Name: Comcast Xfinity TV
Rating: 2.3

star star_border star_border star_border star_border

Shea McAuley Kenmore, WA

I will do everything I can to avoid this horrid company. They doubled my pricing with no warning, they told me that they brought it back to normal "without any change to the amount of internet speed I was getting. They then still charged me double the price listed on their website for the deal the next month. Everything this company does is pure evil

6 years ago

star star_border star_border star_border star_border

Spencer Broennimann Hudson, WI

Everytime I do anything I have to upgrade my plan and end up paying way more for internet and everytime I try and talk to a agent I'm in a 25+ customer wait. I wish I could fine a plan that fits my needs like they claim to be able to do. I had to update my plan 4 or 5 times now due t o the fact that I can't support enough devices or my usage goes up like crazy and I had to go unlimited. Each time I changed my plan I've had to go up another 20 dollars a month. Starting to get to the point where I'm like is this even worth the hassle... Plus side the Xfinity TV box is ok.

6 years ago

star star star star star

Alex Danielson Riverton, UT

Awesome service for an awesome price! We tried to cut the cord but came back to Comcast's affordable pricing plus all the channels we needed!

6 years ago

star star_border star_border star_border star_border

Kevin Rusch Tooele, UT

Expensive, unresponsive and shady. Cable and internet have been out for five days now. They keep posting fictional dates/times for it to come back on. Of course you can't get anyone live on the phone and web updates and texts are ridiculous. Three texts now saying things are working which were all bs. I'm sure no refunds will be issued for the lost week of service. Moving to a new place next month and looking forward to ditching this terrible nonresponsive company. Steer clear.

6 years ago

star star_border star_border star_border star_border

Alex Columbia, MD

This has been the most draining and frustrating month. I have never worked so hard to give a company my money. After waiting a week for install the technician didn’t knock, call or ring the doorbell. Just left a automatic message saying we have to reschedule. I called immediately after I received message and the next available date was 2weeks after that. I tried to hold them responsible and get a sooner date. This was a huge waste of time. I will NEVER recommend Comcast to anyone for the rest of my life. If you do decide to go with Comcast, God help you.

6 years ago

star star_border star_border star_border star_border

Cooki Leal Chicago, IL

I'm highly upset with the customer service I received today. I called because I Scheduled for my wifi router to be delivered to my new apartment on the 11th of September 2020 or after my move in date and found out they delivered it on the 4th of September 2020! I dont even have access to my apartment yet and they are tell me they cant do anything about it. Horrible services

6 years ago

star star_border star_border star_border star_border

Ron Lynnwood, WA

been affected by the coronavirus got a phone call from an agent about past due bill I made arrangements to pay on Friday you guys turn the service off on Tuesday my promise to you guys I willpay the past due amount on 7/31/20You’re not holding up your end of the AgreementSpent 30 minutes on the phone talking to two different people and just got the runaround We’ve been a customer for several years as you probably well now and out of everybody Chrysler capital mortgage company everybody has worked with us except you guys

6 years ago

star star_border star_border star_border star_border

James Caldwell Goose Creek, SC

They raise prices on you without notice because your "promotional ended" and you have to call and get someone to give you the same service you just had before. Moving was a disaster. They made a new account for me, raised rates because we weren't auto enrolled in paperless billing (as we were before), and didn't let me know there was a new account number/login so we began receiving late fees.

6 years ago

star star_border star_border star_border star_border

David Levinson Albuquerque, NM

Worst experience ever!!! Bill went up due to expired promo, tried to get in touch with "customer support". Waited for call back and got cut off!!! Your phone system sucks!!! Now I can't call back without starting from the beginning!!! No way to resolve my billing issue. No way to get a real live person to help. And no, I don't accept this "covid crisis" as an excuse for your horrible service!

6 years ago

star star_border star_border star_border star_border

Lalit Patel Iselin, NJ

trying to get my tv service off from so long that I never have used and the customer support is so poor that I can connect with them every time they have said its other departments. its basically trying to make money of the customer since they don't have time to get around. very lousy services I have seen so far last time my modem was bad and they found out after they walked in my home before coven-19 and they have charged me for the home services $40. and I called them and customer support have said its late for them to give me the $40 credit

6 years ago

star star_border star_border star_border star_border

Inhappy Orlando, FL

The worst in reliability thunderstorm comcast out . I read on my nextdoor app how miserable others are with their service. Moving soon, hoping I can get another provider, anything other than comcast, it’s just crap. Customer service, sometimes can barely understand the person speaking to me. Not sure where they outsource calls, but need to be able to have quality control.

