Name: MobileHelp
Rating: 4.6

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Verified Customer

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Connie Chapman Amarillo, TX

fall detect button keeps going off while my parents are sleeping in bed. My father fell outside and alarm did NOT go off.

6 years ago

Reply from MobileHelp

We are sorry to hear about your experience, however, we do see that you have already spoken to Technical Support and they have resolved your concerns. If you need further assistance, please contact us at 877-827-6207.

Aug. 10th, 2020

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Verified Customer

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Sylvia A. Farkas Englewood, CO

Always so very polite when I accidentally set off the call button.

6 years ago

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Verified Customer

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Helen Sorenson Tucson, AZ

RESpond to any bump of the medical alert, even if not a fall.

6 years ago

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Verified Customer

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Jessica Eng-Hall Monrovia, CA

Prompt response, friendly personnel. Always there when I need them

6 years ago

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Verified Customer

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Deborah Molzen Lebanon, OR

Prompt response to activation and notification of responding unit, then me.

6 years ago

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Verified Customer

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Judy Johnson Sublimity, OR

I feel safe with it.It went off for no reason and boy did they got right on it.

6 years ago

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Verified Customer

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Merry Wynkoop Massapequa Park, NY

They were very helpful in the setup. It is so easy to contact them.

6 years ago

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Verified Customer

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Edward L. Croushorn Manassas, VA

Not hard to use. Everything is organized in case you need it.

6 years ago

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Verified Customer

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Elaine Tuchman Baltimore, MD

Every request /question has been satisfied professionally & politely.

6 years ago

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Verified Customer

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christine reeves Keysville, GA

They are very patient . I have accidently hit it 5 times , thanks

6 years ago

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Verified Customer

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Gene B Warner Robins, GA

Vry helpful and setup was easy for the person requiring the service

6 years ago

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Verified Customer

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prefer not to answer Savannah, GA

They have responded quickly so far, polite, and professional

6 years ago

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Verified Customer

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Lois Rosenthal Fort Lauderdale, FL

Very quick to respond to a call and extremely polite and courteous

6 years ago

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Verified Customer

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Alpha Huddleston Punta Gorda, FL

customer service personnel are very helpful and informative.

6 years ago

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Verified Customer

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Bonnie Posson And Beverly Lunsford Indianapolis, IN

Immediate response by equipment and by MobileHelp response team.

6 years ago

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Verified Customer

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Barbara Lake Worth, FL

I think it is an okay company. I like the security it provides and it is a good service.

6 years ago

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Verified Customer

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Anonymous Humboldt, KS

Customer support is well informed on everything. The device seems like it is a pretty good deal.

6 years ago

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Verified Customer

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Milton Collins, MS

Everybody is so nice and do what you need when you need an answer.

6 years ago

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Verified Customer

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Linda Corsicana, TX

I like it because I live alone and if something happened to me, I can get help.

6 years ago

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Verified Customer

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Mary Leesport, PA

They do what they are supposed to do. It works. I am satisfied with it.

6 years ago

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Verified Customer

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Bernice Garland, TX

Customer service does not follow through. It took me two or three callings to get things resolved and I wasn’t pleased. The device is too sensitive.

6 years ago

Reply from MobileHelp

Hi Bernice,

We are sorry to hear that you were not happy with your experience with Customer Care. We would love to speak to you, regarding this. Please email us at CS@mobilehelp.com so that we can reach out to you.

Jun. 20th, 2020

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Verified Customer

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Mary Proctorville, NC

I like to have it when I am alone because I don’t have anybody to call on.

6 years ago

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Verified Customer

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J Concord, CA

It is for my elderly mother. It’s best to have security and it seems to be fine and handy and convenient.

6 years ago

Reply from MobileHelp

We appreciate your feedback. Is there anything we can do to earn a higher rating?

Jun. 20th, 2020

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Verified Customer

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Anonymous Brooklyn, NY

When I call with questions, I found the help line very helpful.

6 years ago

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Verified Customer

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David Canton, OH

My mother wears it. They’ve always been very helpful when I’ve called them.

6 years ago

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Verified Customer

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Ray Bend, OR

Customer support is good and overall they are good and I like it.

6 years ago

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Verified Customer

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Anonymous Flemington, NJ

It's absolutely fine. They’ve been very courteous and helpful on the phone.

6 years ago

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Verified Customer

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Gloria Athens, AL

I like the set up and really all of it. I don’t dislike anything.

6 years ago

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Verified Customer

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John Rochester, NY

I like it. It’s affordable. They always answer in customer support.

6 years ago

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Verified Customer

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Judy Hot Springs National Park, AR

It is convenient and there when I need it. It’s just a good company.

6 years ago

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Verified Customer

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Mary Washington, DC

I’ve had mobile help for about a year and it is working beautifully.

6 years ago

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Verified Customer

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Brenda Hector, MN

Obviously working, though it is very touchy, my cat set it off the other day.

6 years ago

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Verified Customer

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Tammy Luling, TX

Testing was very easy and set up was easy to. It is very convenient.

6 years ago

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Verified Customer

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Mike Littleton, CO

Mobile Help’s device is easy to use and customer service is also easy.

6 years ago

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Verified Customer

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Jacqueline San Diego, CA

I used it once and the paramedics came right away. It was excellent.

6 years ago

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Verified Customer

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Bok Lakewood, WA

The necklace is very comfortable and easy to operate and very safe.

6 years ago

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Verified Customer

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Britni Tyler, TX

The gentleman whoever helped me was extremely knowledgeable and helpful.

6 years ago

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Verified Customer

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Anonymous Denham Springs, LA

Since I signed up, it's been great. It will cover me everywhere.

6 years ago

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Verified Customer

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Anonymous Bonneau, SC

The device is easy and accessible. I've had no problems with them.

6 years ago

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Verified Customer

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Suzie Lima, OH

They did a good job answering any questions and their products are nice.

6 years ago

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Verified Customer

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Marlene Vero Beach, FL

I like the fact that I can leave my home and still be covered.

6 years ago

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Verified Customer

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Anonymous Angola, IN

I tested it, it works great. The band I wear around my arm is burning my arm.

6 years ago

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Verified Customer

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Kim Phoenix, AZ

I like that it's there in case it's needed but is othewise not intrusive

6 years ago

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Verified Customer

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Shirley Canton, OH

I haven't used it yet. I just tested it and they came over really fast.

6 years ago

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Verified Customer

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Marlene Lake Worth, FL

When I received it, I tested it and it works. It's very, very fine.

6 years ago

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Verified Customer

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Alice Daleville, AL

I liked the customer service. I don't have any dislikes about the device.

6 years ago

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Verified Customer

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Suzanne Alderson, WV

I got immediate results. I hit it accidentally once and had help immediately.

6 years ago

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Verified Customer

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Janet Las Vegas, NV

They are helpful. It's good when I'm home alone and helps me.

6 years ago

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Verified Customer

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Priscella Grass Valley, CA

It's nice to know it's safe and I can always contact the MobileHelp people.

6 years ago

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Verified Customer

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Allen Sioux City, IA

The other day they helped me to stop false alarms. I like it despite it being so sensitive in giving false alarms.

6 years ago

Reply from MobileHelp

We are happy to hear that we were able to resolve your issue!

Jun. 11th, 2020