Name: Verizon Fios Internet
Rating: 3.7

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anupam sumessur Lorton, VA

Best service ever. Never slows down. I use it on so many devices at the same time. Highly recommend.

5 years ago Edited September 14, 2021

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Spencer R. Arlington, VA

Like the Outstanding performance and reliability but dislike being locked into their router and the extra fees that go with it.

6 years ago

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Dave Newark, DE

Very hard to contact by phone, I waited 2 hrs waiting on a service member. I want to drop them but can't talk to them.Expensive, picture and sound freeze up avg 6 times an hr.

6 years ago

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Rewaj Manassas, VA

Internet speed , best deal and great communication whenever I need help they always help me to get through step by step

6 years ago

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Richard

Support is great, hardly any outages compared to cable, super fast internet compared to liars at Optimum, etc., etc.

6 years ago

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John Doherty

Speed is the most attractive part of the internet. I can notice the seamless use as a real value of the internet. It more than meets my expectations

6 years ago

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yasha love Summit, NJ

Ordered internet service installation. They told me to be home from 5-7pm. I left work early to get home at 430 pm. They never called or showed up. Customer service could not reach the technician or their manager. This is not a way to obtain new business. I’m canceling and going elsewhere.

6 years ago

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Audrey

Customer service is not so great, a lifetime on the phone if you wish to speak with someone. Also their serviceman was in my home , it was raining outside and although he saw other people shoes at the door. He didn't put booties on and he was in and out leave my home dirty

6 years ago

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Joanne L. Hirsch

More to dislike than like. Limited data. Connection issues with Cantenna for WiFi. Customer support is polite and professional -- some technicians more competent than others.

7 years ago

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Nancy Schwenksville, PA

I haven't had any problems with Verizon. Customer service has been excellent. The bill is the bill, expensive, but no changing fees.

7 years ago

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The Colony The Colony, TX

The worst experience. They over charge you. Their customer service is awful. It took them a month and hours if phone calls just transfer service. Their customer service reps hang up on you. Nothing good about this company. HIDDEN CHARGES!!!

7 years ago

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Janine Glendora, CA

Internet speed although claiming to be 100 is still very slow. Everyone at the company is friendly and seems to want to help. They have not been able to resolve the slowness.

7 years ago

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Joyce Seeman Lincoln, NE

we have no trouble with it. the service is great if we have aproblem just a phone call and it is good.

8 years ago

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Joanne

Never had a problem with service, it's reliable and fast and great customer service always available

8 years ago

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Tom Nega Allison Park, PA

I think it tends to be rather expensive. For example, I moved to a new house and the monthly rate with the same service went up $30.

8 years ago

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James Voyles

First, the cost is very high. Second, they recently went to an "Unlimited" plan. Unfortunately at 15 GB, the speed drops to near dial-up levels. We normally use between 30 GB and 40 GB per month, so Verizon is no longer a viable Internet provider!

8 years ago

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Philip Sidel

Tech support has been outstanding. I am unsure whether slow responses are due to my computer or speed of their services.

8 years ago

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Reid Garton Vienna, VA

I have never interacted with a company this infuriating and frustrating to deal with. Between employees outright lying to you, promising to call back and never calling, saying they will do something then not doing it I cannot think of a company less appealing to deal with. I have had better experiences with the DMV and IRS.

10 years ago

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Kara W Lehighton, PA

I was skeptical about using Verizon at first, but I really enjoy it! I've never had a problem with it and the extra perks are worth it!

4 years ago

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Letausha Orebaugh Philadelphia, PA

I like that if you need help, have a question or anything concerning your account. They walk you through it and answer all questions where you can really understand it.. I dislike the speed ..It took forever to connect..

4 years ago

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Ozone Newport News, VA

I love fios lot of channels. Clear picture. Easy in stall now. Love all the channels. Sports chennel. You can. Get. Phone service. Great. Too

4 years ago

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Elizabeth Havana, FL

Verizon Internet has been extremely reliable. It has rarely ever crashed and if it does Verizon is quick to resolve any issues.

4 years ago

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corrinna oandasan Kailua-Kona, HI

liked verizons customer services when ever i need to call for what ever reason they are very helpful and insightful dislike their yearly rate increase and constant outages

4 years ago

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Alexandria Lekberg Chesterfield, VA

They were great until the contract was done and it went up $80. I changed to Comcast where it has been more affordable every year.

