Name: Rise Broadband
Rating: 1.9

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James piarowski Manhattan, IL

I don't know what Martha J is smoking. But rise Broadband is the worst internet service provider that ever existed. Bad internet service bad customer service. What else could I possibly say?

8 years ago

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Shelley Rosselot

My internet is constantly going in and out. Their customer service is good. The service interruptions are very annoying.

8 years ago

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Edward engle Fort Lupton, CO

This is my 3rd attempt to right a review. bad service, My account is under review for the last 2 weeks trying to fix the problem said they will call me when fixed, mean while I wait trying to get what I can.

8 years ago

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Bill Webb Brighton, CO

Rise Broadband SUCKS There customer service is the Worst After being put on hold they would just hang up They told me there was no Contract. I think that we should all Complain to PUC

8 years ago

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Mike Loveland, CO

This company is the absolute Worst in Customer Service I've ever seen! I tried all means they had to change my checking account from one bank to the other without success! Horrible!!!! Why can't I check NO STAR???

8 years ago

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Alisha Whited TX

CRAP COMPANY AND ALL THAT IT STANDS FOR!!! SHUTS A TOWER DONE BUT NO NOTICE TO THE CUSTOMER BUT YET SENDS A TECH OUT TO BE THE MESSANGER! WAY TO RUN A SO CALLED BUSINESS YOUR A JOKE!

9 years ago

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Hexwrench Productions Brookshire, TX

I lose service constantly and it takes days for them to get it running again, they have broken my contract several times, their auto billing just doesn't work, terrible customer service. Do not give these people your money.

9 years ago

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Ken tootle

This has to be the worst service.ever. they know there equipment is overloaded and will not work and all you get is lip service and promises but they are really good at sending a bill for their non existent service.

9 years ago

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John Lanser

Rise broadband puts their customers through hell because they can. They know they're the only game in town for rural areas and take advantage of you. It's either them or dial-up. Total crap internet!

9 years ago

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John Halgren Garden Prairie, IL

It doesn't matter what you SAY you will do, WHAT you do is the only thing I can rate. You offered certain speeds and failed to meet them. I wish you had never bought the company that had been providing me with service.

9 years ago

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Mike Cameron Blackfoot, ID

Rise broadband is #1 in poor customer service, care and support.... also #1 in SLOW speeds, high price and low data cap and lengthy contract that they can change the terms with out notice......

9 years ago

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Dennis Duncan Lubbock, TX

Have been on the service back when it was the door. Paying for 20 meg getting 2-4 at best on the spd .over a year now they have been telling me tower was getting a upgrade. But still nothing

10 years ago

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B. Monk Boise, ID

Worst service I have ever had. They damaged my home, refused to take down equipment, and were belligerent to family and me. What a joke. Please look somewhere else, this company will rip you off!

10 years ago

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Stacie Gomez Chicago, IL

The tech was very nice. The service works great we enjoy it

5 years ago

Reply from Rise Broadband

Stacie , Thank you so much for your 5 star rating! We are so pleased that you are happy with your service. Thanks for taking the time to rate us!

Regards,
Rise Broadband

Aug. 13th, 2021

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Deborah Carrington Austin, TX

William did a good job installing. The service works great.

6 years ago

Reply from Rise Broadband

Thank you so much for your kind words, Deborah. We really appreciate you taking the time out to share your experience with us.

Best,

Rise Broadband

May. 26th, 2020

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Larry Nicklas Nevada, TX

Got me hooked up the day after I called. Fast, friendly and it works great!

6 years ago

Reply from Rise Broadband

Hi Larry , Thank you so much for recommending Rise Broadband! We are so pleased that you are happy with your service. We appreciate you taking the time to give us such a great review. Have a great day!

May. 26th, 2020

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Matthew Meinhardt Tooele, UT

Very good insulation and very good service. Thank you Matt M

6 years ago

Reply from Rise Broadband

Mathew, We appreciate you taking the time to leave a review for our company! We always do our best to provide the best experience possible for all of our customers, and we are glad to hear that you had a positive experience as well. If you have any questions or concerns, please feel free to reach out to us at 844-411-7473 and we will be more than happy to assist you.

May. 7th, 2020

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Sheri Lafayette, CO

I get 1/5th of the speed I’m contracted for. This is a last resort company. If you have another choice, take it. They cannot provide the services they promise.

