Name: Wells Fargo
Rating: 3.8

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Customer Saratoga Springs, UT

Not a fan of Wells Fargo Home Loan’s because they have too many hidden fees and their Customer Service is terrible.

7 years ago

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Lori Fletcher Saratoga Springs, UT

I think Wells Fargo Mortgage department has too many fees and are dishonest. Our family prefers credit unions.

7 years ago

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Chloe Magleby Provo, UT

Wellsfargo is one of the hardest banks to work with and makes it very difficult to get approved for a home loan, not to mention they are way sketchy!

7 years ago

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Laurie Litwiler Lompoc, CA

I would not recommend using Wells Fargo for any type of loan! Poor response time from agents and many promises from them not kept!

7 years ago

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Bella Houtz South Jordan, UT

We held a mortgage for many years with Wells Fargo. Could not wait to refinance and get away. Horrible customer service reps who lacked training.

8 years ago

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Sepi Salt Lake City, UT

Awesome job especially their customer services

8 years ago

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Darci Jensen Alpine, UT

I’ve only had to call customer service a couple of times but both times they failed to get me what I needed.

8 years ago Edited September 14, 2021

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MWest Queen Creek, AZ

Had a home loan with them. Easy online payments was great!

8 years ago

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Nana Asiata Herriman, UT

Wells Fargo is an awesome bank. They're friendly and always welcoming.

8 years ago

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Sheena Eureka, MT

Great Advertising for Wells Fargo. Keep up the good work

8 years ago

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Derek

Continual increase to mortgage on a fixed rate.

6 years ago

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Diana Thompson Birmingham, AL

Just correspondence; the information has been informative and on time.

6 years ago

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Marv1959 Oxford, PA

good rates too long to close too many snags

8 years ago

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Marion Doran Phoenix, AZ

Had problem with paper work was to change it and never did

8 years ago

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George Hassemer

There was no rating scale available on this survey.

8 years ago

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Frank Araujo Sacramento, CA

WFs OK but it can be slow to get things done.

8 years ago

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Gary H Renfrew

Terrible customer service in collections department, rude, indifferent & uncaring

8 years ago

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Maria Oquendo San Juan,

It is a non- flexible mortgage lender when it comes to customer economic hardship

5 years ago

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Cheryl Linden Cave Creek, AZ

very easy to work with; statements are easy to read

8 years ago

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Annoyed by pushy people

I find them to be not helpful and they seem to calculate matters wrong as well

8 years ago

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Darrell Hamilton

they were horrible during the process of refinancing, not trustworthy

8 years ago

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Edward Corley Charlotte, NC

Very hard to get in touch with someone to settle issues.

5 years ago

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Dave Brinton

They were slow to respond until rates started to rise

8 years ago