Name: Terminix
Rating: 2.9

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MRCONSULT Ukiah, CA

TERMINIX came out and investigated the situation. They pointed out the vulnerable points and this investigation was professional. But the price to fix the issues were way to high.

4 years ago

Reply from Terminix

We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback.

Apr. 15th, 2022

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Russell Vastine Aurora, CO

The door to door sales person was super informant and went over all the bugs in my neighborhood. He was able to schedule me in right away and the technician was nice.

4 years ago

Reply from Terminix

We appreciate your positive review about your recent experience with us!

Mar. 14th, 2022

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Bulldog Normal, IL

good customer service skills. can be contact if pest control issue a rises. quick response. Monthly payment reasonable. my service tech gos out his way service my needs

4 years ago

Reply from Terminix

Thank you for the high star rating

Mar. 14th, 2022

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Rebecca D Sterling Heights, MI

I had high hopes for Terminix. I tried them after Orkin. We had small little outside pest in our basement and nothing seemed to help. I felt they really tried. I wanted something more organic as well around my kids and pets.

4 years ago

Reply from Terminix

Hi Rebecca, thank you for the review. If you have any further questions about your treatment options, please give us a call. We're always happy to help!

Mar. 14th, 2022

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Mandy Pesce Holmdel, NJ

We used terminix at our prior home due to seasonal termite swarms for evaluation and treatment. They were professional and expedient. We would definitely recommend them.

4 years ago

Reply from Terminix

Mandy, thank you so much for your positive comments about Terminix!

Mar. 14th, 2022

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Melissa Morgan Atlanta, GA

Horrendous customer service. Horrendous attitude. Horrendous products. Horrendous people. I could not get them on the phone or by email to ask a question about what they could do at my house. When they finally did come out, I asked that they only do a certain area and the guy argued with me. I also wanted them to use a less toxic product and they refused. Then I discovered that he had left his truck running with the A/C on the whole time he was at my house which was over an hour. He apparently doesn’t care at all about the environment or anybody else but his little self. I emailed and called the company to tell them, and they never answered. Terminating Terminix.

6 years ago

Reply from Terminix

Thank you for bringing this to our attention. We apologize for your recent experience and would like to help you.
Please send us an e-mail at socialsupport@terminix.com . Listing your full-service address and the phone number associated with the account?Please provide a copy of this review.

Aug. 20th, 2020

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Coach Carnes San Diego, CA

They did a great job keeping my home pest free. They were costly and we ended up dropping them after one year when the contract ran out. We did not see any ants or spiders for 4 years after they stopped providing service.

6 years ago

Reply from Terminix

Thanks for choosing Terminix for your pest control needs. We are so glad to see that
you had a positive experience. If we can be of additional service in the future, please call us at 1-800-TERMINIX.

Jul. 18th, 2020

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Steve Jones Riverton, UT

We've used Terminix for quarterly services in the past and were pleased with the level of service they provided and felt like they did a great job in tackling our pest and rodent issues. Overall great company!

6 years ago

Reply from Terminix

Thank you, Steve! It's wonderful to see you had a positive experience with us, and we want you to know that we are here to assist you with any further pest control needs!

Mar. 31st, 2020

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Erin Glendening Livingston, LA

I like Terminix’s service, the spray around my house and down my drains. I haven’t seen and insects in my house since. They are also pretty affordable.

6 years ago

Reply from Terminix

Erin, wow! Thank you so much for taking the time to leave this excellent review! We really appreciate your business and are here to help if you need anything.

Mar. 11th, 2020

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Kaitlyn Rios Ogden, UT

Terminix is a great pest control option. With fair pricing and quick service, their techs are punctual, polite, and professional. They always get rid of unwanted insect pests.

6 years ago

Reply from Terminix

Thanks for sharing your positive experience, Kaitlyn. We're committed to being your trusted provider for all your pest control needs! Please give us a call if we can help you further!

Feb. 26th, 2020

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Federico Apache Junction, AZ

They came to my house quickly and took care of my pest issue. They’re very efficient and not very expensive. The tech that they sent was very experienced and knew exactly what to do.

7 years ago

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Dasha Directo Provo, UT

Terminix did great when I had a bug problem at home. The customer service was pretty good. I didn't have any more bug problems after them. The prices aren't the cheapest though.

7 years ago

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Mark Evers Lehi, UT

I have pretty much used all the pest control companies. They were out a couple weeks when I scheduled, but I did see good results! Great customer service and company. They even came back out for a follow up visit when I called them.

8 years ago

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Don Chambers Lakewood, CA

Terminex was not my first choice, but they purchased the vendor I was using, and so far (a little over a year) they have done a good job. Friendly staff who seem to know what they are doing and are very efficient.

