Sixt Rent A Car

One star is too good for Sixt. Bait and switch. At the Nuremburg site, I had a Audi car reserved at a good price through a third party. Get there and they give me a run around. The AUdi came back damaged, you can have this slightly smaller one. Oh no, that one isn't available. I have on left - it is even smaller. We will give you a discounted price. But you didn't have 1 way drop priced in. Bill is $400 on top of the price I paid for the rental. I did have the one way paid for, but they keep you spinning by changing cars and asking you questions and then you pay for it. This my first and very last time I will used SixT. Maybe a good price to start, but beware, they will take you to the cleaners if they get the chance.

This company is really awful. They claim I scratched two separate rentals (which didn't happen), and I ended up paying an extra $1700 ! I rent cars all the time and have never had a bad experience with another company. I'm writing a review, maybe for the first time ever because of having such a terrible experience. I rented cars from Sixt twice in the last year and both times they claimed I scratched the car and charged me for it. It was basically my word against theirs and I had no choice but to pay it. The first time I thought maybe it did get scratched and I just didn't realize it, but on the second one I realized this is a total scam! I seriously can't believe what a rip-off this was. So disappointing. So expensive.

Renters beware of accepting a car with prior damages. Even though the so called receipt the agent gives you list the known damages of the vehicle, they will still want you to pay for damages when the car is returned and the receiving crew assesses the car, without your presence. I went back to the agent when I saw the damages and he assured me the receipt listed the damages and all was good, so I took the car against my better judgement. I trusted them. What a stupid thing to do! Their process is to turn the car in without a returning walk through so you can show that the damages were previously done with our receipt listing them. The company does not look into the vehicle history to assess who did the damages they just send you a bill. Don't accept these cars and rely on a receipt to not hold you accountable. Terrible process for the customer!!

Beware of Fraudulent Damage Claims and Questionable Business Practices I rented a BMW from Sixt at Orlando International Airport in November 2020. The car was not clean. I removed trash. I returned it better than I received it and turned it over to the representative who indicated there was nothing to do and I departed. Several weeks later, I received an email message falsely accusing me of damaging the vehicle. There was no new damage to the car when I returned it. I disputed the claim hoping they had merely made a mistake. However, despite multiple communications with Sixt, the issue has yet to be resolved and they have not dropped the false claim. Note that Better Business Bureau has recorded 834 complaints against Sixt in the past three years. Note also, Sixt is not BBB accredited. An Internet search yields results of numerous lawsuits against Sixt and numerous unfavorable reviews. If they were willing to properly investigate and resolve the matter satisfactorily, I would give a favorable review. However, their integrity is in question and I now know they cannot be trusted.

I rented a car with Sixt in Dominican Republic at Santo Domingo (Boca Chica) Airport Location. I, and others in line, felt pressured into purchasing their insurance at a rate much more than that was shown online. If you don’t get their insurance, they take a $2K deposit on your credit card. Their middle insurance on a seven day rental was $300 USD. The car was $250. On the fifth day of my trip, while traveling through Santiago, a driver slammed into the side of my vehicle making it immobile. I called Sixt via the number on their document and was told they would send a vehicle to pick us up. The vehicle never came forcing me to get a hotel room. The next day, the same thing happened; this time I was told we would have to ride in the tow truck back to Santo Domingo (not where I was staying). I told them I wasn’t staying there and was told there was an exchange vehicle coming. The vehicle never arrived. The next day, I found out how to take a bus to where I was staying as I had been waiting for two days in the same clothing and I had missed my flight home. I contacted their Corporate Via their website, but they never reached out. It’s been nearly three weeks now. Two weeks after the accident, Sixt called and asked me to bring the keys back to Santo Domingo. I told them I would not. I ended up leaving them with an agent at another of their Sixt counters and had them sign for them. This Sixt location is shady! I paid for their expensive insurance and they left me stranded. They tried to lie via email saying I refused the exchange car. I asked why do I still have your keys if that’s the case? Why did I have to get a hotel in a place I was unfamiliar with for two nights? Why would I catch a local bus for six hours to get back to my hotel, which I didn’t stay in for two nights. They then charged me for damage to the tires and side mirror as this apparently isn’t included in their insurance. Fortunately for me my Credit Card Insurance covered it. Stay away at all costs!!!

BEWARE!!! Go somewhere else to rent your car, ANYWHERE else!!! They not only have hidden fees but also charge bank accounts extra after car has been returned and give no explanation as to why nor an invoice. Absolutely IMPOSSIBLE to get ahold of anyone through this so-called "company". Seriously save yourself a headache and don't trust them. Zero costumer service because there is no costumer service hotline, email or call center. I have rented through many car companies and I have no idea how this place is even in business and I don't think they will be for long once people start catching on to their multiple scams.

In short we booked with Epsom brunch,which was confirmed by email to pick up a Luton van on 21.6. at 8am as we arrived we spotted the sigh" temporarily closed due to pandemic call please this number"so we called but no actual help and someone to talk to, just redirected to other departments or hung up due too large volume of calls 🤔. And now in details. I sent this message twice but no reply since, instead a doubled invoice. Please enjoy"Good morning,I'd like to raise a complain and apply for partial refund due to many issues I faced from pick up to return,today at 8am I returned your Luton van at Croydon branch as agreed all the way from Bournemouth.The issues were following 1) my pick up location was at Epsom not Croydon (40 min drive) from my home, when I arrived at Epsom, the brunch was closed due to pandemic and no-one informed us about it in advance,just received a reminder to pick it up at Epsom few days before 2) we managed to get another one at 11am from Croydon brunch making me to return it at 8 am,so I uploaded and unloaded the car in Bournemouth at 11pm when finished making my seller agent to wait for us over 4 hours and I drove back all the way again to return it on time 3) pin on 1 side door securing door roll hinges was missing as tried to open causing me injury on my head as the other side of roll fell down due to this missing security pin, luckily nothing serious happened and I could carry on with uploading and unloading but only with doors halfway shut. Very dangerous and should have been checked regularly. So all in all bad experience, exhausted,angry and injured, therefore I expect some refund or ideally full refund as it could have ended very badly with that lack of security and negligence unless you want me to take it further, Thank you regards Robert Kulda

I visited Miami, Fl May 14th, 2021 and had so many issues it was ridiculous. When I arrived at the airport to pick up the car I rented, first they would not take the card I booked with And demanded that I had to use another card to finish the transaction, I did that and I have been getting constant fraudulent charges on both cards every other day! They also didn’t not have the car I booked and forced me to get another car, and then when I got in the car, the cars computer system was malfunctioning! I will never use them ever again! I do not recommend Sixt to nobody! They are horrible rental service that is not honest about the price, and has no order!!

