Verizon Fios Internet Logo

Verizon Fios Internet

star star star star_half star_border

5.8

Overall Score

Author: Kalicia Bateman

LAST UPDATED: April 15th, 2022

Verizon is one of the major forces in the telecommunications industry, serving 6.9 million customers worldwide. It has one of the largest cellular phone service areas in the industry that covers the whole United States and 150 other countries. 

Verizon's new network, Fios (fiber-optic internet service), is currently growing its user base. Because of this, the company offers some competitive plans and pricing. Verizon Fios offers customers download speeds up to 50 Mbps and no data caps. Verizon Fios internet service also comes with a two-year contract.

View Verizon Fios Reviews

Fios will hopefully be expanded nationwide in the future. It uses new technology to provide some of the highest speeds in the industry.

Besides high-speed internet service, Verizon offers phone, digital voice, and TV service to its customers. As Verizon strives to be at the front of innovation, it continues to bring its customers the best service possible.

thumb_up

The Good

  • Plan Pricing
  • Fios Triple Play Bundle
  • Fast Speeds
  • Speed Match

Plan Pricing

Each of Verizon's three plans have a different monthly cost and contract terms.

  • Fios Internet 100/100 (Better Browsing Plan) — $39.99 per month, 100 Mbps
  • Fios Internet 300/300 (Better Streaming Plan)  — $59.99 per month, 300 Mbps
  • Fios Gigabit Connection (Better Everything Plan)  — $79.99 per month, 940 Mbps

The monthly price of a Verizon FioS internet plan may vary depending on if promotional rates are available, and the prices may change after a certain amount of time.

For example, Fios Internet 100/100 comes with a one-year price guarantee. Fios Internet 300/300 comes with a two-year price guarantee. Fios Gigabit Connection comes with a three-year price guarantee.

Fios Triple Play Bundle

Customers may also be able to find bundling deals to save on internet, phone, and TV service if purchasing all services from Verizon. This bundle is a deal that matches the Fios Gigabit Connection's fast fiber-optic internet and adds Fios TV and Fios Phone, all for the same price of Fios Gigabit connection at $79.99.

To top it all off, this bundle comes with no installation fee. If you need phone or TV service, Fios Triple Play is a plan that's hard to ignore.

Fast Speeds

The speeds that are offered through Verizon Fios are another very large benefit for their customers and are another way they stand out from competitor service providers. 

Verizon Fios offers several different speed package options listed under Plan Pricing.

The bottom tier package (100 Mbps) is near where many other internet service providers top tier packages end. The highest package of 940 Mbps is one of the fastest speeds available for internet users. 

The availability of these speeds depends on a customers location. The time of day, number of devices accessing the internet, and other external factors may also affect the actual speeds experienced.

Some competitors offer 1 Gbps, but 940 Mbps is pretty close to 1 Gbps. Any of these Verizon Fios packages would fit any potential customers' needs, especially for those who require high speed.

Speed Match

Verizon Fios offers their customers something unique that helps them stand out. This extra feature is called speed match. 

Speed matching means that the upload speeds and download speeds are the same. 

The matching of upload and download speeds is unique because most other internet providers offer much lower upload speeds than download speeds. 

Often times those upload speeds top out at around 20 Mbps, much slower than the lowest tier in Verizon Fios service.

thumb_down

The Bad

  • Additional Fees
  • Contract Required
  • Limited Fios Service Areas

Additional Fees

Verizon also charges other fees, including:

  • Equipment fee ($12/month)
  • Set-up fee ($99)

While it is fairly common to charge these kinds of fees in the industry, customers should understand the full cost of Verizon Fios before signing up.

Occasionally, Verizon has a special, promotional offering where set-up charge is waived.

Contract Required

Another drawback to the Verizon Fios services is that a customer is required to have a contract. Each plan comes with a different contract length.

The customer must pay the price they agree to for the full contract. 

If they decide they do not want to continue Fios high-speed internet service, they will be required to pay an early termination fee to get out of the contract. 

Limited Fios Service Areas

Verizon is a huge portion of the telecommunication industry. Many of their services are offered all across the nation and to other countries around the world. However, Verizon Fios is not offered in as many areas. 

There are only a limited number of areas around the United States where it is offered. This can be a drawback for those customers who use other Verizon services (like the phone network) and would like to use the Fios service but do not live within those service areas.

