Name: Rise Broadband
Rating: 1.9

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Kate Dallas, TX

I’d leave negative stars if I could. Constant internet outages and they still continue to overcharge. Internet constantly goes out during work or in the middle of taking important exams. I have to leave my house and drive to the Starbucks parking lot to get Internet. It’s insane they shouldn’t even be in business. If they tell me to unplug and plug my router back in one more time I’m going to scream.

5 years ago Edited September 14, 2021

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Steve B Dallas, TX

Horrible service. RiseBraodband purchased Internet America sometime back and the service keeps getting worse and the rates have gone up of 140% in the last several years. The latest disaster has been their "email upgrade". Now you can no longer access your emails on outlook (the agent said they don't service 3rd party vendor). The webmail interface is horrible.

6 years ago

Reply from Rise Broadband

Thank you very much for providing your feedback and letting us know about this issue, Steve . We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us regarding your concerns. Please feel free to provide your account information to us at the email address feedback@risebroadband.com and we will be more than happy to assist you.

Thank you,
Rise Broadband

Oct. 16th, 2020

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Cheryl Hendrickson Las Vegas, NV

I have been with risr for five years, Thursday my internet goes out I call them and they say leave number we will call you back when technician comes available. Yeah right next day I call back and wait to talk to someone explain no internet and she yells me tower has been decomp . She tells me they send out notices no they didn't i got nothing from them! And now I have to wait till Tuesday for someone to come put me on another tower. WTH this is rediculous. Why didn't someone come before tower was shut off? This makes no sense at all!

6 years ago

Reply from Rise Broadband

Cheryl, We are terribly sorry for this oversight and we'd like to make it right. I am going to send you a private message to gather your contact information so our Nevada Area Manager may contact you.
Thank you,
Rise Broadband

Aug. 24th, 2020

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Ht Williams Lawton, OK

The worst thing about Rise broadband is the arbitrary data cap charges. I use the internet for email, social media, and Netflix. I haven't had data overage charges since I signed a 2 year contract in 2018. Now that the term is up, I suddenly have massive data overages. Recently I was hospitalized for 4 weeks and I somehow managed to rack up $21 worth of over the limit data charges during that time. The only good thing I can say about Rise is that their repair personnel are very good and professional. But the data cap scam, makes me afraid to turn on my computer.

6 years ago

Reply from Rise Broadband

Ht , Thank you for providing your feedback and letting us know about this issue. We certainly dropped the ball, but it's in our court now and we'll make sure we get this resolved for you. Please email your account information to us at feeedback@risebroadband.com or call us at 844-411-7473 and give us the chance to make things right.

You've been through enough already! Let's get to some solutions!

Regards,
Rise Broadband

Aug. 10th, 2020

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Kate Arlington, TX

The guys who installed were very friendly. The internet is working amazing. We are able to stream videos with no buffering. Awesome internet!!

6 years ago

Reply from Rise Broadband

Hi Kate , Thank you so much for recommending Rise Broadband! We are so pleased that you are happy with your service. We appreciate you taking the time to give us such a great review. Have a great day!

May. 15th, 2020

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Kain Lytle, TX

If I could give zero I would. Absolutely horrible. Do not ever consider rise. I'm only going to finish out my BBB complaint and we'll see what legal action options I have after. Common theme " we are aware of the problem" they've been aware for nearly 8 months but do nothing about it. I pay for 50 Mbps, get less than 1 most of the time. DO NOT GET RISE EVER!!

6 years ago

Reply from Rise Broadband

Thank you very much for providing your feedback and letting us know about this issue, Kain. I am sending you a private message to gather more information.

Thank you,
Rise Broadband

Apr. 7th, 2020

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Lance Heap Hempstead, TX

Just got it. Frankly, it is as fast as the hodge-podge U-Verse we had when in town. So, far, it meets our needs working from home. It blows satellite out of the water.

6 years ago

Reply from Rise Broadband

Hi lance , Thank you so much for recommending Rise Broadband! We are so pleased that you are happy with your service. We appreciate you taking the time to give us such a great review. Have a great day!