I wish l could give them -100 stars because one star is too good for them. I will never rent a vehicle with Sixt ever!!! I had car trouble on my way to Atlanta, in one of their vehicles. The vehicle was shaking, so we were driving at low speeds because we did not feel safe. I call Sixt Indianapolis Airport where l had rented the car and Rochelle said she could not help me and l needed to call customer service. Customer service said that was fine l could go and exchange a vehicle at another Sixt once l got to Atlanta. Easy right, NO, Sixt Indianapolis then called me threatening to charge me a drop off fee of $900 if l did not return the car to Indianapolis. I told them the customer service they had told me to call was glad to change the vehicle and ensure our safety. Sheila/Alice/Stella whatever her name was then told me that Sixt is franchised meaning they operate as individual companies versus a national company. Therefore that car was owned by the Indianapolis Airport Sixt and needed to return there because they would have to find someone to go to Atlanta to pick it up. I asked her why then l was told to call customer service and that so l was required to drive an unsafe car back to Indy, she said yes. She added her boss had drove the car before and it was fine, okay? So what does that have to do with our current problem? IF SIXT IS NOT ONE COMPANY AND THEY ARE ALL DIFFERENT FRANCHISES THEN WHY NOT HAVE DIFFERENT NAMES. This was my first time renting with Sixt and DEFINATELY!!! THE LAST. They taught me a hard lesson JUST STICK TO REPUTABLE car rental places like Budget, Avis, National, Hertz, Enterprise that have been in business forever, they have realized that customer service is important to grow a business a concept Sixt has obviously not mastered. I guess that explains why when l picked up the car, Sixt counter was empty with one or two people yet they were long lines by Avis and Budget. I guess those people learnt a lesson as well before me!!! AND I REPEAT NEVER!!! AGAIN!!! And did l mention they called me twice a day before my rental to find out if l was coming to pick up my PREPAID car!!! Ridiculous...

Absolutely horrible experience with SIXT. First off upon arrival: I prepaid my rent, when claiming the car, they said they needed the card used because they would have to refund and then charge again. I did not have the card with my because my mom booked for me. IT WAS PREPAID AFTER ALL. The card I had with me was not enough to cover the "new charge" with deposit. I was stuck in the airport for more than 2 hours. My mom had to pick me up from Providence to Boston. Total time in the airport, almost 4 hours. When my mom arrived, SIXT did not even honor the price and charged more. Returning the car: when I full tanked the car, the range showed hundreds of miles more than I got it. Meaning they even gave me the car not fully fueled. On top of that, SIXT charged me for not fueling the to the original "range". So I am penalized for putting more gas? They charged extra. Next they claimed damages to the tires (WTH?) and charged extra again. My experience with SIXT was horrible. They are absolutely dishonest with their prices and their rental system. And they dont even have a hotline to complain. If you look up the reviews from SIXT, it speaks for itself. I gave it a shot and I absolutely regret it. I hope they will reverse the almost 100 dollars extra they charged me. But I doubt it. I have rented with many companies, never have I had this experience until with SIXT. It seems they would rather rip off a customer one time than have them as a repeat customer.

If I could give a negative review I would. They ripped us off by renting out and "selling off" all cars in our price range. Forced us to upgrade and CHARGED us for it. They also tried to hit us with a B.S. $250 "cleaning fee" for smoking when we returned it. The car smelled like weed when we picked it up, and the whole week - we had no choice but to keep it because they were already short on cars. They did issue a refund when we complained, but would not refund the mandatory upgrade we were forced to take. It's not our fault that you sold away half of your fleet due to covid, and rented out the car class we reserved. The reservation was made 7 months in advance.

HORRIBLE - They rip you off - do not rent from them. Here is my story Sixt - I already contacted your "Customer Service", and their response was just ridiculous. Here are the facts. I rented via Priceline August 2020 and was charged immediately $313.09, which included taxes for a mid size car. When I arrived at Orlando International the lone girl at the booth said "I need your credit card". I know that's a normal practice to cover tolls, etc. even though I had my Sunpass with me. She proceeded to say "this is not the card you booked with". I replied yes I know but my chip is not working and I've yet to receive a new credit card, so I have to use my VISA - because even the swipe will not work". She said "well we don't normally accept this but I'll do it anyway." Really? That was just stupid also. Then she proceeded to ask the usual questions, and one was "do you want additional insurance, damage waiver etc." I said NO - I'm covered by my insurance company and I never take it. Apparently she added it anyway. Did I sign the document without reading every line - YES - because stupidly I assumed, as I have done for years in renting cars, that she did not go ahead and charge me anyway - and it was late at night. My husband was standing with me and verified we did not want the damage insurance, etc. LOOK AT THE TAPE WHICH YOUR EMPLOYEES SAID YOU HAVE ON EVERY TRANSACTION. When I got to the condo I looked at the receipt and was like WHAT??? She went and charged us and on top of that added taxes. We waited until we returned the car and talked to attendant to get this off our card. She said she cannot do it but would put in a complaint ticket about it. Of course she never did. If you look at the bill itself it's very confusing as well. First it says total $562.00, then under Authorization on 1/28/21 - it says $478.91. You charged me an additional $248.91 on my credit card. I submitted to my VISA CHASE to protest the charge. This is really a shame that I imagine you play on all your customers and they don't want to take the time to fight it - but I'm retired and have nothing but time, and I will not put up with it. First I have this post on Facebook - but it will not stop there. I intend to put on Priceline sights, and all reviews of your company unless you credit this charge. I saw complaints about your company, but stupidly booked anyway. FIX THIS.