Check their website to see if your area has Fios internet access available.

gavel

The Bottom Line

The Verizon Fios is a new service that is bringing Verizon customers some great options. Verizon Fios's packages offer customers blazing fast internet speeds that are much faster than some of the competitor's speeds. 

These speeds are unique because the download and upload speeds are the same. Most other internet service providers have slower upload speeds than download speeds. 

There are many options when it comes to internet service providers. Verizon Fios is a great provider to consider when choosing an internet service provider. 

As with any internet service contract, be sure you understand the terms and conditions. Ask questions about additional fees that Verizon charges, like an installation fee, early termination fee, and equipment rental cost, like a modem and router for setting up wifi internet at home.

Customers who do decide they would like to use Verizon Fios for their internet service will have to sign a contract, which can be a major drawback. Customers signing up for a contract should keep the termination fee in mind. 

Those customers who are already using other Verizon services such as their mobile phone will find Verizon Fios a great option for their internet connection needs as well.

View Best Internet Service Companies

Was this content helpful?
thumb_up Yes thumb_down No
We'll Introduce You!

Call our recommended rep over at Verizon Fios Internet below.

1-(877) 378-0098

Star Rating

info

3.7

star star star star_half star_border

272 Reviews

Review Breakdown

5 grade

39%

4 grade

26%

3 grade

14%

2 grade

7%

1 grade

14%

Sentiment Criteria

Value

star star star star_border star_border

Quality

star star star star_half star_border

Service

star star star star_half star_border

Trustworthiness

star star star star_half star_border
cancel
info
star star star star star

Joseph from Virginia Miami, FL

Excellent customer service. Fiber optic line provides super fast speeds if you want for streaming, gaming and multiple users. Be careful when you have it installed though. They no longer install in walls so if you don’t want them to come through your floor, you might want to hire a handyman to create the hole from wall to crawl for the Verizon installer to use.

5 years ago

star star star star star

Joanna Hester Gilbert, AZ

I have used several different internet providers. Verizon is the only one that I can count on to be consistently fast. My other services would range in speed depending on the time of day and how many users in my area were on the internet. With Verizon, I never have to worry about that....it is always fast and allows me to get my tasks done at the speed that I want.

8 years ago

check_circle

Review Source

star star star star star

Craig Slist Oak Harbor, WA

I love my Verizon Fios Internet and have used them for years. I live on an island in Washington State and when I see people posting if their internet went down it is always other internet service providers and customers experiencing the problem. In fact, even when power goes out I have a battery backup and generator that ensures my Verizon Fios Internet is still running strong so I can continue to search the internet, watch movies and play games while everyone else in my neighborhood, even with a generator, are offline because they don't have Verizon Fios Internet. Also, the speed is by FAR the fastest available by 3x to 4x over local competitors. In the end, I'm a Verizon Fios Internet customer for LIFE!!!

4 years ago

star star star star star

Susan M Marlton, NJ

Internet is dependable and when call customer service don't have to wait 1 hr for my turn and usually 1 call totally fixes the problem. Not 10+ calls over 13 hrs and a lot of waiting on hold just to get my internet and tv back on like Comcast subjects their consumers to.

7 years ago

star star star star star

Alicia Holman Gilbert, AZ

I love their wireless modem! It's very easy to use and the service coverage is larger than any of the other ones that I have used. It was very easy to sign up and use their service as well. I also really think they have a great customer service support team.

8 years ago

check_circle

Review Source

star star star star star

Judy Fred Narragansett, RI

I've tried all the major Internet providers available in my area (you know them all, I'm sure ...). You just can't beat Verizon for it's dependability. It is a MUST for my home office. I would have been lost during the pandemic if I didn't have Verizon Fios Internet that reaches every corner of my home (including my basement office). I couldn't be happier with the value, service and dependability. I will never give it up -- no matter how many offers I get from lesser companies (you know who they are!).

4 years ago

star star star star star

Alan Ankney

Great service, great TV channels, and great internet service, but some of the phone services need to be investigated. Like telephone orders for moving telephones without screwing up the order.

6 years ago

star star star star star

Gioacco

The service is very reliable. The customer service is very considerate and agreeable. The prices are very competitive. Though the fees do add up fast and skew the price higher.

6 years ago

star star star star star

Kristin Camacho

I like their customer service when there are issues and the speed with which they work to address those issues. They can improve my not charging ridiculous prices for just internet.

