Name: Wells Fargo
Rating: 3.8

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Gary S Matthews, NC

My original mortgage was purchased by Wells Fargo 4 years ago and they have been a nightmare to deal with. First off, you get bombarded with offers to refinance, use their banking and sign up for credit card offers but offer nothing in the way of customer service once you are a customer. I requested a PMI evaluation, paid $200 for it and the entire process ended up being a sham. They failed to add 1200 sq ft of livabled and heated living space, a second kitchen and a 4rth bathroom to the appraisal and then reused to re-evaluate once I pointed the errors out in the original report. I called to complain and they could care less, but when I left a bad review on Google, all of a suydden a team of people were contacting me to try and smooth things out. What ajoke of a company.

7 years ago

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Don Los Angeles, CA

Seniors Beware Wells Fargo is a joke and don't waste your time. I have been with Wells Fargo for 25 years with significant deposits with 2 previous Home Mortgages. I never missed a payment, never bounced a check and was a very reliable customer. My wife and I found our dream home that we wished to settle in for the rest of our lives and only naturally went to "My Bank" to get a loan and hopefully treated well. In the start, everything looks so promising including favourable rates and loan fees. They accommodated me with a pre-approval (that turned out to be as good as 1 ply toilet paper). Then the loan process started and what looked to be a great online/loan officer system turned out to be as worthless as the 1 Ply! They do not care if you have built significant assets in your lifetime or been a dependable trusted customer for over 25 years. They tease you with rates, get you to spend $675 and then reject you because you don't make enough money. They don't care that you made money your whole life and have cash and assets to back it up. Stay away from this nightmare of a company that their CEO just stepped done because they stink at understanding their customer's needs.

7 years ago

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Thomas Hullinger Pleasant Grove, UT

Wells Fargo is a well respected bank that gave me the loan I needed, quickly and at a great rate. They are wonderful and I will be back for my next loan.

8 years ago

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Donna Tulare, CA

They are ok but in 16 years one late payment due to family illness,paid day after grace period.Was charged late fee of$46.00.I called to explain that I do online bill payment adn sent mortgage payment to a utility company in error.I am looking to refinance because this was plain old not nice of Wells Fargo to ding me when I am taking care of a family member with cancer and am very stressed.

8 years ago

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Neil Andrews Alpharetta, GA

At times of financial struggle, "experts" say to be proactive, to contact your lender and work with them. If you're with Wells Fargo, I wouldn't bother. They don't care about their customer. When I was laid off and our family lost 65% of the household income, I contacted WF to discuss my options. After 2 weeks, they offered to temporarily reduce my mortgage by just 2%. They also advised the impact to my credit so I declined their insulting terms and instead requested to stop paying my escrow. They laid out the terms and I met all of them yet they twice declined to remove the escrow, citing the 'repayment plan' that I had declined and had written confirmation that I declined. It took 4 weeks of arguing during an already very stressful financial situation. And only after I took to social media was any action taken. They have now removed the escrow (reducing my monthly expenses by $820 instead of the insulting $60 in their "repayment plan") but the experience has soured my relationship with them. Banks got govt help when they were in trouble but WF made it almost impossible for me when my family needed their help. I am now moving all my financial accounts, including my retirement assets, away from WF as quickly as I can. Wells Fargo has lost a 17 year customer because when I did everything proactively and sought their help, their service was horrible, uncaring and unhelpful. Goodbye WF.

8 years ago

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Laurie Trlak

Because I found them to be difficult to work with. Once when the 1st of the month fell on Labor Day weekend they called me because my payment wasn't in by the first. When I told the associate we had signed up for auto pay, and if the money hadnt been withdrawn on time it was their fault he hung up on me and didnt bother to apologize for the mix up. There wers other problems that we had with them but they were too many to list here.

8 years ago

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Terry W Fossum

They gave us the most competative rate and provided a seamless transition from construction loan to mortgage. They also provided us with rate breaks on car laons and student loans because we had our mortgage with them.

8 years ago

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Jim K

They are ok and I have no issues outside of the terrible fees. I do have issues with their advertising... sent me a pre-approved letter for an equity loan and actually applied to consolidate some debt. They declined my loan saying I was never really pre-approved. Now that all of the debt is paid, I am going to start shopping for a new bank.

8 years ago

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Germaine James Houston, TX

Wells Fargo has no maintenance fees for checking account. Great customer service. Offers low interest rates for loans. Lot of security features to protect accounts from predators.

4 years ago

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Rom Mendawi Los Angeles, CA

This is one of the best banks. I always have positive experiences with them. Good customer service, fast solving problems, good online options and more. I would highly recommend it.

5 years ago

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Mary Kate F Simpsonville, SC

Wells Fargo has always been an efficient and organized bank and I have yet to report an issue with them! They exemplify great customer service, provide an easy, hassle-free way of managing your mortgage and account, and protect your financial security with the utmost precaution. Overall, I am pleased with Wells Fargo and can only recommend them !