What a TERRIBLE COMPANY! I am the Admin for a company in Raleigh, NC. I was asked to make a vehicle reservation through SIXT at the Orlando, FL airport location. When I made the reservation, I was required to pay to hold the reservation. I paid $912.62. When my co-worker landed in Orlando he went to pick up his rental car and was told that the driver of the vehicle must be the one paying for the car so he used his credit card and was charged $902.20. both charges went through and showed up on our credit card statements. I immediately was informed and asked to fix the discrepancy. I called on a Friday and was told by customer service that they would do an internal investigation and let me know the outcome. Umm, no. I nearly overpaid a thousand dollars and I'm not waiting around for the internal company so I requested a call back from a manager. They said I'd hear back before end of day. I never did hear back. On Monday I called again, to be told by the reservations team that SIXT is closed on President's Day. Tuesday (this morning) I again called and sat through their excruciating hold music. The representative tells me that the customer service department is the only one that can handle my call needs and they don't open until 9 AM. FINALLY I call at 9 AM and am told that I cannot do anything; they won't even talk to me because the reservation was put in HIS name and he's the driver. I got pretty pi$$ed off seeing as how my co-worker is on a business trip hence the need for a car rental. I asked to speak with a manager and was told I'd get the same response. I insisted on speaking with a manager. Instead of connecting me, I was placed on hold for 21 minutes before the guy got back on the line and said again that I couldn't do anything because the reservation is in my co-workers name. We put a stop charge on the card. Never had to do it before. I looked around online and can see that double charging is a regular thing that SIXT does to people. TERRIBLE COMPANY. TERRIBLE CUSTOMER SERVICE. AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID

If I could give a zero, I would. Long story short, we got caught in the COVID dilemma like so many. My timeshare refunded money/gave credit, our airline did the same. But not sixt. They hit us with a cancellation fee, charged us sales tax on that fee (which I believe is illegal) and then gave me a voucher of my own money in the amount of $124. But even that was a lie; as I went to use it, it was only :$116. But in order to use it, you have to use the "pay later" platform. Of which has a surcharge of, get this, $114. So they have now taken us for $289 and provided NOTHING but hours on hold and a headache. RUN away from this company. I have sent emails and they don't even reply. This company is the most corrupt of any I have seen. Considering their rating on the BBB website is 1.07 on a scale with 1.00 being the lowest and 5.00 being the highest (I've never seen a rating that low in my life). It's probably just as well well we do our business elsewhere and cut our losses. The first thing they taught us in Econ 101 is that 85% of your business is repeat traffic. This company will not survive long. Especially with all the people we have read stories about being charged for "damage", extra drivers, and fees that were never explained but hidden in the fine print. If you do rent from them, make sure it is with a card you have a long history with (they are more likely to fight for a loyal customer) and take close up video of every inch of the car once you put it in the parking lot where you are returning it.

It takes a lot for me to write a review but it's fully deserved in this case. I will not rent from Sixt again. Sixt notified me of a speeding ticket that I incurred through video monitoring in Austria. They assessed an administrative fee. I paid the ticket and the fee. Some months later Sixt contacted me about another ticket and again assessed an administrative fee. I responded and asked some questions about the ticket and fee, including why hadn't I received notice from the local authority like Sixt explained would happen. Sixt never responded to my questions and later in the year referred the matter to a collection agency. More administrative fees have been assessed. Most frustratingly, I called Sixt today - they did not respond to an email I sent - and they refused to discuss the matter, saying "We can't help you now." How's that for customer service? Oh, and I should mention here that they did not provide a car in the same class that I reserved and paid for.

Wost company ever. I booked a trip to West Palm Beach Florida October 2020 to visit in December 2020. I used Orbitz to book flight, hotel and car. I thought it was all done. Then I needed to extend my trip by 2 days so I called each company to make the arrangements. Sixt told me that I would have to cancel my reservation, forfeit my payment, re book and repay. I should have known then how terrible they at that point, but continued on…. I initiated a dispute with Citi. However, I was able to talk to someone that transferred my existing reservation and add the additional days needed, so all was right in my world again, and I canceled the dispute. December comes, I pack, fly and arrive to West Palm Beach to visit my elderly parents – woohoo! I arrive at Sixt to pick up the car, and they told me that the reservation had been canceled since I didn’t pay my credit card bill. The manager shouted this across the room and would not come to the station where we were. The customer service woman, I believe her name began with a D, (sweet woman with a really nice smile) was trying her best to help me, but their policy states that she can do nothing. The manager kept insisting, loudly and from across the room, that I didn’t pay my credit card bill and I would have to rebook my reservation paying the current charges right now. I pulled up my Citi Visa app on my phone and showed them that they had been paid $260.49 on October 4. You would think that could have been the end of the issue. He stated that I could call the Sixt billing department and they would be able to help me or call my credit card company to dispute the charge. I assured him that I would do just that. The gal booked my reservation. I told her that the original reservation had an addition driver and was $260 for a RAV4. She informed me that they could not do that and I would have to pay $618.79 for the same rental…. $200 is a security deposit and would be returned to me if the car came back in the same shape as when I drove off the lot. She also said she would credit the additional driver, as a credit, but that never happened. Furious, frustrated, and more importantly, stranded, I took the vehicle and tried to enjoy my vacation and my family. When it was time to return the car, I called Sixt customer service to verify the location of the drop off. I did not trust the company, as I am sure you can imagine, and wanted to make sure I was going to be able to get to the airport. I was told that the drop off location was the airport, and if no one was at the desk, to just park the car somewhere in the lot and leave the keys on the desk. WHAT? Where do I park the car? What if someone takes the keys or tows the car? Convinced that this individual is new and doesn’t know what he is talking about, I called back. The second individual, Steven, told me that I would have to return it to the location where I picked the car up, on Bristol Street, and unfortunately there was no shuttle to the airport. WHAT? I rented from the airport to return to the airport because how else would I get to the airport? I asked Steven how I was supposed to get from the drop off location to the airport, he said he didn’t know, maybe call a cab. This is not a very safe area at 5am for a woman to be standing around outside waiting for a cab. Shocked, I had my elderly father drive me to the location that afternoon so I could return the car, and I arranged for an Uber driver to take me to the airport at 5am the next morning. Furious at this company for the lack of professionalism, serious lack of customer service, deceit and insane policies, I just wanted to be done with them. The same gal was working when I checked the car in. She informed me that there was a shuttle that gets to the location about 6 am, so it may have been there at 5. Well, I was so over this company by this point. I certainly was not leaving, hoping there was shuttle the next day, after bothering my father to drive the 90 minute round trip highway adventure on I95 at rush hour. Can you imagine if I had waited to drop the car off at 5am and HOPED that they had a shuttle? How would I get to the airport if they didn’t? and if no one was there, since they don’t open till 6, how would I have returned the car? This is the most discombobulated, unprofessional company I have ever seen. She informed me again that the charge would most likely be $418 since the $200 was their protection, and as long as I returned the car in perfect condition with a full tank of gas, I would only be charged $418. I reminded her that I had already paid $260. back in October and would be disputing this full charge. She apologized for the entire event, said she would do the same thing, and wished me luck. I should probably also ask for my Uber driver amount too but don't want to have any more dealings with this company.

