Name: AmeriSave Mortgage
Rating: 4.6

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Verified Customer

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Dennis

Everybody too care of me quite well. The two gentlemen helped me out and did a very good job. It was slowed down because of the Covid-19 nonsense.

6 years ago

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Verified Customer

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Eric

The service is outstanding. It is a very simple process. Also the pricing is extremely competitive. Overall I am very pleased.

6 years ago

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Verified Customer

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Roberta

Lowest interest rates for refinance. Process is very simple and the loan originator was excellent. I am very glad I did it.

6 years ago

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Verified Customer

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Darlene

The employees there are fantastic, knowledgeable and helpful. I want to thank them for everything that they did for me during this pandemic.

6 years ago

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Verified Customer

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James

Easy to contact customer support so it is easy to use them. I have worked them four times now and I’ve always had a good experience.

6 years ago

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Verified Customer

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Gayle Gray Escondido, CA

We refinanced during COVID 19 and were able to get a very low interest rate and everyone we worked with was courteous, and efficient.

6 years ago

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Verified Customer

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Janet Coates Winston-Salem, NC

I can't believe how easy and efficient these people are. They were in touch almost every day and it just took a minimum of time.

6 years ago

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Verified Customer

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Bonnie Oulla Hollywood, SC

They put me through the paces, asking for everything except my fifth grade report card, but I got the loan and the people I dealt with were pleasant.

6 years ago

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Verified Customer

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Renee Kennedy Knoxville, TN

We did recommend them and they took money from our friends and family and never returned phone calls or followed through with their refinance mortgages. They will not return phone calls and that is if you can even reach a voicemail to leave one. Very disappointed. I plan to tell our friends and family that have started their process to deny their credit card charge as fraud and go with another company.

6 years ago

Reply from AmeriSave Mortgage

Renee,
Thank you for providing your feedback. Our Customer Satisfaction Team would like to understand more regarding your experience as soon as possible. AmeriSave Mortgage takes our customer feedback seriously. Please contact our Customer Satisfaction Team toll-free at 888-700-4026, or by email at customersatisfaction@amerisave.com.
Please advise when you contact that you are responding from the Best Company survey and please provide your loan number, or have your family members or friends contact our company direct.

We look forward to hearing from you soon.

Sep. 1st, 2020

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Verified Customer

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Maquita Philadelphia, PA

Everything was provided to me online and there was a representative who kept in contact. My whole experience was good. They were helpful.

6 years ago

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Verified Customer

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Eric Windsor, CO

It was quick to get everything closed. They were great to work with because they were informative and responsive when I had questions.

6 years ago

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Verified Customer

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Katherine Coeur D Alene, ID

I am happy with their services. They are quick and professional. It was seamless obtaining the loan and they offered the best rate.

6 years ago

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Verified Customer

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Eric Ely, NV

We’re happy with amerisave but it does take a long time to get it all set on paper work but other than that the experience has been great.

6 years ago

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Verified Customer

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Barbara Columbia, MD

I didn’t have to wait at all, it was very painless experience without much effort on my part. Working with them was very nice.

6 years ago

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Verified Customer

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Jerry Green Valley, AZ

Great service! The person I was dealing with was excellent. Every time I had questions, they were answered in a timely manner.

6 years ago

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Verified Customer

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Chris Key West, FL

Overall the process was good, though some of the different sections weren’t always necessary and it could get bogged down.

6 years ago

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Verified Customer

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Juan Orlando, FL

They were very thoughtful with everything. It was very neat to do everything online. The process was very quick. Overall I am glad I dealt with them.

6 years ago

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Verified Customer

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Clarence Trussville, AL

Everything has worked out well. Everything went smooth online and talking with a representative. They kept me informed each step in the process.

6 years ago

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Verified Customer

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Brenda Kruzan Muskego, WI

My representative would get back to me as soon as I reached out to him. I got a better rate to refinance with them then with the original lender.

6 years ago

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Verified Customer

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Anonymous Wake Forest, NC

I used them once before and had a good experience so I used them I again. I am glad I did it. Interacting online is helpful and they are responsive.

6 years ago

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Verified Customer

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Lawrence Bixby, OK

They have good customer service. Everything is one online but someone is always there to answer question if I needed to get a quick response.

6 years ago

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Verified Customer

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Russell Henryville, PA

Keep up the good work. It was easy. They kept me informed step by step. Except with pandemic it would close a little earlier.

6 years ago

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Verified Customer

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Laura Phoenix, AZ

Better interest then others and good communication from my loan originator, who did a really good job servicing my account.

