Elevation: Read 502 User Reviews From Real Homeowners

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Cory Chambers Henderson, NV

Did not complete work correctly from the beginning. Mutiple tiles were broken but never repaired even though they return to fix tiles . Silicon was used to fill in broken tiles and patch holes. Then when the returned to replace tiles they still disnt replace all of the tiles and tried to do the same silicone repairs. After four times of them co.ing out to replace tiles we finally got them all replaced. I had to chance this compnay down way to much I. Order to get my solar job completed. I will not recommend them to anyone wanting solar. My neighbor got solar from them.ass well and had his own issues. Do not use this company.

6 years ago

Reply from Elevation

Hi Cory, we are committed to providing top-notch customer service and putting our customers first so we'll be reaching out shortly to see how we can address your concerns and make this right.

Jun. 2nd, 2020

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Randall

I would never use them again and I would not recommend that anybody else use them either. There are other companies, I would pick another. It did not work when it was installed and they were slow to correct it. It worked intermittently and they came three or four times to fix it, which they did not do. I had to go back because the initial installation was not signed off by the power company and they said the crew didn't know about local requirements, which is inexcusable. They did nothing to compensate me for the weeks of lost power even though I had started paying for the system. They sent me a twenty five dollar gift card for hundreds of dollars of lost productivity.

7 years ago

Reply from Elevation

Hi Randall, we apologize that your experience thus far hasn't been great. We are committed to providing top notch customer service and putting our customers first so we'll be reaching out shortly to see how we can address your concerns and make this right.

Apr. 4th, 2019

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Jane

The installation was not good. It had to be redone because they installed my system according to Arizona requirements and not Nevada. So they had to rip it out and do it again. Because of that mistake I had to pay expensive electric bills, which they're not reimbursing me for. Also, they had to come back several times - most recently because they got some lines crossed that they have to redo. I just got a bill that's high - $222. Something is wrong here.

7 years ago

Reply from Elevation

Hi Jane, we are so sorry to hear that you experience thus far has been below par. We always strive to provide top-notch service and it is clear that we missed the mark with you. Customer service is a top priority for us so we'll be reaching out to see how we can make this right.

Apr. 9th, 2019

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Saul Sadowsky Los Angeles, CA

I had a 12.48 KW system installed in 2018 from elevation. At first things went smoothly, but when there's a problem, getting someone who knows what there talking about is a totally different story, Ive had a couple different concierge people in the 18 months Ive had this setup, they're really not knowledgable at all from a technical standpoint, just kids that answer the phone what it seems like Its unfortunate, there also not quick in returning phone calls nor emailing back. Its impossible too talk technical to anybody there. I just had the Tesla Powerwall installed a month ago, & they didn't install the Neurio energy meter which allows for demand shaving. They finally got around to installing it a few days ago, and there is no difference in performance or "Demand Shaving " as they call it. So when I asked to have them verify to me that it was hooked up correctly. "CRICKETS"

6 years ago

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Sheila

The things we were told were not accurate. Installation was fine and the equipment is working but the salesman should be more honest when talking to the customers.

7 years ago

Reply from Elevation

Thanks for your feedback, Sheila. It truly helps us improve our process and provide top notch service throughout the entire process. We always want to provide a 5 star experience and it sounds like we missed the mark with you. Please call our customer service line at 480-492-4232 and ask for Amy. We hope you'll provide us the opportunity to resolve your concerns.

Apr. 4th, 2019

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Glen Las Vegas, NV

All the statement that our sales manager Eric R have told us was a lie their were no 30 percent rebate from the government. I should have known from the beginning when it took him almost a month to give us the half of $500 for signing up for solar. I even call him and ask him what to do about our rebate until now I haven’t gotten any response from him. Very Disappointing.

7 years ago

Reply from Elevation

Hi Glen, we apologize that Eric didn't properly explain the federal tax credit. We never intend to put people in uncomfortable financial situations. I would like to look further into your account and see if I can get in touch with Eric's manager.

May. 10th, 2019

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Laurie

They lack in communication skills and follow through. The installation process was a little mixed up because of bad communication.

7 years ago

Reply from Elevation

Hi Laurie, we apologize for the lack of communication. We are committed to providing top notch customer service and putting our customers first so we'll be reaching out shortly to see how we can address your concerns and make this right.

Apr. 9th, 2019

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Christina hinson

Fix ur antenna this is taking so long I understand it's being solved but it's the time it's quite annoying

6 years ago

Reply from Elevation

Hi Christina, I just looked up your account and the tech was able to replace the inverter and everything is reporting and producing. Someone will be reaching out this afternoon and we're keeping an eye on production.

Nov. 25th, 2019

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Jason

There are still some things I don't know about the system. They don't follow up and teach you how to use it.

7 years ago

Reply from Elevation

Hi Jason, we apologize that your system wasn't fully explained to you. Our solutions department is always available to answer any questions you may have. Feel free to give them a call at 480-492-4232.

Apr. 4th, 2019

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Ealey Price, UT

I was missed informed that I would still be playing my electricity bill on top of the solar

5 years ago

Reply from Elevation

Hi Ealey, we apologize that you were misinformed about no longer having an electric bill. We do our best to design systems to offset as much as your energy but anything in excess of your solar production will have to be purchased from your utility company.

May. 7th, 2021

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Stan Price

The product itself seems to be fine but the service and communication has been lacking.

6 years ago

Reply from Elevation

Hi Stan, we apologize that we missed the mark with communication. We are always looking for ways to improve our process so this feedback is helpful. We'll send this over to our customer service team so they can review our current touchpoints and adjust them so we're always keeping our customers up to date on their project and responding in a timely manner.

Mar. 18th, 2020

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Monica French

Incorrrect information from sales person up front. Many issues throughout process

7 years ago

Reply from Elevation

Hi Monica, we're sorry that things didn't go as smoothly as it should have. We're always looking to improve our process so your feedback is helpful.

May. 2nd, 2019

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Bruce

The installation went well, but they aren't that great at communication.

7 years ago

Reply from Elevation

Hi Bruce, we apologize that we missed the mark with communication. Customer service is our top priority and we want to make sure you're happy with your decision to do business with us so someone will be reaching out shortly to address your concerns.

Apr. 9th, 2019

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LARRY CLARK

NOT TRUSTWORTHY ENOUGH. COULD BE MORE HONEST

6 years ago

Reply from Elevation

Hi Larry, we're sorry that we didn't earn your trust. We're always looking to improve our process, so your feedback is very helpful. Enjoy your solar!

Dec. 3rd, 2019

Elevation Reviews

Summary of Reviews