Sixt Rent A Car
1.4
3.0
Overall Score
Author: Kaitlyn Short
LAST UPDATED: April 18th, 2022
SIXT started out with three locations and grew into an international company with locations throughout the United States. Currently, the company is present in 105 countries across the globe with over 2,000 branch locations. SIXT purchases more than 200,000 vehicles annually and owns the world's largest fleet of premium German cars.
The Good
- Vehicle Types
- Price Range
- Toll Prepay Option
- Online Check-In
Vehicle Types
The SIXT vehicle fleet hosts models from German favorites like BMW, Mercedes-Benz, and Audi. Vehicle types include:
- Convertibles
- Luxury cars
- Minivans
- SUVs
- Passenger vans
Price Range
SIXT offers vehicles ranging in average prices in the car rental industry. While the prices are not necessarily low, SIXT's car selection is of a higher quality than many economy budget car rentals. The car make and models are newer and more modern so if that is important to you then the average cost is more than worth paying. Regardless of the price listed for a car, though, SIXT boasts a Best Price Guarantee.
Toll Prepay Option
A very convenient feature is the ability to order toll passes through the company's website. Having a toll pass makes your commute easier when you travel. This comes as part of the online check-in.
Online Check-In
You can check in your car from SIXT's website instead of the rental counter using one of two options: the online check-in portal via the website or the on-site terminal. After you sign in and check in with your reservation number, you go to SIXT's express counter and swap your signature for the car keys. For the terminal option, follow these steps:
- Insert your Sixt Express Card or credit card into the terminal.
- The terminal detects your card automatically and shows you the reservation. You also have the option of booking extras at this point, such as winter tires.
- Select your car out of three vehicle options.
- Confirm the booking details and print your rental agreement.
- Open the safe and take the vehicle keys.
This makes checking in easy and fast and eliminates the issue of long lines that you get with other car rental companies.
The Bad
- Limited U.S. Availability
- No Instant Return
- No On-Site Fuel Discount
Limited U.S. Availability
SIXT has rental car locations in 15 states, so your options are limited in the United States. Sixt has rental counters at some major airports throughout North America, but not as many as some competitors. For instance, most rental companies have counters at JFK, LaGuardia, or Newark airports in the New York City area and SIXT does not. On the plus side, SIXT is worldwide, so it is likely to cover your international travel needs.
No Instant Return
SIXT lacks an instant return option where you can leave the car with the keys inside. You must return the vehicle to a rental office (or other identified location) on the date and time specified in your rental agreement.
No On-Site Fuel Discount
SIXT does not offer discounts for fueling your vehicle on-site. If a customer returns the car low on gas, SIXT charges a $50 fee.
The Bottom Line
If you're itching to try out a new or luxury car, look no further than SIXT. With quick check-in, no hidden costs, and free cancellation, SIXT is all about convenience. However, the company is not readily available throughout North America, especially in smaller states and cities.
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Anne Kavanagh Reading, PA
We rented a car from Payless . Got stuck in the side of the road with 2 flat tires! No response from our rental company!!!
A sixty roadside assistance car was passing and not only stopped but tried to put air in the tires. When that did not work they gave me a ride to Payless to see if they would help. In the meantime they took off the tires took them somewhere and repaired them!!!! They put them back on and got us on our way !!! No charge!!!! Amazing group of 3 men!! This happened 2/18/22 about 1:30pm. Thank you thank you thank you!!
Will NEVER use another company except sixt again!!!
Signed
A very appreciative stranded tourist!!!
4 years ago
Michael Jaffe Delray Beach, FL
Rented a Toyota Yaris at Ben-Gurion Airport (TLV) in Tel Aviv for two weeks, arranged through Expedia. The handover was smooth and quick, even during prime tourist season. The staff was extremely friendly and efficient.
The vehicle had 1400 km on it, so it was practically new and in pristine condition. No issues with the car.
Car return was also quick, very friendly staff.
A year earlier, I had used SixT at Reykjavik, and the pickup experience was not nearly as good. There seem to be a number of factors influencing the experience, but, for the most part, SixT seems to be a good discount option.
7 years ago
Maureen E. Serge
I was so surprised to see the negative reviews for Sixt. I have been renting cars from Sixt for approximately 2 years and have never had a problem, and the customer service was fantastic. Besides their prices being the best in town, I always receive fast courtesy service from the counter people. Granted, I only rent when I am in Las Vegas, but I am there 3 or 4 times a year and use Sixt all the time. I tried the rest of the car rentals and they are expensive and never had the car that I originally reserved. BRAVO to Sixt. To all the new customers, don't be swayed by someone else's negativity.
7 years ago
jeff goldberg
Just finished renting a Chevy Blazer at the Fort Lauderdale airport. From start to finish the service and the car were excellent. The gentleman who checked us in was helpful and professional and walked us to the location where we could pick up our car. Upon the return, the young lady who looked after us was very pleasant and helpful. This was my 2nd time renting from Sixt. It's price was competitive. I will certainly use it again.