RIP OFF! DO NOT RENT FROM SIXT!!!!! They would not refund my dad's card after they said they would refund his card and that it would only take up to 5 days. My dad prepaid for my rental to pick up in Houston... since my dad was not present, they would not let me take the rental car. I had a friend pick me up at the airport after I could not rent after it was already pre-paid. I called for 2 weeks and got the run around on the refund. No refund 2 weeks later... they don't plan to refund the money either after they already told me a refund had been issued but it never was... then all of a sudden I had to make a cancellation... but they were going to charge $166 for the cancellation... what!? RIP OFF!!! Don't use this fraudulent company!

My experience from the beginning to the end was less than professional. From the beginning when I was told that pre-paying for the car was the best option for us. What they failed to tell us was that the pre-paid option would not allow us to cancel for any reason. They charge our account immediately which I found odd. With the COVID out break, and Government lock down in Minnesota we were forced to cancel our Thanksgiving plans to fly from Florida to Minnesota. We canceled our flight with no charge, we canceled our Rover (dog sitter) with no charge, but when it came to Sixt Rental for the car....we were told no way. That had to charge us for a 3 day rental, at $173.00. Canceling our plans was upsetting enough, and then to get kicked the teeth for a service we did not use, when everyone else we booked with were professional and accommodating. Well this company has lost my business and the business of everyone else I know. If your reading this review prior to booking , please be aware. I would suggest going to Hertz, or Enterprise as they know how to treat their customers with professionalism and dignity.

Absolute worst experience I have ever had trying to rent a car. After an hour and a half wait in the heat at the airport with 6 kids they finally got a hurtle for us but we had to fight for seats. After arriving to pick up a vehicle at their office another 2 hour wait just to be denied a rental after they demanded an additional $300 on top of the full rental price I already paid plus an additional $500 deposit. After arguing they cancelled our reservation and refused then to rent us a vehicle and left a family of 8 in a foreign country with no transportation in an awful neighborhood. Buyer beware, this place is a scam and if you call them out for their scamming they will make you pay for it by refusing the pre paid rental and not crediting you back your money. This was a NIGHTMARE!!

Sixt is ripoff, be aware. They charge for everything. here is my story I rented a car out from 8am til 9pm the office closes at 6pm but reception never told me about it and did not give any information where i supposed to leave the car upon return and where to drop the car key when return. i was there well before time, i did get instruction about where to leave car but no info about keys. i spent 10-15 mins to find, wasted about an hour on phone to get some help but no luck. so took the car home, i tried calling their phone number finally a lady picked up and after 30 mins of chat she agreed with me to keep the car. guess, what they charged me £10+VAT even though the lady agreed with me. they wanted proof that i was there in car park before time. seriously!! this is not finish here, i took the car in London city and forgot to pay congestion charge, which is fine i have to pay penaly, Sixt charged me £40 administration fee to just divert the penalty to me. i could not believe their outrageous charging scandal. i will never ever hire a car from Sixt. NO NO No. one last thing, there is no phone number to call if you get invoice for any extra charge or penalty. trust me. I suggest you to not hire from Sixt if you don't want to have any trouble.

I will never rent from this company again in my life. If I could give a 0 I would! Dulles Airport. Horrible customer service, taking advantage of people. Not fully explaining the fees and saying its only $13 more but failing to say $13 a day. Promising discounts and us not receiving them. Admitting their fault and STILL not giving the discount to the customer that they were promised. Making people upgrade to a different car than what they reserved and ripping them off saying there is no other car they can rent to you. Shuttle drivers not even waiting until the person is sitting down to drive off taking off fast making customers almost fall. Never again. Very disappointed. Do not rent from here, there are plenty of other car rental places, go with someone else. They will totally take advantage of you and promise you discounts that they will not give. I work in customer service and this was the worst I have ever dealt with. I was only asking for what the front desk lady, Mona, promised me nothing more and I did not get what was promised to me. And even when I tried to go in to talk to someone after dropping off the car they were pushing me to go into the shuttle and did not want me going into the office to speak to someone. I wish I can warn everyone literally do not rent from here!

Over the past decade, I've rented vehicles over 100 times. About 6 or 7 years ago SIXT came to the states, and after the first really pleasant experience, I rented again. It was consecutive good service, good cars, and great prices. Since then SIXT has significantly raised their prices to the point they are no longer competitive. But still I seek them out, and chose them as the rental company for our latest trip. Arriving at the counter (Los Angeles) felt like I walked into a black market back alley in Istanbul. I wasn't sure if they just wanted to give me a lower class car (booked full size SUV, offered a crossover), or make me pay extra for the car offered at the rate I booked, or maybe try to take me into a backroom somewhere to take my kidney. I have had two consecutive negative experiences with SIXT mirroring a failing company stuck in a downward spiral. I would urge anyone considering SIXT to run, not walk, to another rental company.