6 years ago

Reply from Rise Broadband

Thank you very much for providing your feedback and letting us know about this issue, Sheri . We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us regarding your concerns. I am sending you a private message to gather more information.

Thank you,
Rise Broadband

Apr. 7th, 2020

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Cori Harris Dallas, TX

Great experience. Everyone that came out to install equipment was super nice.

6 years ago

Reply from Rise Broadband

Cori Harris , Thank you for the awesome review of Rise Broadband! We are so pleased that you are happy with your service. Thank you for being a valued Rise Broadband customer. Have a great day!

Apr. 7th, 2020

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chris Red Oak, TX

if there was a half star I would give that instead, Company over sells the towers and promise u a 50 mg package. When you will never get what they promise.

7 years ago

Reply from Rise Broadband

Dear Chris,
We are sorry to hear that this has been your experience with our service. We would love for an opportunity to address your concerns and will be sending you a private message.

Oct. 21st, 2019

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WG Sanger, TX

What you pay for and what you get are two entirely different things. Customer Service is just as bad as the actual internet service. I would rather have stayed with DSL.

7 years ago

Reply from Rise Broadband

Dear WG,
We are sorry to hear that this has been your experience with our service. We would love for an opportunity to address your concerns and will be sending you a private message.

Oct. 21st, 2019

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J. Shipp Guffey, CO

Constant outages..poor to no service..no response to service requests slow bandwidth a fraction of what I pay for. Horrible. Do not use if any other options

7 years ago

Reply from Rise Broadband

Dear J Shipp, Thank you for your feedback. We are sorry that this has been your experience. We are going to send you a private message to look into this further for you.

Sep. 17th, 2019

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DELORES RICKE Lindsay, OK

this service sucks!! I have been on hold for 45 minutes and no one ever did pick up the phone. Outages happen every time the wind blows and in Oklahoma, that is a lot!!

8 years ago

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Jacob Graham

Good product at a great price and rarely have any interruptions in service

8 years ago

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Scott North Platte, NE

The worse!!!!! Terrible connection speed. Works good some of the time and terrible other times. But they are more than happy to bill you for their poor service.

10 years ago

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Priscilla Vasquez Lubbock, TX

I love it great Internet and fast internet

4 years ago

Reply from Rise Broadband

Priscilla Vasquez , We appreciate you taking the time to leave a review for our company! We always do our best to provide the best experience possible for all of our customers, and we are glad to hear that you had a positive experience as well. If you have any questions or concerns, please feel free to reach out to us at 844-411-7473 and we will be more than happy to assist you.

Jan. 20th, 2022

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GREGORY M HALVERSON Pahrump, NV

OUTSTANDING SERVICE FROM INSTALLER, & ON TIME

5 years ago

Reply from Rise Broadband

Gregory M , Thank you so much for your 5 star rating! We are so pleased that you are happy with your service. Thanks for taking the time to rate us!

Regards,
Rise Broadband

Sep. 27th, 2021

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Brian Mills Fort Worth, TX

Service is terrible ,it's always down and when my wife called the tech support guy way extremely rude and someone to punch him in the mouth .

5 years ago

Reply from Rise Broadband

Brian, We are terribly sorry you had an unsatisfactory experience with us. If you'd like to get in touch with us please send an email to feedback@risebroadband.com along with your account information and the nature of the situation. Give us a chance to make things right.

Thank you,
Rise Broadband

Jul. 14th, 2021

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William Heffron Centerville, IA

Internet lags when it happens to actually work. Plan on packing a lunch before calling technical support you'll be on hold for a while.

5 years ago

Reply from Rise Broadband

Thank you very much for providing your feedback, William . Please provide your account information to us along with a summary of your concerns to feedback@risebroadband.com and we will be more than happy to assist you.

Thank you,
Rise Broadband

Jan. 4th, 2021

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Robyn Bentke Brenham, TX

Good Communication, prompt service and good service.

6 years ago

Reply from Rise Broadband

Robyn , Thank you for the awesome review of Rise Broadband! We are so pleased that you are happy with your service. Thank you for being a valued Rise Broadband customer. Have a great day!

Oct. 16th, 2020

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Craig Knowles

Had internet and VoIp in Colorado and Nevada. Very happy.

6 years ago

Reply from Rise Broadband

Hi Craig, Thank you so much for recommending Rise Broadband! We are so pleased that you are happy with your service. We appreciate you taking the time to give us such a great review. Have a great day!