6 years ago

star star star star star

edward reese Hyattsville, MD

Fios has been great for me and now that they are offering Gigabit services, its the fastest i've seen especially with speed match. most companies only provide fast download speeds but slower upload. Fios matches them both!

7 years ago

star star star star star

sandra timmons Joppa, MD

They are always there for us When we call,the following day they respond on time and when they leave the issues are solved-They are clean workers any mess they make sure it is the way it was when they entered our home

8 years ago

star star star star star

Laura Grant

It arrived in perfect condition & sooner than I had expected. We tried it out on our cat last night with the streams of water & I think she got splashed in the face. Today it's on the bubbler setting & she loves it!

8 years ago

check_circle

Review Source

star star star star star

Audrey Macfarlane Dallas, TX

I have used Verizon as a company for years, I ended up using Verizon Fios as well and I love both. Overall i've been extremely impressed and can't believe how much fast the internet is and it was so easy to install. So so happy I made the switch.

4 years ago Edited January 26, 2022

check_circle

Review Source

star star star star star

Cam Hall Palmyra, VA

Verizon FIOS has great deals for switching, Is incredibly reliable, and makes it really easy to be a package customer. Their installation and service is also top notch, and they’re super responsive and available whenever you need help.

4 years ago

star star star star star

Michelle W Coraopolis, PA

My husband and I recently switched to Verizon Fios Internet, and we have no complaints. We have many, many devices connected all of the time, and I've not noticed any lag. We also stream TV no since cable is just too expensive, and it's ALWAYS worked. We're so happy we've made the switch to Fios Internet.

6 years ago

check_circle

Review Source

star star star star star

Sarah Provo, UT

I have been using version for almost 7 years now and I am still very impressed by how great my service is. On the plus side I know if I ever have any troubles Verizon has always been great and efficient when it comes to fixing my internet.

7 years ago

star star star star star

Mildred Carter Woodbridge, VA

I used to have DSL. I always had problems with my internet. When we switched to FiOS it was a seamless transition and I honestly haven't looked back. The service has very rarely gone down, and when it has, they've been extremely quick to fix it.

7 years ago

star star star star star

Matthew Carbaugh Herndon, VA

Had fios internet bundled with phone service. Internet browsing, upload and download speeds were all super fast even when 4-5 family members were using internet at the same time. Switched to AT&T bundled cell and internet provider ultimately due to price.

7 years ago

star star star star star

Irene Anders Folsom, CA

Internet service with Fios was very fast. We had it bundled with other services and Verizon kept raising the rates the longer we were with them. They would not respond to requests to lower fees more in line with what they were offering new clients. We love the quick internet but not the fees.

7 years ago

star star star star star

Chad Edgar Columbia, MO

Good internet provider customer service is always willing to work with you in any way they can to help anytime you need to prepare or an item for internet they're right on it

4 years ago Edited February 15, 2022

star star star star star

Luke Swierczynski Franklin, MI

Had them while I lived in TX. By far the best deal I ever had, especially since they didn't throttle your upload speeds. Gives fast download and upload.

4 years ago Edited November 30, 2021

star star star star star

Kenneth

I have been a customer with this company for 5 years. The service is great, pricing is very competitive and my internet speeds are very good. My connection is very reliable.

7 years ago

star star star star star

James Sturgeon

I'd like to talk to a real person, instead of having to figure out what subject my question concerns. I'd rather talk to a real person about my problem. A lot quicker.

7 years ago

star star star star star

Nancy Kreigline

I never have any problems.The service is great & very quick.I also have the security suite which is always working & I never have any virus or any other problems.

8 years ago

check_circle

Review Source

star star star star star

Sheena

Absolutely love their service and have been a satisfied customer for years. Customer service experience is always great no longer than a 5 minute wait and very knowledgeable representatives.

4 years ago Edited January 28, 2022

check_circle

Review Source

star star star star star

Erinmarie Xian Seffner, FL

We have used Verizon FIOS for years, the customer service is fantastic and the internet speed is unmatched. They dispatched a repair tech the SAME DAY the only time we had an issue.

4 years ago

check_circle

Review Source

star star star star star

Corryn Moore Richmond, VA

Verizon has always given my family and I great service. We have reliable wifi and a good rate with premium channels. I wish the extra boxes weren't as much extra, but we only need 2 with others being smart TVs.