Sixt is morally disgusting! I and my family tested positive for Covid 19 so I had to cancel a trip to Hawaii (actually postpone). American Airlines waved all fees to cancel, Hotels.com canceled without fees and Priceline was easy to work with... Guess who the problem is, Sixt rent cars... They infomed me that they be holding strictly to their 3 day charge cancelation policy. Sure they offered to allow me to move my reservation if I pick my next reservation dates before my trip was to take place. Guess what, I have larger things to worry about, my safety and my employment... I get you're real sad I won't be renting a car from you but Hawaii isn't even committed to opening for sure on time for my trip.

If I could give SIXT negative stars I would. They have horrible customer service. I rented a van for a trip I needed to take and wanted the specific minivan I selected, but received something different then what I wanted and it was dirty. Having a dirty vehicle amid the COVID-19 pandemic is disgusting. I tried calling customer service and never got any one on the phone. I told the rental agent at the airport about my planned trip and never once told me that in the fine print you get charged 50cents for mileage if you go into other states. After my trip I got smacked with a huge charge for mileage and might as well purchased a used car instead. I only received email communication from them and was never able to speak with anyone over the phone about all of my issues. I will never rent from them again and will continue to share my horrible experience with this company and hope they lose more business. I rent a lot of cars and have never experienced the extra charges and non-existing customer service.

I don’t have a facebook page. Thus, I’m writing this on my nieces page with her permission. I rented a car in Las Vegas 3/9-13/2020. I’m from LV and came home to visit family and friends. The car was driven only to visit family and friends and back to hotel. Few weeks after trip I received an email and invoice from Sixt to the tune of $768.82. Oh, that’s for a replacement hub cap and $100 administration fee. No pictures of hub cap before and after proofing the dings in happened when I rented it. Just a drawing of a car and “X” showing damage. Highly recommend NOT EVER renting a car from Sixt not unless you really want to be taken for an expensive ride!!!!!!!!!

They steal money! DO NOT RENT FROM THEM! I made a reservation and immediately cancelled it because I entered the wrong picked up time. They charged my $121 dollars for a cancelled reservation and I never got a refund. I made a new reservation right after I cancelled the first one with the correct pick up time, but because of Covid-19 they closed their counter early at Tampa International Airport at 11pm. My plane didn't arrive till midnight even though they were supposed to be open till 1am. They charged me another $85 dollars for that reservation. I ended up paying over $206 dollars for a car I never rented. These people are thieves. Do not rent from them, they steal money. I ended up renting from another car rental company that was open during Covid at the airport. They told me Sixt rental are huge scammers and a lot of customers end up losing their money and never even get a car from them....just like me.

I booked a car rental via hotwire for a car through "Sixt" rental company for my trip to Philadelphia, PA.  Neither company would budge on either a credit or refund for a prepaid car rental for memorial day weekend based on a no cancellation policy.  However, when the trip was booked back in early march, it was prior to all the Covid state shut downs.  My trip was unfortunately cancelled due to Covid as Philadelphia is still under a state of emergency/"stay at home" order through June 6, 2020 which overlaps my original trip date.   Most other car services are allowing for either credits or allowing cancellations with refunds due to these extenuating circumstances.  What did both Sixt and Hotwire tell me?  Well, they basically said I'm out of luck and won't receive a refund or credit.  Both Sixt and Hotwire have exhibited poor customer service in comparison to other companies who provide the same services.   I would highly recommend using more morally sound companies for your booking needs.   I know I will. 

Two years ago - 2 - I rented a car in London from SixtUK at Heathrow Airport. I drove said car for a few days before finding it with a flat tyre, over 100 miles from my conference location. I contacted the company for the needed repair and waited in a local cafe for several hours, going back and forth on my cell, before they finally dispatched a service to fix the flat. Only they needed to tow the car to a shop instead of fixing it where I was - mind you, I was in a Salisbury parking lot, not the middle of the moor, so this should not have been difficult, but...the tow truck arrived, the young man informed me he didn't have the right tyre at his shop, so he'd order the right one. This very special tyre might come in within 24 hours, maybe longer. Since I was on my way to a conference, I asked for a different car, given their inability to provide tyres. For cars. That they rent. And they said they would have to bring one from London. So, I had to buy a rail ticket, schlump my bags to the station, and stand in a full carriage for the long trip to the conference, then do the same again to leave the conference several days later. Naturally, SixtUK charged me for the flat tyre. Several phone calls later, they appeared to accept that my additional expense and wasted time were fair trades for their lack of customer service and professionalism. Case closed. But no! Two years later, Inshaal K, SixtUK's persistent claims agent, reappeared! (Perhaps they were bored during the pandemic?) The email and phone harassment began. And it went like this: Inshaal sends a form letter; I respond. Inshaal sends another form letter, ignoring my previous email; I write a response that he also ignores. Then SixtUK decided to call, leaving messages to return their call. I responded with email and text, asking them to set up a time to call me since I don't sit expectantly by my phone and don't need to incur international phone charges by buying a new phone plan. No response. Until I get the threatening letter from a law firm in Germany! It seems SixtUK uses the somewhat questionable services of Haas & Kollegen Rechtsanwaltsgesellschaft to harass me now. (Their website is a payment service, so...) Not surprisingly, it took some time to contact them but they agreed to look into the matter. At the same time, SixtUK responded on Twitter, saying they were horrified by this whole story (aghast, I tell you!) and would look into it. They then responded with "We are unfortunately not able to access any information as this has been pass to the debt collector. May we request you to get in touch with them?" I pointed out this made no sense, to which they responded, "Based on the rental agreement you provided, we are unable to identify that this rental was passed to a debt collector. Please send us a screen shot of the letter" You do notice the outright lie here, I'm sure. But I did send an email, with yet another explanation, to which Dawn L responds with the same rote letter I've received before, addressing NONE of the points I've noted in my communication. And now I've received yet another bill from the law firm - sorry, debt collector. This company reneged on a verbal contract - which, if not an actual breach of the law, is a breach of ethics - after execrable service. Sixt refuses to acknowledge my communications, refuses to admit fault in their response to this situation, and continues to require excessive amounts of my time and energy in response to these claims, assumedly toward my capitulating to what constitutes harassment in order to pay monies that were long ago deemed unnecessary. Disgusting doesn't begin to describe them.

