Name: Wells Fargo
Rating: 3.8

star star_border star_border star_border star_border

peter harmatuk Poolesville, MD

ONE of the worst banking services around. I have NEVER had any good experiences with them with in their credit services or banking. I have had a mortgage with them for 15 years on an investment property that they refused to let me refinance...finally they sold the mortgage to a debt collection service as it was a veritable rate mortgage and they were not making a killing on it. They did keep the Line-of-credit that was attached to the property as it had a fixed rate that was 4% above the market. They also refuse my request to renegotiate to lower cost to me....they are crooks and should not be in the banking business (see the "false loan request" scandal of a few years ago.

5 years ago Edited September 14, 2021

star star star star_border star_border

brandon wilkins West Valley City, UT

I had my mortgage through Wells Fargo for several years on my personal home. I closed my loan through someone else but they purchased it. I never needed too much service regarding it. They seemed to do just fine processing my monthly payments until I paid it off eventually.

5 years ago

star star star star star_border

Bessie B Gilbert, AZ

We had our home morgage through Wells Fargo. They had competitive rates. We were able to set up direct payments and i liked that there were not penalities for early payoff. Overall it was a positive exerience.

5 years ago

star star star star star_border

Sks1969 Carlisle, PA

We are OK experience with Wells Fargo. We only had an account open because of a reoccurring payment/loan. We didn’t care for their service to do our regular banking with them

6 years ago

star star star star_border star_border

Ryan H American Fork, UT

Wells Fargo purchased my loan from a different mortgagee so I wasn't able to choose to go through them. They are very friendly at the window and helpful when needs arise. They do a good job trying to cross-sell you to other products they offer, personal and business banking, credit cards, etc.

7 years ago

star star star star_border star_border

Krysten Lehi, UT

We stay with Wells Fargo because we have been with them for over a decade but we’ve never felt like they care about us. They try to sneak in redivulous little fees that we go in and ask to have removed and they remove or refund them. Basically they probably make tons of money off people not paying attention

7 years ago

star star star star_border star_border

janalee sanders Valley Center, CA

several years ago we were looking to re-fi our home loan and did quite a bit of research with a Wells Fargo rep. while most everything they offered looked great, what it came down to was interest rate and they just couldn't offer us a rate that worked for the time frame we needed it.

7 years ago

star star star star star_border

Jason Brown Lehi, UT

Honestly, the best part of the home loan wasn't the rate but rather that it fully integrated into the Wells Fargo app. I was able to see my checking, savings, and mortgage balance.

7 years ago

star star star star star_border

Cayla robinson Sandy, UT

When it comes to home loans Wells Fargo is the way to go . They always are there to help me with any concerns and help me feel at home with no worries. The staff is very helpful and pleasant! Love them!

7 years ago

star star star star star

Kristie Sgambati Rocklin, CA

We used Wells Fargo to finance our home loan for our second home. We love the customer service we receive and would not want to bank with anyone else.

7 years ago

star star star star star

Jason Pyrah Willard, MO

Our Wells Fargo home loan has a little bit higher interest rate, but I am okay with paying it because I really like the stellar service that we receive.

7 years ago

star star_border star_border star_border star_border

Brian Joseph Duncan Queen Creek, AZ

I would not recommend Wells Fargo. I had an account with them, a car with them and a home with them. I have cancelled all of them. I was behind on my car payment and I called to make arrangements. They would not work with me. Instead, they went into my bank account and removed the funds without authorization. When I asked them to fix this they refused. I also lost my home because of them. I tried to work with them during a slow time in employment and either refinance or adjust my loan, put the past due on the end of the loan, or find someway to save my home. They refused to work with me and basically told me they would rather take the home than try to help me and my family out. We lost our home and were forced to move.

8 years ago

star star star star star_border

Amber Saratoga Springs, UT

We attained a smart fit home equity line of credit, which was essentially a second mortgage on our home. It was nice to be able to draw out money when we needed it for home improvements instead of in one big lump sum.

8 years ago

star star star star star

Kristin G Pleasant Grove, UT

I highly recommend Wells Fargo. They are willing to answer any questions you have whether great or small, and have a great response time in getting back to you.