4 years ago

check_circle

Review Source

star star star star star

tommy melvin Richmond, VA

Great service, great customer service. Adding boxes is easy, multiple options to pick up at locations, ship, etc. Canceling boxes was also easy. No outages or other service issues.

4 years ago

check_circle

Review Source

star star star star star

Ezequiel Gaithersburg, MD

We changed from Comcast to Verizion FIOS and have been extremely happy. There has been no internet issues in the last year at all with them. The service is reliable and the internet has been very fast.

6 years ago

star star star star star

Ellen Morris Potomac, MD

Great internet service. It is fast and reliable. I do wish though that they wouldn't raise the price on me after a year, being a loyal customer, I hope they would better honor that.

7 years ago

check_circle

Review Source

star star star star star

Katie Marz Orem, UT

My family has always used Verizon for our service because it has never done us wrong. The prices are good for the quality of internet we are getting. I'd rather have the best quality internet and pay just a few dollars more.

7 years ago

star star star star star

Jacob Johnson Provo, UT

Verizon has served me well, I often have service when other friends of mine do not. Great customer service and help is available across the country. Only downside is that it can be pricey getting service abroad.

8 years ago

star star star star star

Karen Nelson Alpine, UT

We had unusual problems, given the size of our home, and every problem was figured out. They worked hard until it was perfect. They were efficient and friendly and patient with our questions.

8 years ago

star star star star star

Mel Shipton Salt Lake City, UT

Loved the speed and excellent customer service I received in Delaware. We wish it was available here in Utah. We'd be loyal customers. The technician was knowledgeable and didn't hassle us.

8 years ago

star star star star star

Alice

We have no problems. When we have had minor problems, service has been quick and the technicians are very knowledgeable.

6 years ago

star star star star star

Marlene Carr

No problems with my internet /cable provider. I wish they would show more new movies on cable and stop replaying movies repeatedly.

6 years ago

star star star star star

Judy and John Greensboro, NC

Price change they do let you know when a change is coming. Some time they have you wait a month before the discount price can be apply.

6 years ago

star star star star star

Christie White Elm City, NC

Great internet service and speed. Internet safety features and software programs also. Customer service is helpful and considerate.

8 years ago

check_circle

Review Source

star star star star star

Promise Mccall Monticello, NY

I am enjoying my service with Verizon they are very helpful when I need clarification and offers lots of plans and discounts to help satisfy my needs.

4 years ago

check_circle

Review Source

star star star star star

Jennifer Goins La Plata, MD

I love Fios a little expensive, but always working and that is one thing less I have to worry with. Connections are on point and it keeps me going for work.

4 years ago

check_circle

Review Source

star star star star star

Mike D Hyattsville, MD

This was the best internet service I’ve ever had. Very fast upload and download and excellent customer service on the rare occasion there was a problem.

4 years ago

check_circle

Review Source

star star star star star

Tiffany I Elkridge, MD

Probably the fastest internet I’ve ever had. No longer with them because I removed my cable bundle, but great internet and easy online system when there were issues.

6 years ago

check_circle

Review Source

star star star star star

Keiontai Henry Bradenton, FL

I used this company also as a service for internet for my house and the connection is very reliable and they are always willing to help with any problems.

6 years ago

star star star star star

anupam sumessur Lorton, VA

Best service ever. Never slows down. I use it on so many devices at the same time. Highly recommend.

5 years ago Edited September 14, 2021

star star star star star

Rewaj Manassas, VA

Internet speed , best deal and great communication whenever I need help they always help me to get through step by step

6 years ago

star star star star star

Richard

Support is great, hardly any outages compared to cable, super fast internet compared to liars at Optimum, etc., etc.

6 years ago

star star star star star

Joyce Seeman Lincoln, NE

we have no trouble with it. the service is great if we have aproblem just a phone call and it is good.

8 years ago

star star star star star

Joanne

Never had a problem with service, it's reliable and fast and great customer service always available

8 years ago

check_circle

Review Source

star star star star star

Kara W Lehighton, PA

I was skeptical about using Verizon at first, but I really enjoy it! I've never had a problem with it and the extra perks are worth it!

4 years ago

check_circle

Review Source

star star star star star

Ozone Newport News, VA

I love fios lot of channels. Clear picture. Easy in stall now. Love all the channels. Sports chennel. You can. Get. Phone service. Great. Too

4 years ago