4 years ago
Helen Casserly Rochester, NY
Vikram, Khalid & Nick at (BHX) Birmingham Airport Sixt rental car provided me with EXCEPTIONAL service. My family was in crisis & my original contract with the Heathrow Airport office was misinterpreted & no longer served my needs. I arrived in an extremely distressed state, but was treated with so much empathy & compassion. They made me feel that no problem was insurmountable. I applaud Vikram, Khalid & Nick, they have ensured my loyalty to Sixt.
~ Helen Casserly ~
6 years ago
Tommie L Dallas, GA
They have nice new cars and the staff is friendly and professional. It’s the least stressful rental or travel arrangement I have ever had to deal with. Actually with the miles I drive for work me renting a car from them is cheaper then buying a new one and paying a big insurance bill and maintenance. Brittany B has been especially efficient and always brought me a fresh new car out within minutes. She is definitely is off the charts when it comes to customer service.
7 years ago
Robert Walker Boerne, TX
I booked a car rental with Sixt at the Phoenix Sky Harbor airport in advance of a vacation to Scottsdale. Upon arrival at the airport we realized we had too many bags (bulky golf clubs) to easily access the rental shuttle and thus I left my wife with most bags at the terminal while I took golf clubs and took the shuttle to the rental center and then drove back to pick up my wife. Unfortunately, I left the copy of my rental agreement in a bag with my wife but the agent was able to pull it up on his computer. I remembered ballpark numbers regarding the rental with the base price of $315 and taxes and fees taking the total up to just over $450. The car I had reserved was a Mercedes Gla or equivalent. While the agent did not specifically say there were none of that category available, he asked what type car I wanted. I said I didn't have a specific vehicle in mind and to be honest could not remember exactly what Mercedes model was listed and shown on my reservation. He turned the computer monitor around for me to see and first pulled up a Volvo station wagon to which I showed no interest. He then pulled up a Mercedes E300 and asked if that was ok and I said yes, it would. He did not make it clear it would be an upgrade and thus more expensive. He mentioned I had booked a base rate of $315 (plus change) and then said he could give me a first time renter's discount and AAA discount which yielded a rate of $216 plus tax and fees. It was not explained to me this was in addition to the amount of my reservation. The contract I eventually got a copy of did list it as an upgrade choice with the new charges as additional charges. However, there was nothing provided in print or shown to me on a monitor that included that information. All I saw on the little electronic pad that I signed on was a line for my signature.
Now, I know it is my responsibility to be aware of what I am signing whether the electronic pad on which I am signing is displaying all the details or not. I did not know I could scroll back on the pad to see all the other information but I don't know that I would have even had I known, based on what I thought I understood from the way presented by the agent. Perhaps in the back of my mind I was rushed to get back and pick up my wife and bags and was not as attentive as I should have been. I do not think the agent was trying to take advantage of me or screw me. He was a very nice man and I would gladly deal with him again. Even if he never mentioned everything was additional charges, I should have inquired and read in detail what I was signing.
Once I realized the total charges was almost $750 instead of just over $450, I was very disappointed.
I contacted Sixt customer service and presented the information I have detailed here and after a brief investigation on their end got back to me. They did not want to have a very unhappy first time customer and made a one time exception as a good will gesture and credited me the additional charges.
When I first made my reservation online, I was impressed with Sixt competitive rates although they deal with a higher class vehicles. I will definitely rent with them again, but I will also do my due diligence to make sure I fully understand every aspect of the rental and the associated costs.
I highly recommend Sixt due to their excellent customer service, and their higher class vehicles at reasonable rates.
7 years ago
Charmaine Aberdeen
It was my birthday weekend and the company I rented from called and disappointed me I searched around and got a car from Sixt when I got there I was treated so well by Precious at the JFK branch I will definitely be using your company again 👍💥💕
4 years ago
Jane DOE Port Charlotte, FL
Just finished renting a Mini Cooper at the Tampa airport location. From start to finish the service and the car were excellent. Carl checked us in and was helpful. He was also very friendly, informative and professional. I highly recommend renting a car from this car rental.
4 years ago
Robert Jones Brooklyn, NY
Sixt always goes above and beyond to accommodate me with my car rental needs, this is the second time they upgraded my car without changing me anything extra, I’ve been renting cars from sixt for a few years now and i love doing business with them, will definitely continue to use sixt rental A+++++
4 years ago
Tim Bellefonte, PA
Lots of people on here saying bad things so I'm going to start with the good then explain the bad and why I only gave 3 stars.
I rented and prepaid $265 ($38 a day after taxes etc.) in March for their Mercedes E Class or similar level of rental for 1 week in September (6 Months advance notice) for my vacation in Tampa Florida, their online process was easy, filled out all required info. declined all insurances at booking. When I arrived they did not have the level I booked so offered me an upgrade (more on this later) what I drove off the lot with was a BMW X5 4.0, with all the trimmings, the car was wonderful, it ran flawlessly for the whole week, it was clean, comfortable, and well looked after, there was some minor dings and things which were already listed on the paperwork as being present, we photographed that damage anyway to be safe. After a faultless wee riding around in a very nice car, The return process in Tampa was simple, pull into the return line, leave the keys inside the car, Person comes over, checks over for any new damage, level of gas in tank etc, Good to go. Swift and easy return no issue.
