Urban Decay

• Wide Variety of Products
• Vegan Products
• Live Chat Feature
• Free Shipping on Orders Over $50

Wide Variety of Products

Even though the Urban Decay website only carries its own brand products, they have a wide variety of makeup to choose from. Products are separated into the following categories: Eyes, Lips, Face, Body, Naked and Palettes. Each of these categories has several subcategories to browse through. For example, under Eyes, customers can shop for eyeshadow, eyeshadow primer, eyeliner, mascara, brows, false lashes, makeup remover, and tools. Popular Urban Decay cosmetics include:

• Eyeshadow Primer Potion
• Vegan All Nighter Makeup Setting Spray
• Vegan Glide-On Eye Pencil
• Naked Reloaded
• Stay Naked Weightless Liquid Foundation
• Vice Lipstick
• Correcting Concealer
• Waterproof Setting Powder
• Perversion Mascara

Other products include cheek stain, nail polishes, and hundreds of more cosmetics.

Most people, even if not a makeup enthusiast, has heard of the Urban Decay Naked Eyeshadow Palette. This is one of its most popular and award-winning products. Starting at $29 this eyeshadow will compliment all makeup styles. First starting with the eyeshadow palette, it now offers a lipstick palette and highlighter palette.

Urban Decay also has a free email newsletter that sends information about new products and subscriber-only discount offers to members. To receive these exclusive emails, customers just need to sign up on the Urban Decay website.

Vegan Products

While not all of Urban Decay Makeup is vegan-friendly, it is guaranteed that the products listed as vegan are in fact made with 100% vegan ingredients. Urban Decay also prides itself on being a cruelty-free brand and is certified by PETA.

Live Chat Feature

Unlike many of the other makeup stores we reviewed, Urban Decay has a Live Chat feature on the site that allows online customers to ask questions to Beauty Advisors. The only other makeup store we reviewed that offers Live Chat is M.A.C. Urban Decay also has an 800-number to connect customers to the customer service department. These helpful resources allow customers the ability to speak with a makeup artist about the best brush set to get, how to choose the right shade for their skin tone, and get answers about all Urban Decay products.

Free Shipping on Orders Over $50

Urban Decay offers free shipping on all orders over $50.00. For orders that are less than $50.00, the standard shipping rate is $8.00. Urban Decay also has a Love-It-Or-Leave-It Guarantee, which allows customers to return an item for free for any reason within 45 days of the shipment date.

• Difficulty Finding Tutorials
• No Returns on Sale Items

Difficulty Finding Tutorials

Urban Decay features how-to and tutorial videos throughout the site, however, there is not a central location that online users can visit to easily view all videos. Browsing Urban Decay's videos can be difficult since they are not housed in one location. Customers may find it a hassle to click around the site in order to locate and watch the videos.

No Returns on Sale Items

Customers won't be able to return sale items to Urban Decay, so those looking to save a few bucks might want to make sure they'll be satisfied with their purchases before buying sale items.