5 years ago

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Brian Elligson Winchester, KY

I've always had a good experience with Wells Fargo. They do the standard practice of buying and selling mortgages which can be a little confusing at times, but overall the process is user friendly. I've always had great chats with customer service and never found it difficult to get ahold of someone to talk to.

5 years ago

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Rogers Family Salt Lake City, UT

My mother and myself have accounts with Wells Fargo and we love them. There ATMS are everywhere and give multiple different amounts. Online banking is easy to use and our business is appreciated

5 years ago

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Peter Harmatuk Columbia, MD

Was a former mortgage customer for nearly 20 years. Never had any issues dealing with the company. Their website was easy to use and they serviced my mortgage and equity line of credit well.

5 years ago

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Tyler B Palos Verdes Estates, CA

I worked with a Wells Fargo mortgage banker for my wife and Is home purchase. Unfortunately during COVID-19 they changed their underwriting standards and left us scrambling to find a banker to buy our home. If you fit within their box, Wells offers competitive rates and good customer service.

5 years ago

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Eric Asare-budu Mechanicsville, VA

Wells Fargo serviced one of my Mortgages and they were really helpful. they communicated with me frequently about my loan with updates, changes. The website makes it very easy to make your payment and i will recommend them.

5 years ago

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Tracey Columbia, MD

Getting started with Wells Fargo mortgage is a cluster "u know what" but once u r finished its not bad. the only issue I have is I get paid weekly so I would like to pay half one week and half another week and they don't aloud it but other than that they have been great. They have definitely been very helpful with the covid stuff.

5 years ago

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A. Taylor Panama City, FL

I last used Wells Fargo mortgage services a few years ago. They were the most straight-forward and easy to use that I have ever had. Simple, reliable customer friendly servie at it's best.

5 years ago

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Kent Logan, UT

We recently refinanced our home to take advantage of historically low interest rates and Wells Fargo became our loan servicer. So far, everything has been smooth and straightforward after several months of mortgage payments.

5 years ago

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John Garcia Albuquerque, NM

I have been a Wells Fargo customer for about 30 years. I have about 9 different accounts with them. They have always treated me with respect and fairness. I would recommend to anyone.

5 years ago

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Andrew Hyde ,

I have only used Wells Fargo for one mortgage. They were unwilling to help me in a desperate time when I was laid off. I attempted to restructure my loan to prevent getting behind on payment until I could find work again. They would not even consider helping me until I was at least 6 months behind on payments. Then, the only help they offered was bankruptcy or turning over my home, both of which would have damaged my credit for years.

6 years ago

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Cynthia Putnam, CT

I absolutely love Wells Fargo. They have been better than any other mortgage company that we have had. They are there for you and customer service is awesome. I feel like they actually care about me as a customer.

6 years ago

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Dave_ Layton, UT

My mortgage is with Wells Fargo. They have provided good customer service to me. They fixed an error in the processing of my payments and have been great to work with when I call them.

6 years ago

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Jon Moreno Sandy, UT

We have had our mortgage and credit cards with Wells Fargo they have always been great to work with and their app is so easy to use to make sure payment are set up on time and properly!

6 years ago

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Jennifer Ogden, UT

I didn't really like the "Big Bank" feel with our mortgage through Wells Fargo. It always seemed like we were just another tiny part of the puzzle. I would have liked better customer service and rates more comparable to others I knew of at the time. The bright side was that the application process was very easy through a very highly skilled mortgage loan officer.

7 years ago

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Reese Pleasant Grove, UT

I have had a mortgage through Wells Fargo in the past and it was a great rate, easy to qualify and low closing costs. They are easy to keep track of and make payments to and the online capabilities is amazing.

7 years ago

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wayne sanders Valley Center, CA

we have previously used Wells Fargo and never had any issues. when we were with them all contracts were clearly explained and if we had any questions there was always someone who could answer it for us. it was nice to have a branch near by that we could go into if needed.

7 years ago

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Amanda Olsen Eagle Mountain, UT

Love working with Wells Fargo. Many services available to help with all financial needs. Competent and friendly staff to help you navigate the loan world along with making long term investment decisions.

7 years ago

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Laura Orem, UT

We have had a home loan with Wells Fargo Home Mortgage for over 17 years. Before that, we had another home loan with them for 10 years. We have been loyal customers. However, suddenly, they sold our mortgage to another mortgage provider. I know this can be a common practice, but it has caused some problems and after being with them for so long, it came as quite a surprise.

7 years ago

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Brody B Orem, UT

Great experience with Wells Fargo.Easy application, fast closing and low fees. Probably the best home loan experience I have ever had. Use Wells Fargo if you are looking for a home loan.

7 years ago

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Ann Bailey Lehi, UT

I have had several home loans through Wells Fargo. They were very easy to work with. They sold our loans quickly, but were pleased how quickly our paperwork went through to qualify.