6 years ago

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Donna Rice Weirton, WV

I had Zak as my loan rep an He was awesome to speak with. He made Me feel that my loan was as important to him as it was to Me. Always answered when I called or got right back to me.Never had to wait on my question to be answered from him. Now Cassandra is another story,could never get a hold of Her or get a call back. Thank Goddness 4 Zak

4 years ago Edited November 18, 2021

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Al Cervix Brighton, MA

Darla C gave me an online quote and held true to that right to closing , I’m a builder so I’ve taken dozens of mortgages and I can’t tell you how good it feels to have someone that communicates and stays true to claims/quotes . I would highly recommend Darla and AmeriSave for anyone looking into mortgages. Very professional.

5 years ago

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Edith R ,

I just Refinance with Amerisave last month, I'm please with the service . Jacobey the agent that I worked with, excelent, knowlegeble him and all the team that were involved with the process comunicate very well with me, respond emails almost inmedialy. definelly ill do it again with them.

5 years ago

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Greg Haugabook San Antonio, TX

The overall process fairly good. I'm happy with the rate I rec'd, but was not aware I was buying points for the rate until I rec'd disclosures. I took a star for this issue because this hindered my ability to make an informed decision. The next concern is I started this process in early November and didn't sign paperwork until December 24th. My previous loan was an 80/15 fixed. One of the delays was Amerisave was attempting to close with me early December when I noticed the loan amount was only the 80% portion of my loan. Amerisave stated that was the only information my lender sent. I educated, I had already provided Amerisave copies of both loans for the past 12 months. Had I not caught the error, I would have been stuck with two loans again. I then took matters into my own hands and requested my payoff information from my previous lender and forwarded it to Amerisave in order to obtain the correct loan. This is where I took the second star. Amerisave staff is very friendly and helpful, but as you can read, there are significant concerns with their process. I feel there are some training opportunities that need to happen regarding their processes.

5 years ago

Reply from AmeriSave Mortgage

We appreciated your patience, and we appreciate your feedback on your mortgage loan.
Your mortgage experience is very important to our company, and we value the information you provided so that we can share with our Operations Team.

If you need assistance in the future, please do not hesitate to contact our Satisfaction Team at our toll-free number 888-700-4026, or by email at customersatisfaction@amerisave.com.

Jan. 7th, 2021

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Eric Holmberg-Weidler San Mateo, CA

Amerisave gave an excellent rate on our refi and got the ball rolling really quickly once I contacted them. The issue came once we'd paid the up front $500 to officially sign on to doing the refinance. Once we did this, everything kind of went dark. The loan originator we had been working with stopped returning our messages and never picked up his phone. No progress seemed to be being made on the refi, no updates, and we weren't sure when it would finish. Our rate hadn't been locked, so I was worried and wanted to get to that point asap. I started reading other reviews and saw that happened a lot, so I got really nervous. I ended up calling the main company multiple times, and eventually asked to talk to our loan originator's manager. Finally (this was after ~3 or so weeks of no contact), my constant calling and contacting the manager got results. I got a date when it would be done, and the manager locked our rate (at near the original rate we got, it had gone up a tiny bit so we had to pay a fraction of a point, but it was only a few hundred extra than we had originally agreed to). After this, we got connected with a loan processor, who was excellent at responding and keeping us in the loop. It only took another month or so for it to finish, and she kept us updated the whole way through. We started our refi in early September and the whole thing was done by the beginning of November. The website you use to enter info is nice, and they don't ask for every single bank account under the sun, so it was less documentation than going through a regular bank (besides being a significantly lower rate). The mortgage servicer they leave you with also has bad ratings, so that's not great, but I haven't had problems yet. They have a fine website and seem to be professional. But most bad reviews mention talk about bad service if you have problems, and I can't speak for that as its only been a month. So in summary, if you want a great rate and are willing to take the risk of paying a bit up front and having a floating rate for a bit of time...and possibly having them go dark somewhere in the middle of the process, if you can make it through, you will have gotten a good deal in the end. It was a lot of stress though and I was half worried I was being scammed along the way. So just keep all that in mind if you decide to go with them.

5 years ago

Reply from AmeriSave Mortgage

We appreciated your patience, and we appreciate your feedback on your mortgage loan.
Your mortgage experience is very important to our company, and we value the information you provided so that we can share with our Operations Team.

If you need assistance in the future, please do not hesitate to contact our Satisfaction Team at our toll-free number 888-700-4026, or by email at customersatisfaction@amerisave.com.