So now the bad. what upset me. So after I gave them 6 months notice of me wanting a Mercedes E class or similar, they did not have one, the guy at the counter was very nice, friendly, polite, well spoken. "Very sorry sir we don't have that class on the lot right now so I can offer you an upgrade to a BMW X5, would that be ok?" "sure that would be fine, thankyou" So o.k. on we go through the process, he verifies my ID, asks if we want insurance etc etc regular check out process. Until almost the last part of the rental agreement process where he's going over the charges, and gets to a $30 a day upgrade fee.....I stop him right there and protest that, it's not my fault you didn't have my car, so Why are you trying to charge me almost the same again for the car, He tried to con me off saying it was standard for upgrade, I continued to protest, if i go to enterprise and they don't have my car, they upgrade for free. He calls his manager on the phone "they don't want to pay for the upgrade" he comes back to me, would $20 a day be o.k.?, I refuse again, he goes back to the manager as he's talking with the manager I look up the rental cost difference on their app, between the Merc and the BMW, it's a $13 a day difference to book it on their app right there. I show him that and as I'm tired and just want to get to my hotel to lay down for a bit I agree that $13 a day would be fine. He confirms with his manager, hangs up and rewrites the bill, shows me the $100 total extra charge, I sign and off we go.
This is why they get 3 stars not 5 from me. If you don't have a car and offer an upgrade, that upgrade should be free. I could understand you arguing if I book the car the day before or something but I gave you 6 months notice of my rental so any failure to provide is your fault not mine. This Company was great except for that. I would rent again but I'll probably just buy from the counter when I get there instead of prepaying and being upset. It's a little more expensive to pay on the day but the few $ extra would be worth it to avoid the "Forced Up sell"
7 years ago
Helmut
Visiting UK from Aus, I needed to hire a car from Manchester to London. After reading reviews was put off Sixt at first. But Avis was going to cost about twice as much (rental car prices in UK are ridiculous compared to Aus) so thought I'd give it a go. The staff were well-presented, friendly and helpful. Without being asked, the guy walked me to my car and showed me the features. This has never happened to me with car rental before. Drop off and billing were fine.
7 years ago
Ben Proto
I write this because of overall experience. The company actually gave me a car that was more expensive and charged me extra. BUT when I returned they gave me a full refund. They were pleasant and helpful. I would definitely use again.
7 years ago
Allen Bronson Idaho Falls, ID
They were quick to check in and get a car. It was an easy process. The employee was friendly and helpful.
It was harder and more time consuming to check the car back in. I had to wait 20 or 30 minutes just for the employee to get to me and then he took another 15 minutes or so to go through the process of checking the car back in. The check in was frustrating. The car performed well, it was clean and comfortable.
8 years ago
Edgar Cooper Naples, FL
Dan and Morgan at RSW provided great customer service helping us with a replacement vehicle after we lost our car keys. They were very professional and couldn't have been nicer!
4 years ago
Marco Castro Phoenix, AZ
Customer care took care of a cancellation we had and after some discussion refunded us the full amount. We need more companies like this I will be back for future rentals. DrC
4 years ago Edited November 19, 2021
S. Smith Tampa, FL
Great costumer service, friendly and helpful gentleman. Helped to solve problems.
For example, Upgraded me for free with a navigation (GPS) option that I realized then that I needed and did not have in the previous booked car.
5 years ago
Aimee Zavala Greenville, NC
I entered my pick up location to be Denver airport the website made reservations at two different Denver locations. I only put my credit card in one time but I had two reservations according to the company. They do not have a working number for the company to get help for any issue that might arise. They did have a number posted on the door of location because doors were locked. Two different company employees told me lies about me making two reservations for same city 1 minute apart. When I did take the train to pick up my car for the only reservation number I had been given I had my daughter record the conversation. This made Ibedt the supervisor of the Denver train station location (Union) upset. She tried to tell me it was illegal. However all business are public places and CO is a one party consent state. I told her why I was doing it because they have no corporate number and no one has taken care of a mistake there website made within 7 days. I have all the information I need to refute this charge with my credit card company thanks to my recording. If you deal with this company be prepared for some extra work.
5 years ago
john b Niagara Falls, NY
As far as the location of the SIXT office, staff, service and the type of vehicle I received, I was pleased. The staff was knowledgable and rather friendly. The office was attached to the Panorama Hotel in Zagreb, Croatia which provided convenience. What I have an issue with is how I was billed. I reserved a vehicle online and prepaid the vehicle. When it came time to return the vehicle, I noticed a rental days charge and extra days. I added a collision damage waiver, minimum excess and roadside protection which was added. The thing is I felt I was charged twice for the rental car. The prepaid cost (338.68€) and the daily cost (182.94€). Another rip-off was the prepaid fuel at 63.25€. I did not have to leave a full tank but it does not cost 63.25€ to fill a Jeep Compass. With all the taxes added, the vehicle went from $40 CDN a day to $120 a day CDN. Never again will I rent from SIXT.
