Name: Wells Fargo
Rating: 3.8

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Relia Scott Stafford, TX

I only have them because they did a refi years ago. I don't like the fact that they will not lower my interest rate despite NO LATE payments for YEARS.

6 years ago

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Patricia Hastings

It was fine nothing special our mortgage was sold to them so we just continued making our payments.

6 years ago

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Ron Thompson

they were able to give us a lower rate, when refinancing. We have had no problem.

6 years ago

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Bella Houtz South Jordan, UT

This was our worst experience ever with our many home loans. The customer service was horrible. Wait times were long. Anytime dealing with them over the phone was pure frustration.

8 years ago

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Michelle Naperville, IL

Did the job that needed to done. They were reasonable, but did give us a bit of a hassle over escrow.

8 years ago

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John Nelson

Very professional and dealing with the banker who guided us through the process easy and pleasant.

8 years ago

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Al Hall

was very helpful in helping me pay off my house early with finance options there.

8 years ago

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Howard Mackert

serviced a loan from another company and customer service was horrible. Refused to help with modification, In fact 3 times they told me I qualified for a modification only to be

8 years ago

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Amarie Rodriguez Spring, TX

I banked with Wells Fargo and had a few issues with them regarding my savings account. I wasn’t happy how they handled it or the way I was spoken too as if my problem was insignificant. So I decided to go elsewhere.

4 years ago

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Sue Owens Jacksonville, FL

Lack reasonable methods of working with you if you are faced with a problem making a payment for a single month. Lack customer service skills and interpersonal skills.

4 years ago

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Laura Mccall Yuba City, CA

Wells Fargo was very nice, they helped get me the loan I needed for my home. Great customer service.

4 years ago

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L Turner Avon, IN

The reps are knowledgeable and helpful. Worked with the same agent for years. They check in with us regularly to ensure that our needs are met.

5 years ago

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Frances Harmatuk Baltimore, MD

I have been a long time customer of Wells Fargo and was really pissed when they sold my mortgage to some run of the mill, online only mortgage company. At least if you were going to sell my mortgage, sell to a company that was reputable.

5 years ago

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Lisa C Johnson Rockville, MD

When I was looking for a mortgage company for a condo Wells Fargo declined me. I felt that I had very good credit and had more than enough income to afford my condo. I still dont know why I was not approved but it left a negative opinion of Wells Fargo.

5 years ago

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Shaye Mora Davenport, IA

Wells fargo was my bank for over 6 years. They were an okay company. They are just too big to show you more attention than a typical small credit union.

5 years ago

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brandon bingham West Jordan, UT

Very easy to refinance my home. Great offer that saved me a lot of money. I would definitely use them again.

5 years ago

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Juha Raatikainen ,

Never again! They have the most incompetent mortgage lenders working for them. With 825 rating and existing paid home they made me jump thru hoops on simple mortgage application. It took forever to send document after document until I finally had enough. I told them not to bother, I found another lender, closed on new house 2 weeks later.

5 years ago Edited September 14, 2021

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Michael Stewart Atlanta, GA

My mortgage application process was quick and easy. They are always willing to half you in the branch.

5 years ago

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Morgan whiting Los Angeles, CA

I love my wells Fargo Credit card. It gives your rewards as you use it. I have never had any issues.

6 years ago

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Nolan Smith Sparks, NV

I love how efficient and reliable the Wells Fargo app is and how reliable their representatives are!

6 years ago

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Lana S New Orleans, LA

Wells Fargo allowed me to defer my mortgage payments due to the pandemic and made it super easy! I was very pleased.

6 years ago

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boscoe16 Ladson, SC

Long time customer and never had a problem. They have always resolved any issues I have had to my satisfaction.

6 years ago

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Andrea Orangevale, CA

Wells Fargo has been very professional and trustworthy with my home loan. The process was straight forward and easy.

7 years ago

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JARED J BUCKLEY Fort Bridger, WY

The service overall is alright. Trying to get a hold of my loan officer was a little tricks but never really affected the overall.

7 years ago

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Grant American Fork, UT

Wells Fargo was a great home loan on our previous home out of state. It was very easy to make payments online and keep track of the interest paid each month.

7 years ago

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Shawn American Fork, UT

Great company easy to use. When another company offered a lower rate all we had to do was call and they match the rate with only one paper to sign.

7 years ago

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Sara Jane Crestwood, KY

The online portal is easy to use. We have been a customer for 10 years now. They are reliable and safe.

8 years ago

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Trent Allen Queen Creek, AZ

The process of setting up the loan was easy. In the end, we had some financial difficulties and they worked with us through the entire process.

8 years ago

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Alicia Holman Gilbert, AZ

I've multiply clients that have used Wells Fargo for their home loans and it's been a very difficult process for them. The communication between departments usually breaks down and the buyer is left to figure out what to do on their own.

8 years ago Edited September 14, 2021

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Kristin Pleasant Grove, UT

We have our home loan through Wells Fargo they were able to give us a great rate I would highly recommend them.

8 years ago

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LSitze Round Rock, TX

My mortgage has been sold to/by Wells Fargo back and forth many times. Because they had my info when they were hacked, my information was compromised. It has made me nervous to do business with them ever since.

8 years ago

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jcleaton

Easy to access information, contact with questions, good rates, they don't bug me.

6 years ago

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DW KLUVER

Worked great letting us skip a couple payments during Covid-19.

6 years ago

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Ruth Surprise, AZ

They wouldn't modify my mortgage when my hours at work where cut. I finnaly had to go through a government agency to make them modify the mortgage.

6 years ago

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Lourdes Rivera

Highly recommend them for new buyers very knowledgeable as well

6 years ago

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James Morrisette

Hate Wells Fargo, had accounts with them 30 years ago in California, they are still a lousy place to do business. They could care less about their customers.

6 years ago

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Dorothy

Charged fees that they should not have. Are unwilling to help customers that are having trouble making payments.

8 years ago

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Linda West

They made my refinance very easy and they were helpful in every way

8 years ago

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Kristine Marshall

Nothing great but nothing bad either I just had the best interest rate at the time

8 years ago

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Darren Cardwell

Provide the service I expect and always respectful and courteous and responsive on the phone

8 years ago

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Charles Jones

never had an issue, granted it really doesn't matter who you mail your payments too.

8 years ago

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Federico Trujillo

constant follow ups and making sure I am satisfied with their service

8 years ago

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Kenneth Wendel

Decent rates, good services. Local branches, good telephone service.

8 years ago

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Linda Houde

Have had no issues with this lender. Good app and website. Happy with my rate.

8 years ago

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tommy melvin Richmond, VA

Great service. Easy to get someone on the phone. No surprises. Efficient and professional

4 years ago

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Ronalee Hardy Evansville, IN

I am so happy I chose Wells Fargo for my mortgage. They are so easy to work with.

5 years ago

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Jon Sun City, AZ

I had a mortgage with WellsFargo after purchasing a home. Tried to refinance with them a year later and they did not get the business due to rates.

5 years ago

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Joshua Mahoney New York, NY

Wells Fargo is our mortgage lender. There has been transparency and clarity as to what and when we owe.

5 years ago

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JNH American Fork, UT

I have had no issues with my loans through wellsfargo. Seems a bit impersonal, but they get the job done.

7 years ago

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Noriko Johnson Pleasant Grove, UT

Service is always good. I don’t have to wait forever when I call and they have a great app

7 years ago