Name: Sixt Rent A Car
Rating: 1.4

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Jose Perez Victorville, CA

Rented a car and when I returned it it had (not from me) a very VERY little scratch. Their lack of response to Allianz (had the car covered by them) so they could get paid has been terrible and will never ever rent from Sixt again. I'm a frequent traveler (Platinum in Delta and so forth) so I do rent a lots of cars. Called many times Sixt's claims department and had never the calls answered. One time I waited over 2hrs and finally hanged up. DON'T RENT FROM SIXT!!!!!!!!!!!!

7 years ago

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Adam King

Absolute RIP-off merchants. I hired a car, checked it over and pointed out some things they didn't have. Fine. But when I returned it they pointed out some scratches on the roof! Who checks the roof!? Categotically I did not scratch the roof, I parked in an underground carpark, never put a bag on there or anything. It's terrible behaviour to go over it with a fine tooth comb AFTER but even have the major scratches that I picked up on before. Shouldn't be legal.

7 years ago

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John Smith Beverly Hills, CA

Horrible customer service. You are likely to get scammed on exaggerated repair costs with minor cosmetic damages. Do not trust this company. Small rim scratches. They will be charging you for an entire new rim and then not even replace the rim with the small amount of damage in question. Ask Rob F. He actually just did a video on this very subject. You can find it on YouTube on the superspeedersRob channel. Go check it out.

7 years ago

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James

This is the worst rental experience I have ever had. I made an on-line reservation for Dublin, when I showed up at the airport they would not give me a car. Now I cannot get a refund. They fob me off to the Dublin office, which sends me to the USA email. Customer service either gives me the Dublin email or promises me a follow up email that never arrives. Avoid these people like the plague!

7 years ago

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Richard Ford

booked through hotwire hired the car at Paris Airport. Firstly the car I booked was not available so I had to pay 5 euros more a day than I got quoted. Second I had a 92 euro charge for location nearly the cost of my car hire, ive tried to contact Sixt but they haven't replied. will not be using them ever again.

7 years ago

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Maria

We returned the car we rented and forgot a hand bag in the car, we came back 10 minutes later and when we got the bag back all the money that was inside was gone. Somebody took the money and no one would give us explanation, the manager who talked to us couldn’t give any explanation, he only advised us to call the police. So here we are, on our last day in Miami with no money left because somebody from Sixt rental car company stole the money we had left. Never again

7 years ago

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Ron R Phoenix, AZ

The worst rental car ever. Read the reviews , they scam everyone by not having you check the car over before you leave and then claiming damage that you caused when you return the car, that you did not cause. Never giving you the same car you signed up for and treating their customers like crap!

7 years ago

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MD Maur

There are many car rental options, and this is the last one I'd recommend. Not only will you never hear from an agent by phone, no matter the concern, but any responses take weeks by email. Any company that states they are transparent and value customers but refuse to talk to you, is clearly not. I was not properly informed that I was going to be charged $300+ more after the initial $400 reservation. All I wanted was a child's car seat at pickup, got a dirty booster that was laying on the floor, and somehow that's hundreds more.

7 years ago

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Brandy Dallas, TX

First of all, I rented with Sixt in California and it was a breeze! Now lets talk about the confirmation in DALLAS! Horrible! Horrible the CS rep Janova was VERY RUDE first she answers and then hangs up on me, then when I called back to state my issue she was talking over me JUST RUDE! Told me the van was not avbl on my days but didn't offer a different solution. If I could give - stars I would! I will NEVER EVER rent with them again!

7 years ago

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Adrian

Tried to book Sixt Seattle car rental online - error message - emailed customer service - no worries just send reservations team email with your requirements - done - reservations team - you need to go back to customer service - now one week on from original website enquiry - "One of our dedicated Sixt agents will be getting back to you pretty quickly, just like our quick cars!" doh?

7 years ago

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BGPI

Only giving it one star as can't post a review otherwise - it would be zero if I could!!!! You might think you're getting a good deal but it's not a Ryanair recommended partner for nothing. Got hit with a charge for damage that had nothing to do with me. Naively thought when the guy at returns said "no need to review the car" he was a genuine fella.....but nope! Set up and taken advantage of. Use anyone else apart from these p......eople. 'nuff said!