Apr. 7th, 2020

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steve Idalou, TX

I wish there was a no stars rating. At one time this was pretty good internet for rural areas. There have been issues since July 22 2019 out here. It is now March 2020 and it is even getting slower. I currently am on the 15mbps plan and am doing good to get .6. They keep saying they are going to fix but it doesnt happen. They finally gave me a 10.00 an month credit, then started charging 9.00 equipment rental. Terrible internet. If you have a choice stay away from Rise!

6 years ago

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Judith Riedel Blakesburg, IA

My experience has been great. Reasonable pricing for the amount of internet I receive. I've been able to stream all the movies I want.

6 years ago

Reply from Rise Broadband

Judith, Thank you so much for recommending Rise Broadband! We are so pleased that you are happy with your service. Do you know about our referral program? Refer a friend or neighbor and get $50 for every referral.

Thank you for being a loyal Rise Broadband customer. Have a great day!

Mar. 30th, 2020

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Brandon Waters Dallas, TX

If you need really slow internet, look no further. I've had Rise Broadband for over 2 years now and I signed up for the 15mb plan. It was a brand new tower so everything was good at first. My internet speed now doesnt go above 5mb/s. I was told the tower is crowded and they're working on it. However, my neighbor just signed for the same tower. Classic example of a company not caring about their customers but only profits. Avoid if you can.

6 years ago

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Desperately Seeking Internet Provider Mineral Wells, TX

I would rate negative if it were an option. We have been using Rise Broadband for way too long. It is completely unreliable, slow, plagued with apparently unresolvable problems and the customer service people are simply there to tell you what you want to hear and it is never the truth. We are currently searching for a 'Real' internet provider in our area and will be switching as soon as we find one. Both thumbs down!

6 years ago

Reply from Rise Broadband

Dear Desperately Seeking, Thank you for your feedback. We are sorry to hear that this has been your experience with our service and would like an opportunity to address your concerns, and will be sending you a private message regarding this.

Jan. 6th, 2020

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erin arthur Alvarado, TX

got an install they used the old satellite still on my house ..spectrum sold me on skybeam she said i had an 11.27 balanace that payment would be due at install ..the installer told me he could not take payment ..no invoice and 1 week later they shut my internet off and now they want a 75 dollar reconnect fee . schisters .. and their internet was not consistant ..sometimes it was good others not so good . not worth the headache !

6 years ago

Reply from Rise Broadband

Thank you very much for providing your feedback and letting us know about this issue, Erin . We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us regarding your concerns. Please feel free to provide your account information to us at the email address and we will be more than happy to assist you.

Thank you,

Rise Broadband

Jan. 7th, 2020

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Enoch Kuna, ID

There an OK ISP. Great customer service and you recieve your top speeds at most parts of the day. The only con is that they limit your download speed on a persistent connection down to 5mpbs (out of 25) if your on a VPN.

6 years ago

Reply from Rise Broadband

Enoch , We appreciate you taking the time to leave a review for our company! We always do our best to provide the best experience possible for all of our customers, and we are glad to hear that you had a positive experience as well. If you have any questions or concerns, please feel free to reach out to us at 844-411-7473 and we will be more than happy to assist you.

Jan. 7th, 2020

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Kait Spring Creek, NV

I have rise broad band because its one of the few options I have out where I live. It was ok for half the year then suddenly stopped working almost every hour. This has been going on for a couple months now and when we called they said they had a power outage problem but it literally has been 3 months with this terrible problem and nothing has been fixed.

6 years ago

Reply from Rise Broadband

Dear Kait, Thank you for your feedback. We are sorry to hear that this has been your experience with our service and would like an opportunity to address your concerns, and will be sending you a private message regarding this.

Dec. 17th, 2019

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SMD Divide, CO

Was a long time customer of SkyBeam/Rise Broadband for years and years because they were the only option we had due to living in the Mountains of Colorado. They recently dropped us as customers with no warning nor notice after they had a problem with the Tower that provided us service. Instead of fixing the Tower problem, they decommissioned it and shut our service off with no notice... Apparently customers are expendable to them...

6 years ago

Reply from Rise Broadband

Dear SMD, Thank you for your feedback. We are sorry to hear that this has been your experience with our service and would like an opportunity to address your concerns, and will be sending you a private message regarding this.