7 years ago
laura o Sayreville, NJ
Just be informed that if you dont take out extra insurance and you get a flat tire you will have to pay for it. I called the service number and was asked if someone could change the tire(thank god for my son being with me or that probably would have been another charge) then was told i would have to bring tire to be fixed at a specified dealer. I was told on phone I would have to front the money and be reimbursed after. When returning car I spoke to agent and was given an email to send copies of bill to. 3 days later received response saying "Dear Madam, Thank you for your correspondence. As you did not purchased tyre and windscreen coverage, a damaged tyre and any incurred expenses would be your responsibility. Please forward the documents to your own insurance provider in order to avail of a refund. Kind regards, Ciaran Customer Service Team Ireland
7 years ago
Tim Griffin Somerville, MA
They weren't explicit about how the toll road system worked in the Tampa Bay area. Basically, there is an administrative fee for using toll roads that has been passed on to the consumer because there is no option for renta car users to pay tolls directly or pay-by-plate directly. In order to use toll roads I needed to pay an $8.99 per day fee on top of the actually toll. That's complete BS and exploits the consumer. Also, had a random fee show up on my bill:
"AP Concession Recovery Fee 10.00 - 24.01 USD"
So I ended up paying $112 above the prepaid total for a 5 day rental.
8 years ago
Review Source
Aiyana Brown Tallahassee, FL
The last car I rented was from Sixt during a trip to Atlanta and besides the fact that the wait to get the car was super long, the process of getting the car went very smooth and was very easy. The car received had a few dents and dings before we got it, but we reported them to the company and they took note of them so that we weren’t charged for them afterwards. Overall a very nice company and very easy to work with
4 years ago
Review Source
J Salt Lake City, UT
I’m always hesitant to use less established companies. When Sixt was relatively new, my wife and I took a chance and a booked rental with them at SeaTac. We were not disappointed. We got a luxury car for the price of a midsize through the more well known agencies. Great car with decent service. We were not disappointed!
5 years ago
Review Source
J Paul Wright Central, UT
I rented a car with SIXT in Florida and another time in Austria. For a foreign rental, they were great to work with. The Pick up and drop off were very easy and they , by far, had the best price since we were renting for 3 weeks. In Florida, the upgrade was nice, but because it was a luxury style upgrade, they wouldn't accept my insurance or my AMEX to cover the car, so I was almost forced into buying their coverage. If not for the upgrade, it would have been fine.
8 years ago
Banana Omg Janesville, WI
Iniitial thought was great seeing that there was no line at airport and we quickly were able to leave for our vacation. Agent Ryan told us our reserved car was too small and we would need a bigger vehicle. Agent told my husband that he could upgrade us for less than the reservation with a "family discount" of $60 per day. He also explained that the upgraded fees would be refunded upon returning the car. Then we received a charge of $1600 for the week.
Upon reporting this scam, customer service only refunded $300. Then I was told there was nothing more they could do. Shady company...no wonder no one was there to rent cars with them at the airport. My husband even tipped Ryan as he thought he was so nice and helpful. What a scam.
4 years ago
Anni Shabannia Tirana, TR
This is a rip off company. Be aware and NOT rent from them. I already did the mistake and i will sue the for sure. After i rented the car with a extremely high price comparing to their competitors, i wasnt even told that i had to pay extra if my husband would drive, i just found put when i saw the invoice. After that, i left a guarantee of 300€, and when i took the car back i was told that it was ok and i would have my guarantee back in my card right away. After i arrive home, i recieve an email claiming that i had damaged the car. Luckily i took a video before i took the car that showed tha the scratches were already there when i got it, otherwise they would have taken the 300€. A month later, without notice, they took 39€ from my credit card supposely as comission to pay a fine that i never recieved. They keep sending invoices for this 39€ eventhough they already took it for a fine that never existed. Be aware and do not leave them your credit card details or they will keep taking money from you.
4 years ago
Ken Jackman Grand Junction, CO
During the pandemic of March 2020, Sixt was the worst company to deal with for our cancelled golf outing We will never use them again!!! We had prepaid our fees, and then the country shut down due to the pandemic.. All the other businesses that we had paid ahead of time, gladly refunded our money. This included hotels and golf courses. I was on the phone to Sixt several times, but they said they were sticking to their prepaid refund policy. We received a partial refund and the rest in credits. We will never be able to use them. Other companies had tough refund policies as well, but because of the pandemic where we were forced to cancel, they all stepped up….
4 years ago Edited March 21, 2022
Kevin Dixon New York, NY
Worst car rental experience of my entire life bar none. As many other reviewers have stated, a reservation is not a promise of a car. I waited over an hour at the counter for them to track down a car, any car. Fortunately I was the first one at the counter, because there were several people behind me who presumably waited much longer. Once I finally received a car, the low tire pressure light came on about 10 miles down the road. I filled it to the manufacturers recommended air pressure, and made it about another 10 miles before the light came on again. I check the tires closer, and they are nearly bare of treads. Start driving the car back and the tire blows. I call customer service and they tell me "No problem, get the tire replaced and save the receipt for a full reimbursement". Now that the cars been returned, they refuse to reimburse me, and refuse to respond with anything other than a copy/paste message that they are not responsible for the damage. I have been trying to work with customer service for days now, and they're a complete dead end. I see that Sixt likes to reply to these reviews and act like they're going to fix it, but rest assured if this review is still up they havent fixed anything.