7 years ago

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Janet Cornelius, OR

I am just now seeing the reviews of Sixt Rent a Car. Had I found these reviews prior to my online arrangements I would never have done business with them. The restricted area unlimited mileage wasn't stated in my reservation and was an unexpected exorbitant charge. But I had a hero at the desk ! I am 71 and not very savy on the computer. Alfredo went out of his way to help me. He was patient and very helpful. So 5+ stars for Alfredo but Sixt policies and business practices definitely -1. All the best Alfredo !!

7 years ago

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gpm Spring, TX

This company will overwhelm you with excitement upgrading you to a luxury car without additional charge. MAKE SURE YOU CHECK YOUR RENTAL CAR FOR ANY BLEMISHES, SCRATCHES, DENTS, ETC AND TAKE PICTURES. They will come back and charge you later on. They gave me a Jaguar XJ for a day last August, 2018 and later emailed me about a scratch found on one of the corners. My fault was I didn't go over the car at the office, so it came back and haunted me. Lesson learned. I do not recommend this company.

7 years ago

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Michael

Sixt Rental Cars will perform random mechanical checks. If they find any hidden problem, you'll be charged for the repair, even if you didn't cause it. For example, if a clutch is worn due to a previous driver but the problem only becomes apparent during your rental, they will charge you for it. In Madeira, they charged me €4142 to replace a part worn clutch which drive perfectly normally.

7 years ago

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G. Connectal Honolulu, HI

Rented a vehicle at Denver and declined the additional $59.00 a day insurance since I am covered under my own policy. 2 days after the return of the vehicle I received the receipt and they still charged me the $59.00 a day. I sent an email to there customer service and no reply. I will have to dispute the charge through my credit card company. Stay away from this shady business.

7 years ago

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Neil Joseph Houston

Do not be fooled by their low prices, the hidden fees and lack of transparency will triple your price and that is before they try to gouge you on pre existing damages and fueling fees long after you have left and brought the car back to defend yourself. Save yourself the trouble and rent with dollar thrify or enterprise , or the crack dealer on the corner.

7 years ago

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john Des Plaines, IL

I rented a car from Sixt in Croatia. I had booked it through Expedia. They refused to honor the car category I had booked, offered me a car that could not accommodate 2 suitcases, essentially coercing me to pay extra and get a bigger car. It's a terrible company with unresponsive customer service. Stay away from them. You will pay more because of their deceptive practices

7 years ago

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Pam Bridgeton, MO

The worst car rental ever! Our car broke down while on our once in a life time Hawaii vacation, we had to walk over a mile to get back to our place when we were on our way to a luau that we missed and paid over 450 dollars for. To get a replacement took over 4 hours. Customer service was the worst, no one will give you the main customer service number and no one will ever call you back, everything is by email. This was by far the worst company ever, I will never use them again and would never recommend to anyone!

7 years ago

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Ali Tupelo, MS

Customer satisfaction is 0, walk in to rent a vehicle at the airport because my plans changed at the last minute, the employee was so rude, over charged me, called and talked to a supervisor, put me on hold for a few minutes and all what he did apologized, they called me back next day and left a voice message that the employee was acting like that because I walked in!!!

7 years ago

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Amy Robinson Coatesville, PA

If I could give them zero stars I would. PLEASE do not waste the time. Do not even try to rent with them. It will only make you frustrated and waste your time. We were promised a vehicle for 8 people. Arrived at the airport. Of course not only our vehicle was not there, they had zero to rent us. This at 11pm at night. After I called them several times even the day we arriving to confirm it was there. GO TO ANYONE ELSE NOT HERE!

7 years ago

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Neo Massillon, OH

Paid in full in advance to receive best price on SUV. A few weeks later they moved me to a smaller SUV. When I asked for a refund they said no refund. So I'm stuck with a smaller SUV that I didn't agree on renting. Lol dirty business practice. Will never use or recommend sixt. I will be filling a, complaint with the Better Business Bureau. Costumer deception is wrong.

7 years ago

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Carl

NEVER NEVER Rent from this company. They are thieves. They manipulate you by offering what appeas to be a standrda rental agreement. BUY, upon return of the vehicle, no one is there to review the vehicle with you. However, days later, you get a bill in your email for damages to the vehicle that were not caused by you. Since you signed the agreement, you must pay for any damages they identify even after you turned in the vehicle.