8 years ago

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Gary Kapanowski Macomb, MI

Terrible customer service. Order the service. I tried to call and change the date and time of the appointment it took 3.5 hours and 5 calls to get through to a person. Cancelled the service which took a long time and asked to talk to a manager who was not available.

5 years ago

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Joseph Perry Jacksonville, FL

Did not show up on time they rescheduled for next day supposed to be first appointment still did not show up canceled service Terminix sucks.Is the menager was the one who made the appointment and promise me first service next day. Yulle Fl area

5 years ago

Reply from Terminix

Thank you for bringing this to our attention. We apologize for your recent experience and would like to help you. Please send us an e-mail at socialsupport@terminix.com. Listing your full-service address, copy of review and the phone number associated with the account?

Apr. 26th, 2021

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Rick M Fuquay-Varina, NC

Terrible people uneducated don't seem interested in helping you with your issues. Promise you'll be back the next week which would only been three or four days away and never come back 3 weeks later. people cancel do not ever use these people ever again

6 years ago

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Mickey Mangum Long Beach, MS

We've used terminix for termite control at our house. They do a great job and show up when they are supposed to. No termites. Good deal.

6 years ago

Reply from Terminix

Thank you for taking the time to rate us, Mickey! Our customers and their satisfaction are Terminix’s top priorities, and we appreciate that you have found it to be beneficial. Give us a call at 1-800-TERMINIX if you need anything!

Jan. 15th, 2020

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Horolynn Pensacola, FL

These are the rudest bunch of "business people" I've ever met. I went to the office to tell the manager about a problem I had with one of their inspectors, and the manager literally shoved me out the door. I called the police. Never ever ever use Terminix!!!

6 years ago

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john lovrien Pensacola, FL

used terminix for termite service, they charged me 800$, they messed up their schedule which led me to use a different company. At present they are refusing to give my refund for work never done. Who do I turn to?? Petaluma Terminix

6 years ago

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Rubens Figueiredo Delray Beach, FL

They guy came to my house, installed traps for 3 days and in each day he captured a critter. Then he said his job was done. NEVER, EVER he mentioned anything about time frame or number of critter, he said he would solve my problem. Well, the problem is still there, critters in my backyard.

7 years ago

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Evan Springfield, IL

They did not take care of our bed bug issue so their guarantee is crap. They were out seven times and were unable to kill them all. They will be out for their eighth time coming Monday. So far, I would not recommend them for pest control.

7 years ago

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VR Schwenksville, PA

Worse service ever!! Customer service is not known in this company. They came to do the first service and one week later still not completed. The technician has been here twice but without the right tools. I am going to cancel ASAP.

7 years ago

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Beth Baucus Greentown, IN

I scheduled an appointment for a free inspection and the technician didn't bother showing up. I called and asked where the technician was and was put on hold for over 30 minutes. The response I got was he was not available and someone would call me back. I have yet to hear from someone and don't expect to. Great way to treat your customers.

7 years ago

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John Q Alexandria, VA

Made an appointment thru terminix on a Friday told tech will be there on Monday 8 to 10am no tech no call on Monday lost the day.this is second time. When they first came months ago for ants spiders no success we still have a problem I will never use them again

7 years ago

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jay Hollywood, FL

sales tech allow tenant to sign contact in my name, owner of property .they move stop paying and they place it on my credit . call to talk to billing in customer service, paid the bill and ask to reverse from my credit report they refuse.talk to supervisor in billing was so rude.

7 years ago

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Pissed of ex-customer Wesley Chapel, FL

The technician must have been in a hurry on his first visit. He did not even check the house. He did the very minimum. Future visits were scheduled. Most times he tried coming when no one was home. Finally, he didn't even show up at all. Never again!!!!

7 years ago

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Mark McAninch Dunnellon, FL

I wouldn't give them 1 star if let me. Stay away from Terminix. They come to my home and put some roach bait in the house. And the technician sprayed only the bottom of the perimeter of my home. I have more insects now than before they came. The technician was here no more than 20 minutes for $90. Just so you know.

7 years ago

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Paul

Lie about price, inspection, & services. Do not trust or use, after complaining they will send managers to your house, not listen to you and sweep it all under the rug. Only reason I would even give them a 1 star review is the technician we had was very nice and super knowledgeable.

7 years ago

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Dominic Gardnerville, NV

No one ever called me to schedule an appointmen. Idon't Know if a glitch in the website or Terminex. The only reason I have given low rating is due to the non-callback. Terminex May be a great company, but I had to go with another who called back.