May. 7th, 2020

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Marlin Olson Spring Creek, NV

Professional installation works much faster than what I had

6 years ago

Reply from Rise Broadband

Marlin, Thank you so much for your 5 star rating! We are so pleased that you are happy with your service. Do you know about our referral program? Refer a friend or neighbor and get $50 for every referral. Here's more information: Thank you for being a loyal Rise Broadband customer. Have a great day!

Dec. 4th, 2019

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ron ennis Ropesville, TX

fast quick works well ive already told family and friends

7 years ago

Reply from Rise Broadband

Ron, Thank you so much for your 5 star rating! We are so pleased that you are happy with your service. Do you know about our referral program? Refer a friend or neighbor and get $50 for every referral. Here's more information: Thank you for being a loyal Rise Broadband customer. Have a great day!

Sep. 17th, 2019

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Dana S Cornett Bryan, TX

Quick accurate service, reasonably priced.

7 years ago

Reply from Rise Broadband

Dana, Thank you so much for your 5 star rating! We are so pleased that you are happy with your service. Do you know about our referral program? Refer a friend or neighbor and get $50 for every referral. Here's more information: Thank you for being a loyal Rise Broadband customer. Have a great day!

Jul. 17th, 2019

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Tami Wall Layton, UT

Fast, courteous service. Great deal on wi-fi.

7 years ago

Reply from Rise Broadband

Thank you so much for your kind words, Tami. We really appreciate you taking the time out to share your experience with us.

Cheers,

Rise Broadband

Jul. 15th, 2019

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Martin wilkins

SCAM COMPANY! Absolutely awful people. Worst provider there is. Even when you pay, they still cut you off and refuse to restore!

7 years ago

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Nicholas

They can not have outages all the time . And adjust the bill when they do have outages.

7 years ago

Reply from Rise Broadband

Thank you so much for your kind words, Nicholas. We really appreciate you taking the time out to share your experience with us. Cheers, Rise Broadband

Jul. 22nd, 2019

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TA Morton, IL

$4 rate increases every few months for non contract customers. Am up to $54for 3mbs service from $39. Service is not that reliable.

8 years ago

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GERMAN CELAYA Montrose, CO

They deceive during the service promotion for a monthly fee and they change monthly fees excessively with no warnings. They should be investigated.

8 years ago

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Carl Payson, UT

Horrible customer service. They are happy to take your money a month before services are provided but don’t try to cancel and get any money back.

8 years ago

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Jason Memmer Woodland Park, CO

Rip off! Almost up to $65 a month for less than 1 Mbps service out of their 5Mbps plan. Plus a $250 fee to get rid of them!

9 years ago

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Brian Johnson West Des Moines, IA

Very poor customer service and internet connectivity reliability. I would recommend all to avoid this company and look to another Internet provider.

10 years ago

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Amanda Rebollar Franklin, TX

So far good service in our little boondock area!!

4 years ago

Reply from Rise Broadband

Amanda Rebollar , We appreciate you taking the time to leave a review for our company! We always do our best to provide the best experience possible for all of our customers, and we are glad to hear that you had a positive experience as well. If you have any questions or concerns, please feel free to reach out to us at 844-411-7473 and we will be more than happy to assist you.

Mar. 1st, 2022

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Clint Willis Ogden, UT

Worst internet ever. We are in there best plan at $130 a month and still can't get decent service. Do not use them!

7 years ago

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Jacob Petersen Rexburg, ID

Been with them since they bought out Digis. Terrible. Consistent inconsistent service, with outages daily.

8 years ago

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Cynthia Westbrook

service can be spotty and is almost always less than promised

8 years ago Edited September 14, 2021

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Brandon Miller Lehi, UT

This company is impossible to work with horrible customer service and absolutely horrible service all around

8 years ago

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Joe La Vernia, TX

Poor reception, frequent down time, and extreme delays for technicians to show up, took two weeks last time .

8 years ago

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Craig

My internet is out more then it works Total waste of money if you have any other options I would check into that.

9 years ago

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Glen S. Checotah, OK

Started out good a few months ago after I signed up. Lately sucks. Off, in and out all day long.

5 years ago

Reply from Rise Broadband

Thank you very much for providing your feedback and letting us know about this issue, Glen . We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us regarding your concerns. Please feel free to provide your account information to us at the email address feedback@risebroadband.com and we will be more than happy to assist you.

Thank you,
Rise Broadband

Jun. 1st, 2021