. If you do have questions about your system, our solutions department is more than happy to help. You can give them a call at 480-492-4232.

Apr. 4th, 2019

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Verified Customer

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Tom

They make to many appointments on short notice. Had an appointment scheduled take time off to be here they call an hour before tell me the tech is stuck on another job 5 days later still no call to come and finish my job. Already making payments on system that's not even 100% operational

6 years ago

Reply from Elevation

Hi Tom, we apologize that you have had such a negative experience. It is never our intention to stand our customers up. If a tech was stuck at another job, we should have sent another one out to complete it. If you reach out to your concierge, they will be able to provide an update on your project.

Mar. 18th, 2020

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Verified Customer

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Kathy Nichols

They started out great. When system failed after only 3 months community and trying to get it repaired took 2 months. I was still pay the payments and could not get any resolution. It is finally working I think but there was no apology for the lengthy delay to even get someone out to look at it and then get it repaired

7 years ago

Reply from Elevation

Hi Kathy, we're sorry that we dropped the ball on communication about your repair timeline. We are always looking to improve and one process we're working on is better communication post installation. If you still aren't sure your system is working as it should, our solutions department is more than happy to help. You can give them a call at 480-492-4232.

May. 2nd, 2019

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Verified Customer

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William

I wanted a specific system and ended up with it penetrating through my roof which was a big ordeal. The equipment is good, but they need to be more accurate with their sales as well as quicker customer service. It took a little while to get the system up and running, I know that it takes some time, but it could have been a little quicker.

7 years ago

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Verified Customer

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Verlinda

There were no issues with the installation, they came and were professional. My problem is I did not get in writing by the salesperson some features and when I asked about it, I was told too bad you signed the final document. I was told it was covered but it wasn't in writing, so I would advise people to make sure you get everything in writing.

7 years ago

Reply from Elevation

Hi, Verlinda. We're sorry that you never received the add-ons your EC promised. We are working on a new system for tracking add-on so things like this aren't missed in the future. In the meantime, we'll reach back out to your EC to see if we can get everything sent to you.

Apr. 4th, 2019

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Verified Customer

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Nelson

The company is very good. They were courteous and knew what they were showing. The product may be very good but the results are very poor. I was told I would save eighty five percent and I am not even getting fifty percent off sale.

7 years ago

Reply from Elevation

Thanks for feedback, Nelson. If you aren't seeing the savings you were expecting, please call our solutions department at 480-492-4232. They'll check every panel and make sure that everything is running as it should be.

Apr. 4th, 2019

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Verified Customer

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Michael

I have had my solar for four months and it still is not complete. I have made multiple payments and I know there are parts that need to be replaces and I am still waiting. Customer service is pretty quick to get back to me and answer my questions.

7 years ago

Reply from Elevation

Hi, Michael. We apologize for your experience thus far, but are committed to finishing strong.

Apr. 4th, 2019

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Verified Customer

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Mark

We came upon many issues during installation, and I wish they were able to plan better to prevent them. The equipment ended up being a lot more expensive than we had originally planned.

7 years ago

Reply from Elevation

Thank you, Mark. We are always looking to improve our offering and customer service so your feedback is very helpful. We are currently working on making the install process a little more streamlined and improve our communication. Let us know if you ever have any questions.

Apr. 9th, 2019

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Verified Customer

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Timothy

The install process took longer than it should have. Elevation said it would be installed on one day and they didn't come out till around 3 to install it and it took another 3 days for them to finish it.

7 years ago

Reply from Elevation

Hi Timothy, most of our systems only take one day to install so we apologize that it took 3 days. Some systems are more complicated so we're sorry that we set incorrect expectations. We hope that you're enjoying your system and seeing the savings now that it's installed.

Apr. 9th, 2019

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John Anderson San Antonio, TX

Initial interview was on 24 October. We agreed to purchase a system. Was told technicians would design the system and they would be in touch. I was concerned about the necessity of cutting down 4 trees that were casting shade on the areas of installation. Brian brought by a guy who said he and his friend could do it for $1850, said it would take 2 or 3 days to get it all cut up and hauled off. Talked to a neighbor, got a recommendation, and had it done for $850 in less than 5 hours. About the second week in Dec, I was informed installation would be done. Some subcontracted company arrived and did the work. Following were inspections by Elevation Solar, the utility company, the city, then more work was done, another inspection by utility co, another inspection by city, correction to installation, another inspection. Meanwhile we received notification that our loan had been sold to a finance company. We are scheduled for the final step, "switching the boxes" by the utility company on Friday Feb first. This guy may (or may not) flip the switch to activate the system. If he does not, "someone will be out next week" to turn it on, or they will provide me instructions on how to turn it on myself (??!!!). The first payment is due 12 Feb, about a week after the system is scheduled to go live. This process has drug out over 3 solid months, apparently due to "high demand for utility and city inspectors". When I mentioned how long it was taking, I was told that some installations take a year. I have no experience with solar installations and have no idea if my situation is typical or not. It seemed to me to take a long time, with salesman from one company, installer from another, and a 3rd party finance company. Seems very haphazard and disorganized. It sounds like a good quality system, and I am looking forward to checking on the accuracy of the claims that the system will pay for itself with no out of pocket expense.

7 years ago

Reply from Elevation

Hi John. The typical timeline from when you sign your initial agreement to turning on the system is 3-4 months. We apologize that those expectations were not set with you up front. We do our best to push everything through as quickly as possible but unfortunately, we are at the mercy of the utility companies timelines. Our goal is to put customers first so we'll give you a call to clear up some of your concerns.