7 years ago

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MSoler Orlando, FL

The worst company ever!!! I booked my rental back in January for a trip on March (last week to Puerto Rico) and they called me less that 24 hours before my flight to tell me that they overbooked and I won't be able to have a car. Not saying that my flight arrived at 1:00 am and at that time is really hard to find a rental and with that short time notice no other company had cars available. They give me a lot of excuses and lies that ends in nothing. No professionalism, no ethics and poor customer service. DO NOT USE THIS COMPANY!!!!!

7 years ago

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Jason Erie, PA

After booking a flight with a rental I was told the day of pick up that there would be an additional charge for the rental car which I wasn't told about before. After dropping off the car if there was no problems and then all of a sudden two weeks later I get this random charge for a couple hundred dollars will never use this company again and do not recommend it to anyone.

7 years ago

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Alex S

This company is slimy. We rented a car back in September for our trip and had a large credit card charge from them in December randomly without warning, communication, or reason. This is dispute and invoice showing the clear charge amount and the car assessment on drop off showing no damage!! When buying insurance through Expedia, they said they do not accept it and they will need a 2k pre-authorization unless you buy thier insurance. Do not trust this company they will milk as much money as they can out of your credit card.

7 years ago

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Ryan Adlao Tacoma, WA

Beware I rented a car in Orlando with Sixt thru Expedia package including the insurance but they still insisted to have me get their roadside assistance even though we have AAA membership roadside assistance my first quote was $99 for 5 days upon signing the contract after returning the vehicle they charged me for six days. Asked and emailed the customer service center and only got the “I’m sorry we can’t get the charge out” letter. I wouldn’t recommend this company with their shady business

7 years ago

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SERGIO LOPEZ

BEING A SIXT EXPRESS MEMBER ,I WAS UNDER THE IMPRESSION THAT I WOULD BE TREATED DIFFERENTLY NO WAY I HAVE RENTED ON 4 DIFFERENT Occasions w/o GETING THE CAR TYPE DESPITE HAVING EMAILS OFFERS FOR THESE CARS RENTED MERCEDES IN DALLAS NEVER AVAILABLE ALWAYS GOT THE VOLVO!! MANY PROBLEMS WITH STAFF.NOT RECOMENDED.

8 years ago

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Mark Troxel Provo, UT

I have only found Sixt to be in one of the airport that I travel to. I use them when they have the best deal on car rental sites. The cars are good quality and in good shape. I have rented Cadillac's from them. It helped me realize that I would never want to own a Cadillac ATS, or a convertible.

5 years ago Edited September 14, 2021

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John Bergantino Woodstock, GA

I picked up the car at Newark Airport with a 1/4 tank of fuel and returned it with over a 1/2 a tank of fuel. I even snapped a photo when I picked up the car. They still charged me $71.44 for fuel. Tried to contact their customer support and still now response back. Stay farm far away from this rental company.

4 years ago

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T Richard Seattle, WA

Granted these are nice cars, but this is the only rental company that charges a substantial penalty for canceling your reservation. Travel plans change - for both business and personal reasons. Simply put, don't use this company unless you want to risk a substantial penalty for canceling your reservation.

4 years ago

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Rajeev Gupta San Ramon, CA

Very bad experience dealing with customer service. In an unfortunate event (outside of customer control) when airlines cancelled all flights, SixT customer service told me to send email to request cancellation and later told me that I didn't cancel before the car pickup time!!

4 years ago

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jeff stiemsma Henderson, NV

Terrible rental company. My rental car for 2 days cost $908.96. I cannot recommend a company who's business plan includes price gouging. After paying $819.20 I was charged another $119.31. I will not put myself in this position again. BEWARE!!!

4 years ago

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michael Dunne Littleton, CO

I returned my vehicle 6 days earlier than I contracted for and Sixt refused to give me any refund at all. I can maybe understand charging me for half (3 days) of the early return span, but not all six days. I will never use this car rental company again.

4 years ago

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Alison Van Horn Washington, DC

Sixt is a total scam. It makes its money by cheating customers in every possible way. Do not ever give them your credit card number because they will charge hundreds of dollars in exchange for nothing and claim it is their policy. Sixt should be shut down.

4 years ago

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Boris Shapiro Greentown, PA

I rented a car in Portugal. 1st car had a broken bumper. By the time they replaced it, I was out of time for inspection. I bought a full coverage insurance from SIXT website. On the day of return SIXT employee created a fake checklist of damages to defraud insurance company. Now I have to process a claim for the fake reports

5 years ago

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Cynthia Louise Adkins Checotah, OK

They expect people with COVID-19 to travel, potentially infecting others, to pickup rental vehicles they pre-paid for or to pay their standard cancellation fee. While that might be legal, it is extremely unethical. If you do not like doing business with morally bankrupt companies, stay far away from them.