Dec. 16th, 2019

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JOHN arthur DuPont Trenton, TX

if you want, slow internet try satellite we have been with rise for 6 years and have had a great signal and service when we needed it

6 years ago

Reply from Rise Broadband

John, Thank you so much for recommending Rise Broadband! We are so pleased that you are happy with your service. Do you know about our referral program? Refer a friend or neighbor and get $50 for every referral. Here's more information: Thank you for being a loyal Rise Broadband customer. Have a great day!

Dec. 11th, 2019

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Meme Royse City, TX

I just moved to a new area and I'm limited on options for ISP to choose from but I can say I ABSOLUTELY HATE Rise Broadband and would not recommend them to anyone. They come up with extra charges to charge you and the billing is confusing and sucks then they charge you an extra $20 for late fee and would not waive even for a new customer. I will be switching soon!

6 years ago

Reply from Rise Broadband

Dear Meme, Thank you for your feedback. We are sorry to hear that this has been your experience with our service and would like an opportunity to address your concerns, and will be sending you a private message regarding this.

Dec. 4th, 2019

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Brayden Sterling, IL

Rise provides some of the slowest internet options I have known. Internet speeds are spotty at random times of the year. Currently our internet hasn’t been working for four days as they have been issues. Getting fed up with their service.

6 years ago

Reply from Rise Broadband

Dear Brayden,

Thank you for your feedback. We are sorry to hear that this has been your experience with our service and would like an opportunity to address your concerns, and will be sending you a private message regardfing this.

Nov. 7th, 2019

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Dallas Williams Milliken, CO

So there is a problem with BGP either inside or a hop out of Rise Broadband's network. Try calling support, but I guess their escalation is too busy to worry about it. They want me to dismantle my internal network even though a traceroute reveals where the issue is. DNS, DHCP all is working correctly. VPN out and it works correctly. If I had another choice of internet providers, I would drop Rise Broadband in a heartbeat. #risebroadbandsucks

6 years ago

Reply from Rise Broadband

Dear Dallas,
We are sorry to hear that this has been your experience with our service. We would love for an opportunity to address your concerns and will be sending you a private message.

Oct. 28th, 2019

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CeeFacts Gainesville, TX

The installion process was horrific. The installer came with a super bad attitude. He ran the door bell several times at once and immediately started to bam my glass door. I thought someone was tring to break in my house. I went to the do and he didnt want to identify his self. He showed me no credentials. It just went down hill from there. I was afraid of the guy and he didnt make it any better. OmG!!!!

7 years ago

Reply from Rise Broadband

Dear CeeFacts,
We are sorry to hear that this has been your experience with our service. We would love for an opportunity to address your concerns and will be sending you a private message.

Oct. 21st, 2019

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Harry Loveland, CO

Speed drops to a level where streaming is impossible multiple times a day. Telephone service is terrible, calls drop due to bad connectivity. Customer service says everything looks good but then checks the speed and blames overload. They have tried pointing my dish to multiple towers and still have the same problems. Then they claim I am under a contract and it will cost me a years service to cancel. Even if I do get them to cancel, the direct TV is a different contract so I would be stuck with another internet provider where I can't bundle tv. Be smart and just stay away.

7 years ago

Reply from Rise Broadband

Dear Harry,
We are sorry to hear that this has been your experience with our service. We would love for an opportunity to address your concerns and will be sending you a private message.

Oct. 8th, 2019

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Gabriel Waller, TX

beware this company will throttle you for no reason. My internet was working fine last month and we used it all. The next month they throttled me were out of my 300 GB limit I have only used 30GB in the past month. I still got 270 GB left but cant use them for my netflix cause its very slow. to the point im watching youtube at 240p. Im already looking for another internet provider cause these people want your money but dont want to give you full service. Its constantly out even in sunny days. Only reason I have them is like everyone else its the only option in rural places.

7 years ago

Reply from Rise Broadband

Dear Gabriel, Thank you for your feedback. We are sorry that this has been your experience. We are going to send you a private message to look into this further for you.

Sep. 24th, 2019

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Randy Rockton, IL

We've been customers for a few years now. We've never had the speed or service we've been promised. If it's a cloudy day we lose service. If it's windy we lose service. It's ridiculous. Customer support is either kept in the dark or instructed to tell us that there tower is scheduled for an update. Rise is a con job and they stay in business because they're the only option for people like us.