Jan. 31st, 2019

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Verified Customer

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D

Lack of communication! No follow up on work to be done. Never heard from sales person once contract was signed. Signed in November, work still being done in April.

7 years ago

Reply from Elevation

Hi, D, we apologize for the lack of communication. We are always looking to improve and one process we're working on is long term follow up with our customers.

Apr. 10th, 2019

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Verified Customer

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Daniel

I am having ongoing issues right now with them. I think that they have misleading and deceptive sales department that will tell you things that aren't true.

7 years ago

Reply from Elevation

Hi Daniel, we sorry to hear that you're curring have issues. It is never our intent to be deceptive or trick you into anything for the sake of making the sale. We are committed to providing top notch customer service and putting our customers first so we'll be reaching out shortly to see how we can address your concerns and make this right.

Apr. 9th, 2019

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Verified Customer

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Gerald Pereira Las Vegas, NV

I liked the salesperson that came. The installers that came did not install it right and I didn't have air conditions working for three or four days because of an error.

7 years ago

Reply from Elevation

We apologize for our error. We never like making mistakes, especially ones that puts your AC out of commission. We hope that everything is working like it should now and if you ever have any questions, don't hesitate to reach out.

Apr. 4th, 2019

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Linda Prewitt Las Vegas, NV

I am a retired person. During ALL the conversations, I don't remember being told that if you don't pay taxes, because of income, the TAX CREDIT is worthless. So the money I thought I would be getting back after doing my taxes, is nonexistent. My loan payment is now going to go up almost $50 a month after this initial 18 months of payments. Or I have to find extra money to pay into my loan, to keep my loan payment at the amount it is now. I told everyone up front, I was RETIRED!!!!

5 years ago

Reply from Elevation

Hi Linda, we're sorry that the federal tax credit wasn't fully explained. We never aim to deceive people and set them up to pay more than they should. One thing we always advise is to check with a tax expert before moving forward because we are not tax professionals. With that being said, I'll have our monitoring team reach out to make sure everything is running as it should.

May. 7th, 2021

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Verified Customer

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Louis Lugo

THe company does not follow up after the sale is completed. I had to call several times to have after the sale issues resolved

6 years ago

Reply from Elevation

Hi Louis, we apologize for the lapse in communication. We are always looking to improve and one process we're working on providing better follow up with our customers.

Mar. 9th, 2020

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Verified Customer

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C

Everything we were told was going to be has not all been done yet!!!! Also the saving on the bill has not been as much as we expected!!!!

7 years ago

Reply from Elevation

Hi, C. We're sorry that you haven't saved as much as you were expecting. Please reach out to our solutions team to see if there is something we can do to help your savings. You can give them a call at 480-492-4232.

Apr. 10th, 2019

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Verified Customer

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Jackson

Their subcontractor was terrible. I have has no issues with Elevation Solar people but their subcontractor is the worst. Installation was terrible.

7 years ago

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Jerry Dutchover Lake Charles, LA

John M, is very honest and forthcoming. All my technical questions were answered. And the ones he could not answer he told me, he did not know. The panels have not been installed, I cannot comment on that step yet...I have read alot of negative reviews, I'm precocious now. I am not sure if to proceed.

5 years ago

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Stacey Johnson Leander, TX

Ryan was great. Very honest man. Took 3 months til install, had to call few times to see what was happening. I would recommend Elevation solar, hopefully your install goes faster. Install crew was great! Showed me everything they had and how they would install. Great guys!

7 years ago

Reply from Elevation

Thanks, Stacey! We're sorry the install took a little longer to be scheduled than you were expecting. But it's great to hear that once it was installed, it went smoothly! If you have any questions about the next steps or monitoring, don't hesitate to reach out.

Jan. 4th, 2019

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Verified Customer

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Nick

Calls are never returned and they're too hard to contact. But the install was quick, and it seems to be built well.

7 years ago

Reply from Elevation

Hi Nick, we're sorry that you've had trouble contacting us. We're always working to improve communication and customer service so your feedback is very helpful!

Apr. 9th, 2019

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Verified Customer

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Kristine C North Las Vegas, NV

There is no way to contact the technicians who come to fix the problems after they have left.

6 years ago

Reply from Elevation

Hi Kristine, We are always looking to improve and one process we're working on is post-installation follow up with our customers. If you do have questions about your system, our solutions department is more than happy to help. You can give them a call at 480-492-4232.

Jun. 2nd, 2020

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Verified Customer

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H

Very poor communication skills; Not notified in a timely manner of changes to scheduling

7 years ago

Reply from Elevation

We apologize for the lack of communication. We are always looking to improve and one process we're working on is adding additional touchpoints to make sure our customers are well informed throughout the entire process.

Apr. 10th, 2019

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Verified Customer

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Gary

I will probably be dead before I recover the investment that I made by going with Elevation Solar.

7 years ago

Reply from Elevation

Hi Gary, we're sorry to hear that you feel that way. We design our systems for not only long term savings but also so you can live more comfortably immediately, especially during the summer. We hope that you're seeing the short term benefits!

Apr. 9th, 2019

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Verified Customer

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Josue Beltran

They installed the panels but lied on information given to me.

7 years ago

Reply from Elevation

Hi Josue, we're sorry that you felt deceived on what you were sold. I will be sure to bring this up to our sales director to make sure training is up to par throughout the entire company.

May. 2nd, 2019

Elevation Reviews

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