4 years ago
Robin Alexander Smithfield, VA
In November 2021 We rented a luxury car at the Tampa International Airport from SIXT for 5 days. On the 4th day a rock hit the windshield on the interstate and cracked it. I called to report the incident and discovered that the young man did not add on the insurance we requested. After returning the car I filled out an incident report and left my personal insurance information. Today I received a bill from a COLLECTION AGENCY. Sixt never contacted me prior to this at all, which is extremely UNPPROFESSIONAL. They could have called or sent a bill directly to me. Lesson learned, when you rent an expensive car check your paper work, after discussing the benefits of the extra insurance it was not actually added on. Was it an oversight or incompetence? I just sent the $2000 payment for the windshield. I probably wouldn’t be upset if it was something I had done, but this was something out of anyone’s control and just turning it over to a collection agency instead of sending a bill first is just bad business. Thanks SIXT I’ll be sure to tell everyone I can about how you treat your customers!
4 years ago
Ghada Ibrahim Toronto, ON
The worst customer service. Rude employees. Fake rentals because you book and pay online, You call the location to confirm the rental will be ready then you you arrive and they tell you that there is no available vehicle for you once you arrive. The supervisor is rude, condescending and tells you that the bottom line is that your online confirmation number and the call you made to confirm the pick up doesn’t guarantee your booking is real. I took a taxi to get to the airport to pick up the rental and I was told nothing is available. The supervisor was completely inappropriate and condescending telling me company policies that don’t apply to me just to divert the conversation. Please use other companies to rent. This was one terrible experience.
4 years ago
Andrea Karina Gonzalez Miami, FL
I’m very dissatisfied with my first experience at Sixt. Not only did we receive a downgrade after booking for an SUV (we received a compact car) and the fee was not adjusted to reflect this downgrade. When trying to extend for an additional week we were provided with the same fee. Customer service was very unsatisfactory. Initially spoke to Kayla a representative at the call center who was very short and not only hung up the phone several times and was reluctant to transfer us to the supervisor. Then spoke to the “supervisor” Marsia Who sounded just like that first representative who did not provide a solution.
4 years ago
Byron Panta Fontana, CA
malicious charge!!!
after return the car, I got $150 deep clean charge. I know how I returned the car, It was very clear, I even clear my foots before going back. first time the Customer Service Department quote branch manager at our Fort Lauderdale Int Airport location said <>. after I deny, the FLL branch manager emailed me said :"As per our company's policy a special cleaning charge is charged when there is an excessive dirt and or sand as well as smoke fee, pet dander as well a range of other issues .", however, the email font even does not match. I was assuming just copy and paste. When I ask :"since I paid the deep clean, give me details which include where the car washed, who washed it, the date, time". they reply to me: "the matter is closed for us".
4 years ago
Nikolaos Gavrilos Nafplion, 11
We got 3 tickets and paied 120€ to Sixt because of their fault!!! Is that a way to get more money from tourists??? We have rented a car on November the 26th 2021 from Sixt in Florence (in the train station) in order to visit Siena and San Gimignano (moving south not the direction to central Florence). Yesterday i got 3 mails each one informed me that my bank account charged 39€( total 117€). As the email described, this is the fee i have to pay to sixt, about three individuals traffic violations i had made on that day (these are fees to sixt, not the actual ticket). I have sent an email to customer service of Sixt to inform me about the actual violation but got no answer. The violations took place at 10:52, 11:00, and 18:56. So 10:52 is the time we picked up the car and got outside of the parking of the company which is located underneath the train station. 11:00 is the time we passed again outside the exit of the parking because we got wrong turn to exit the train station. 18:56 is the time we have returned the car to the parking. We have followed the instructions of the the lady that gave us the keys, "when you exit you go right otherwise you will get a fine" and on the way back we drive to location the company indicated to us.
So after a brief research i found that the company's parking is located inside the ZTL (RESTRICTED TRAFFIC ZONE) of Florence. So i assume that is the reason i got 3 tickets. How is that possible to get a fine for driving inside that zone, when the actual parking of the company is located in the ZTL?! And on the top of that they charged me to handle the fine, the company is responsible for???? When they have a client, don't they have to register that his vehicle is going to move inside the ZTL in order to exit the zone?
