Element Solar Reviews

I live in East Texas in a remote area. My electrical costs have continually in greased and I did not see any solution until I heard about Element Solar. We had a system designed and it’s producing enough power to keep from using any electrical supplied power. Thanks Element Solar of Utah

The company has poor communication and no one ever answers the office number. My specific contact never answers his phone and takes days to respond to a text. I was told 5 weeks start to finish and solar being used. I am now at over 6 months since I signed up and can't get ahold of anyone to see when they will submit my paperwork to the power company so that they can switch me on. Element electrician left a mess when he hooked everything up. I feel like I am the one having to take care of things to speed them along, but there is only so much I can do. I gave two stars instead of one because I am still hopefully there was some truth to the panels I got being able to offset my full power use as I was told. Someone needs to contact me.

UPDATE Jan-22: Getting someone to talk to me about my solar project is extremely painful. UPDATE: The company along with its competitors is facing local political challenges causing a very poor buy back rate. The rate was further lowered after the signing date and they are are still fighting it. In the meantime, they have been more than amenable and very forthcoming with all this information. This deserves a better rating. ORIGINAL: Extremely poor experience and investment! 1. The installation of the solar panels from start to finish took more than 4 months including multiple rescheduled appointments. No advance notification was given leading to lost income, on account of me having to take unpaid work leaves. 2. Once the solar panels are in place, it costs $117 more per month with solar. The energy generated is sent back to the grid at a much cheaper rate. I still get billed for the full amount consumed and not the net. Gross misrepresentation of numbers at the time of signing. 3. Impossible to get out of my 25-year loan. I can't return the panels because according to them, I will still lose money and be left with a leaking roof. 4. Very slow response from the customer experience team. It felt like they were quick to reel me in up front, but now I feel worthless as a customer. I hope others can avoid this situation! Extremely dissatisfied.

Very poor company. Contract signed June 2021. Install completed 9/21. During these 3 months we had excellent communication and follow-up. Ever since then, however, there communication is virtually non-existent. Of note is that communication ceased after we authorized final payment. Net metering with our electric provider was completed Jan 2022. Element Solar assured me on more than one occasion that they would contact me once the net metering was done. However, I had to contact Element Solar to proceed with the next step which was to activate the system. The Customer Experience Rep, Dominic, talked me thru the activation and everything looked good according to what I was told. The Portal provided by Element Solar tells me that the system is activated but in “progress”. NOW… it is 2/14/2022 and despite my weekly calls for an update, I am told by my Project Manager, Stephen R, that he’s trying to get a team out to my home to trouble shoot the problem despite the fact I was told the testing would be done remotely. Element Solar is in Utah! We live in Florida! Stephen keeps apologizing for the delay but explains he can’t make the company provide the help we need.

I love that element is extremely competitive and that they are full service. Also having a 25 year production guarantee is huge!

My company performed some work in their office and the agreement was we would be paid when the work was complete. It has been nearly 2 months and I still have not received a check and I can't get in touch with anyone at their office.

The worst possible experience anyone could have. Destroyed my home and my roof. Will not respond to my calls or emails. Promised me the moon and never honored one of the commitments they made to me. Run as far away from these people as possible.

A total nightmare. A lying sales rep, If you want your home to look lie an amateur installed it. They are the company to choose. It's six months since the start and still not operational. I have made my fourth loan payment and still no solar. The salesman will not return your calls. The upside they do send you a couple of free pizzas.

Excellent Service From Start To Finish! So Impressed with the speed to install and communication the whole way through!

Worst experience ever. The positive reviews from Utah are fake! They lie. They owe me money and now refuse to get back to me. Failed inspections Too many bad things to name. Awful awful company