6 years ago

star star_border star_border star_border star_border

Connie Donnell Fleming Island, FL

I used to have DISH TV I was in need of a better quality wifi so I checked into Xfinity having heard how good it was. Trying to save money, I purchased the TV+wifi package. Mistake!!!. Should have kept DISH. Reasons: DISH has near 4-5 times as much memory on the DVR than xfinity. TV shows I could record and store on DISH take up the 60 mbps? on xfinity. 30 of which I pay an extra $9.99 for. So if you are considering Xfinity TV, skip it oh...biggest problem...recording conflicts if more than 4 shows at same time.

6 years ago

star star_border star_border star_border star_border

Disappointed customer Danbury, CT

Xfinity is a monopoly and they are scammers. They are the only service provider in Danbury, Ct and they take advantage of the consumer. I signed up for 2 year service and was told the price would stay the same. After a year the price increased. It is almost impossible to get technical support. I have had so many issues with this company, way to many to list.

6 years ago

star star_border star_border star_border star_border

Traciann Oneill Prospect Park, PA

I am highly unsatisfied! My mother is 73 years old and in a wheelchair with everything going on in the world they turned her services off. This is not ok. What kind of company does this. The only thing she has to do is watch tv and you took that away from her. She is on a fixed income and when you call you can't get through to anyone. Its says when you first call due to covid 19 "WE WILL NOT TURN OFF YOUR SERVICE" so why lie? They definitely turned her off.

6 years ago

star star_border star_border star_border star_border

Terrie ,

So I checked my bank account, and discovered that I was charged twice! I spent hours calling and going online to try and get a refund. IT HAS BEEN IMPOSSIBLE! I am a single mom, and we are in the middle of a world crisis and they took money I needed for food! I am so ANGRY! The only response that I have gotten is that they will credit my account! I think it’s EXTREMELY unfair that they charged me twice and there is nothing I can do about it!!!!

6 years ago

star star_border star_border star_border star_border

Alisha Presson ,

If I could leave a 0 I would I have had nothing but problems with comcast. I am a single mother to an autistic child and Im struggling through this hard time and you cut my cable and internet off causing my autistic child to not be able to do her school online or watch her educational programs and now shes having melt downs because of it..... last I heard you werent supposed to cut people off due to the covid_19 hmmm I will be speaking to somebody about this

6 years ago

star star_border star_border star_border star_border

Jim Pharris Olympia, WA

Xfinity has shut my cable tv off because I can’t ay them right now. I have been a customer with them before Comcast was Comcast. So how long is that? Well due to the virus I have been financially burdened, like many people. So now is the time xfinity/Comcast thinks a cut off of my cable tv later the right thing to do. It’s not like they aren’t going to be paid. They will! So, many other companies are letting it ride, not xfinity. So, I see AT&T is letting there accounts ride this virus pandemic out. Maybe it’s time for a change.

6 years ago

star star_border star_border star_border star_border

Lone Dego Branford, CT

the dirtiest company in the USA, i was with them for over ten years. I made one change and they automatically locked me in for two more years with out telling me. my brother moved in and wanted the cable bill under his name so I cancelled and he started it up again within 24 hours. now i have them affecting my credit trying to black-male me for 190 dollars. sent me to collections, i will file a complaint with every entity out there, i will spend the rest of my life telling everyone what dirty crooks they are

6 years ago

star star_border star_border star_border star_border

William Fowler Lynnwood, WA

I have no like for any company that rips people off. I purchased a month of Xfinity wifi there hotspot it was around $60 I never got service after many phone calls nothing was done so I went to store to be told it was a oversea company that handled that they couldnt help I had confirmation number bank statement and all never got money back or service please dont use these crooks

6 years ago

star star_border star_border star_border star_border

Michael Clee Outremont, QC

I moved today returned my equipment got new and better equipment for my new home at the Xfinity store. Went home plugged it in and it didn’t work. Called after talking with someone then left on hold for 62 minutes I got cut off. Called back and after 52 minutes got someone. They told me the store never assigned a new account number and nothing they can do. Told me I have to go back to the Xfinity store. How incompetent can a company be. Someone please explain this to me?

6 years ago

star star_border star_border star_border star_border

Charles Tatro Jenison, MI

Absolutely the WROST customer service I've ever encountered! Calling is a dreaded experience also. It takes 5 min answering computerized questions before talking to a human. THEN someone who is still in the process of learning the English language answers, making communication even more difficult. Its clear this company is all about the "bottom line". They SUCK!!