4 years ago
martin joseph Cathedral City, CA
This is the worst car I have ever rented. It was filthy inside... all of the seats were stained badly and the car smelled gross. It was dark and late at night when I got the car so I didn't notice until the next day. I called to report this and was just told that they would log my complaint. When I returned it I told the agent who took the car and she just said oh, ok. After expressing my dissatisfaction with the poor condition of the rental (it was filthy and reeked of cigarette smoke) I was then charged and additional $115. Seriously??? This is the customer service you get with Sixt so BE WARE. It's all about money for them
4 years ago
Tia Harr Clearwater, FL
Do not rent from this company! Our original receipt stated $335 (with taxes and fees) as long as the vehicle was returned in the same condition, the same amount of gas and on time. We returned the vehicle on time, in the same condition and a full tank. Three days later we are charged $400 for smoking fee (my fiancé and I do NOT smoke I hate the smell!) and a random $78 for Concession Recovery Fee. We were charged $911 in total! Even without the $478 of extras we still would have been paying $433 which is $100 more than our original charge. We never once smoked in the car. The vehicle was given to us barely cleaned already with a weird smell which we put a vent air freshener in the car trying to help with the scent. I truly regret not going with a well known company even if that meant paying a little more than what I thought we would have been paying
4 years ago
William Hu Brampton, ON
We rented the car in Switzerland - received a very scratched up car and when we expressed our concerns to the agent - I was reassured the car was fine and all the scratches were documented (which did). We did however check all the scratches and they were indeed on the receipt. Upon returning the car, the car was received and ok'ed by the airport employee. 15 hours later we mysteriously received a "damage report“ which claims one of the scratches became "deeper and longer" (in different words but essentially the same thing). We of course reported that the damage wasn't caused by us and it was well documented in the original receipt. We thought everything would be fine but three weeks later, we were asked to pay ~2000 euros. Now I have emailed them (called 10+ times and tried different routes, each time it led to a dead end) and waiting for their response...let's see what they get back to us on. This feels very fraudulent and buyers be aware!!! I've rented in many countries and hundreds of times - first time ever i encounter something like this.
If you encounter situations like this, credit card companies are your best friend - make sure this company doesn't get paid for their scams.
4 years ago
Marc Anderson Eldora, IA
Rented a van in Roatan, Honduras last week. Van’s clutch was burnt up when we received the vehicle, and we contacted their local office with our concerns. They accused us of causing the damage and told us to pay $600 for repairs. The van was in our possession less than 30 minutes.
Local management is a joke. There’s no point in communicating with “Kelvin”, the store manager. He is worthless. We rented a replacement vehicle from another rental company in Roatan, and their employees said Sixt accuses customers of causing damage and attempts to charge repairs to customers regularly.
Avoid these jokers at all cost.
4 years ago
kim .mizuno Dallas, TX
I don't want you to experience what we experienced with SixT. So don't use them.
We rented our first car from SixT in Milan Italy. As our flight slightly delayed, when we went to the counter the agent said the car we reserved was no longer available and offered more expensive rental. We cancelled the contract and walked away. This time we booked a car in Geneva Switzerland. Our flight delayed and exactly the same thing happened. They offered again more expensive one. We rented this time and returned it few days later. They sent invoice for the scratch damage on three tire wheel hubs for over US$1,495.90 which we did not damage. I filed insurance claim at AIG and AIG paid SixT US$ 1285.69. Then I requested SixT to issue a credit for US$ 1285.69. They refused to do so. So I filed dispute with the credit card company. Please don't use SixT and I don't want anyone go through this headache. I believe there is fundamental ethical issue with the corporation.
4 years ago
Vasiliki Lappa Thessaloniki, 54
Unacceptable kept of deposit
I am really disappointed about the renting of a car from sixt company. You require a deposit of 300 euros, and since everything went well you are suppose to return it. I was expecting it back in 4 to 5 working days. Since that didn't happen I called to find out why. The employees lied to me, something I found out later. They told me it was late due to banks policy and days of vacation and it would be returned in 9 days. After 2 weeks I called again, and I was assured again that the amount would be return in a day or two. A month later I called my own bank to find out what happen.
So my bank informed me that the procedure was not made correctly on behalf of sixt company and I have to wait for 25 WORKING DAYS FOR MY DEPOSIT TO BE RETURNED.
It has been a month and a week and still my money are not back. For 50 euros of renting a car, sixt company required a deposit of 300 and I have to wait for more than a month to get it back? And still the employees lied to me on the phone not telling me what have happened. I am an employed and these money are very important to me. I believe that in such cases you should have the desency to speak clear to your customers, apologize and pay indemnity as well. You are not a serious company and people should avoid renting from you.
I was left without any money for the rest of the month because of it. I rented the car from train station Barcelona and the person you helped me was Alvaro. Thanks for destroying my holiday guys.
4 years ago
DJ V Noordwijk aan Zee, ZH
I had my most terrible car rental experience by far at the Sixt Venice airport office. Absolutely terrible. Don't rent here. I had booked through an intermediary. My intermediary had let me know I had CDW insurance. The ladies at the SIxt desk said I did not. They refused to contact the intermediary to solve it. They have a serious attitude problem. After only a few minutes and refusing to solve it they signed me up as a "no-show", which was literally lying, as I was standing at the desk. But it was their way of handling my complaint and caused me to loose my booking and money. That is like stealing from a customer. Complaints at the main Sixt office have not been taken seriously at all. So please people avoid yourself a lot of problems and don't book here.
