Element Solar Reviews

The company has poor communication and no one ever answers the office number. My specific contact never answers his phone and takes days to respond to a text. I was told 5 weeks start to finish and solar being used. I am now at over 6 months since I signed up and can't get ahold of anyone to see when they will submit my paperwork to the power company so that they can switch me on. Element electrician left a mess when he hooked everything up. I feel like I am the one having to take care of things to speed them along, but there is only so much I can do. I gave two stars instead of one because I am still hopefully there was some truth to the panels I got being able to offset my full power use as I was told. Someone needs to contact me.

UPDATE Jan-22: Getting someone to talk to me about my solar project is extremely painful. UPDATE: The company along with its competitors is facing local political challenges causing a very poor buy back rate. The rate was further lowered after the signing date and they are are still fighting it. In the meantime, they have been more than amenable and very forthcoming with all this information. This deserves a better rating. ORIGINAL: Extremely poor experience and investment! 1. The installation of the solar panels from start to finish took more than 4 months including multiple rescheduled appointments. No advance notification was given leading to lost income, on account of me having to take unpaid work leaves. 2. Once the solar panels are in place, it costs $117 more per month with solar. The energy generated is sent back to the grid at a much cheaper rate. I still get billed for the full amount consumed and not the net. Gross misrepresentation of numbers at the time of signing. 3. Impossible to get out of my 25-year loan. I can't return the panels because according to them, I will still lose money and be left with a leaking roof. 4. Very slow response from the customer experience team. It felt like they were quick to reel me in up front, but now I feel worthless as a customer. I hope others can avoid this situation! Extremely dissatisfied.