5 years ago

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Daniela Wesley Chapel, FL

Sixt in Europe is a legal scam. DO NOT RENT a car from this company for any reason. You will be charged mystery amounts with zero explanation. You will not be able to cancel or even ADD DAYS to your booking without them taking full advantage of you. This is sadly an incredibly shady and deceitful company. Spend your money somewhere else.

5 years ago

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Riashi, Diane Saint Clair Shores, MI

Do not rent from the company Only phone service they have is for rental. All other communication must be done by email. If you call the phone call goes dead. They added extra charges on my bill I've been waiting a month to hear back from them.

5 years ago

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Jennifer Thompson Moultonborough, NH

Horrifying. They claim I damaged the car with a scratch, which I did not and they cannot prove it was me, yet they are harassing me for hundreds of dollars. They are scammers and frauds and should be put out of business. I did not even want to give one star.

5 years ago

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Crystal Richards Lake Orion, MI

Horrible company! Charging me months later for damage to vehicle that did not occur while I rented it. I contested and heard nothing for months. When I reached out, they said there is nothing to be done, despite having no proof the damage occurred while I had the vehicle, and they they were taking me to collections. Do not use!

5 years ago

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Hon Jung Willoughby, OH

When I pick up my rental car already have some damage in the front and back. I am not smart enough to take to them or take a picture. After I return the car they claim for me I make that damage is so unbelievable the company will do that.

5 years ago

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Robert Petersen

Accidentally booked a rental at the wrong airport. Wouldn’t modify and told me I’d have to pay a 50% cancellation fee even though I tried canceling within 10 minutes of the error. No ability to make phone contact with a human, just some automated email. Horrible company

5 years ago

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Brook Elizabethtown, KY

Car was fine rental was easy but they billed us twice. Customer service is terrible. Unable to contact people, customer service phone numbers do not work and if you finally get to someone they say their lines are down and must resolve via website. Horrible customer service.

5 years ago

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Frank Neal Dayton, OH

Absolutely the worst experience we’ve ever had with a company. We were charged by sixt for two rental cars and only rented one. We’ve been trying to get our refund back for a car we did not rent for over a month with no success. We have had the run around from every single person we talk to. Would not recommend this company to my worst enemy.

5 years ago

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Joshua McAfee ,

Terrible experience. Didn’t have the Mercedes I booked and paid for so they gave me a jeep for the same cost. Seriously. Then it broke down the next day and they wouldn’t come out to fix it because they said I didn’t have roadside assistance and hung up on me. Do not ever rent here..

5 years ago

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Jeffrey Morris Wayne, PA

If I could give 0 stars I would. Had prepaid rental reservation for April that I could not do because of pandemic travel restrictions. Would not work with me at all to cancel reservation or reimburse me, and now I am out >$700 for a trip I never did. Will never use them again.

6 years ago

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Manuel Toronto, ON

I usually rent from Sixt or Hertz. We had a European trip planed and we had prepaid Sixt and hertz for our rental cars in different countries. Hertz reimbursed me 100% due to Covid19 and Sixt couldn’t care less that I was a loyal customer and didn’t reimburse me. Guess from now on it will be always Hertz, even if I have to pay double.

6 years ago

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LLM1965Canada Windsor, ON

SIXT car rental is horrible. I prepaid for a car in Phoenix in May. I’m Canadian. Border is closed. Covid19 pandemic. Can’t cancel without hefty penalty. Pissed I prepaid. SIXT is horrible and I will never book them again. I will shout from the rooftops, AVOID SIXT!

6 years ago

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CWN 175 Chelsea, MI

I made a reservation for a van to take the family on a spring break trip. I am a firefighter and my brother is a Police Officer. Due to Covid-19 we have been ordered to stay in the State and CANNOT travel. Sixt REFUSES to refund us for the rental. Horrible company.

6 years ago

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DarGaff Glen Cove, NY

We rented a car in Florence. Returning the car was a nightmare-no signs to do so or people to ask. We received 5 tickets for driving in TLZ roads EVEN though we followed the GPS exclusively. Fees for each ticket is approx. $40 each. We asked for some consideration and just get more emails demanding the money.

6 years ago