4 years ago
Roland Chanin-Morris Ierapetra, 92
It appears Sixt's business model is based on scamming the customer. We hired a car in Lisbon Airport and then changed the return location to City Centre (which we were told was free). We were erroneously charged a 20EUR fee for a 'Premium Return Location'. One week later we were hit with a 33EUR charge for a broken plastic fixture in the boot - which we didn't cause - plus a 35EUR damage handling fee. This was despite purchasing full cover and being told we didn't need to check the car as any damage was covered. I appealed this, but my credit card was charged anyway despite Sixt not providing any proof. Awful business practices, I will never contemplate hiring from Sixt again and would thoroughly recommend against anyone else using them.
4 years ago
Tatiana Lazareva Limassol, 02
Sixt/Get your car/Fizzler counter at Paphos airport
Worth rental experience of car rental at Cyprus and at all other coumtries.I haven't credit car but I was ready to place deposit or make payment and than the refund. I booked the small car through QEEQ and it was fully prepaid. Usially the amount of deposit is less than 1K EUR for compact car. The servicer offered me to get a full insurance with the price which was compared for 2 weeks rental and no other compromises. I asked your surname and name for the complaint and also asked to contact with manager of the counter. After calling the aggregator I was ready to pay the full insurance for small car, but she told that they didn't provide the car without credit card because I wanted to comliant. It was so unusial to met so unfriendly staff at rental car companies .
As a result I rented car at the neithbour counter and got only positive emotions and excellent service. I spent about one hour for get a car and I hope that the aggregator refund me full payment because It wasn't provided. I rented at Sixt in London, New York and other cities but never have such problems with the debit card and so unfriendly service
4 years ago
Brian Bauer Buda, TX
Hi all, most of you that know me well, know that I never do this...but in our recent visit to Phoenix, we rented a car from Sixt, and we'll...I would like to share my experience in order to spare the rest of you:
What started out as what could have been my best rental experience ever, unfortunately ended up being my worst! Checked in and got a "free" upgrade. Went to get in the car and noticed some mild damage on rear bumper and the facia missing from one of the vents, but otherwise all seemed nice..
didn't think to go as far as inspecting for chips in the windshield and photographing them! There was no attendant around to walk around with it even discuss the things noted. Went ahead and left in the car. Enjoyed the vehicle for 2 nights and returned it....in a massive line of cars early in the morning. Of course, again there was no attendant around. Didn't dare to leave the keys in the car, so looked for an attendant or drop box. Found a drop box at the front of all the cars and went ahead and dropped the key in and headed inside to get to our flights. After returning home, I received a notice from Sixt that they were charging me for damage done to the car i.e. chips in the windshield. Nothing ever hit the window while I had the car. Then a couple days later, I received another notice: they were claiming I lost the key. Then finally a bill...$225.60 of which most of was for "loss of use." Assuming they didn't think to look in the KEY DROP BOX for the key! Absolutely rediculous. I will never again rent from them. Beware!!!!!
4 years ago
sharlene P New York, NY
We were robbed (gun pointed at us) at Sixt car rental yet we have not received any clarification nor updates from Sixt to show that they take responsibilities for what happened to their customers at their area.
We have been a long-time Sixt customer for years now. This month (October 2021) we rented a BMW X7 in Los Angeles and drove to San Francisco. As always, we would return the car at SFO; but this time the CS rep we talked to said we must return the car at Sixt Car Rental at Mission District, which is known to have the highest crime rate.
We arrived around 4:30pm, parked at the lot right beside the entrance door and got off our car, when a dark silver sedan car stopped in the middle of the street, right in front of the entrance gate.
2 young “black” men in grey hoodies and black vest ran out to us and pointed guns on our heads.
There were 3 of us — me, my mom, and my dad.
My mom was in the car, my dad opening the trunk when they approached him, while I just got off the right back door of the car.
With two guns pointed at him, my dad calmly handed his expensive watch, and the second guy turned to me with his gun, demanding for my little backpack.
Thank God, the car behind their car honked (since they were blocking the road) and the two guys dashed back into their car & ran away.
More than 6 people (who were inside the car rental) witnessed what happened and the police came soon after. After everyone got questioned and we got our case number, the Sixt branch manager finally said we can return our car at the airport (SFO) since the car needs to go there anyway … Excuse me? Now you say we can ?
As a 24 y.o., I am traumatized by what happened and very disappointed with how Sixt handles this matter.
1) Knowing the area’s high crime rate and the frequent robbery that has been happening, why was there not a single security guard or even man at the store?
2) Why make us go to Mission District to return the car, just to allow us to return at the airport later on?
3) Sixt has given us zero updates nor contacted us — do we have to sue Sixt for them to take responsibility of what happened under their jurisdiction?
4 years ago
Mark San Diego, CA
This company is a scam. When weather changed a flight the company wanted to charge $200 fee to change or give credit for one year. I opted for credit. I received an email with confirmation and "Security Code". The email states a year to use the credit. Two months later I tried to make a reservation and the computer gave me an error. When I tried to call it played a COVID unavailable message. I send emails to service unreturned. I finally called new reservations and the guy on the phone said my reservation was a now show and hung up the phone on me. This company is a complete sham. DO NOT USE!!! BUYER BEWARE!!!
