Name: AmeriSave Mortgage
Rating: 4.6

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Verified Customer

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F

Everything is alright and good. When I needed my loan coordinator, there was quick responses. Nobody lied to me.

6 years ago

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Verified Customer

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Daniel

Amerisave looks to be the best deal and I am glad I went with them. It was great. Everything went easily.

6 years ago

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Verified Customer

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Jon Sun City, AZ

My wife and I used Amerisave to refinance. They were very competitive, friendly and everything was completed quickly!

6 years ago Edited September 14, 2021

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Verified Customer

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Jennie Asheville, NC

Great service, easy process. Worked hard to make the numbers work and ensure you were happy with the results.

6 years ago

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Verified Customer

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Joseph Las Vegas, NV

I am very satisfied with the results. Every time we called, they were understanding and someone was willing to help.

6 years ago

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Verified Customer

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Gregory Cordova, TN

Their customer service has a long way to go, it needs to improve. They gave me the best deal but there is no communication and no follow up. They don’t respond to phone calls and when I asked talked to the manager, he didn’t have the decency to call me back. He wanted to do it through email. I asked multiple times. They’re horrible.

6 years ago

Reply from AmeriSave Mortgage

Gregory,
Thank you for sharing your feedback. We appreciated your patience, and we regret that the communication that you received was not superior on your loan.

Your mortgage experience is very important to our company, and we will share your feedback with our Operations Team. Our Satisfaction Team is available to assist you and can be reached at our toll-free number 888-700-4026, or by email at customersatisfaction@amerisave.com

Aug. 21st, 2020

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Verified Customer

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Segundo Charlotte, NC

Very convenient online banking. It is very accessible. I am glad I did. It is the best internationally on the market.

6 years ago

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Verified Customer

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Joseph Naples, FL

I do recommend them. I like the person that contacted me. Applying was quick and it went very smoothly.

6 years ago

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Verified Customer

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Anonymous Independence, MO

I like the friendly staff. I get great service through the whole process. They are always there to answer questions.

6 years ago

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Verified Customer

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Gerald Tacoma, WA

Things went fairly smoothly. They responded to my phone calls when I had questions and they gave me the best interest rate.

6 years ago

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Verified Customer

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Anonymous Warrington, PA

Everything is online which is really convenient. There is good customer support. I know can trust them.

6 years ago

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Verified Customer

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Milton Surprise, AZ

Whenever we have questions, they are very prompt to take care of it. They are very knowledgeable and professional.

6 years ago

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Verified Customer

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Leah Victorville, CA

They did the job and they did it promptly. They person was a go-getter who took care of things. I am glad I did it.

6 years ago

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Verified Customer

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Donald Lubbock, TX

Communication was easy and always timely. They were the first to respond to my request and I am glad that it worked.

6 years ago

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Verified Customer

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Douglas Gibsonia, PA

Matt Carter, who I was working with, explained everything about the process and kept things going well.

6 years ago

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Jon Siegel Framingham, MA

I have been in the real estate business for over 35 years, obtaining new mortgages and MANY refinances. I have found Amerisave to be the WORST company to try to deal with compared to all of the other companies I have dealt with. Their rates are probably among the lowest, but initial and ongoing customer service experiences are horrendous, and if I had the chance to do it again, I would NOT do business with them. I wasn't too concerned with the difficulty in refinancing with them last fall (extremely painful), figuring that it's a one-time effort that would pay for itself with the lower rate I was getting. But since then I have had several dealings with them, and find their customer service to be among the most consumer-UNFRIENDLY that I have experienced. From trying to fix an escrow problem that was THIER fault, to trying to get some basic info about putting a mortgaged property into an LLC, each time it took forever to get help, the process was cumbersome, and even after being told an issue was resolved, it turns out it wasn't. With the escrow problem, I was told that their system couldn't correct my escrow amount for 1 1/2 months, so in the mean time I had to pay an extra $600/mo. payment so as not to be considered delinquent with my payment. Don't be drawn in by their low rates and the smooth talking loan originators, and go with a different company that cares about their customers.

5 years ago

Reply from AmeriSave Mortgage

Thank you for providing your feedback. Our Customer Satisfaction Team would like to understand more regarding your experience as soon as possible. AmeriSave Mortgage takes our customer feedback seriously. Please contact our Customer Satisfaction Team toll-free at 888-700-4026, or by email at customersatisfaction@amerisave.com.

Sep. 9th, 2021

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Al Goerig Bristol, PA

I liked that most of the majority of the process was taken care of online. Our Loan Originator was efficient and kept us well informed of the process and any needed documentation to move the process along.

6 years ago

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Norman Joseph Imperial, PA

Ryan v made this process extremely easy, communicated effectively and helped me through out the process. I highly recommend Ryan to anyone that is looking for help with a mortgage (new or refinance)

6 years ago

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Albert A DeMuth Jr Redding, CA

I appreciated the assistance I received through the entire process. I was never left on my own nor expected to understand and enterprit the volumes of paper work involved. This was all done electronically.

6 years ago

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Audrey Macfarlane Dallas, TX

I recently just bought my second home and decided to go with a different mortgage company this time around. Amerisafe mortgage was the best i've used so far with fast times, great service and an overall sense of security with the mortgage. So glad I chose them .