6 years ago

star star_border star_border star_border star_border

Trishana Dehaney Palm Beach Gardens, FL

The worse service I ever experienced is with Xfinity!! Caprice who is the supervisor at the Palm beach outlet store in west palm beach is very very unprofessional and offers no solution. She is the worst leader I ever came across. She is a big monster and a dumb person who does not even know how to talk to a customer. I will never do business with xfinity again. Worse experience ever.!!! Absolutely the Worst

6 years ago

star star_border star_border star_border star_border

Halle Knox Norcross, GA

Worst company ever! They have terrible customer service and has been a loan to deal with from day 1. Moving to a new state and wanted to take my service with me but its not serviceable where I am going. They are charging me $220 to end my contract knowing I have no control over moving and that they don’t service it. ATT did not do that when I broke my contract with them. Worst company!!!

6 years ago

star star_border star_border star_border star_border

Hate Comcast Salinas, CA

THIS ABSOLUTELY THE WORST AN ANTENNA WOULD BETTER!!!!!!!!!!!!!! i HAVE HAD CABLE FOR MORE THEN 40 YEARS. i HAVE A BOX AND I HAVE TO LOG IN (5 - 10 MINUTES. i'M AN ENGINEER WHO HAS DESIGNED NUMEROUS PROCESSES FOR FORTUNE 500 COMPANIES. I FIND XFINETY IS RIDICULOUS I KNOW THE ENGINEERS DID NOT INITIATE THIS STUPIDITY SO IT MUCH BE MANAGEMENT. very bad decision I cancelled in 2 days due to this joke

6 years ago

star star_border star_border star_border star_border

Fltraveler Tampa, FL

Comcast is the worst company we have dealt with! We are trying to move to a new location and after 4 phone calls they still can't get the orders correct! They have disconnected this service twice a month before it was ordered to be turned off & they have failed to set up the new service. To make matters worse the agent I just spoke to was extremely rude & obnoxious. She had zero customer service skills!

6 years ago

star star_border star_border star_border star_border

Patty Jankowski Wonder Lake, IL

I have been a customer of Xfinity for 20+ years. I have the bundle of the cable, internet, and the phone. When the promotion was going on the price was great but now after 2 years of waiting for a new promotion and paying $285+ a month I am looking elsewhere. I am not going to give up channel 9 (wgn) so essentially this is what I am paying so much for. I am very disappointed as to how Xfinity treats it’s customers of longevity.

6 years ago

star star_border star_border star_border star_border

Hilda Alvarez Homestead, FL

Giving one star just so I can give my input. If not would give them-100. They promise you the world and delivered nothing but headaches and lies, one after another. Besides the fact that now they will not give me my money until 5-7 working days . Unfortunately in Miami Florida there is a monopoly. I moved here from Texas and there we have 19 different companies to choose from. Xfinity is the worst company ever.!!!!!!

6 years ago

star star_border star_border star_border star_border

Alex Franklin, TN

They’ll increase your bill without telling you and customer service will just give you the run around. My bill went from $157 to $193. I called (online chat) to have it lowered. They told me it would go down to $162. They even sent an email. The next month, my bill was $173. Their explanation now was due to service fees. It’s very frustrating and time consuming to deal with them.

6 years ago

star star_border star_border star_border star_border

Jack Campbell Conyers, GA

We left Direct TV for Comcast based on weather issues causing interrupted service. The incredibly poor and unreliable service we had with Direct TV was head and shoulders above the trash we receive daily from COMCAST. This is the absolutely the worse unreliable non-service we have ever received. Being a paying customer in COMCAST is a testamony to my own stupidity.

6 years ago

star star_border star_border star_border star_border

Antonio Dominguez Salem, OR

If I were able I would leave a no-star review. They are the absolute worst. Their incompetence rises to an here-to-for untold level, I spent over 90 minutes over a 2 day period on the phone attempting to get a technician visit scheduled. They refused to help me with this valid request. Again, they are the worst. DO NOT DO BUSINESS WITH THEM!!!