7 years ago

Reply from Rise Broadband

Dear Randy, Thank you for your feedback. We are sorry that this has been your experience. We are going to send you a private message to look into this further for you.

Sep. 24th, 2019

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Jon N Sioux City, IA

Rise Broadband is a terrible internet provider. For the first two months I had great service and then the speed dropped so low it has become nonfunctional. They keep saying th3 trouble is on your end or it’s on their tower and that they have technicians working on it. I have had it and I’m going to call the Iowa Attorney General’s office in Des Moines, Iowa and see if they will investigate them for perpetrating a fraud by advertising to deliver a package and taking my money but failing to deliver 60% of their advertised speed.

7 years ago

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d aldridge Adkins, TX

TERRIBLE... They have been charging me for service that I have not had in 6 months. They are not authorized to charge my account, yet somehow they still keep doing it. I have been using my phone as a hotspot for internet for the last 6 month. I have NOT had access to Rise broadband. This is an awful company and I will be consulting with an attorney as this cannot seem to be resolved.

7 years ago

Reply from Rise Broadband

Dear Valued customer, Thank you for your feedback. We are sorry that you are not pleased in your experience with our service. We would love for an opportunity to address your concerns and will be sending you a private message

Sep. 11th, 2019

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David Rodriguez Midlothian, TX

We ordered small business service as we moved to a new location and Rise Broadband was the only provider available. Their internet service is decent but we were 'misinformed' by the rep that helped us sign up for service. We were meant to also have phone lines installed but the technician didn't have the equipment. We had to call customer service in order to remind them to install our phones. One would think that the technician or someone would make a note in order to provide full service before we had to call. Customer service is pretty terrible.

7 years ago

Reply from Rise Broadband

Dear David, Thank you for your feedback. We are sorry that you are not pleased in your experience with our service. We would love for an opportunity to address your concerns and will be sending you a private message

Sep. 11th, 2019

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Randy Caddo Mills, TX

I just signed up with Rise, they didnt come on the appointment date at all the first time and second appointment they were late after waiting all day its pretty irritating. Im currently paying for 50mbps and only getting 0-1mbps. I called and they said there was an issue woth my connection to their tower and would call me back. Its been two days and no call back as of yet. Very disappointed with their customer service and service.

7 years ago

Reply from Rise Broadband

Dear Randy, We are sincerely sorry to hear that this has been your experience with us. We would love for an opportunity to address your concerns and will be sending you a private message regarding this.

Aug. 26th, 2019

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Debra Preston, ID

They are absolutely GREEDY. They bought out Digis in our area several years ago and all they have done is increased my bill every 6 months until I am paying 70% more money now without increasing my service or MB speeds one iota. They say they are spending more money to upgrade equipment, but haven't spent the money in OUR area because we are rural and they don't have enough of a customer base to justify it. So, same single tower providing same service for a LOT more money. Totally unscrupulous as far as I am concerned.

7 years ago

Reply from Rise Broadband

Dear Debra, We are sincerely sorry to hear that this has been your experience with us. We would love for an opportunity to address your concerns and will be sending you a private message regarding this.

Aug. 20th, 2019

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Jerry San Angelo, TX

The WORST internet provider I have ever had. I paid for 20Mb download speeds and rarely had above 4Mb. It's time for internet providers to be held accountable for advertised speeds, at least 80% of what their selling or refunds are due, do you hear me state attorney generals! The only reason I stayed as long as I did I had no other choice, now I do and I'm gone. The new company provides 15Mb down and every time I've checked it I'm at least above 12Mb and sometimes close to 20 Mb

7 years ago

Reply from Rise Broadband

Dear Jerry, We are sincerely sorry to hear that this has been your experience with us. We would love for an opportunity to address your concerns and will be sending you a private message regarding this.

Aug. 20th, 2019

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Vincent Hempstead, TX

This is the worst internet service. It takes 4 days for someone to come “fix” any issues if you are having problems. All internet providers in rural areas are operating in a monopoly. What that means is all internet providers have an agreement to not offer services if there is an existing internet provider in the area so you are stuck with only one. This is unamerican and should be illegal. All these greedy lowlifes only want one thing and that’s your money.

