Name: MobileHelp
Rating: 4.6

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Verified Customer

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Hank Malvern, PA

Very nice helpful staff and great products

5 years ago

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Verified Customer

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Janice Weaver State Road, NC

Instructions were not provided for the watch or button or how often to charge the necklace.

5 years ago

Reply from MobileHelp

Hi Janice, We received your review and we're sorry to hear that you do not have the instructions for your equipment. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to ensure that you receive nothing less. Our Technical Support team would be happy to review the equipment with you and address any questions or concerns you may have. What would be the best number for us to reach you on? We can also be reached directly by dialing 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon.

Jul. 14th, 2021

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Verified Customer

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Leonora Cassaro Mission Viejo, CA

Everyone was very helpful and things went bery smoothly.

5 years ago

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Verified Customer

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Wayde Shipman League City, TX

Rapid response when need to contact for test or fall alert.

5 years ago

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Verified Customer

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Robert Casella Sapphire, NC

Very convenient and coverage seems very good.

5 years ago

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Verified Customer

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JO ANN TRIMBLE Florence, AZ

Friendly customer service. No problems since I signed on.

5 years ago

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Verified Customer

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Valerie J Thomas Foley, AL

too much stuff unable to cancel inadvertant alarm that never seemed to connect to MobileHelp

5 years ago

Reply from MobileHelp

Hi Valerie, We received your review and we apologize for any inconvenience you are experiencing with the equipment. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to ensure that you receive nothing less. Our Technical Support team would be happy to review the equipment with you and advise on best practices for avoiding/disabling false alarms. What would be the best number for us to reach you on? Our Technical Support team can also be reached directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Jul. 14th, 2021

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Verified Customer

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Benjamin Best Burlington, NC

Everything arrived on time and no probkem setting u[.

5 years ago

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Verified Customer

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Deb Alsip, IL

Quick response. Wristband is light and comfortable.

5 years ago

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Linda Manitowoc, WI

Overall simple to sign up and easy to use

5 years ago

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Helen Belden Long Beach, NY

They were reaponsive in a patient way considering my

5 years ago

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Verified Customer

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Charlene Hamilton Carson, CA

Prompt in service when I call. I like that.

5 years ago

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Verified Customer

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CARROLL HANSEN Watertown, SD

I GOT CALLED TWICE AND THEY WERE VERY CURTIOUS AND HELPFUL.

5 years ago

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Sandra Ramstrom Topsham, ME

The people are polite and knowledgeable.

5 years ago

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patricia rogers Ballston Spa, NY

Quality given unit and response time to a call is great!

5 years ago

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Theresa Bingham Kansas City, MO

Needed help setting up system had trouble reaching cust service

5 years ago

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Elaine Kinston, NC

The Customer Service I Received Was Great

5 years ago

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Jill Deer Lodge, MT

Very easy to set up and get contacts added.

5 years ago

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Rhonda Stone Geneva, AL

They were Very helpful with the install and easy for dad

5 years ago

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Verified Customer

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Bruce Bond Winter Springs, FL

Easy to set up and thorough when responding to alerts

5 years ago

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Verified Customer

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Helen North Port, FL

Easy to set-up. Allows me to remain in my home alone.

5 years ago

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Verified Customer

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Terri Cherwin Roseville, CA

Your techs and customer service were wonderful.

5 years ago

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Verified Customer

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Myrna Martin Willis, TX

I have set mine off and they answered right away

5 years ago

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Linda Amissville, VA

Very helpful in setting up and getting access to website

5 years ago

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Verified Customer

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Jack Folsom, CA

Because I can't wear it at night because it keeps going off, too sensitive

5 years ago

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Verified Customer

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Joyce Porter Waynesville, NC

Great product, easy to use, responsive staff.

5 years ago

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Rebecca Cumming, GA

It’s a good service and I would highly recommend this service to others

5 years ago

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Nora Goldschlager Burlingame, CA

Have not used yet but customer care is excellent

5 years ago

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Kathy Rutan Sandia Park, NM

Used once for 911. Very reliable and timely.

5 years ago

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Lisa Sparrow Augusta, ME

Reception issues at times..hard to connect or trigger alert

5 years ago

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April Butts Poughkeepsie, NY

I’ve had no issues and customer service is always polite

5 years ago

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Susan B Greenwood, MO

Extremely easy set up, was totally plug and play.

5 years ago

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Michael r Medei Ormond Beach, FL

I was impressed with the agent who signed me up and the set-up test procedure.

5 years ago

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James Anniston, AL

Very helpful with setting up and explaining instructions.

5 years ago

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Blake Alpharetta, GA

Great setup service and customer service.

5 years ago

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Ivan glick Fort Lauderdale, FL

Promptness of returning calls and knowledge of products

5 years ago

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Amy Oak Forest, IL

Great customer service. They have been very helpful.

5 years ago

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Cynthia Dankert Fort Wayne, IN

They called me within seconds after a fall.

5 years ago

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Daniel Goodwin Lincoln, ME

Everything works according to plan. Easy to understand.

5 years ago

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Lidia Reading, MA

No problems, test Weekly, every thing is ok

5 years ago

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Julie Palm Desert, CA

She was patient and friendly and very informative.

5 years ago

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Rick Milwaukee, WI

So Far So Good Customer Service has been very good.

5 years ago

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Mary Sandy, UT

All instructions were/and are very helpful.

5 years ago

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Margaret Sabisch Saint Clair Shores, MI

Have no basis have not had to use it. Nothing to judge on.

5 years ago

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Laana Peters Melbourne, FL

My watch is a little to big and I keep bumping it need smaller one

5 years ago

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Constance Hughes Meeker, CO

Helpful. Answers questions in a mannner that I can understand.

5 years ago

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Doneeta Grove City, OH

They were very helpful explaining how everything works.

5 years ago

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Jody Running Fairfax, VA

They do not judge when my mother accidently sets off her alarm (many times).

5 years ago

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Renee Urbana, OH

Great job Will call again, easy to use. Will use again

5 years ago

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Shirley Walker Waverly, IA

They always answer and reply to my frequent checks

5 years ago