4 years ago

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Khan Washington, WV

The team I worked with; Sebastian S and Amy W; both very responsive and helpful through out the entire process of applying for loan, to closing. I wanted to close 2 weeks earlier than the scheduled date. They helped me made that possible

5 years ago

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Kamrul Kibria Dhaka, 13

It was a great experience with AmeriSave Mortgage. Zack was very helpful in everyway. Excellent customer service, easy to communicate as well as friendly manner. As i applied for the first time mortgage loan and the whole process was nicely handled by zack, that pleased me very much. I highly recommended to anyone.

5 years ago

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Evelyn Gainesville, FL

This was the easiest refinance we have ever had, from beginning to end. Norris F was our go to person and he was always available and very helpful. Terri V with customer service has been amazing on answering questions and getting things done. I highly recommend them.

5 years ago

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Carol Lewis Myrtle Beach, SC

Currently working with this Company. To date, everything is as they said it would be. I was in the process with another company to refinance and they could not keep up with their work load. After several months, left them for AmeriSave.

6 years ago

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Verified Customer

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Christopher Lutgen Lake Havasu City, AZ

Loan refi process was very smooth and easy. GREAT communication during the entire process.

4 years ago

Reply from AmeriSave Mortgage

Good afternoon, Christopher Lutgen and thank you for allowing us to serve you! We also thank you so much for this great feedback! We love to hear about the outstanding experiences our customers have at AmeriSave. We look forward to helping you again in the future and appreciate your business and the review!

Mar. 17th, 2022

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Verified Customer

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James

It went so fast, no problems. Everyone that helped me was so nice. It was great great experience.

4 years ago

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Verified Customer

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Courtney Louisville, KY

It was excellent. It was just easy and I like being able to do it from home. That was nice.

4 years ago

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Verified Customer

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Sharon Lakewood, OH

It was a wonderful experience. I really liked Carter, he was amazing to work with.

4 years ago

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Verified Customer

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Ericka Bruce Jordan, MN

My loan originator, Jessica J went out of her way, above and beyond, to get us the best deal!

4 years ago

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Verified Customer

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Savannah Madison Brandenburg, KY

Everything about this process was efficient and they were able to answer all my questions.

4 years ago

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Verified Customer

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JUNE E MACKEY Dallas, TX

The process was very fast. And the loan officer was very professional and knowledgeable.

4 years ago

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Timothy K Hall Maricopa, AZ

responsive, concerned,and very helpful in all aspects of application and approval

4 years ago

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Verified Customer

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Joseph Pittston, PA

They were really easy to work with. They are quick to call me back. It was nice and good.

4 years ago

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Verified Customer

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Skyler Atmore, AL

I would most definitely recommend them to people trying to finance a house. They are on it daily.

4 years ago

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Verified Customer

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Scott Rondo North Las Vegas, NV

It was very easy and fairly quick turn around. Also, everyone was so polite and accommodating

4 years ago

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Verified Customer

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Kashane S Tiger Hollywood, FL

The ease of setting up my automatic payments and the customer service is outstanding!

4 years ago

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Douglas M Columbia City, IN

Responsive to questions & correcting / adjusting loan as we moved through the process

4 years ago

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Anonymous North Fort Myers, FL

The people I dealt with were great. They knew what they were doing. They did a great job.

4 years ago

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Verified Customer

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Harvey Ridgeland, MS

Whenever I had questions I was given answers properly. The people were very helpful.

4 years ago

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Verified Customer

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Debra Kay Carvalho-Steinberg Sparks, NV

they did what they stated that they were going to do with no surprises and it was quick and easy

4 years ago

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Verified Customer

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Rene' Graves Celina, TX

There was a continuous battle between what was promised and the final paperwork.

4 years ago

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Verified Customer

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Agustin G Puente Windsor, CO

They accomplished what they said and did the refinance in the time they specified. Three weeks.

4 years ago

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Verified Customer

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charles deluca Toms River, NJ

GREAT EXPERIANCE EVERYTHING WENT SMOOTH PEOPLE HELPING MR THROUGH PROSSES WHERE VERY HELPFULL

4 years ago

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Verified Customer

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Ellen Thomsen Star, ID

Ease of service and ease of process. From start to finish it took 2 weeks.to close.

4 years ago

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Verified Customer

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Shirley Apple Valley, CA

Most professional staff I have worked with. Closed my refi in record time. And a great rate.

4 years ago

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Verified Customer

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Jayne Rasmussen Brainerd, MN

The process with Cherise was amazing. She was always available any very helpful.

4 years ago

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Verified Customer

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Bapapon Worcester, MA

Really low rate. Fast and Easy Process. The Loan Originator is nice and professional.

4 years ago

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Verified Customer

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JUAN GREYU Charlotte, NC

the team is very good, honest, very helpful, and very experience also very professional.

4 years ago

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Verified Customer

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Mike Antonovich Midlothian, VA

Super fast approval/appraisal/close process. First contact to final contract in 21 days!

4 years ago

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Verified Customer

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Kathy Madden Cottonwood, AZ

It was very easy to handle everything electronically and everyone was always very helpful!

4 years ago