7 years ago

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Kathy Jo Jorgensen Orem, UT

Great company to use for your mortgage. They have easy online bill pay. We had a slight mix up one month with our mortgage payment and one quick phone call later, everything was made right with no penalty.

7 years ago

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Kaitlyn G. Vienna, VA

Wells Fargo has managed our home loan for the past 3.5 years and we have had no issues. The process is simple and their monthly, quarterly and annual statements are easy to understand.

7 years ago

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Ella American Fork, UT

Wells Fargo is pretty great. Every time I've been, I have gotten excellent customer service. The people there are truly there to help meet your loan needs and do what they can in your best interest.

7 years ago

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Kristiane R Durfey Pleasant Grove, UT

I have been with Wells Fargo for about 15 years and they have been very good to work with. We have linked accounts for our children which makes it easy for us to transfer funds in between accounts. The home loan we had for a short time was at a competitive percentage rate and we were pleased with the process.

8 years ago

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Bob Conley Crestwood, KY

They have never sold my home loan. We pay our mortgage on-time with a little bit extra. We have not gotten much extra for that, but when we have had questions, they have been quick to respond.

8 years ago

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Raven Trujillo Gilbert, AZ

We have been with Wells Fargo for over 5 years and are happy with the service they provide. Their App is user friendly and makes making our mortgage payment and viewing our statements easy.

8 years ago

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Blake Olson Gilbert, AZ

We have had our home financed through Wells Fargo for the past 12 years. In 2012 we refinanced to a 15 yr loan. They handled the process smoothly without any issues. We haven't had any issues with Wells Fargo's service during this entire time and would recommend them to anyone buying or refinancing a home.

8 years ago

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Cat Sussex, WI

I feel I was not treated well and that caused us to lose our house shortly after they bought out our mortgage, even though we had not missed a payment in 25+ years to the previous lending co. They did not foreclose but threatened it and we were forced into a short sale, leaving the home without many of our precious belongings.

6 years ago

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Gregory Jackson

The loan officers worked with me to get the loan I needed. There was no hassle or roadblocks in getting the loan I needed in spite of my special situation.

6 years ago

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Sue

No problems ever. Periodically they run programs where we use their credit card and have the bonus points applied to our mortgage.

6 years ago

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Yolanda Briganti Riverton, UT

I have had a home loan with Wells Fargo for years. Their site was easy to navigate. The automatic payment went smoothly. I didn't have any issues with the loan.

6 years ago

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Jennifer S.

They had several people following progress on my mortgage; feedback was quick and excellent; the whole process was very smooth with their guidance.

8 years ago

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Robert Stephenson

I have not incurred problems with them but they could more proactive with financial suggestions for their customers which would build consumer allegiance.

8 years ago

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J S Savannah, GA

I love Wells Fargo as a bank so it only made sense to go through them. They made everything so convenient and they were so helpful with the walk through.

4 years ago

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Laura Washington Augusta, GA

I think they are a good company. They had a home loan of mine for at least 15 years. I sold the home a few months ago. They were very thorough in ensuring I received any final funds.

5 years ago

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Belle Pierdon Willoughby, OH

I used Wells Fargo for my prior mortgage on a home I sold. I found this company to be lacking with customer service/needs. The rates were high even though I had great credit and income; it was my first home buying experience and I've learned what good service is now.

5 years ago

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Erinmarie Xian Seffner, FL

Wells Fargo is by the far the worst most scheming company I have ever dealt with. 16 years ago they were my first home Mtg company. I mailed a check before the 1st of each month to give ample time to show up. This was fine for a while. Then all of a sudden I started getting hit with 'Late Payment fee's'. I went ahead and paid and just figured the mail was slower than expected (mobile banking wasn't a 'thing' back then). But then I started getting suspicious. There is NO WAY it takes an envelope 17 days to its destination. SO, I paid to have the envelope trace. Apparently it takes 1 days to reach its destination and wells fargo simply didnt apply it until AFTER the Due date in order to charge a late fee. What a racket - that should be ILLEGAL. I called up and spoke with someone, faxed my proof and got all my late fee's back and then promptly re-financed and went with another company (BOA) who we've been very happy with ever since. **If I could give less than 1 star for "TRUSTWORTHINESS" I would.

5 years ago

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Basil48 Ocean Isle Beach, NC

Wells has numerous offices and personnel handling their accounts. When used on an investment property in MD we had difficulties either refinancing or getting straight answers on questions. They tried to link in and/or have you obtain other services, such as credit cards, stock management, etc. Often personnel you had been dealing with where not available.

5 years ago

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C Hall Richmond, VA

Wells Fargo mortgage's experience matches their other experience with credit cards, bill pay, etc. Finding your information about your mortgage requires some digging, but ultimately it's pretty standard and decent; feels more like an add-on service than a significant investment experience.

5 years ago