7 years ago

Reply from Rise Broadband

Dear Vincent, We are sincerely sorry to hear that this has been your experience with us. We would love for an opportunity to address your concerns and will be sending you a private message regarding this.

Aug. 19th, 2019

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John Sadler, TX

Well just got off the phone with RISE Broadband.... they decommissioned a tower and no longer provided service to the area in TX where my parents house is.... I have not had service there for 4 months...Yet RISE has continued to charge me for service they know they cannot provide and that it has been canceled. They have refused to refund me for all the time i was not connected... Just need to let everyone know what kind of rip off company they actually are...

7 years ago

Reply from Rise Broadband

Dear John, Thank you for providing us with your feedback! We are sorry to hear that this has been your experience with us. We are more than happy to look into any concerns you might have and will be sending you a private message.

Aug. 13th, 2019

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Kent Carbondale, CO

Service has been successfully hooked up and running smoothly. Logan the technician was professional and very informative.

7 years ago

Reply from Rise Broadband

Hi Kent , Thank you so much for recommending Rise Broadband! We are so pleased that you are happy with your service. We appreciate you taking the time to give us such a great review. Have a great day!

Jul. 16th, 2019

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Gale Suitor Springtown, TX

It is very sad that where there is an internet outage... you call in... and you sit on hold for OVER 2 hours and finally get fed up of being on hold and hang up. Internet was down for 3 hours give or take and no way to contact anyone about it since it was after 8pm. Not very impressed with the NEW SERVICES with Rise Broadband.

7 years ago

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Carlos Rivera Hutto, TX

Love the service's for the low price. I would recommend this service to all my friends this save me a lot of money over $100 a month

7 years ago

Reply from Rise Broadband

Carlos, Thank you so much for recommending Rise Broadband! We are so pleased that you are happy with your service. Do you know about our referral program? Refer a friend or neighbor and get $50 for every referral. Here's more information: Thank you for being a loyal Rise Broadband customer. Have a great day!

Jul. 15th, 2019

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Kim Weatherford, TX

Highly recommended. Excellent service. The service technicians were very nice and helpfully in installing our dish. Thank you very much.

7 years ago

Reply from Rise Broadband

Kim, Thank you so much for recommending Rise Broadband! We are so pleased that you are happy with your service. Do you know about our referral program? Refer a friend or neighbor and get $50 for every referral. Here's more information: Thank you for being a loyal Rise Broadband customer. Have a great day!

Jul. 10th, 2019

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Colleen Mead, NE

Technician was fast and informative. Checked with me at every step to see where I wanted things and if everything was to my satisfaction.

7 years ago

Reply from Rise Broadband

Hi Colleen , Thank you so much for recommending Rise Broadband! We are so pleased that you are happy with your service. We appreciate you taking the time to give us such a great review. Have a great day!

Jul. 10th, 2019

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Lina Abilene, TX

I give this business no stars I have been out of Internet service for over 2 weeks I attend college online and it's impossible to attend online school with this Internet service I had to get Internet through another provider in order to submit my school assignments on time I just called rise broad band to disconnect my service and I was advised their system is down I would have to call back tomorrow Terrible customer service poor service quality

7 years ago

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Julia Aldrich Eden, UT

Julie Aldrich I was charged for 6 months after I had canceled my service. No one at Rise will talk to me about it. They claim I was suppose to call back in 30 days to verify that I wanted my service canceled. I told them I wanted it canceled absolutely because I had already been set up with another company. I had no way of knowing I needed to call back 30 days later to verify again I wanted it canceled. BAD BUSINESS.

7 years ago

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Moudybluz Cement, OK

Whats worse than their service, is their customer service. I have the fastest residental speed they offer, a bill over 50 dollars a month, and at 5 pm weekdays there’s so much congestion you can’t stream a movie and it’s the same on weekends. What’s worse is their customer service. I live so close to their tower I can watch the birds crap on it, and that’s pretty much what you get as well 💩. If i had two more arms I’d give rise and their customer service.... 👎🏿👎🏿👎🏿👎🏿

7 years ago

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Patty Daulton La Salle, CO

This service is deplorable. I have no other choice or I would stop service immediately. The speeds are horribly slow. Having a cap of 150 gig on data and being charged for every 10 gigs over is outrageous. This is one of my highest monthly bills and there is nothing I can do about it. Customer service is rude and very unhelpful. This company is disgusting and deceitful.