8 years ago

star star_border star_border star_border star_border

Becky Rasmussen American Fork, UT

If zero stars were an options, I would have selected zero. Wells Fargo nearly caused complete financial ruin for our family when the housing bubble collapsed in 2007. My husband and I unsuspectingly found ourselves in a mortgage with a variable interest rate. Our loan office told us it would never rise above .5% above prime and capped at 7%. When our payment jumped from $900/month to $2700 I was forced to quit my post as a stay-at-home-mom and get a full-time job. We immediately placed our home for sale and received offers above and beyond the loan balance and cost of realtor fees. Wells Fargo refused the offers because they had built a pre-payment penalty into our loan. The pre-payment penalty was $68,000. When we provided evidence that our initials were not on the mortgage document pages that reviewed the pre-payment penalty they refused to concede. We did not have the money to hire a lawyer and fight them. Ultimately, we had to pay outrageous prices until the Federal government forced banks to quit predatory lending practices. Once the pre-payment penalty period ended we refinanced with another lender.

8 years ago

star star star star star

Tyler Williams Gilbert, AZ

I used Wells Fargo for my home loan. Customer service was great and anytime I had a question, the representatives seemed to always have an answer for me.

8 years ago

star star_border star_border star_border star_border

Mark bizon Woodbridge, VA

receive a computer generated letter every 6 months that I am in Past due status. I have never missed a Payment. I finally escalated to executive offuce, ms m and ms. G. Both hopeless and a disgrace as an employee. Do not do business with WF!

5 years ago

star star star star star

William R Feerick

They have been overall very understanding during a period in my life when I was having difficulties.

8 years ago

star star_border star_border star_border star_border

Adria Moskowitz

They provide information over the phone that they refuse to put in writing so there is no evidence of what they say. They lie a lot. They steal. They make up charges for nothing that shouldn't exist and refuse to refund them.

8 years ago

star star star star star

Carrie Feehan

Quick, easy and painless. The representative was a great help with documents needed to get out loan without delay

8 years ago

star star_border star_border star_border star_border

Mike Danville, CA

Terrible customer service.Will not accept wire transfers. Confused internallly. Consistently mistakenly charge for house insurance when the insurance company has sent them proof of insurance. Hard to get through to anyone who has any idea what is going on.

8 years ago

star star star star star

Timothy Falick Elkridge, MD

have had the mortgage for many years and have never had any problems when I had to contact customer service.

8 years ago

star star star star star_border

Joseph Little

Very good company with nice website. Service reps are very knowledgeable & very professional. Always try to help you meet your goals & needs.

8 years ago

star star star star_border star_border

Janine

They have an old website and are hard to get in touch with when I have questions. They also have delayed in paying my insurance from my escrow to the insurance company.

8 years ago

star star star star star_border

Hunter Scott

I have not had any problems with them. At times they don't apply payments as indicated on payment slip and had to call to rectify.

8 years ago

star star star star star

Michael Marinelli

I never had a problem with Wells Fargo. My intrest rate is very low and my monthly payments have gone down.

8 years ago

star star star star star

Jerry Cantrell Louisville, KY

I have been a customer of Wells Fargo for over 15 years. They have kept my interest rates low and keep me informed of my account activity!!

4 years ago

star star star star star

JaylenOlivia Jacksonville, FL

Wells Fargo is the best to use simply because they have great customer service. Any problems are always solved quickly and efficiently.

4 years ago

star star star star_border star_border

Stacy Carter Red Cliff, CO

I banked with Wells Fargo for 20 + years. I never had a contact there that would remember me.. When I cancelled my accounts with them, not one person even said, thanks for your 20 years of business.

5 years ago

star star star star star

John Bell Danville, KY

I received all my paperwork and information in a timely manner and Wells Fargo was quick to respond any questions I had.

5 years ago

star star star star star

Matthew Easterbrook Paso Robles, CA

I have had multiple home loans with Wells Fargo Mortgage. They have always had good rates, easy to work with, and great customer service.

5 years ago

star star star star star

janet Stroudsburg, PA

they were very helpful. My first time buyer and it went thru fairly easy. I was at my last nerves and anxious to get a home.

