Element Solar Reviews
2.5
3.5
Overall Score
Review Source
Marianne St. Petersburg, FL
I have Had the worst experience with this company and today 4/8/22 was my limit of patience with them. Oct 2021 system was installed and because of their incompetence with our install our electric company did not approve final inspection. They came back out things were “supposedly” fixed but we have not seen any difference in our energy bill since their “completion.” They reached out yesterday to stop by for a quick check and I was anxious to see what they would say. Well, one whole system of 15panels has been off the whole time on standby because they “forgot” to install an antenna so Utah could read it on their end, which would have diagnosed it right away. On the other system of 32 one is off and may need to be replaced all together. When I asked connect Barbara how this could be she states she is a middle person and Utah has to let them know here in Florida what issues they are seeing. Then I meet others who have been waiting 1.5yrs and their system still is not working. The techs left and stated they didn’t blame me…”it’s been nothing but issues I see.” I would tell anyone who is looking for Solar to research more than we did. This has been such a waste of time and money for us and I would ask that they come remove these from my home. They are not working after 6mths and my patience is gone.
4 years ago
Donna Taylor New Port Richey, FL
Very poor company. Contract signed June 2021. Install completed 9/21. During these 3 months we had excellent communication and follow-up.
Ever since then, however, there communication is virtually non-existent. Of note is that communication ceased after we authorized final payment.
Net metering with our electric provider was completed Jan 2022. Element Solar assured me on more than one occasion that they would contact me once the net metering was done. However, I had to contact Element Solar to proceed with the next step which was to activate the system.
The Customer Experience Rep, Dominic, talked me thru the activation and everything looked good according to what I was told.
The Portal provided by Element Solar tells me that the system is activated but in “progress”.
NOW… it is 2/14/2022 and despite my weekly calls for an update, I am told by my Project Manager, Stephen R, that he’s trying to get a team out to my home to trouble shoot the problem despite the fact I was told the testing would be done remotely. Element Solar is in Utah! We live in Florida!
Stephen keeps apologizing for the delay but explains he can’t make the company provide the help we need.
4 years ago
Reply from Element Solar
Donna - thanks so much for reaching out to us. We have technicians in Florida who will be coming out to check your system. We have been doing what troubleshooting we can remotely, but in your case it seems to be an error with potentially faulty monitoring equipment. We scheduled a technician and someone should be reaching out to confirm that date with you. We are working to improve our processes and communication and appreciate your feedback as we strive to become better.
Feb. 16th, 2022
AB
My company performed some work in their office and the agreement was we would be paid when the work was complete. It has been nearly 2 months and I still have not received a check and I can't get in touch with anyone at their office.
4 years ago Edited April 5, 2022
william olive Holiday, FL
The worst possible experience anyone could have. Destroyed my home and my roof. Will not respond to my calls or emails. Promised me the moon and never honored one of the commitments they made to me. Run as far away from these people as possible.
4 years ago
robert fasce Pinellas Park, FL
A total nightmare. A lying sales rep, If you want your home to look lie an amateur installed it. They are the company to choose. It's six months since the start and still not operational. I have made my fourth loan payment and still no solar. The salesman will not return your calls. The upside they do send you a couple of free pizzas.
4 years ago
April Donachy Louisville, KY
Worst experience ever. The positive reviews from Utah are fake! They lie. They owe me money and now refuse to get back to me. Failed inspections Too many bad things to name. Awful awful company
4 years ago