I had two international trips that got canceled secondary to COVID-19. When the first was canceled, SixT refused a full refund. I had to waste a great deal of my time going through my bank to obtain the refund. When the second canceled, I didn't have it in me to fight the good fight again, so I was going to take their offer for a credit. However, their stipulation was that I use the credit in the international country I had originally planned to travel to. They continued to refuse more than a 30% refund (total scam). They are raking in cash hand over fist not providing services to people and are exploiting a global pandemic. I will never use this company again and recommend saving yourself the hassle by using a better company. If there is ever a class action lawsuit against this company, I hope to be a part of it.

I can’t give zero stars! I canceled a reservation due to not being allowed by the government to travel. You charged me the full amount and when disputed, you sent it to collections. Here are a few issues with this..... 1. Plain disgusting corporate policies 2. Taking advantage of suffering people who have NEVER used your services. 3. Sending information to collection agencies prior to any rendering of services. 4. Once the credit card company re-submits the money to you and charges the customers, you don’t remove the collection notice and would-have-been customers deal with harassment caused by your ignorance, greed and insensitivity to the consumer. Did I say, this has all occurred prior to April 15th for a reservation NOT SCHEDULED UNTI APRIL 29th! You move fast to rip off you customers!!! By reading the reviews your customers are leaving it looks like your car rental company is going down a rocky road (no pun intended). Tough times ahead for you; consumer perception is your reality. A happy customer tells 1 person he/she was happy. An unhappy customer tells 25; this number is exponentially greater in the age of social media. So, for now I hope you use every dime you have stolen from hard-working Americans, and visitors alike, to prolong the agony of your failing industry. Until then, I, nor will HUNDREDS OF THOUSANDS influenced by the sting of social media, ever use your company again. Allow me to take to my travel blog..... Wishing your criminal enterprise a slow recovery! You reap what you sow. #sixtcarrentalcrooks

So .... let me start by saying they scammed me. I had made a pre-paid reservation before the whole Covid-19 started and once we got a stay home order, I tried to cancel. They would not cancel without keeping 1/3 of the rental, which was sick to me, but I went ahead and tried to cancel to recoup at least 2/3 of what I had paid .... their reservation system would not work or recognize my reservation number so apparently my reservation was never cancelled even though I had several emails back and forth with them! Total scam and the type of company that seems to feel ok about taking advantage of this crazy situation we are in .... Sad. :(

Avoid this company. One of the worst experiences I’ve ever had with a rental car company. I booked a BMW sedan type vehicle in advance at an incredible price point. Upon getting to the airport, I waited for 40 minutes on a shuttle that claims to run every 10 minutes. This is during the COVID pandemic, so I give them some leeway due to staffing shortages. However, when I get to the offsite location and find out that my vehicle is not available is totally unacceptable. I’m told, “Because it’s so slow, we are just giving everyone free upgrades.” I guess that means that they gave away my rental. So I ask for 1 of the 3 convertible because they literally have no other luxury sedans available. I’m told the manager said, “No” and that they will only rent an SUV to me. If I wanted an SUV and the lower gas mileage, I would have booked an SUV. I requested a sedan vehicle, and they refused to rent one of the sedans they had on their lot. So I requested a shuttle back to the airport and rented from a more reputable rental company. I cost me 1.5 hours for a lesson learned, and I’ll never make that mistake again.

Do NOT use this location if you are Black or Hispanic. Please use a company that values your business without regard to you race. The owner refuses to apologize or acknowledge my review. That alone says something about him. I dont want to make this long so I won't go into all the questions and comments (asked by a male) that belittled me and showed I was being judged. They assumed that I was going to let unauthorized people drive the car because I am a HARTFORD resident and not caucasian. I am aware that people do this but I don't. I am a professional who lives and works in Hartford. I was denied information regarding adding a driver. I was in a hurry so I rented the car but later that day I called because I felt discriminated against and I wanted to know the procedure. When I called spoke with another employee she very professionally told me the policy. I asked why was I denied and not given the information. She said she didnt know why but I could come back and she would add it. I'm sorry she has to work at a place where people in charge don't respect all races, backgrounds and genders. Enterprise and Hertz are fine establishments. I use them all the time and will stick with them. We need to stop supporting business in our community that don't respect the people who live here. Even if they were cheaper than competitors they will never get my business again

As many have mentioned i am in the same boat. Had a trip planned to Maui ,and because of the Covid-19 circumstances i need to cancel my car. I explained to them that since i am out of work for the next few weeks that the money cold be better used elsewhere at the moment, i.e, rent, food,bills etc. When i told the reservations department that, they told me "that's not our problem" and we do not give full refunds. ALL OTHER companies gave me a full refund back and actually said they were sorry that our vacation was canceled. I have used SIXT many times in the past but they just lost a customer for life as of today. THE WORST customer service and company i have ever dealt with in my life.

Share review Embed review Write an update Edit review 3/23/2020 Cancelled a reservation because due to the virus and everything being closed there was no point in doing the trip to Orlando no more. They refused to refund the money and charged the FULL amount of the 2 day rental as a cancellation. I am of course disputing the charge with my credit card but what sort of company does this?!!!!!!!!!!!! There's an pandemic, I made the reservation a few weeks prior, with the beach, disney and everything fun closed there was no point and I had no issue getting my money back from any place else but Sixt rent a car

Disappointed in this company. First time we decided to use them because they had the best price directed through Priceline. The COVID-19 incidence happened and they refused to cooperate with a full refund. Their reasoning was "sound business practices." During these tough times, we have had refunds from all other travel related companies, but not Sixt. We travel frequently and will steer clear of this company in the future; we will also be sure to warn friends and family. Sixt is more concerned with making a quick buck than global health and easing the burden of American citizens during a pandemic.