6 years ago

star star_border star_border star_border star_border

Jeff Anderson Arlington, WA

they don't have a lower rating or I would choose that... had Comcast for 32years they never honor contracts, but you are expected to.... we moved and they did not offer services where we moved to the charged an early termination fee....that was way touch on a contract they never kept the price would randomly change every six months I will never use again

6 years ago

star star_border star_border star_border star_border

Red Denver, CO

Comcast customer service is awful. Their customer service personnel are like a bunch of circus monkeys that can only do what they are trained to do. They refuse to escalate our issues as if the engineers are some type of Demi-Gods that we are unworthy to speak to. We have been reporting an issue for over a month now and all they can do is reset the modem or look at the cables - We have a packet capture that shows where their issue is and the refuse to read it. Is that because they don't understand networking, like at all?

6 years ago

star star_border star_border star_border star_border

Debbie Brimner Beaver Falls, PA

You know for the most part I like My Comcast channels but too many to have and try to watch. I just switched my service in Dec 2019 and now it already went up another $10 onto a $200 bill. I think this company sticks and it is too bad it is the only service we can really get. As a 35 year loyal customer..I think I am an idiot to still be loyal to an unappreciative company. You guys suck and your company is full of assholes. Too bad being a good customer doesn't count for anything...you guys rob us all and you should all go to hell and enjoy it!!

6 years ago

star star_border star_border star_border star_border

dd West Palm Beach, FL

I was on the phone for 7 1/2 hours , and spoke to 5 humans to execute the following simple tasks 1. pay my bill 2. change my user name and password 3. add cable to my existing bill the reason I am writing it here is, 6 hours out of the 7 1/2 were to set up something as simple as cable. Ridiculous, tedious, frustrating and extremely unprofessional.

6 years ago

star star_border star_border star_border star_border

Steve Denver, CO

Hey Comcast, if your reading this you all are like psycho ex girlfriends. You all treat collections like freakin crackheads. Calling people 5-7 times a day 7 days a week. “Where’s my money, where’s my money.” News flash if someone has the money they pay the bill if they don’t they can’t or won’t. Calling people all day everyday doesn’t change anything. Do yourselves a favor and fire your collection dept. and when people don’t pay just take your stuff back. You all are pathetic harassing psychopaths

6 years ago

star star_border star_border star_border star_border

Franciska & William Pomerleau Mesa, AZ

This company is the meanest rottenest MOST HEARTLESS company in the world, we have been a customer for over 20 years and we had to cancel our cable with them in 11/2019 due to our son having STAGE 4 COLON & LIVER CANCER AND GIVEN ONLY A SHORT TIME TO LIVE, we begged this company to be kind because we were long standing customers and not charge us a cancellation fee but NO they charged us $180 which is ludicrousness & robbery so they put this into collections and guess what Comcast we are still not going to pay it . Your company deserves to burn to the ground .

6 years ago

star star_border star_border star_border star_border

Not happy Wauconda, IL

I would rate this 0/5 stars but that’s not possible. As much as I love the Xfinity platform, the service is absolutely terrible. We disconnected our Xfinity account less than 1 day after signing up and now, 1 month later, we have yet to receive our refund, yet we are still being charged $20 for the month with no explanation... we keep calling and they keep giving us ticket numbers but no actually helping. The ONLY time Xfinity is helpful is when you initially sign up, but never anytime after.

6 years ago

star star_border star_border star_border star_border

Deziray Naugatuck, CT

This is the absolute worst company ever. I turned off my service at a center returning my equipment and was told I had a $36 credit. Today I was charged over $100. I called in to find out why and the very unhelpful customer service tells me this is for a disconnection fee. It is unbelievable that this company is allowed to Rob people. I will never ever use their service again and will NOT recommend it to anyone else. I spent more time without service than with it when I was a customer and I hope they go bankrupt.

6 years ago

star star_border star_border star_border star_border

Elizabeth Jones

I would tell everyone if you are thinking about Xfinity, DON'T!!! They have got to be the most ignorant people I have ever delt with in my entire life! They lie to you from the beginning! They say your bill will be one price and then charge WAY more than quoted and when you call all they have to say is I'm sorry, I'm sorry, I can't help that YOU misunderstood our lies! Then when you cancel they try to charge you $1000+ for equipment they want YOU to disconnect and return, at your expense of course. Horrible experience 😡 the only reason I gave one star is because I couldn't leave a zero!

6 years ago

star star_border star_border star_border star_border

Albert North Vernon, IN

Gave up DirecTV and thought just cause we had internet with them and thought they had great TV but was we wrong.If you watch Monday night football you might want to get you a $20 antenna from Walmart because they only play it in low resolution witch will drive you nuts watching it. Now the Andy Griffith show or maybe even Bonanza western would be ok but not the NFL what are they thinking? Glad they have a 30 day cancellation because Im not paying $150 to watch 90's quality tv Im just not.