4 years ago

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Frank Rivera Lynnfield, MA

My family cut cable plug 3 years ago. We use Verizon for internet access only. Monthly payment is fair for speed option we elected.

4 years ago

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Wendy Liu Bethesda, MD

FiOS from Verizon is great! Whether it’s the reliable, symmetrical speeds or the redundancy when we lose power. Verizon’s fiber always still works when the power is out!

6 years ago

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Amy Fulmer Warrendale, PA

I cut the cord on cable about 6 months ago and the internet is powerful enough to support all of the devices that i stream from.

6 years ago

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Hailey Nilson Salt Lake City, UT

Verizon connection is fantastic. Customer service is great. I had an issue with my account and they fixed it immediately!

7 years ago

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Katie Kearney Vienna, VA

We had Verizon for a while in our home as our internet provider but we found that it was extremely slow and very glitchy. When we called in to talk to them about it, they said it was our box and we mentioned it was the newest model that they had. We were then told that their boxes aren't able to access the highest speed internet so if we wanted that, we had to go out and buy our own box. What the heck? So you don't offer customers a box that can access the highest speed you offer? Needless to say, we cancelled right then and went with someone better who we are really enjoying!

7 years ago

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Starski Cene Vienna, VA

Pros: Good price Great download and upload speeds Cons: Issues with the wireless router with signal and getting full speeds Issues with download speeds at times

7 years ago

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Brayden D. Gilbert, AZ

Verizon is my favorite internet provider and I think it is also the best internet provider. It was my original provider and it has not let me down.

8 years ago

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Kurt Lucas Olney, MD

We had an issue with the mainline coming into the house getting cut in the yard. They had a temporary put in next day. Great customer service.

5 years ago

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polish in ri Rockville, RI

Overall - pretty good; however, it has taken more than one attempt to resolve a minor problem in the past.

6 years ago

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Rakshanda Secaucus, NJ

It was a nightmare to get the connection. Poor very poor communication had to go to the store call several places it was a nightmare

6 years ago

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Pliny

After installation the system worked perfectly and service was never interrupted.

6 years ago

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Roberta

It is the worst internet around. Costs more, the slowest, the router keeps going off and you have to turn it on and off at least 5 times a day. Like I said in two word, it SUCKS.

6 years ago

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Joseph A Paliotta Mount Holly, NJ

I have not noticed any change in speed from my previous provider. Having allot of issues with TV service and customer service should be renamed as it barely exists.

6 years ago

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Shari Tampa, FL

Extremely fast internet service. I am able to connect multiple devices with no issue.

6 years ago

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Esther Schiano

better home service than other companies, they could not put you through so many loopholes when you have a complaint

7 years ago

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Lucile Franklin Mansfield, OH

The service was fast and easy! The customer service representive was very helpful and efficient!

7 years ago

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Peace of mind is priceless. Santa Clara, CA

Fast, dependable internet service. I have found it to be the best option available.

8 years ago

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Jackie Landman Valley Cottage, NY

never have a problem getting online and don't lose service like I did with cable.

8 years ago

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Sharon Kofoed Murrieta, CA

There are too many interruptions to service. Right in the middle of an online transaction it will tell me my connection has been lost.

8 years ago

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Anonymous

better service in our area, remote places that have no service. many many places there is no service.

8 years ago

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Katherine Gerdes Lewisville, TX

Fulfilled all my needs. Not hard to get service. Sometimes prices went up, but I was usually able to make adjustments

8 years ago

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Robert Parrillo Farmingville, NY

There is rarely interruption of service which we had with previous provider. Customer Service is always helpful and follows through when I call as are tech's when need assistance

8 years ago

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A completely happy customer! Terre Haute, IN

I thought the service was good but the dealings I had with customer service weren't as good as they should have been

8 years ago

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Queen Shavy Miami Beach, FL

I had Verizon fios not knowing that they did not yet fully service my area. After having no service for months I had a very hard time closing my account. It was frustrating and expensive.

4 years ago

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LueLue Ashburn, VA

Fios is great - especially during a storm:) I do think pricing could be better. With that said. . . service=great, price=a little too high.

4 years ago

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BrooklynWriter Brooklyn, NY

The internet speeds are fast, though I've had some problems with them going in and out; Once you've run through their promotion, it's expensive.

6 years ago