I will never again rent a car from Sixt car rental! I rented a car from them in December in Germany and when it was returned there was a ~2” scratch on the wheel. They took pictures and charged me $694.25 to replace the one wheel! The wheel sells here for ~$104.00 (I looked it up!). But what gets me even worse is the fact that due to my disability I need a lot of space to get out of the car on the driver side which is where the damage was. I do not recall ever hitting anything with that wheel. I only parked angle and parallel with the passenger side to the curb. They never gave me a receipt or a copy of what I agreed to when I accepted the car nor did they do a walk around (which I will always do in the future) to assure no damage/scratches or dents. They will not answer me as to why the cost is so high and I even sent them a copy of where I could obtain the same wheel for $104! I have had to write them multiple times asking the same questions including an itemized bill translated in English. The answer one question and one question only at a time. Yes I paid the bill but I will never ever deal with them again nor do I recommend them!

I would never recommend Sixt. I rented a car in London and bought extra insurance they kindly recommended for foreigners. It would have been nice of them to inform me about possible congestion charges while driving through the centre of the city: I got a penalty of 180 pounds. OK – my fault... Additionally 7 months later a freaking German debt collection company raised a demand for unpaid costs: everything is long paid, including the penalties, including the extra protection and now I have to spend my time sorting this mess up. Why do these types of companies still exists – should be long bankrupt with peer-to-peer car lending so easily available and with much better service.

I used Sixt once before and had a great experience and decided I would use them again. However, after my experience yesterday on March 13, 2020 I will never use Sixt again Ever. After reserving vehicle, I dropped my car at my mechanic in Pompano and headed to Sixt on se6th in Ft Lauderdale. Well, I was left stranded in the parking lot because they were unable to rent me the car I reserved because I had no utility bill. In addition, I was offered a Toyota Yaris for almost $150 for a day. Oh, and apparently the manager was "out to lunch" so no-one was able to "help, me. Well, I casually walked down the street to Enterprise where I rented a full-sized sedan (Nissan Altima) for FOUR days, and my grand total was $108. No hassle, No fuss,, and No utility bill. Thank You Enterprise.

Do not rent from them. I made a reservation for a 4 wheel drive vehicle. When I got there they told me that they didn't have any in the vehicle class I reserved and that I would have to pay a fee to upgrade to be able to get a vehicle with 4 wheel drive. What does reservation mean then? While driving it a truck in front of me kicked up a rock that chipped the windshield. Upon return I took pictures and asked the return agent if this would constitute as a damage claim, to which he told me no. He said this happens all the time, that it was an easy fix and there wouldn't be any additional charges. Which was a lie, because 3 months down the road I receive a claim email informing me I owe for the repair as well as their "lost time". I don't appreciate being lied to, but also if I had known they were going to file a claim I could've filed it with the insurance I have on my travel rewards card, but the deadline for filing is 2 months so I was out of luck. Also, they're located far from the airport, and their bus doesn't run very frequently. We waited for the bus for over 30 minutes in the cold.

Scammers!!!!Picked up a car at Hartsfield Jackson airport at around 1 am. The person behind the counter did not go over anything with us. Never had us sign anything, When we asked what we do if we got pulled over because he never gave us a contract he said to show the police our confirmation number. He told us to put our credit card in the machine because we needed to give him a $200 deposit. He handed us keys and sent us on our way. When we got home we discovered we had a $100 gas fee and an upgrade charge of $100 that we never agreed to or asked for. Don't use this company. They are scammers!!!!

Rented the car in Ft. Myers Beach for February 14, 2020 prepaid in January 6, 2020. We went to the airport to pick up the car and was told by the agent that he would give us an upgrade at no charge. But the only fee that we would have to pay was for an additional driver. I kept repeating to the agent the car was paid for in January and the only fee that I was being charged for was additional drive, and he agreed. When I got home checked my card and additional $816.00 was charged to my account. Called to inquiry that they have made a mistake and charged my card twice. I was told that I was paying for the upgrade at $40.00 per day. My total bill from this unethical rental was $2,000. I could have rented a mercedes. Even the customer service representative agreed that it was outrageous but nothing they could do. I would never ever do business with the company again. And looking at the other reviews, hundreds of people agree. I will be calling the Better Business Bureau and the State Attorney Generals Office.

THE SERVICE WAS HORRIBLE. THEY DON’T HAVE ANY OPTIONS TO HELP THE CUSTOMER. I made a reservation for a car that could fit 12 people, 3 days before I needed it. I also prepaid it to make sure that I would get that car. The vehicle was confirmed the day before but the day I went to go pick up the car they told me that it was not available because they had given it to someone else. This really affected my trip. Their solution was to look in another company and they said that they could cancel my reservation for free. This was their only solution when clearly that was their fault. This was very irresponsible. It was also very hard to find a car like the one I needed after they gave it to someone else. It led me to cancel my trip, and this is not counting how much money I lost.

I think Sixt scams people. This was the second time and the last time I will use them. The first time I rented a vehicle they said I chipped the windshield, I didn't notice a chip when I returned it so I thought well maybe it's possible so I payed for it. Now I rent a vehicle that was dented around 1am and they told me the dents were documented and not to worry about it. After returning the vehicle (with no attendant in the return area or the front desk) I got an email from them indicating that I have to pay for the dent damage. The dents were already there! I just received another email from them today in response to my complaint and yep, you guessed it, they are saying that unless I have pics to proof that the car had a dent on the hood I will have to pay for it. The other dents were documented but the one on the hood was not, so since I didn't take a pic of the hood I am responsible for the repair. OK, how many of you take a pic of the car from top to bottom? Sixt is in business of renting cars and scamming people as they have done me. When i picked up the car and the guy said not to worry, all the dents were documented, I took him at his word. I am so irritated with this Company. I DO NOT RECOMMEND using them and I hope that this will help other people from making the mistake I made.

I prepaid several months in advance. When I arrived at the desk I was told the SUV I rented was not available but as a favor they would upgrade me for $37. I questioned if that was $37 for the entire 10 days and was told it was $37 extra per day. I refused to pay an extra $370 so finally the agent said he’d give me the upgrade. Now after I returned home they charged my credit card an additional $19 per day for road service insurance. Who in their right mind would pay $200 for insurance when IF road service was needed it wouldn’t cost that much. They say I signed the agreement. I believe since it was electronic signature the additional service was added later.