8 years ago

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Chris Fisher Yukon, OK

Terrible service! Had to call a call center where a disinterested person answered after I had to wait over five minutes. I had an immediate mouse problem and wanted help immediately. Terminix appearantly isn’t local. I went with a local firm and love them!

8 years ago

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Carol M Memphis, TN

At the office, they spray once per month, but would be nice if they came at a time other than when employees are eating and having to breathe those chemicals

8 years ago

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Hunter Kasprzyk Gilbert, AZ

Gets the job done and prevents all future pest problems. Would recommend if you don't want to risk the pests coming back

8 years ago

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Stacie New Albany, IN

Customer service is horrid. I was hung up on trying to get a quote because I refused to give out my work number. When I tried to call back to get a supervisor suddenly the call center couldn’t find one. I’ll spend my money elsewhere

8 years ago

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Royal A. Brown III

Good quality but expensive - sales rep less than honest with large contract to rid attic of rats, remove & replace insulation and extrusion

8 years ago

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MBeeson

Used them a few years back to eradicate termites. They stood behind their guarantee and got the job done

8 years ago

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DK Shinobi

They have a good product but they are quite expensive so I do my own spraying now using chemicals I purchase online.

8 years ago

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Maggie Milwaukee, WI

DO NOT TRUST THIS COMPANY! The inspector had no problem being dishonest in order to get me to sign a contract. Their 100% satisfaction guarantee is a bunch of bull. They show up without advance notice , and their service sucks. Had I read the reviews ahead of time, I certainly would not have hired them!

8 years ago

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J Oxnard, CA

I had termites, they came and did the tent gas fumigation. Then I still found evidence of termites and the never came back. They took the money and didn't respond after that. I never got my money back ? I was not even offered...The guarantee is a joke. Don't trust them.

8 years ago

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Rob

They're all pretty much the same. I used this one because I was applying for a loan and they were the lowest priced provider.

8 years ago

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Jameson Fairbourn Sandy, UT

They came out and sprayed the yard and did some spots inside as well. We didn’t have any issues with pets through the entire summer.

8 years ago

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Nancy D San Antonio, TX

Terminex evaluated a terminate problem in my home and provided a reasonable solution with a great warranty!!

8 years ago

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Anonymous Long Beach, CA

Sold me an overly expensive service and did not clean up their equipment when the service was terminated

8 years ago

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Caitlin Bekker Salt Lake City, UT

Terminix does a good job spraying for the various bugs we get at our house. The are quick and keep to their schedule. We will keep them.

9 years ago

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Carolyn Hazleton, PA

Bug and rodents problem is not fun to have. The customer service agent worked diligently to answer my questions and concerns in a quick manner.

4 years ago

Reply from Terminix

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Mar. 14th, 2022

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Laura Mccall Yuba City, CA

Super nice guys. Called em cuz I seen a cockroach in my house they came out that day. Great service. Haven't seen a roach since..

4 years ago

Reply from Terminix

Laura, your wonderful feedback and rating means a lot to us.

Mar. 14th, 2022

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Amy Simonsen Corpus Christi, TX

The service rep will spend no more than 15 minutes on a 4000 sq ft house. When the pests situation did not improve, their explanation is either I have to be patient or seeing dead pests is common even with their service. I ended up canceling their service and do my own pest control. I almost never see any pests, dead or alive. And doing it yourself is not hard at all and much cheaper. Their service is over rated.

6 years ago

Reply from Terminix

Thank you for bringing this to our attention. We apologize for your recent experience and would like to help you. Please send us an e-mail at socialsupport@terminix.com. Listing your full-service address, copy of review and the phone number associated with the account?

Aug. 26th, 2020

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Jay C Margate City, NJ

Never had an issue with them. They do the quarterly service and if you have problems in between, they send someone right out

6 years ago

Reply from Terminix

Thank you for bringing this to our attention. We apologize for your recent experience and would like to help you. Please send us an e-mail at socialsupport@terminix.com. Listing your full-service address, copy of review and the phone number associated with the account?

Aug. 10th, 2020

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Nancy Paugh Long Beach, MS

Upfront pricing my be expensive, but the service is worth it. No worries about pest in your home. And if found, they take care of it without addition cost to you.

6 years ago

Reply from Terminix

Thanks for sharing your positive experience, Nancy. We're committed to being your trusted provider for all your pest control needs! Please give us a call if we can help you further!

Feb. 4th, 2020

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Amy Boren American Fork, UT

Their product was good. I just didn't like being assigned a day for service. Told them to call me to schedule the treatments, they said ok but never followed through. So we switched.

7 years ago