Dec. 4th, 2020

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Morton Geivett West Sacramento, CA

After 45 days of getting the run around we decided to shop for a new mortgage company. AmeriSave beat our current companies rates and closed our refinance and investment purchase in just a few weeks. Thomas was excellent the entire process. Already referred friends and family.

6 years ago

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Matthew O'Keefe Saint Paul, MN

From application to closing, our refi took 17 days. The rate we found with Amerisave was far and away the lowest. The process was easy, quick and painless. I’ve already recommended Amerisave to my friends and will continue to recommend them to anyone looking for a mortgage lender.

6 years ago

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Seyan Lucero Denver, CO

The process was very easy. They called and worked with me right away to get the rates that I wanted. They showed me many options to consider so I could make the best choice possible. They are very responsive to my questions. The closing was set up quickly and smoothly.

6 years ago

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Suzan Wallack Slinger, WI

My Husband and I had a wonderful experience working with BJ . AmeriSave Mtg Corp , BJ work with us to re-finance our home. BJ was informative, extremely thorough and attentive to our financial needs. Making sure that we would be getting the best rate possible. We would highly recommend BJ and AmeriSave Mtg Corp .

6 years ago

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Daniel Castaneda Portage, IN

Definitely the easiest and most enjoyable refinance I have ever completed. Xavier and his team were friendly and very attentive to my needs. I thought so highly of the experience I referred a co-worker to Xavier and he shares the same experience. Thank You!!!

6 years ago

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Verified Customer

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santosh North Andover, MA

It was difficult refinancing as my wife is out of US but they helped me navigate that process all they the way.

4 years ago

Reply from AmeriSave Mortgage

We're glad to know our team met your expectations, Santosh! Thank you for sharing your positive experience.

Mar. 18th, 2022

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Verified Customer

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Timothy C Fielding Marble Falls, TX

great communication, no endless we need one more thing BS. we got it done painlessly, and we are self employed!

4 years ago

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Jacob Rigby, ID

They respond anytime I have a question There was a couple issues here and there but Amersive was great

4 years ago

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Verified Customer

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Sharon Abingdon, MD

Whenever I had a question (because I'm not real good with computers and stuff) they helped me. It was so easy.

4 years ago

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Verified Customer

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Steve Oley, PA

Every question I had they answered, every issue we had we worked through it together, overall a great company.

4 years ago

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Verified Customer

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Mohamad Austin, TX

The system and the people were really top notch. We always have been really pleased with the whole process

4 years ago

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Verified Customer

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James Texas City, TX

The people who are contacting me were awesome, very helpful and very courteous and very professional.

4 years ago

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Verified Customer

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Tamika Alpharetta, GA

We got a really good loan officer. They worked hard to respond back and kept everything well scheduled

4 years ago

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Verified Customer

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Dana Lawrenceville, GA

My loan officer was fantastic and always accessible and knowledgeable. He made it a lot easier for me.

4 years ago

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Verified Customer

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jeff s Deerfield Beach, FL

great professionalism closed my loan a little over 3weeks gave me closing credits towards my closing cost

4 years ago

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Verified Customer

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David Majdecki Slane Pittsburgh, PA

Everyone involved made this transaction very easy. Especially Joy who walked us through every step of the way.

4 years ago

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Verified Customer

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Daniel Ford Plainfield, IL

Awesome customer service and always following up to make sure everything is going according to plan

4 years ago

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Verified Customer

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Aron Peterson Kerrville, TX

It was a quick and easy refi, they kept me up-to-date with emails keeping me informed with the progress.

4 years ago

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Verified Customer

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Sean Eugene, OR

Was easy to get a hold of them. They were quick with answers. The process was easy and quick. I am glad I used them.

4 years ago

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Anonymous Saint Louis, MO

It is going smoothly. They really worked with me for my first time buying a home. They helped me chose the right plan. I am glad I went with them.

4 years ago

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John Palm Coast, FL

They have the best rate but the process is very bad and support is very poor. Only the loan officer was the one who could really help us because he gave a damn. I think they need to change the process. Especially the portal and communication process. I am not happy I did it.

4 years ago

Reply from AmeriSave Mortgage

Thank you for providing your feedback. Our Customer Satisfaction Team would like to understand more regarding your experience as soon as possible. AmeriSave Mortgage takes our customer feedback seriously. Please contact our Customer Satisfaction Team toll-free at 888-700-4026, or by email at customersatisfaction@amerisave.com.

Jan. 14th, 2022

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Amy Anton, TX

Highly recommend. They were great to work with. I feel like they needed all the necessary documentation.

4 years ago