I booked car for my vacation on Curaçao and choose SIXT. When I came to get my car I spent 40 minutes to get car, it was not line, I was first, but guy said they waiting car from car wash and asked me wait 5 min, after that 10 min and finally it’s took 40 min. Said problem I had when I returned my car, I cat find anyone. In same place were another company as Hertz, Alamo and etc and they had more customers, all customers took cars and leave, and leave, and only I wait my car after flight. My daughter was tired after flight and we stayed under hot Caribbean sun and waiting our car. I height my experience with SIXT and I never ever will book car from them. I strongly recommend do not book car with this company and see alternative

Worst company to rent from. They do not have your vehicle class and then force an upgrade on you. Not only that, but they charge an additional day (after they didn't have the car I reserved), for only 90 minutes. I contacted them and they did nothing but call me "MS" when my name is Keith. Terrible company and even worse customer service. Refused to see the logic in the fact that they did not have the car class I reserved, so I had to upgrade at 15.00 a day rate, but then also pay for an extra day when I was 90 minutes late. They refused to refund the one day. Stay away from them at all costs.

Avoid this rental company - Additional charges This is the first and last time that I rent from this company. The service for pickup is slow, it took 20 minutes for the clerk to provide the car keys and mentioned that they didn't have a compact car so they gave me an upgrade. During the pickup process, I had a feeling that all they care about is to try to sell you their insurance coverage which I declined since my Credit Card company covers the collision damage waiver (CDW) and loss damage waiver (LDW). The car was nice and in great condition. No complaints about the car. When returning the car, the clerk asked to leave the keys and said that they don't provide any document to confirm that I was returning the car and keys. Also, I mentioned that I filled up the gas, checked the exterior and that there were no issues with the car. Some days after returning the car, I received an email from the company indicating that there was a scratch in one of the rims. I didn't recognize the damage since I don't recall any issues while driving the car. As usual, when picking up (and returning) the car I did check the car for any damages but failed to review the rims (I have never in my life had to check the rims of a rental car). I have been renting cars from several companies (Alamo, Avis, Budget, Dollar, Hertz, National, Enterprise and Thrifty) for more than 20 years, more than 250 times and never had an issue (not even a scratch or dent). I drive carefully, have an impeccable driver insurance record and never caused any accidents or traffic incidents. I have been driving for more than 30 years without incidents. I had to pay EUR 160 to cover the 'damage'. I will never rent again from this company.

The Sixt is very horrible!!! This is the worst experience we have ever had!!! They are really not reliable!!! The car broke down on the highway on our way to the airport at midnight 1 am. The car cannot be started. We did not know there was a big issue with the car that it can cause us to fail to start the car until we call the road service after it broke down. And the staff of the Sixt did not tell us anything about this. We called Sixt, they did not allow us to leave until someone towed away the car and they promised us that we can leave by 5 am and so we can arrive at the airport on time to catch our flight. However, they spent more than 7 hours to deal with this. We were in cold winter on the highway without AC for more than 7 hours! Finally, I, my wife, and my parents, all of us missed our international flights. We had to spent extra $2,000 on booking new tickets and the hotel. We contact with the service department in France after we back to U.S., the Sixt refused to provide us any compensation and did not give us any chance to negotiate. They found many excuses to shirk their responsibility. It is really unfair to ask their customers to pay for their mistakes. If you don't want to waist your money, please don't rent cars from the Sixt!

If I could give SIXT Rent A Car LLC a ZERO star rating, I would. The element of flexibility in modifying your reservation without ensuing an absurd additional cost is non-existent. Their prices fluctuate at an unpredictable rate. Don’t expect to keep the same car or anything close to your original reservation should you need to change your drop off or pick up time w/o being charged an additional day or accept an insulting downgrade. They count any additional hour as an entire day rental so whether you want to change your pickup and drop off time by 1 hr or 23 hrs past a 24hr window, you’ll be charged the same. For most people, life happens and it’s not too out of the norm for plans, flight times, and dates to change. If you’re most people then I would recommend you stick with a company like Hertz or Enterprise. This company is great for those who love in a world where Murphy’s Law is merely a myth. To add to the conglomerate of amazing service, upon traveling 8hrs, exhausted; I needed to make an appointment time 2 hours from when I landed. Predicting I had plenty of time to spare, I didn’t account for the misleading shuttle time of 10-15 mins to in reality be an hour. If you happen to get sick and tired of waiting at LAX Southwest terminal 1 under the purple shuttle sign for this SIXT shuttle to never pull over & pick you up, then don’t waste your time with calling to speak to an automated robot, or their useless online shuttle tracker, just hop right on the Enterprise shuttle. You’ll probably watch all the shuttles (enterprise, national, Alamo, hertz, etc.) all pick up passengers next to you at least 3 times before you’ll get picked up like I did. Enterprise car rental lot is right next to the SIXT car rental lot. I however, made the mistake of hopping onto the Alamo shuttle, which on Apple Maps looked close enough. It was not. It was an 11 min walk through a delightful part of town where I was so kindly offered rides by 5 individuals. Had I wanted to star in my very own Lifetime Original, I might have taken up one of those offers. Lastly, should you want to inquire about anything such as a refund for example and you don’t want to waste an hour of your day, then call SIXT Rent A Car LLC customer service Billing dept. and immediately ask to be transferred to a manager. I had the delightful opportunity to speak with Denise who told me to hold 4 times throughout a 35 min phone call. After she read a note she could see on her end regarding my refund, I asked her to walk me through my invoice and point that note out as it was not visible on my end. While she couldn’t answer my question, she did sneak attack transfer me over to someone else in the wrong dept after telling me a 5th time to hold on. I was silly and tried to explain to the man I was transferred to what happened thinking he’d be helpful only for him to do the same thing! Needless to say, this company is unethical, has poorly trained customer service representatives, and is not competitive with reputable car rental services such as Enterprise and Hertz. I am not entirely sure how this company is still in business, however my guess is that it probably has something to do with customers not being able to get or keep a SIXT representative on the phone long enough to submit a complaint.