5 years ago
Maria del Mar Fierros Huixquilucan, MEX
I rented a car from sixt at the San Antonio Airport, returned it 4 days after and I never got my deposit back, I made the claim through their deficient customer service and never got either a response or my money back. On July still nothing and one day I wake up with the news that they made a temporary hold of my funds for 590 USD, my bank prevented the fraudulent charge, and now on September, they've effectively charged me again for another $590, made a temporary hold of my funds for another $590!!!! This matter will be at my lawyers desk in the morning, please beware who you're dealing with, you've been warned....
5 years ago
Jewdyer Osborne Brooklyn, NY
Rented a car from this agency and was quoted a price for the rental. I receive the bill and see that it is much more than I was quoted. I called sixth on numerous occasions to be promised calls and emails back from customer service. The correspondence from them never happened. At this point this shady rental company can have the money they stole. Ill.never use thos crappy company ever again and I will make sure that I alert all of my friends to leave this company alone. It's pretty bad when an employee in their corporate office tells me that there are only 2 people in their customer service department and that it takes weeks to get back to a customer.
5 years ago
David Yu Berlin, BE
Sixt KNOWINGLY rented me a faulty car!!
I had previously left a 5-star review, but when things go wrong, you get nothing from Sixt customer service.
Here's what happened: I rented a car to pick up my partner from Poland at the end of summer vacation. I did the standard check of the car to make sure there are no problems. On my drive I found that the previous driver dropped his wallet in the car and was able to connect to the previous driver to plan to return his wallet once I return to Berlin.
When I got to Poland and the first time my partner sat in the passenger seat, we learned that the extremely loud seat belt alarm would go off even when the seat belt is fastened. This meant the passenger seat is useless and it's not something I could possibly have learned from inspecting the car when I picked it up, because the car would have to be moving for the alarm to go off. I contacted Sixt right away. No response.
This meant my partner had to sit uncomfortably in the back and we couldn't bring back all the luggage and had to leave some at the parents'.
The worst thing is, the previous driver who dropped his wallet returned the car within 5 minutes of renting this car because of this problem, and probably no more than 30 minutes before I picked up the car, so Sixt KNEW full well this was a faulty car and didn't inform me that I was picking up a faulty car.
I contacted customer service again after returning the car, but have gotten no reply. I will unfortunately have to take it up with my credit card company.
Really disappointed with the dishonesty and the lack of customer support.
5 years ago
Nick Nashville, TN
FRAUDULENT Business practices!!! Terrible experience with Sixt. I pre-booked a BMW X3 in Minneapolis through a 3rd party booking site for $964. Upon arriving at the airport Sixt’s estimated price was nearly $300 under the voucher paid amount so they immediately try to give me a much more expensive vehicle to match the voucher and avoid a refund. The shady salesman antic isn’t what triggered me to write this review though.
After renting the X3 and returning it unharmed I received a rental receipt that included the rental amount and tax breakdowns. This came in around $833 total. Cool, so I’ll get a refund right because this is less then the prepaid amount? RIGHT!?? No. A week later I get the final invoice through email for over $1000. The rental amount was the same as the original rental receipt but in place of the original tax bill, the invoice had a line item titled “Voucher Differnz” for nearly the exact amount of tax value that was listed on the previous rental receipt. Then they totaled the Rental Amount and the “Voucher Differnz” line item to $833 and charged taxes again off the “new” subtotal.
You can’t call them because they’ve used Covid as an excuse to disable their phone system. I sent 5 emails to the advised customer support email address. This morning I finally get a response back and this is the email word for word.
“ Please accept our apology for the delay in response.
All prices are net prices. State, federal and local taxes apply to all rentals.
*Local renters are defined as renters who pick up a rental vehicle in the state of their residence as identified by the address on their driver's license.
Thank you for your understanding and we hope you have a great day.”
Clearly someone read my emails and took the time to investigate the matter. Great customer service Sixt, I especially enjoyed the fun inapplicable definition of a local renter and the restatement that taxes are charged on rentals. Really great insight. I look forward to next month’s reply with equal excitement that you won’t own your mistake and provide another thrilling, useless tidbit. “All rentals are subject to rental charges.”
My only current recourse is to dispute the difference charged to my credit card of ~$50 and complain to the 3rd party booking site for hosting such a fraudulent company. I’d love to see an internal breakout of Sixt’s income statement, specially income from “Voucher Differnz”.
5 years ago
Allison Hubbard Tempe, AZ
I went on a trip to Nice, France. While there I rented a car from Sixt Rent A Car located at the Nice Airport. I prepaid $574 to have the car for 48 hours.
The contract has 500 km included and additional km are charged at around $1.50/km. Two days after I returned the car (on time) I received an invoice for $13,919.59 stating I drove a total of 5,865 km. For my Americans that's 3,644 miles. Driving from California to Florida is only 2,706.4 miles. We'd have to drive 75 mph with no breaks for the entire 48 hour rental period to even accomplish that distance. We'd have to drive the entire border of France 1 and a 1/2 times. My wife emailed twice when the charge was pending on our account. Once the charge posted I called their corporate line and was told their customer service phone line was down and to email. I sent an email as directed. We've received no response to any emails. I had to dispute with my credit card company.
5 years ago