6 years ago

star star_border star_border star_border star_border

Lamont Melrose, MA

Very displeased. I had a situation where I had a family emergency and had to leave town. I shut off my cable. Bill was paid. I still had the equipment and was receiving notices to return the equipment or pay $272. So, I finally turned in the equipment and was told I was all set. A few months later the amt. $272 was on my credit as outstanding. I of course disputed it. It came back as a valid debt. I call comcast and they claim there is no record of me returning the equipment. And now my credit score is affected because of a comcast error.

6 years ago

star star_border star_border star_border star_border

Rando Dakota, IL

I moved two and a half months ago and I'm unable to get service where I live now. They were supposed to send me a refund for $58 6 weeks ago but I have yet to receive it and every time I call customer service they can't understand what I'm saying because their English sucks! The last time I spoke with them they said they refunded it to me on account that they supposedly had of mine but yet I have no account ending in those four numbers. Now they just hang up on me. STAY AWAY FROM XFINITY! THEY HAVE NO CUSTOMER SERVICE!

6 years ago

star star_border star_border star_border star_border

Jessie Swafford

Xfinity sales agent called to scam me into signing another 2 year contract. The agent said my rate was going up on 12/1/19 because my current contract did not include internet. This was no accident it doesn't take rocket science to read my current contract is a bundle. The agent wasn't trying to save me money he was trying to make a sale. I just emailed the owner Tom K to give him a piece of my mind.

6 years ago

star star_border star_border star_border star_border

Jeff Citrus Heights, CA

WORST COMPANY IVE EVER DEALT WITH. NO 24 hour support, took 2 hours to sign me up due to their “system” crashing 5x then received faulty equipment and was told it would be over a week until a technician could fix problem. Returning equipment in the morning and literally signing up with anyone who has 24 hour customer service and modems and routers that work without tacking on “modem rental fees” and $30 worth of other taxes and fees. What a joke of a company.

6 years ago

star star_border star_border star_border star_border

Rebecca Indianapolis, IN

When u ha e something waived u shouldn’t still be paying for it well They waived a charged but was still charging me for it every time I called it was something different so at the end of the day I needed up wit a 900 dollars bill bc they couldn’t get it right... they need to train there employees better and have them all on the same page bc it’s something different everytime I call in so needless to say I canceled all my service with them bc how do u waive something but still try an charge you for it smh

6 years ago

star star_border star_border star_border star_border

McKenzie Miller Polo, IL

Worst customer service ever. We experienced nothing but issues with them. They have overcharged us tremendously and when told we had a credit coming we were not given it and told they weren't wrong when we have emails from them saying we would be getting a credit. They blatantly ignored numerous emails and phone calls. They need to be reported to the better business bureau.

6 years ago

star star_border star_border star_border star_border

Bree Princeton, MA

Xfinity is too expensive and has hidden charges. We moved and had to terminate our service as it was non-transferable to our new location. I was told we could cancel at any time but no one mentioned the $100 fee for canceling “early”, despite not having a choice in the matter. Better off with a smart TV and paying for the apps you want, rather than paying for an over priced package with a bunch of channels you won’t watch.

6 years ago

star star_border star_border star_border star_border

Sandy Huntsville, AL

I just want people to be aware of the bull comcast will tell you to sell you stuff. If you are renting from an apartment and the cable is included and you decide to add internet and you asked them is the cable seperate from the internet and they say yes please im begging you to not believe them. If for some reason you can't afford it no more they will cut everything off. A sucky business if you ask me .i will never suggest this company to no one .

6 years ago

star star_border star_border star_border star_border

Lady Tampa, FL

I am very displeased with their customer service. I asked for a simple 2 sentence email stating that we have never missed a payment and were never late. They wouldn't do it. Now I have to pay $185 deposit for utilities. Had they written the letter the utility company would have waived the fee. They were the only utility we had since our apartment included all other utilities in the rent. When I think of all the money we spent on Comcast the past 5 years and they couldn't even help.

6 years ago

star star_border star_border star_border star_border

Zana Morris Hanover, PA

If I could leave a lower review I would. They have sent over 6 techs out to my home to fix issues and still can’t seem to get my service working continuously. I am on the phone with them more than my boyfriend. They also refuse to discount my account on a reoccurring basis. They would only credit my account for issues they were notified about. Absolute trash.

6 years ago