5 years ago

star star star star star

Ric Powers Port Clinton, OH

Have a home loan with Wells Fargo (2nd loan to date) and they have been professional and their on line technology works and is easy to access!

5 years ago

star star star star star

Kevin Liu Salt Lake City, UT

My original loan was sold to Wells Fargo which made it easy because I was already a Wells Fargo banking customer so setting up Bill Pay was easy.

6 years ago

star star star_border star_border star_border

Craig Orem, UT

Years ago we went through Wells Fargo for a mortgage and it seemed like they did everything they could to make the process more difficult than it needed to be. The fees were also much higher than other mortgage companies so I wouldn't recommend them to anyone!

7 years ago

star star star star star_border

Debbie Aston Alpine, UT

We love wells fargo! They are super conservative, but they offer good products and they won't try to tell you you qualify for bigger house then you can afford.

7 years ago

star star star star star

Sunny Perry Springville, UT

So grateful for Wells Fargo. Able to finance our home after months of trying other options. Wish we would have started there.

7 years ago

star star star star star

SPENCER C HARVEY Eagle Mountain, UT

What can i say we have them on both our mortgages and they do great. We do our job and they do theirs and without them we wouldn't have a house!

7 years ago

star star_border star_border star_border star_border

Jeremy Arndt Orem, UT

I did a home loan with Wells Fargo a few years ago and everything they "said" was not represented correctly. I'm not even sure how they did what they did, but buried in the new loan was a bunch of hidden fees and things nobody in their right mind would want. My bad for not having a lawyer present to read the documents with me, but my goodness. What is this world coming to if you cannot trust a company to be ethical? I know I wasn't the only person Wells Fargo scammed out of money, but it felt really personal.

7 years ago

star star star star star

Kymberlee Yack Orem, UT

can i just say how much i love wells fargo! we were trying to put a down payment on a house and they were so great to work with!

7 years ago

star star star star star_border

Dasha Directo Provo, UT

I feel comfortable taking a loan with Wells Fargo. The loan interest isn't ridiculous, so it's not hard to pay back. I've been able to pay my loans without any trouble.

7 years ago

star star star star star

Cori Jacobsen Ollerton Alpine, UT

Took time to answer questions, evaluated our needs well and gave us honest directions to our future plans. Pleasant staff

7 years ago

star star_border star_border star_border star_border

Lynn White Gilbert, AZ

Worst ever. Changed rate illegally on a HELOC that was part of closing, but we realized after that they'd conveniently left the rate off of the legal docs, it was only on the quotes. At sale of home had unusual situation with corporate move and purchase of our unsold home. Spent several weeks going in circles - hours on the phone. It literally became a full-time job for about an entire week. All day on the phone or camping out at the bank or mortgage office. NEVER AGAIN.

7 years ago

star star star star star_border

Dylan Curtis Pleasant Grove, UT

They helped us get a 1st and 2nd mortgage for our first home. When we had a setback financially they were kind and gave us extra time to try and get caught up.

7 years ago

star star star_border star_border star_border

Amy Leifi Orem, UT

When I talked to a rep inside the bank about my account, I got one answer, when I called a rep I got another answer. Couldn't get the information I needed and was glad when I could finally pay off my home loan and be done with them.

7 years ago

star star star star star_border

Kristy Williams Gilbert, AZ

We used Wells Fargo for our home mortgage. They were easy to work with and had great customer service. I would recommend them for your next home loan.

8 years ago

star star star star star

Ashley Pleasant Grove, UT

Wells Fargo has been my bank forever and I will continue to bank with them, because of their service and taking care of me.

8 years ago

star star star star star

LeAnn Baytown, TX

This is our second mortgage thru WF. Never had any issues. Their customer service is fantastic.

5 years ago

star star star star star_border

courtney tennant Salem, VA

Customer service is very nice and considerate, but they have some crazy high rates for credit cards.

5 years ago

star star_border star_border star_border star_border

Michelle Sansom Senatobia, MS

They said they never received the check I sent even though they had to sign for it. Tried to pay it online and they denied it. Been arguing with them for over a month about it.

5 years ago