7 years ago

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A very disgruntled subscriber named Randy Anna, TX

First off 1 star because it wouldn’t let me give negative ten rating. Horrendous customer service, and tech support. Appt. windows 7 to 14 days out in the middle of the week between 12:30/4:30 pm, tell me how convenient that is for working stiffs. Looking so forward to an alternative to this provider. Would not recommend Rise Broadband to someone I hate with a passion, much less a total stranger. Happy surfing......

7 years ago

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Peggy Collinsville, TX

Outages... constant outages... and always on Thursday or Friday. If it goes out on Thursday I know it'll be up by the weekend. If it goes out on Friday, chances are I won't have it back until sometime Monday. When my contract is done so am I.

7 years ago

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kurt Haslet, TX

This is a very crooked company, they lie about speeds to get a contract for service, when the speeds aren't as advertised (in my case, supposed to get 50Mbps only get 4-9 Mbps) they will not let you out of the contract! I called only 5 days after the speeds were sub-par, only to have a tech come out and say " that's as good as it gets here". So I filed a formal complaint with the FCC at this web address: consumercomplaints.fcc.g… Hope some of the other people that had trouble will do the same. A class action suite is in order here, there are a lot of unhappy people.

8 years ago

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Dennis D Neuhalfen Loveland, CO

DO NOT USE service was good for a while then came rate hikes it went from 40 to 87 a month I called and asked they said it was because I did not have a contract so I get a contract for around 40 get my first bill and its 75 a month I call and they say there is a change of service fee at 150 spread out over 3 months I ask to cancel service and they say there is a 240 cancellation fee. do not get roped into this service!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

8 years ago

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Karla Domire Grantsville, UT

I wish I would have read the reviews before I signed up with them. Horrible customer service and sales with false promises... Told us they would take care of the transfer from Century Link to them, A Month later it had not been called called hem they said "NO" we don't do that. You have to. They said " you needed to request a from from us" Serious!! So not only to I get to pay for their lousy service for month I get to pay Centurylink to. I am so frustrated with all the companies lying to the consumers and getting away with it. If I could give a minus star I would. Consumers beware!!!

8 years ago

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Jeremy Salem, UT

I’m hoping this is a public post, this company is a joke. Lousy internet at a high price and if you cancel before the end of the month they don’t prorate your monthly payment for the service you never use. Oh did I mention they then add insult to injury by charging an additional $5.00 2 weeks after I cancelled and after paying for a full month (only using 2 weeks of the service). Stay clear!!! Consumer beware!!

8 years ago

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Caleb Garza Taylor, TX

We have had this internet provider for a while now. And we are not able to recieve any better service due to our location in the country. Anyways, this internet service provider is the absolute worst provider ever. Clear skies and clouds will interfere with connection. Network passwords never works, constant disconnection. Broadband needs to get their act together and start providing a good internet service to the people paying for it!

8 years ago

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Steven Arnold Elgin, OK

When having my service installed in December of 2017 the technician stepped through the ceiling of our newly constructed home. We had a supervisor come out and view the damage. We had estimates to fix the damage and provided that with photos of the damage to the supervisor as instructed. We have still not been reimbursed. The service is the absolute slowest internet I have used. I would never recommend this service.

8 years ago

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Kevin Townsend North Salt Lake, UT

We have only been customers of Rise Broadband because they bought out Digis. We have been very disappointed with the reliability and speed of the service. Meanwhile our bill went higher and higher. So much so that we decided it was time to move on. We made our last payment and received a bill for $5. When we called about it we were told it was for the paper used for the statement. Nice way to treat your customer. Never going back to Rise Broadband again.

8 years ago

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Jamie Anna, TX

This is the worst company ever! Customer service is horrible and I can't even stream movie on HD. We have the LTE and it is super slow. If you live in Anna, TX. do not use this company. I have spent hours on the phone with them over the last several years. I would not even give them a one star but have not choice. We own our own company so I know what customer service should be and they have missed the bar by a long shot.

8 years ago